WEBVTT Kind: captions Language: en 00:00:00.000 --> 00:00:02.990 align:start position:0% I'm<00:00:00.480> Stuart<00:00:00.900> Stewart<00:00:01.319> Easton<00:00:01.680> I'm<00:00:02.580> the<00:00:02.760> CEO 00:00:02.990 --> 00:00:03.000 align:start position:0% I'm Stuart Stewart Easton I'm the CEO 00:00:03.000 --> 00:00:04.309 align:start position:0% I'm Stuart Stewart Easton I'm the CEO one<00:00:03.240> of<00:00:03.360> the<00:00:03.360> founders<00:00:03.659> at<00:00:03.840> transparent 00:00:04.309 --> 00:00:04.319 align:start position:0% one of the founders at transparent 00:00:04.319 --> 00:00:06.289 align:start position:0% one of the founders at transparent choice<00:00:04.620> and 00:00:06.289 --> 00:00:06.299 align:start position:0% choice and 00:00:06.299 --> 00:00:07.970 align:start position:0% choice and um we<00:00:06.720> tend<00:00:06.960> to<00:00:07.020> run<00:00:07.140> a<00:00:07.259> couple<00:00:07.379> of<00:00:07.440> webinars 00:00:07.970 --> 00:00:07.980 align:start position:0% um we tend to run a couple of webinars 00:00:07.980 --> 00:00:10.549 align:start position:0% um we tend to run a couple of webinars each<00:00:08.160> month<00:00:08.340> one<00:00:09.059> of<00:00:09.120> them<00:00:09.240> is<00:00:09.420> sort<00:00:09.660> of<00:00:09.780> a<00:00:09.960> demo 00:00:10.549 --> 00:00:10.559 align:start position:0% each month one of them is sort of a demo 00:00:10.559 --> 00:00:11.570 align:start position:0% each month one of them is sort of a demo of<00:00:10.679> our<00:00:10.800> software<00:00:11.160> the<00:00:11.400> project 00:00:11.570 --> 00:00:11.580 align:start position:0% of our software the project 00:00:11.580 --> 00:00:13.970 align:start position:0% of our software the project prioritization<00:00:12.300> software<00:00:12.900> and<00:00:13.679> the<00:00:13.860> other 00:00:13.970 --> 00:00:13.980 align:start position:0% prioritization software and the other 00:00:13.980 --> 00:00:16.550 align:start position:0% prioritization software and the other one<00:00:14.160> we<00:00:14.340> do<00:00:14.519> something<00:00:14.820> around<00:00:15.320> uh<00:00:16.320> thought 00:00:16.550 --> 00:00:16.560 align:start position:0% one we do something around uh thought 00:00:16.560 --> 00:00:20.029 align:start position:0% one we do something around uh thought around<00:00:17.180> leadership<00:00:18.180> around<00:00:18.960> strategy<00:00:19.800> around 00:00:20.029 --> 00:00:20.039 align:start position:0% around leadership around strategy around 00:00:20.039 --> 00:00:24.109 align:start position:0% around leadership around strategy around business<00:00:20.580> issues<00:00:21.260> and<00:00:22.260> today<00:00:22.980> I'm<00:00:23.640> delighted 00:00:24.109 --> 00:00:24.119 align:start position:0% business issues and today I'm delighted 00:00:24.119 --> 00:00:26.269 align:start position:0% business issues and today I'm delighted that<00:00:24.359> we<00:00:24.539> that<00:00:24.840> we<00:00:25.019> have<00:00:25.140> Lisa<00:00:25.560> with<00:00:25.680> us<00:00:25.859> Lisa 00:00:26.269 --> 00:00:26.279 align:start position:0% that we that we have Lisa with us Lisa 00:00:26.279 --> 00:00:27.710 align:start position:0% that we that we have Lisa with us Lisa wheatcroft 00:00:27.710 --> 00:00:27.720 align:start position:0% wheatcroft 00:00:27.720 --> 00:00:29.330 align:start position:0% wheatcroft um<00:00:27.779> not<00:00:28.019> only<00:00:28.140> does<00:00:28.320> she<00:00:28.500> have<00:00:28.619> a<00:00:28.859> splendid 00:00:29.330 --> 00:00:29.340 align:start position:0% um not only does she have a splendid 00:00:29.340 --> 00:00:32.330 align:start position:0% um not only does she have a splendid accent<00:00:29.760> uh<00:00:30.660> from<00:00:31.199> uh<00:00:31.500> you<00:00:32.040> know<00:00:32.160> as 00:00:32.330 --> 00:00:32.340 align:start position:0% accent uh from uh you know as 00:00:32.340 --> 00:00:35.150 align:start position:0% accent uh from uh you know as Northerners<00:00:32.759> have<00:00:32.940> to<00:00:33.059> stick<00:00:33.239> together<00:00:33.420> less 00:00:35.150 --> 00:00:35.160 align:start position:0% Northerners have to stick together less 00:00:35.160 --> 00:00:36.830 align:start position:0% Northerners have to stick together less um so<00:00:35.460> not<00:00:35.700> not<00:00:36.059> only<00:00:36.239> does<00:00:36.420> he<00:00:36.600> have<00:00:36.719> a 00:00:36.830 --> 00:00:36.840 align:start position:0% um so not not only does he have a 00:00:36.840 --> 00:00:38.450 align:start position:0% um so not not only does he have a brilliant<00:00:37.079> accent<00:00:37.440> from<00:00:37.680> from<00:00:37.860> the<00:00:38.100> north<00:00:38.219> of 00:00:38.450 --> 00:00:38.460 align:start position:0% brilliant accent from from the north of 00:00:38.460 --> 00:00:40.190 align:start position:0% brilliant accent from from the north of England<00:00:38.579> if<00:00:39.000> the<00:00:39.420> Americans<00:00:39.660> won't<00:00:39.840> get<00:00:40.079> the 00:00:40.190 --> 00:00:40.200 align:start position:0% England if the Americans won't get the 00:00:40.200 --> 00:00:42.229 align:start position:0% England if the Americans won't get the reference<00:00:40.559> I<00:00:40.920> apologize 00:00:42.229 --> 00:00:42.239 align:start position:0% reference I apologize 00:00:42.239 --> 00:00:44.389 align:start position:0% reference I apologize um<00:00:42.300> but<00:00:42.480> she<00:00:42.660> also<00:00:42.899> has<00:00:43.140> loads<00:00:43.800> of<00:00:43.920> experience 00:00:44.389 --> 00:00:44.399 align:start position:0% um but she also has loads of experience 00:00:44.399 --> 00:00:49.069 align:start position:0% um but she also has loads of experience as<00:00:44.940> a<00:00:45.300> business<00:00:45.480> leader<00:00:46.140> an<00:00:46.739> executive<00:00:47.420> in<00:00:48.420> in 00:00:49.069 --> 00:00:49.079 align:start position:0% as a business leader an executive in in 00:00:49.079 --> 00:00:51.350 align:start position:0% as a business leader an executive in in the<00:00:49.379> airline<00:00:49.739> industry<00:00:50.160> infrastructure<00:00:51.000> that 00:00:51.350 --> 00:00:51.360 align:start position:0% the airline industry infrastructure that 00:00:51.360 --> 00:00:54.889 align:start position:0% the airline industry infrastructure that kind<00:00:51.539> of<00:00:51.600> area<00:00:51.780> and<00:00:52.739> and<00:00:52.980> most<00:00:53.640> of<00:00:53.879> that<00:00:54.120> career 00:00:54.889 --> 00:00:54.899 align:start position:0% kind of area and and most of that career 00:00:54.899 --> 00:00:56.990 align:start position:0% kind of area and and most of that career was<00:00:55.079> spent<00:00:55.320> managing<00:00:55.980> big<00:00:56.340> transformation 00:00:56.990 --> 00:00:57.000 align:start position:0% was spent managing big transformation 00:00:57.000 --> 00:01:00.709 align:start position:0% was spent managing big transformation and<00:00:57.360> change<00:00:57.600> programs<00:00:58.399> so<00:00:59.399> for<00:00:59.579> example 00:01:00.709 --> 00:01:00.719 align:start position:0% and change programs so for example 00:01:00.719 --> 00:01:04.250 align:start position:0% and change programs so for example um<00:01:00.780> you<00:01:00.960> know<00:01:01.020> she<00:01:01.199> was<00:01:01.320> able<00:01:01.620> to<00:01:02.420> increase<00:01:03.420> you 00:01:04.250 --> 00:01:04.260 align:start position:0% um you know she was able to increase you 00:01:04.260 --> 00:01:07.490 align:start position:0% um you know she was able to increase you know<00:01:04.379> engagement<00:01:05.180> uh<00:01:06.180> and<00:01:06.360> and<00:01:06.540> reduce<00:01:06.840> costs 00:01:07.490 --> 00:01:07.500 align:start position:0% know engagement uh and and reduce costs 00:01:07.500 --> 00:01:10.609 align:start position:0% know engagement uh and and reduce costs by<00:01:07.799> 90<00:01:08.040> million<00:01:08.640> pounds<00:01:09.360> through<00:01:09.600> one<00:01:09.960> uh 00:01:10.609 --> 00:01:10.619 align:start position:0% by 90 million pounds through one uh 00:01:10.619 --> 00:01:12.910 align:start position:0% by 90 million pounds through one uh organizational<00:01:11.159> uh<00:01:11.880> transformation<00:01:12.299> program 00:01:12.910 --> 00:01:12.920 align:start position:0% organizational uh transformation program 00:01:12.920 --> 00:01:15.950 align:start position:0% organizational uh transformation program and<00:01:13.920> Lisa<00:01:14.400> and<00:01:14.460> I<00:01:14.580> were<00:01:14.700> talking<00:01:14.939> I<00:01:15.840> guess 00:01:15.950 --> 00:01:15.960 align:start position:0% and Lisa and I were talking I guess 00:01:15.960 --> 00:01:17.690 align:start position:0% and Lisa and I were talking I guess about<00:01:16.200> two<00:01:16.439> months<00:01:16.680> ago<00:01:16.860> Lisa<00:01:17.280> about<00:01:17.460> this 00:01:17.690 --> 00:01:17.700 align:start position:0% about two months ago Lisa about this 00:01:17.700 --> 00:01:18.730 align:start position:0% about two months ago Lisa about this yeah 00:01:18.730 --> 00:01:18.740 align:start position:0% yeah 00:01:18.740 --> 00:01:21.230 align:start position:0% yeah and<00:01:19.740> you<00:01:20.040> know<00:01:20.159> we're<00:01:20.280> having<00:01:20.520> a<00:01:20.700> really<00:01:20.939> good 00:01:21.230 --> 00:01:21.240 align:start position:0% and you know we're having a really good 00:01:21.240 --> 00:01:24.830 align:start position:0% and you know we're having a really good uh<00:01:21.900> really<00:01:22.140> good<00:01:22.380> matter<00:01:22.920> about 00:01:24.830 --> 00:01:24.840 align:start position:0% uh really good matter about 00:01:24.840 --> 00:01:26.929 align:start position:0% uh really good matter about um uh<00:01:25.619> about<00:01:25.860> you<00:01:26.159> know<00:01:26.220> what<00:01:26.400> does<00:01:26.580> it<00:01:26.759> take 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prioritization is a key enabler of business<00:01:32.939> transformation<00:01:33.420> you<00:01:33.780> know<00:01:33.960> that's 00:01:34.070 --> 00:01:34.080 align:start position:0% business transformation you know that's 00:01:34.080 --> 00:01:35.749 align:start position:0% business transformation you know that's it's<00:01:34.200> how<00:01:34.439> you<00:01:34.619> figure<00:01:34.740> out<00:01:34.979> what<00:01:35.400> to<00:01:35.579> actually 00:01:35.749 --> 00:01:35.759 align:start position:0% it's how you figure out what to actually 00:01:35.759 --> 00:01:39.410 align:start position:0% it's how you figure out what to actually do<00:01:36.119> in<00:01:36.780> order<00:01:36.900> to<00:01:37.200> transform<00:01:38.060> but<00:01:39.060> it's<00:01:39.180> not 00:01:39.410 --> 00:01:39.420 align:start position:0% do in order to transform but it's not 00:01:39.420 --> 00:01:42.230 align:start position:0% do in order to transform but it's not the<00:01:39.659> whole<00:01:39.840> story<00:01:40.079> right<00:01:41.040> it's<00:01:41.400> it's<00:01:41.579> one<00:01:42.119> of 00:01:42.230 --> 00:01:42.240 align:start position:0% the whole story right it's it's one of 00:01:42.240 --> 00:01:43.670 align:start position:0% the whole story right it's it's one of those<00:01:42.299> necessary<00:01:42.720> but<00:01:43.020> not<00:01:43.200> sufficient 00:01:43.670 --> 00:01:43.680 align:start position:0% those necessary but not sufficient 00:01:43.680 --> 00:01:45.950 align:start position:0% those necessary but not sufficient conditions<00:01:44.340> for<00:01:44.880> achieving<00:01:45.360> business 00:01:45.950 --> 00:01:45.960 align:start position:0% conditions for achieving business 00:01:45.960 --> 00:01:48.050 align:start position:0% conditions for achieving business transformation<00:01:46.560> and<00:01:47.520> so<00:01:47.700> what<00:01:47.820> we<00:01:47.939> thought 00:01:48.050 --> 00:01:48.060 align:start position:0% transformation and so what we thought 00:01:48.060 --> 00:01:50.410 align:start position:0% transformation and so what we thought we'd<00:01:48.299> do<00:01:48.420> today<00:01:48.600> is<00:01:49.140> explore<00:01:49.680> a<00:01:49.920> little<00:01:50.040> bit 00:01:50.410 --> 00:01:50.420 align:start position:0% we'd do today is explore a little bit 00:01:50.420 --> 00:01:52.910 align:start position:0% we'd do today is explore a little bit what<00:01:51.420> good<00:01:51.600> transformation<00:01:52.020> looks<00:01:52.500> like<00:01:52.619> and 00:01:52.910 --> 00:01:52.920 align:start position:0% what good transformation looks like and 00:01:52.920 --> 00:01:54.590 align:start position:0% what good transformation looks like and maybe<00:01:53.159> even<00:01:53.340> have<00:01:53.579> a<00:01:53.700> few<00:01:53.820> horror<00:01:54.180> stories<00:01:54.420> on 00:01:54.590 --> 00:01:54.600 align:start position:0% maybe even have a few horror stories on 00:01:54.600 --> 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tell uh as we go through 00:02:03.000 --> 00:02:04.670 align:start position:0% tell uh as we go through um again<00:02:03.420> if<00:02:03.840> you<00:02:04.020> have<00:02:04.200> been<00:02:04.380> to<00:02:04.500> our 00:02:04.670 --> 00:02:04.680 align:start position:0% um again if you have been to our 00:02:04.680 --> 00:02:06.950 align:start position:0% um again if you have been to our webinars<00:02:05.159> before<00:02:05.399> then<00:02:06.360> you<00:02:06.600> know<00:02:06.719> the 00:02:06.950 --> 00:02:06.960 align:start position:0% webinars before then you know the 00:02:06.960 --> 00:02:09.589 align:start position:0% webinars before then you know the routine<00:02:07.320> we<00:02:08.039> will<00:02:08.220> be<00:02:08.520> probably<00:02:08.880> peppering 00:02:09.589 --> 00:02:09.599 align:start position:0% routine we will be probably peppering 00:02:09.599 --> 00:02:11.270 align:start position:0% routine we will be probably peppering you<00:02:09.720> with<00:02:09.840> pop<00:02:10.080> quizzes<00:02:10.500> and<00:02:10.800> all<00:02:10.979> sorts<00:02:11.280> of 00:02:11.270 --> 00:02:11.280 align:start position:0% you with pop quizzes and all sorts of 00:02:11.280 --> 00:02:13.910 align:start position:0% you with pop quizzes and all sorts of fun<00:02:11.459> things<00:02:11.760> and<00:02:12.420> I<00:02:12.599> yes<00:02:12.780> I<00:02:13.140> do<00:02:13.260> expect<00:02:13.500> you<00:02:13.739> to 00:02:13.910 --> 00:02:13.920 align:start position:0% fun things and I yes I do expect you to 00:02:13.920 --> 00:02:15.710 align:start position:0% fun things and I yes I do expect you to jump<00:02:14.099> on<00:02:14.280> the<00:02:14.400> keyboard<00:02:14.700> and<00:02:15.060> respond<00:02:15.360> not 00:02:15.710 --> 00:02:15.720 align:start position:0% jump on the keyboard and respond not 00:02:15.720 --> 00:02:18.350 align:start position:0% jump on the keyboard and respond not just<00:02:15.900> sit<00:02:16.080> there<00:02:16.379> in<00:02:16.860> receive<00:02:17.220> mode 00:02:18.350 --> 00:02:18.360 align:start position:0% just sit there in receive mode 00:02:18.360 --> 00:02:20.510 align:start position:0% just sit there in receive mode um<00:02:18.480> when<00:02:18.959> you<00:02:19.319> do<00:02:19.500> that<00:02:19.620> it's<00:02:19.980> so<00:02:20.220> much<00:02:20.340> more 00:02:20.510 --> 00:02:20.520 align:start position:0% um when you do that it's so much more 00:02:20.520 --> 00:02:22.130 align:start position:0% um when you do that it's so much more fun<00:02:20.760> for<00:02:21.000> us 00:02:22.130 --> 00:02:22.140 align:start position:0% fun for us 00:02:22.140 --> 00:02:24.229 align:start position:0% fun for us um<00:02:22.260> and<00:02:22.800> hopefully<00:02:23.459> it's<00:02:23.580> more<00:02:23.760> fun<00:02:23.940> for<00:02:24.120> you 00:02:24.229 --> 00:02:24.239 align:start position:0% um and hopefully it's more fun for you 00:02:24.239 --> 00:02:26.150 align:start position:0% um and hopefully it's more fun for you and<00:02:24.420> it<00:02:24.540> means<00:02:24.720> that<00:02:24.840> we<00:02:25.020> can<00:02:25.140> kind<00:02:25.319> of<00:02:25.440> respond 00:02:26.150 --> 00:02:26.160 align:start position:0% and it means that we can kind of respond 00:02:26.160 --> 00:02:27.830 align:start position:0% and it means that we can kind of respond to<00:02:26.340> what<00:02:26.459> you're<00:02:26.580> saying<00:02:26.700> and<00:02:26.940> sort<00:02:27.360> of<00:02:27.480> tailor 00:02:27.830 --> 00:02:27.840 align:start position:0% to what you're saying and sort of tailor 00:02:27.840 --> 00:02:29.570 align:start position:0% to what you're saying and sort of tailor some<00:02:27.959> of<00:02:28.080> the<00:02:28.200> content<00:02:28.560> to<00:02:29.040> the<00:02:29.280> things<00:02:29.400> that 00:02:29.570 --> 00:02:29.580 align:start position:0% some of the content to the things that 00:02:29.580 --> 00:02:31.309 align:start position:0% some of the content to the things that are<00:02:29.700> interesting<00:02:30.120> you<00:02:30.239> so<00:02:30.599> please<00:02:30.840> do<00:02:31.080> jump 00:02:31.309 --> 00:02:31.319 align:start position:0% are interesting you so please do jump 00:02:31.319 --> 00:02:32.809 align:start position:0% are interesting you so please do jump onto<00:02:31.680> the<00:02:31.800> chat 00:02:32.809 --> 00:02:32.819 align:start position:0% onto the chat 00:02:32.819 --> 00:02:34.070 align:start position:0% onto the chat um<00:02:32.879> if<00:02:33.000> you<00:02:33.120> haven't<00:02:33.239> already<00:02:33.480> introduce 00:02:34.070 --> 00:02:34.080 align:start position:0% um if you haven't already introduce 00:02:34.080 --> 00:02:36.170 align:start position:0% um if you haven't already introduce yourself<00:02:34.260> tell<00:02:34.680> us<00:02:34.800> where<00:02:34.980> you're<00:02:35.099> from<00:02:35.280> uh 00:02:36.170 --> 00:02:36.180 align:start position:0% yourself tell us where you're from uh 00:02:36.180 --> 00:02:37.430 align:start position:0% yourself tell us where you're from uh but<00:02:36.360> with<00:02:36.540> that<00:02:36.720> I'm<00:02:36.900> going<00:02:37.080> to<00:02:37.140> hand<00:02:37.260> it<00:02:37.379> over 00:02:37.430 --> 00:02:37.440 align:start position:0% but with that I'm going to hand it over 00:02:37.440 --> 00:02:38.990 align:start position:0% but with that I'm going to hand it over to<00:02:37.620> Lisa 00:02:38.990 --> 00:02:39.000 align:start position:0% to Lisa 00:02:39.000 --> 00:02:40.850 align:start position:0% to Lisa um<00:02:39.120> to<00:02:39.420> to<00:02:39.660> start<00:02:39.959> the<00:02:40.140> ball<00:02:40.260> rolling<00:02:40.560> and<00:02:40.739> it's 00:02:40.850 --> 00:02:40.860 align:start position:0% um to to start the ball rolling and it's 00:02:40.860 --> 00:02:42.710 align:start position:0% um to to start the ball rolling and it's going<00:02:41.280> to<00:02:41.280> be<00:02:41.340> kind<00:02:41.519> of<00:02:41.580> a<00:02:41.640> mixture<00:02:42.000> of<00:02:42.239> a<00:02:42.599> few 00:02:42.710 --> 00:02:42.720 align:start position:0% going to be kind of a mixture of a few 00:02:42.720 --> 00:02:44.809 align:start position:0% going to be kind of a mixture of a few slides<00:02:43.140> bit<00:02:43.319> of<00:02:43.500> conversation<00:02:43.920> all<00:02:44.519> that<00:02:44.700> kind 00:02:44.809 --> 00:02:44.819 align:start position:0% slides bit of conversation all that kind 00:02:44.819 --> 00:02:46.250 align:start position:0% slides bit of conversation all that kind of<00:02:44.940> good<00:02:45.060> stuff<00:02:45.180> so<00:02:45.360> if<00:02:45.540> you<00:02:45.720> have<00:02:45.900> questions 00:02:46.250 --> 00:02:46.260 align:start position:0% of good stuff so if you have questions 00:02:46.260 --> 00:02:49.610 align:start position:0% of good stuff so if you have questions for<00:02:46.680> Lisa<00:02:47.580> comments<00:02:48.420> observations<00:02:48.959> you<00:02:49.260> agree 00:02:49.610 --> 00:02:49.620 align:start position:0% for Lisa comments observations you agree 00:02:49.620 --> 00:02:52.130 align:start position:0% for Lisa comments observations you agree or<00:02:49.800> you<00:02:49.980> disagree<00:02:50.340> something<00:02:50.700> resonates 00:02:52.130 --> 00:02:52.140 align:start position:0% or you disagree something resonates 00:02:52.140 --> 00:02:54.170 align:start position:0% or you disagree something resonates drop<00:02:52.620> it<00:02:52.800> in<00:02:52.920> the<00:02:53.040> chat<00:02:53.220> let<00:02:53.459> us<00:02:53.640> know 00:02:54.170 --> 00:02:54.180 align:start position:0% drop it in the chat let us know 00:02:54.180 --> 00:02:57.229 align:start position:0% drop it in the chat let us know brilliant<00:02:54.840> Lisa<00:02:55.319> over<00:02:55.500> to<00:02:55.739> you<00:02:55.860> thanks<00:02:56.819> Stuart 00:02:57.229 --> 00:02:57.239 align:start position:0% brilliant Lisa over to you thanks Stuart 00:02:57.239 --> 00:02:59.390 align:start position:0% brilliant Lisa over to you thanks Stuart and<00:02:57.420> for<00:02:57.660> the<00:02:57.780> kind<00:02:58.080> introduction<00:02:58.680> and<00:02:59.160> I'll 00:02:59.390 --> 00:02:59.400 align:start position:0% and for the kind introduction and I'll 00:02:59.400 --> 00:03:02.570 align:start position:0% and for the kind introduction and I'll try<00:02:59.879> to<00:03:00.599> tone<00:03:00.780> down<00:03:01.080> my<00:03:01.500> very<00:03:01.800> normal<00:03:02.040> accent 00:03:02.570 --> 00:03:02.580 align:start position:0% try to tone down my very normal accent 00:03:02.580 --> 00:03:05.990 align:start position:0% try to tone down my very normal accent for<00:03:02.819> those<00:03:03.120> who<00:03:03.599> may<00:03:03.959> not<00:03:04.080> understand<00:03:04.260> it 00:03:05.990 --> 00:03:06.000 align:start position:0% for those who may not understand it 00:03:06.000 --> 00:03:07.729 align:start position:0% for those who may not understand it we<00:03:06.060> should<00:03:06.599> be<00:03:06.720> getting<00:03:06.840> into<00:03:07.019> sort<00:03:07.440> of<00:03:07.620> some 00:03:07.729 --> 00:03:07.739 align:start position:0% we should be getting into sort of some 00:03:07.739 --> 00:03:10.130 align:start position:0% we should be getting into sort of some Yorkshire<00:03:08.160> dialect<00:03:08.580> later<00:03:08.879> that<00:03:09.780> will<00:03:09.959> really 00:03:10.130 --> 00:03:10.140 align:start position:0% Yorkshire dialect later that will really 00:03:10.140 --> 00:03:13.250 align:start position:0% Yorkshire dialect later that will really confuse<00:03:10.500> people 00:03:13.250 --> 00:03:13.260 align:start position:0% 00:03:13.260 --> 00:03:15.229 align:start position:0% I've<00:03:13.560> got<00:03:13.680> some<00:03:13.860> sides<00:03:14.159> but<00:03:14.340> obviously<00:03:15.000> if<00:03:15.120> you 00:03:15.229 --> 00:03:15.239 align:start position:0% I've got some sides but obviously if you 00:03:15.239 --> 00:03:16.610 align:start position:0% I've got some sides but obviously if you want<00:03:15.480> to<00:03:15.540> ask<00:03:15.659> questions<00:03:15.900> as<00:03:16.200> we<00:03:16.319> go<00:03:16.440> along 00:03:16.610 --> 00:03:16.620 align:start position:0% want to ask questions as we go along 00:03:16.620 --> 00:03:19.009 align:start position:0% want to ask questions as we go along then<00:03:16.920> please<00:03:17.220> do<00:03:17.519> because<00:03:17.819> it's<00:03:18.239> just<00:03:18.480> a<00:03:18.780> real 00:03:19.009 --> 00:03:19.019 align:start position:0% then please do because it's just a real 00:03:19.019 --> 00:03:22.190 align:start position:0% then please do because it's just a real framework<00:03:19.560> to<00:03:19.920> open<00:03:20.819> the<00:03:21.120> conversation<00:03:21.540> but 00:03:22.190 --> 00:03:22.200 align:start position:0% framework to open the conversation but 00:03:22.200 --> 00:03:23.270 align:start position:0% framework to open the conversation but what<00:03:22.379> we<00:03:22.500> wanted<00:03:22.620> to<00:03:22.860> talk<00:03:22.980> to<00:03:23.040> you<00:03:23.159> about 00:03:23.270 --> 00:03:23.280 align:start position:0% what we wanted to talk to you about 00:03:23.280 --> 00:03:25.729 align:start position:0% what we wanted to talk to you about today<00:03:23.519> as<00:03:23.819> Stuart<00:03:24.120> said<00:03:24.300> was<00:03:24.659> really<00:03:24.959> what 00:03:25.729 --> 00:03:25.739 align:start position:0% today as Stuart said was really what 00:03:25.739 --> 00:03:27.530 align:start position:0% today as Stuart said was really what what<00:03:25.920> is<00:03:26.099> business<00:03:26.340> transformation<00:03:26.819> what 00:03:27.530 --> 00:03:27.540 align:start position:0% what is business transformation what 00:03:27.540 --> 00:03:29.869 align:start position:0% what is business transformation what makes<00:03:27.840> it<00:03:28.080> successful<00:03:28.620> what<00:03:29.340> are<00:03:29.580> some<00:03:29.640> of<00:03:29.760> the 00:03:29.869 --> 00:03:29.879 align:start position:0% makes it successful what are some of the 00:03:29.879 --> 00:03:31.850 align:start position:0% makes it successful what are some of the pitfalls<00:03:30.420> of<00:03:30.599> business<00:03:30.780> transformation<00:03:31.319> and 00:03:31.850 --> 00:03:31.860 align:start position:0% pitfalls of business transformation and 00:03:31.860 --> 00:03:33.830 align:start position:0% pitfalls of business transformation and give<00:03:32.040> you<00:03:32.159> some<00:03:32.340> hints<00:03:32.760> and<00:03:32.879> tips<00:03:33.180> really<00:03:33.480> so 00:03:33.830 --> 00:03:33.840 align:start position:0% give you some hints and tips really so 00:03:33.840 --> 00:03:35.330 align:start position:0% give you some hints and tips really so that<00:03:34.019> you<00:03:34.140> can<00:03:34.319> start<00:03:34.500> to<00:03:34.680> think<00:03:34.860> about<00:03:34.980> how 00:03:35.330 --> 00:03:35.340 align:start position:0% that you can start to think about how 00:03:35.340 --> 00:03:37.309 align:start position:0% that you can start to think about how you<00:03:35.459> can<00:03:35.640> embed<00:03:36.000> a<00:03:36.659> change<00:03:36.900> in<00:03:37.140> an 00:03:37.309 --> 00:03:37.319 align:start position:0% you can embed a change in an 00:03:37.319 --> 00:03:39.290 align:start position:0% you can embed a change in an organization<00:03:37.800> or<00:03:38.220> a<00:03:38.340> large<00:03:38.640> conservation 00:03:39.290 --> 00:03:39.300 align:start position:0% organization or a large conservation 00:03:39.300 --> 00:03:40.850 align:start position:0% organization or a large conservation successfully 00:03:40.850 --> 00:03:40.860 align:start position:0% successfully 00:03:40.860 --> 00:03:44.270 align:start position:0% successfully so<00:03:41.580> it's<00:03:42.360> a<00:03:42.540> real<00:03:42.659> iterative<00:03:43.140> process<00:03:43.680> and 00:03:44.270 --> 00:03:44.280 align:start position:0% so it's a real iterative process and 00:03:44.280 --> 00:03:46.250 align:start position:0% so it's a real iterative process and those<00:03:44.819> of<00:03:44.940> you<00:03:45.060> who've<00:03:45.299> LED<00:03:45.540> or<00:03:45.780> been<00:03:46.019> through 00:03:46.250 --> 00:03:46.260 align:start position:0% those of you who've LED or been through 00:03:46.260 --> 00:03:47.990 align:start position:0% those of you who've LED or been through transformation<00:03:46.799> Cycles<00:03:47.459> will<00:03:47.760> understand 00:03:47.990 --> 00:03:48.000 align:start position:0% transformation Cycles will understand 00:03:48.000 --> 00:03:50.990 align:start position:0% transformation Cycles will understand that<00:03:48.659> it<00:03:48.840> can<00:03:49.319> often<00:03:49.980> feel<00:03:50.280> like<00:03:50.519> you<00:03:50.640> need<00:03:50.819> a 00:03:50.990 --> 00:03:51.000 align:start position:0% that it can often feel like you need a 00:03:51.000 --> 00:03:53.030 align:start position:0% that it can often feel like you need a road<00:03:51.120> map<00:03:51.360> to<00:03:51.599> navigate<00:03:51.780> through<00:03:52.319> to<00:03:52.860> the 00:03:53.030 --> 00:03:53.040 align:start position:0% road map to navigate through to the 00:03:53.040 --> 00:03:54.050 align:start position:0% road map to navigate through to the other<00:03:53.159> side 00:03:54.050 --> 00:03:54.060 align:start position:0% other side 00:03:54.060 --> 00:03:56.750 align:start position:0% other side fantastic<00:03:54.780> so<00:03:55.319> first<00:03:55.620> question 00:03:56.750 --> 00:03:56.760 align:start position:0% fantastic so first question 00:03:56.760 --> 00:03:58.670 align:start position:0% fantastic so first question um<00:03:56.879> but<00:03:57.120> actually<00:03:57.299> Lisa<00:03:57.720> just<00:03:57.959> could<00:03:58.319> you<00:03:58.500> show 00:03:58.670 --> 00:03:58.680 align:start position:0% um but actually Lisa just could you show 00:03:58.680 --> 00:03:59.869 align:start position:0% um but actually Lisa just could you show your<00:03:58.799> screen<00:03:59.099> again<00:03:59.340> because<00:03:59.580> I<00:03:59.760> think 00:03:59.869 --> 00:03:59.879 align:start position:0% your screen again because I think 00:03:59.879 --> 00:04:03.670 align:start position:0% your screen again because I think something's<00:04:00.659> thing<00:04:01.140> is<00:04:01.379> stalled<00:04:01.920> online 00:04:03.670 --> 00:04:03.680 align:start position:0% something's thing is stalled online 00:04:03.680 --> 00:04:05.750 align:start position:0% something's thing is stalled online so<00:04:04.680> a<00:04:04.799> question<00:04:04.920> for<00:04:05.159> everyone<00:04:05.280> just<00:04:05.580> drop 00:04:05.750 --> 00:04:05.760 align:start position:0% so a question for everyone just drop 00:04:05.760 --> 00:04:08.149 align:start position:0% so a question for everyone just drop into<00:04:05.940> the<00:04:06.180> chat<00:04:06.480> whether<00:04:07.200> you 00:04:08.149 --> 00:04:08.159 align:start position:0% into the chat whether you 00:04:08.159 --> 00:04:10.789 align:start position:0% into the chat whether you are<00:04:08.760> interested<00:04:09.239> in<00:04:09.299> you<00:04:10.080> know<00:04:10.260> change<00:04:10.560> and 00:04:10.789 --> 00:04:10.799 align:start position:0% are interested in you know change and 00:04:10.799 --> 00:04:13.190 align:start position:0% are interested in you know change and transformation<00:04:11.360> because<00:04:12.360> you're<00:04:12.720> leading 00:04:13.190 --> 00:04:13.200 align:start position:0% transformation because you're leading 00:04:13.200 --> 00:04:14.990 align:start position:0% transformation because you're leading that<00:04:13.319> transformation<00:04:13.739> as<00:04:14.400> the<00:04:14.580> sponsoring 00:04:14.990 --> 00:04:15.000 align:start position:0% that transformation as the sponsoring 00:04:15.000 --> 00:04:17.930 align:start position:0% that transformation as the sponsoring exec<00:04:15.540> or<00:04:16.199> are<00:04:16.440> you<00:04:16.560> maybe<00:04:16.799> at<00:04:17.160> the<00:04:17.340> the<00:04:17.579> sort<00:04:17.820> of 00:04:17.930 --> 00:04:17.940 align:start position:0% exec or are you maybe at the the sort of 00:04:17.940 --> 00:04:20.870 align:start position:0% exec or are you maybe at the the sort of program<00:04:18.120> or<00:04:18.479> the<00:04:18.660> pmo<00:04:19.079> level<00:04:19.459> being<00:04:20.459> tasked 00:04:20.870 --> 00:04:20.880 align:start position:0% program or the pmo level being tasked 00:04:20.880 --> 00:04:22.610 align:start position:0% program or the pmo level being tasked with<00:04:20.940> implementing<00:04:21.479> it<00:04:21.660> just<00:04:21.900> just<00:04:22.139> give<00:04:22.320> us<00:04:22.440> a 00:04:22.610 --> 00:04:22.620 align:start position:0% with implementing it just just give us a 00:04:22.620 --> 00:04:24.890 align:start position:0% with implementing it just just give us a feel<00:04:22.740> for<00:04:22.979> what<00:04:23.400> level<00:04:23.639> you're<00:04:24.000> at<00:04:24.240> and<00:04:24.419> what 00:04:24.890 --> 00:04:24.900 align:start position:0% feel for what level you're at and what 00:04:24.900 --> 00:04:27.590 align:start position:0% feel for what level you're at and what you're<00:04:25.139> what<00:04:25.440> you're<00:04:25.560> interested<00:04:25.979> in<00:04:26.220> there 00:04:27.590 --> 00:04:27.600 align:start position:0% you're what you're interested in there 00:04:27.600 --> 00:04:29.570 align:start position:0% you're what you're interested in there um<00:04:27.720> so<00:04:28.259> so<00:04:28.500> Sandy<00:04:28.919> I'm<00:04:29.040> going<00:04:29.160> to<00:04:29.220> ask<00:04:29.280> you<00:04:29.400> to 00:04:29.570 --> 00:04:29.580 align:start position:0% um so so Sandy I'm going to ask you to 00:04:29.580 --> 00:04:31.249 align:start position:0% um so so Sandy I'm going to ask you to kick<00:04:29.759> off<00:04:29.880> and<00:04:30.060> get<00:04:30.240> everybody<00:04:30.300> going<00:04:30.660> going<00:04:30.960> I 00:04:31.249 --> 00:04:31.259 align:start position:0% kick off and get everybody going going I 00:04:31.259 --> 00:04:34.189 align:start position:0% kick off and get everybody going going I know<00:04:31.320> I<00:04:31.500> know<00:04:31.620> you'll<00:04:31.979> you'll<00:04:32.520> join<00:04:32.759> in 00:04:34.189 --> 00:04:34.199 align:start position:0% know I know you'll you'll join in 00:04:34.199 --> 00:04:38.030 align:start position:0% know I know you'll you'll join in um<00:04:34.320> and<00:04:35.040> uh<00:04:35.759> just<00:04:36.300> let<00:04:36.479> us<00:04:36.600> know<00:04:36.840> where<00:04:37.680> you<00:04:37.860> are 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the<00:04:44.639> in 00:04:44.930 --> 00:04:44.940 align:start position:0% heads up where you are in the in the in 00:04:44.940 --> 00:04:48.170 align:start position:0% heads up where you are in the in the in the<00:04:45.180> process 00:04:48.170 --> 00:04:48.180 align:start position:0% 00:04:48.180 --> 00:04:50.870 align:start position:0% brilliant<00:04:48.840> on<00:04:48.960> you<00:04:49.139> go<00:04:49.259> Lisa<00:04:49.620> sorry<00:04:49.860> no<00:04:50.639> great 00:04:50.870 --> 00:04:50.880 align:start position:0% brilliant on you go Lisa sorry no great 00:04:50.880 --> 00:04:53.689 align:start position:0% brilliant on you go Lisa sorry no great so<00:04:51.660> I<00:04:52.020> mean<00:04:52.080> look<00:04:52.320> for<00:04:52.680> all<00:04:52.860> of<00:04:52.979> us<00:04:53.160> I<00:04:53.400> think<00:04:53.580> you 00:04:53.689 --> 00:04:53.699 align:start position:0% so I mean look for all of us I think you 00:04:53.699 --> 00:04:55.730 align:start position:0% so I mean look for all of us I think you understand<00:04:53.880> that<00:04:54.240> change<00:04:54.479> is<00:04:54.720> never<00:04:54.900> easy<00:04:55.199> so 00:04:55.730 --> 00:04:55.740 align:start position:0% understand that change is never easy so 00:04:55.740 --> 00:04:58.070 align:start position:0% understand that change is never easy so business<00:04:56.040> transformation<00:04:56.580> can<00:04:57.180> feel 00:04:58.070 --> 00:04:58.080 align:start position:0% business transformation can feel 00:04:58.080 --> 00:05:00.350 align:start position:0% business transformation can feel challenging<00:04:58.979> whether<00:04:59.340> you're<00:04:59.580> needing<00:05:00.000> it<00:05:00.120> or 00:05:00.350 --> 00:05:00.360 align:start position:0% challenging whether you're needing it or 00:05:00.360 --> 00:05:01.969 align:start position:0% challenging whether you're needing it or whether<00:05:00.540> you're<00:05:00.720> the<00:05:00.900> recipient<00:05:01.259> of<00:05:01.620> of 00:05:01.969 --> 00:05:01.979 align:start position:0% whether you're the recipient of of 00:05:01.979 --> 00:05:03.890 align:start position:0% whether you're the recipient of of change<00:05:02.340> and<00:05:03.000> I'm<00:05:03.120> sure<00:05:03.300> we've<00:05:03.540> all<00:05:03.720> been 00:05:03.890 --> 00:05:03.900 align:start position:0% change and I'm sure we've all been 00:05:03.900 --> 00:05:05.330 align:start position:0% change and I'm sure we've all been through<00:05:04.199> you<00:05:04.740> know 00:05:05.330 --> 00:05:05.340 align:start position:0% through you know 00:05:05.340 --> 00:05:07.670 align:start position:0% through you know change<00:05:05.880> being<00:05:06.180> being<00:05:06.540> deployed<00:05:07.139> to<00:05:07.320> us<00:05:07.440> and 00:05:07.670 --> 00:05:07.680 align:start position:0% change being being deployed to us and 00:05:07.680 --> 00:05:09.650 align:start position:0% change being being deployed to us and also<00:05:08.040> moments<00:05:08.639> of<00:05:08.699> leading<00:05:09.000> it<00:05:09.120> depending<00:05:09.540> on 00:05:09.650 --> 00:05:09.660 align:start position:0% also moments of leading it depending on 00:05:09.660 --> 00:05:12.170 align:start position:0% also moments of leading it depending on what<00:05:10.320> type<00:05:10.500> of<00:05:10.620> role<00:05:10.919> you're<00:05:11.100> in<00:05:11.220> and<00:05:11.759> I 00:05:12.170 --> 00:05:12.180 align:start position:0% what type of role you're in and I 00:05:12.180 --> 00:05:14.749 align:start position:0% what type of role you're in and I remember<00:05:12.380> very<00:05:13.380> early<00:05:13.560> in<00:05:13.800> my<00:05:13.979> career<00:05:14.220> an<00:05:14.460> HR 00:05:14.749 --> 00:05:14.759 align:start position:0% remember very early in my career an HR 00:05:14.759 --> 00:05:16.610 align:start position:0% remember very early in my career an HR Director<00:05:15.060> saying<00:05:15.600> to<00:05:15.660> me<00:05:15.780> if<00:05:16.080> you<00:05:16.139> get<00:05:16.320> change 00:05:16.610 --> 00:05:16.620 align:start position:0% Director saying to me if you get change 00:05:16.620 --> 00:05:19.310 align:start position:0% Director saying to me if you get change and<00:05:16.919> transformation<00:05:17.280> 80<00:05:17.820> right<00:05:18.479> then<00:05:19.080> you're 00:05:19.310 --> 00:05:19.320 align:start position:0% and transformation 80 right then you're 00:05:19.320 --> 00:05:22.610 align:start position:0% and transformation 80 right then you're world<00:05:19.500> class<00:05:19.740> so<00:05:20.699> I<00:05:21.000> always<00:05:21.180> try<00:05:21.479> to<00:05:21.660> stick<00:05:22.440> to 00:05:22.610 --> 00:05:22.620 align:start position:0% world class so I always try to stick to 00:05:22.620 --> 00:05:24.770 align:start position:0% world class so I always try to stick to that<00:05:22.800> and<00:05:22.979> I've<00:05:23.460> always<00:05:23.759> stayed<00:05:24.419> in<00:05:24.479> my<00:05:24.600> mind 00:05:24.770 --> 00:05:24.780 align:start position:0% that and I've always stayed in my mind 00:05:24.780 --> 00:05:27.170 align:start position:0% that and I've always stayed in my mind throughout<00:05:25.199> my<00:05:25.380> career<00:05:25.740> but<00:05:26.039> as<00:05:26.460> we<00:05:26.639> know<00:05:26.820> it 00:05:27.170 --> 00:05:27.180 align:start position:0% throughout my career but as we know it 00:05:27.180 --> 00:05:29.450 align:start position:0% throughout my career but as we know it can<00:05:27.300> go<00:05:27.539> wrong<00:05:27.780> and<00:05:28.199> it<00:05:28.380> does<00:05:28.560> go<00:05:28.740> wrong<00:05:28.919> often 00:05:29.450 --> 00:05:29.460 align:start position:0% can go wrong and it does go wrong often 00:05:29.460 --> 00:05:31.670 align:start position:0% can go wrong and it does go wrong often and<00:05:29.940> the<00:05:30.120> impact<00:05:30.479> of<00:05:30.660> things<00:05:31.139> going<00:05:31.380> wrong<00:05:31.500> in 00:05:31.670 --> 00:05:31.680 align:start position:0% and the impact of things going wrong in 00:05:31.680 --> 00:05:34.189 align:start position:0% and the impact of things going wrong in a<00:05:31.860> transformation<00:05:32.160> project<00:05:32.639> can<00:05:33.240> be<00:05:33.479> loss<00:05:34.139> of 00:05:34.189 --> 00:05:34.199 align:start position:0% a transformation project can be loss of 00:05:34.199 --> 00:05:36.529 align:start position:0% a transformation project can be loss of Market<00:05:34.440> position<00:05:34.940> loss<00:05:35.940> of<00:05:36.000> stakeholder 00:05:36.529 --> 00:05:36.539 align:start position:0% Market position loss of stakeholder 00:05:36.539 --> 00:05:38.870 align:start position:0% Market position loss of stakeholder credibility<00:05:36.900> you<00:05:37.800> can<00:05:37.919> lose<00:05:38.100> key<00:05:38.580> team 00:05:38.870 --> 00:05:38.880 align:start position:0% credibility you can lose key team 00:05:38.880 --> 00:05:41.210 align:start position:0% credibility you can lose key team members<00:05:39.360> and<00:05:39.840> lose<00:05:40.320> engagement<00:05:40.800> and 00:05:41.210 --> 00:05:41.220 align:start position:0% members and lose engagement and 00:05:41.220 --> 00:05:43.249 align:start position:0% members and lose engagement and motivation<00:05:41.820> of<00:05:42.000> the<00:05:42.180> team<00:05:42.360> and<00:05:42.780> it<00:05:42.960> can<00:05:43.080> really 00:05:43.249 --> 00:05:43.259 align:start position:0% motivation of the team and it can really 00:05:43.259 --> 00:05:45.110 align:start position:0% motivation of the team and it can really impact<00:05:43.740> the<00:05:44.100> leaders<00:05:44.400> in<00:05:44.520> the<00:05:44.639> business<00:05:44.820> as 00:05:45.110 --> 00:05:45.120 align:start position:0% impact the leaders in the business as 00:05:45.120 --> 00:05:47.270 align:start position:0% impact the leaders in the business as well<00:05:45.300> and<00:05:45.539> create<00:05:46.020> a<00:05:46.320> disengagement<00:05:46.740> with 00:05:47.270 --> 00:05:47.280 align:start position:0% well and create a disengagement with 00:05:47.280 --> 00:05:49.610 align:start position:0% well and create a disengagement with with<00:05:47.759> their<00:05:48.120> people<00:05:48.419> so<00:05:49.020> it's<00:05:49.440> really 00:05:49.610 --> 00:05:49.620 align:start position:0% with their people so it's really 00:05:49.620 --> 00:05:51.409 align:start position:0% with their people so it's really important<00:05:49.979> to<00:05:50.220> have<00:05:50.340> a<00:05:50.520> robust<00:05:50.820> plan<00:05:51.060> and 00:05:51.409 --> 00:05:51.419 align:start position:0% important to have a robust plan and 00:05:51.419 --> 00:05:53.150 align:start position:0% important to have a robust plan and obviously<00:05:51.720> we'll<00:05:51.900> talk<00:05:52.080> about<00:05:52.259> the<00:05:52.740> planning 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make sure it is a 00:05:58.800 --> 00:06:01.210 align:start position:0% transformation to make sure it is a success 00:06:01.210 --> 00:06:01.220 align:start position:0% success 00:06:01.220 --> 00:06:03.350 align:start position:0% success brilliant<00:06:02.220> so<00:06:02.400> while<00:06:02.520> you<00:06:02.699> move<00:06:02.880> to<00:06:03.000> the<00:06:03.180> next 00:06:03.350 --> 00:06:03.360 align:start position:0% brilliant so while you move to the next 00:06:03.360 --> 00:06:05.450 align:start position:0% brilliant so while you move to the next slide<00:06:03.960> just<00:06:04.440> really<00:06:04.620> quickly<00:06:04.919> the<00:06:05.100> feedback 00:06:05.450 --> 00:06:05.460 align:start position:0% slide just really quickly the feedback 00:06:05.460 --> 00:06:08.270 align:start position:0% slide just really quickly the feedback from<00:06:05.639> people<00:06:05.880> feels<00:06:06.840> like<00:06:07.020> a<00:06:07.259> a<00:06:07.500> slightly<00:06:08.100> more 00:06:08.270 --> 00:06:08.280 align:start position:0% from people feels like a a slightly more 00:06:08.280 --> 00:06:11.510 align:start position:0% from people feels like a a slightly more pmo<00:06:08.940> implementation<00:06:09.539> level<00:06:10.380> audience<00:06:10.919> with<00:06:11.340> a 00:06:11.510 --> 00:06:11.520 align:start position:0% pmo implementation level audience with a 00:06:11.520 --> 00:06:14.390 align:start position:0% pmo implementation level audience with a with<00:06:12.000> some<00:06:12.539> Consulting<00:06:13.080> and<00:06:13.680> some<00:06:14.039> leadership 00:06:14.390 --> 00:06:14.400 align:start position:0% with some Consulting and some leadership 00:06:14.400 --> 00:06:16.610 align:start position:0% with some Consulting and some leadership uh<00:06:15.300> transformational<00:06:15.720> leadership<00:06:16.139> in<00:06:16.440> here 00:06:16.610 --> 00:06:16.620 align:start position:0% uh transformational leadership in here 00:06:16.620 --> 00:06:17.930 align:start position:0% uh transformational leadership in here great 00:06:17.930 --> 00:06:17.940 align:start position:0% great 00:06:17.940 --> 00:06:19.730 align:start position:0% great so<00:06:18.360> yeah<00:06:18.539> it's<00:06:18.840> really<00:06:19.259> interesting<00:06:19.560> if 00:06:19.730 --> 00:06:19.740 align:start position:0% so yeah it's really interesting if 00:06:19.740 --> 00:06:21.230 align:start position:0% so yeah it's really interesting if you've<00:06:19.860> got<00:06:19.979> any<00:06:20.100> views<00:06:20.580> or<00:06:20.820> want<00:06:21.060> to 00:06:21.230 --> 00:06:21.240 align:start position:0% you've got any views or want to 00:06:21.240 --> 00:06:22.430 align:start position:0% you've got any views or want to challenge<00:06:21.419> that<00:06:21.720> it'll<00:06:21.960> be<00:06:22.080> great<00:06:22.199> to<00:06:22.319> hear 00:06:22.430 --> 00:06:22.440 align:start position:0% challenge that it'll be great to hear 00:06:22.440 --> 00:06:24.290 align:start position:0% challenge that it'll be great to hear hear<00:06:22.680> what<00:06:22.860> you've<00:06:23.039> got<00:06:23.160> to<00:06:23.280> say 00:06:24.290 --> 00:06:24.300 align:start position:0% hear what you've got to say 00:06:24.300 --> 00:06:26.029 align:start position:0% hear what you've got to say um<00:06:24.419> look<00:06:24.660> there<00:06:24.900> are<00:06:25.080> many<00:06:25.440> and<00:06:25.680> you'll<00:06:25.860> all 00:06:26.029 --> 00:06:26.039 align:start position:0% um look there are many and you'll all 00:06:26.039 --> 00:06:27.710 align:start position:0% um look there are many and you'll all know<00:06:26.160> actually<00:06:26.400> in<00:06:26.880> these<00:06:27.060> roles<00:06:27.360> there<00:06:27.600> are 00:06:27.710 --> 00:06:27.720 align:start position:0% know actually in these roles there are 00:06:27.720 --> 00:06:29.570 align:start position:0% know actually in these roles there are many<00:06:27.900> different<00:06:28.440> models<00:06:28.979> that<00:06:29.100> you<00:06:29.220> can<00:06:29.400> use 00:06:29.570 --> 00:06:29.580 align:start position:0% many different models that you can use 00:06:29.580 --> 00:06:32.029 align:start position:0% many different models that you can use for<00:06:29.940> business<00:06:30.360> transformation<00:06:30.900> and<00:06:31.560> I 00:06:32.029 --> 00:06:32.039 align:start position:0% for business transformation and I 00:06:32.039 --> 00:06:34.790 align:start position:0% for business transformation and I typically<00:06:32.460> tend<00:06:33.120> to<00:06:33.240> try<00:06:33.539> to<00:06:33.720> use<00:06:33.960> an<00:06:34.259> academic 00:06:34.790 --> 00:06:34.800 align:start position:0% typically tend to try to use an academic 00:06:34.800 --> 00:06:36.290 align:start position:0% typically tend to try to use an academic model<00:06:34.919> when<00:06:35.220> I'm<00:06:35.400> doing<00:06:35.580> something<00:06:35.819> just<00:06:36.180> to 00:06:36.290 --> 00:06:36.300 align:start position:0% model when I'm doing something just to 00:06:36.300 --> 00:06:37.850 align:start position:0% model when I'm doing something just to make<00:06:36.419> sure<00:06:36.600> that<00:06:36.780> there's<00:06:36.960> a<00:06:37.139> framework<00:06:37.500> and 00:06:37.850 --> 00:06:37.860 align:start position:0% make sure that there's a framework and 00:06:37.860 --> 00:06:40.430 align:start position:0% make sure that there's a framework and John<00:06:38.400> Cotter<00:06:38.880> is<00:06:39.060> somebody<00:06:39.240> who<00:06:39.600> I'll<00:06:39.780> read<00:06:40.139> a 00:06:40.430 --> 00:06:40.440 align:start position:0% John Cotter is somebody who I'll read a 00:06:40.440 --> 00:06:43.430 align:start position:0% John Cotter is somebody who I'll read a read<00:06:40.680> a<00:06:40.860> lot<00:06:40.979> of<00:06:41.160> and<00:06:41.400> utilize<00:06:42.360> but<00:06:42.900> what<00:06:43.139> I<00:06:43.259> try 00:06:43.430 --> 00:06:43.440 align:start position:0% read a lot of and utilize but what I try 00:06:43.440 --> 00:06:45.290 align:start position:0% read a lot of and utilize but what I try to<00:06:43.560> do<00:06:43.680> is<00:06:43.860> keep<00:06:44.100> a<00:06:44.340> real 00:06:45.290 --> 00:06:45.300 align:start position:0% to do is keep a real 00:06:45.300 --> 00:06:48.830 align:start position:0% to do is keep a real grief<00:06:46.259> and<00:06:46.860> succinct<00:06:47.580> Change<00:06:48.120> Model<00:06:48.419> that<00:06:48.720> I 00:06:48.830 --> 00:06:48.840 align:start position:0% grief and succinct Change Model that I 00:06:48.840 --> 00:06:50.450 align:start position:0% grief and succinct Change Model that I will<00:06:48.960> stick<00:06:49.139> to<00:06:49.259> every<00:06:49.560> time<00:06:49.800> to<00:06:50.100> make<00:06:50.280> sure 00:06:50.450 --> 00:06:50.460 align:start position:0% will stick to every time to make sure 00:06:50.460 --> 00:06:52.309 align:start position:0% will stick to every time to make sure that<00:06:50.880> really<00:06:51.240> I'm<00:06:51.539> getting<00:06:51.720> the<00:06:51.840> most<00:06:52.020> out<00:06:52.199> of 00:06:52.309 --> 00:06:52.319 align:start position:0% that really I'm getting the most out of 00:06:52.319 --> 00:06:53.749 align:start position:0% that really I'm getting the most out of the<00:06:52.380> change<00:06:52.560> in<00:06:52.740> transformation<00:06:53.160> projects 00:06:53.749 --> 00:06:53.759 align:start position:0% the change in transformation projects 00:06:53.759 --> 00:06:56.450 align:start position:0% the change in transformation projects and<00:06:53.940> I<00:06:54.120> can<00:06:54.240> plan<00:06:54.419> and<00:06:54.740> organize<00:06:55.740> the<00:06:56.100> the 00:06:56.450 --> 00:06:56.460 align:start position:0% and I can plan and organize the the 00:06:56.460 --> 00:06:58.909 align:start position:0% and I can plan and organize the the transformation<00:06:57.240> around<00:06:57.600> that 00:06:58.909 --> 00:06:58.919 align:start position:0% transformation around that 00:06:58.919 --> 00:07:00.650 align:start position:0% transformation around that and<00:06:59.460> normally<00:06:59.759> I'll<00:06:59.940> make<00:07:00.120> sure<00:07:00.240> that<00:07:00.539> they 00:07:00.650 --> 00:07:00.660 align:start position:0% and normally I'll make sure that they 00:07:00.660 --> 00:07:02.029 align:start position:0% and normally I'll make sure that they you<00:07:00.840> know<00:07:00.960> I<00:07:01.020> really<00:07:01.199> stuck<00:07:01.380> to<00:07:01.620> these<00:07:01.919> four 00:07:02.029 --> 00:07:02.039 align:start position:0% you know I really stuck to these four 00:07:02.039 --> 00:07:03.710 align:start position:0% you know I really stuck to these four key<00:07:02.340> elements<00:07:02.759> and<00:07:02.940> the<00:07:03.120> first<00:07:03.180> one<00:07:03.360> is<00:07:03.479> Vision 00:07:03.710 --> 00:07:03.720 align:start position:0% key elements and the first one is Vision 00:07:03.720 --> 00:07:06.290 align:start position:0% key elements and the first one is Vision then<00:07:04.319> engagement<00:07:04.880> optimization<00:07:05.880> and 00:07:06.290 --> 00:07:06.300 align:start position:0% then engagement optimization and 00:07:06.300 --> 00:07:08.870 align:start position:0% then engagement optimization and embedding<00:07:06.840> and<00:07:07.620> the<00:07:07.919> vision<00:07:08.100> really<00:07:08.460> is<00:07:08.699> about 00:07:08.870 --> 00:07:08.880 align:start position:0% embedding and the vision really is about 00:07:08.880 --> 00:07:11.629 align:start position:0% embedding and the vision really is about creating<00:07:09.360> that<00:07:09.780> real<00:07:10.080> pace<00:07:10.380> for<00:07:10.680> Change<00:07:10.919> and 00:07:11.629 --> 00:07:11.639 align:start position:0% creating that real pace for Change and 00:07:11.639 --> 00:07:13.249 align:start position:0% creating that real pace for Change and making<00:07:11.880> sure<00:07:12.120> that<00:07:12.419> the<00:07:12.600> vision<00:07:12.780> is<00:07:13.020> really 00:07:13.249 --> 00:07:13.259 align:start position:0% making sure that the vision is really 00:07:13.259 --> 00:07:15.350 align:start position:0% making sure that the vision is really clear<00:07:13.560> to<00:07:14.340> those<00:07:14.639> who<00:07:14.819> are<00:07:14.940> leading<00:07:15.300> the 00:07:15.350 --> 00:07:15.360 align:start position:0% clear to those who are leading the 00:07:15.360 --> 00:07:16.969 align:start position:0% clear to those who are leading the change<00:07:15.600> but<00:07:15.960> also<00:07:16.259> to<00:07:16.440> those<00:07:16.620> who<00:07:16.860> are 00:07:16.969 --> 00:07:16.979 align:start position:0% change but also to those who are 00:07:16.979 --> 00:07:19.430 align:start position:0% change but also to those who are recipients<00:07:17.580> of<00:07:17.699> the<00:07:17.880> change<00:07:18.060> now<00:07:18.780> that<00:07:19.080> can<00:07:19.259> be 00:07:19.430 --> 00:07:19.440 align:start position:0% recipients of the change now that can be 00:07:19.440 --> 00:07:22.490 align:start position:0% recipients of the change now that can be anything<00:07:20.340> from<00:07:20.940> creating<00:07:21.599> a<00:07:22.080> sort<00:07:22.199> of<00:07:22.319> north 00:07:22.490 --> 00:07:22.500 align:start position:0% anything from creating a sort of north 00:07:22.500 --> 00:07:25.010 align:start position:0% anything from creating a sort of north star<00:07:22.800> and<00:07:23.099> a<00:07:23.280> good<00:07:23.400> feeling<00:07:23.699> of<00:07:24.060> of<00:07:24.360> what<00:07:24.840> it 00:07:25.010 --> 00:07:25.020 align:start position:0% star and a good feeling of of what it 00:07:25.020 --> 00:07:26.210 align:start position:0% star and a good feeling of of what it will<00:07:25.139> look<00:07:25.319> and<00:07:25.500> feel<00:07:25.680> like<00:07:25.860> in<00:07:26.099> the 00:07:26.210 --> 00:07:26.220 align:start position:0% will look and feel like in the 00:07:26.220 --> 00:07:27.830 align:start position:0% will look and feel like in the organization<00:07:26.699> after<00:07:27.240> the<00:07:27.479> transformation 00:07:27.830 --> 00:07:27.840 align:start position:0% organization after the transformation 00:07:27.840 --> 00:07:30.350 align:start position:0% organization after the transformation has<00:07:28.199> been<00:07:28.380> deployed<00:07:28.919> but<00:07:29.580> also<00:07:29.819> being<00:07:30.060> really 00:07:30.350 --> 00:07:30.360 align:start position:0% has been deployed but also being really 00:07:30.360 --> 00:07:32.510 align:start position:0% has been deployed but also being really clear<00:07:30.660> on<00:07:31.319> what<00:07:31.560> the<00:07:31.680> business<00:07:31.860> is<00:07:32.099> trying<00:07:32.340> to 00:07:32.510 --> 00:07:32.520 align:start position:0% clear on what the business is trying to 00:07:32.520 --> 00:07:35.450 align:start position:0% clear on what the business is trying to achieve<00:07:32.940> and<00:07:33.479> what<00:07:33.660> the<00:07:33.780> impact<00:07:34.139> is<00:07:34.440> of<00:07:35.160> not 00:07:35.450 --> 00:07:35.460 align:start position:0% achieve and what the impact is of not 00:07:35.460 --> 00:07:38.089 align:start position:0% achieve and what the impact is of not changing<00:07:36.000> and<00:07:36.300> often<00:07:36.539> we<00:07:36.720> forget<00:07:36.960> that<00:07:37.620> in<00:07:37.919> any 00:07:38.089 --> 00:07:38.099 align:start position:0% changing and often we forget that in any 00:07:38.099 --> 00:07:40.309 align:start position:0% changing and often we forget that in any change<00:07:38.520> in<00:07:38.759> transformation<00:07:39.180> process<00:07:39.780> and 00:07:40.309 --> 00:07:40.319 align:start position:0% change in transformation process and 00:07:40.319 --> 00:07:42.710 align:start position:0% change in transformation process and being<00:07:40.740> clear<00:07:40.979> on<00:07:41.340> what<00:07:41.819> needs<00:07:42.120> to<00:07:42.180> change<00:07:42.360> but 00:07:42.710 --> 00:07:42.720 align:start position:0% being clear on what needs to change but 00:07:42.720 --> 00:07:44.510 align:start position:0% being clear on what needs to change but also<00:07:43.020> what<00:07:43.319> must<00:07:43.680> change<00:07:43.979> and<00:07:44.220> what<00:07:44.400> the 00:07:44.510 --> 00:07:44.520 align:start position:0% also what must change and what the 00:07:44.520 --> 00:07:46.610 align:start position:0% also what must change and what the impact<00:07:44.819> is<00:07:45.000> of<00:07:45.180> not<00:07:45.360> changing<00:07:45.780> is<00:07:46.139> critically 00:07:46.610 --> 00:07:46.620 align:start position:0% impact is of not changing is critically 00:07:46.620 --> 00:07:49.070 align:start position:0% impact is of not changing is critically important<00:07:47.160> to<00:07:47.460> help<00:07:47.699> people<00:07:47.819> understand<00:07:48.180> the 00:07:49.070 --> 00:07:49.080 align:start position:0% important to help people understand the 00:07:49.080 --> 00:07:50.510 align:start position:0% important to help people understand the reasons<00:07:49.380> for<00:07:49.620> Change<00:07:49.800> and<00:07:50.099> kind<00:07:50.280> of<00:07:50.400> move 00:07:50.510 --> 00:07:50.520 align:start position:0% reasons for Change and kind of move 00:07:50.520 --> 00:07:52.790 align:start position:0% reasons for Change and kind of move forward<00:07:50.759> from<00:07:51.120> the<00:07:51.240> status<00:07:51.419> quo 00:07:52.790 --> 00:07:52.800 align:start position:0% forward from the status quo 00:07:52.800 --> 00:07:56.089 align:start position:0% forward from the status quo so<00:07:53.340> so<00:07:53.340> Lisa<00:07:53.940> I<00:07:54.120> mean<00:07:54.240> on<00:07:54.539> that<00:07:55.020> right<00:07:55.319> so<00:07:55.919> that 00:07:56.089 --> 00:07:56.099 align:start position:0% so so Lisa I mean on that right so that 00:07:56.099 --> 00:07:58.370 align:start position:0% so so Lisa I mean on that right so that the<00:07:56.460> and<00:07:57.120> I'm<00:07:57.419> keeping<00:07:57.660> half<00:07:57.780> an<00:07:57.960> eye<00:07:58.139> on<00:07:58.259> the 00:07:58.370 --> 00:07:58.380 align:start position:0% the and I'm keeping half an eye on the 00:07:58.380 --> 00:07:59.749 align:start position:0% the and I'm keeping half an eye on the on<00:07:58.620> the<00:07:58.800> comments<00:07:59.160> so<00:07:59.280> I'm<00:07:59.400> going<00:07:59.520> to<00:07:59.580> try<00:07:59.639> and 00:07:59.749 --> 00:07:59.759 align:start position:0% on the comments so I'm going to try and 00:07:59.759 --> 00:08:02.510 align:start position:0% on the comments so I'm going to try and weave<00:08:00.060> some<00:08:00.180> of<00:08:00.300> that<00:08:00.479> in<00:08:01.139> right<00:08:01.680> so<00:08:01.919> so<00:08:02.160> Gregor 00:08:02.510 --> 00:08:02.520 align:start position:0% weave some of that in right so so Gregor 00:08:02.520 --> 00:08:04.309 align:start position:0% weave some of that in right so so Gregor was<00:08:02.639> asking<00:08:02.940> uh<00:08:03.660> really<00:08:03.900> wanting<00:08:04.199> to 00:08:04.309 --> 00:08:04.319 align:start position:0% was asking uh really wanting to 00:08:04.319 --> 00:08:06.909 align:start position:0% was asking uh really wanting to understand<00:08:04.440> what<00:08:05.340> is<00:08:05.520> the<00:08:05.940> challenge<00:08:06.240> in 00:08:06.909 --> 00:08:06.919 align:start position:0% understand what is the challenge in 00:08:06.919 --> 00:08:09.050 align:start position:0% understand what is the challenge in transformation<00:08:07.919> right<00:08:08.400> so<00:08:08.639> so<00:08:08.819> you're 00:08:09.050 --> 00:08:09.060 align:start position:0% transformation right so so you're 00:08:09.060 --> 00:08:11.029 align:start position:0% transformation right so so you're starting<00:08:09.419> to<00:08:09.599> map<00:08:09.780> out<00:08:10.020> kind<00:08:10.380> of<00:08:10.560> what<00:08:10.680> the<00:08:10.860> key 00:08:11.029 --> 00:08:11.039 align:start position:0% starting to map out kind of what the key 00:08:11.039 --> 00:08:13.249 align:start position:0% starting to map out kind of what the key components<00:08:11.759> are<00:08:11.940> but<00:08:12.539> what's<00:08:12.720> the<00:08:13.020> real 00:08:13.249 --> 00:08:13.259 align:start position:0% components are but what's the real 00:08:13.259 --> 00:08:16.969 align:start position:0% components are but what's the real challenge<00:08:13.800> what<00:08:14.400> what<00:08:14.819> is<00:08:15.120> what<00:08:15.660> is<00:08:15.840> it<00:08:16.080> that 00:08:16.969 --> 00:08:16.979 align:start position:0% challenge what what is what is it that 00:08:16.979 --> 00:08:19.490 align:start position:0% challenge what what is what is it that can<00:08:17.220> that<00:08:17.520> can<00:08:17.819> go<00:08:18.000> wrong<00:08:18.240> you<00:08:18.660> know 00:08:19.490 --> 00:08:19.500 align:start position:0% can that can go wrong you know 00:08:19.500 --> 00:08:21.409 align:start position:0% can that can go wrong you know what<00:08:20.099> does<00:08:20.220> it<00:08:20.400> look<00:08:20.580> like<00:08:20.759> when<00:08:21.060> it<00:08:21.180> goes 00:08:21.409 --> 00:08:21.419 align:start position:0% what does it look like when it goes 00:08:21.419 --> 00:08:22.850 align:start position:0% what does it look like when it goes wrong<00:08:21.479> what<00:08:21.720> does<00:08:21.900> that<00:08:22.020> feel<00:08:22.199> like<00:08:22.379> what<00:08:22.680> are 00:08:22.850 --> 00:08:22.860 align:start position:0% wrong what does that feel like what are 00:08:22.860 --> 00:08:24.770 align:start position:0% wrong what does that feel like what are the<00:08:22.979> consequences<00:08:23.460> of<00:08:23.819> that<00:08:24.300> you<00:08:24.539> know<00:08:24.599> so 00:08:24.770 --> 00:08:24.780 align:start position:0% the consequences of that you know so 00:08:24.780 --> 00:08:26.510 align:start position:0% the consequences of that you know so what<00:08:25.020> is<00:08:25.199> is<00:08:25.620> The<00:08:25.860> Challenge<00:08:25.979> from<00:08:26.280> the<00:08:26.400> point 00:08:26.510 --> 00:08:26.520 align:start position:0% what is is The Challenge from the point 00:08:26.520 --> 00:08:28.790 align:start position:0% what is is The Challenge from the point of<00:08:26.639> view<00:08:26.699> of<00:08:26.879> gosh<00:08:27.240> if<00:08:27.300> we<00:08:27.419> get<00:08:27.539> it<00:08:27.660> wrong<00:08:27.840> and 00:08:28.790 --> 00:08:28.800 align:start position:0% of view of gosh if we get it wrong and 00:08:28.800 --> 00:08:30.950 align:start position:0% of view of gosh if we get it wrong and then<00:08:29.039> and<00:08:29.940> then<00:08:30.120> maybe<00:08:30.300> you<00:08:30.539> could<00:08:30.660> talk<00:08:30.840> a 00:08:30.950 --> 00:08:30.960 align:start position:0% then and then maybe you could talk a 00:08:30.960 --> 00:08:33.889 align:start position:0% then and then maybe you could talk a little<00:08:31.080> bit<00:08:31.199> about<00:08:31.379> the<00:08:31.680> difference<00:08:31.860> between 00:08:33.889 --> 00:08:33.899 align:start position:0% little bit about the difference between 00:08:33.899 --> 00:08:34.750 align:start position:0% little bit about the difference between um 00:08:34.750 --> 00:08:34.760 align:start position:0% um 00:08:34.760 --> 00:08:37.670 align:start position:0% um transformation<00:08:35.899> and<00:08:36.899> change<00:08:37.320> management 00:08:37.670 --> 00:08:37.680 align:start position:0% transformation and change management 00:08:37.680 --> 00:08:39.889 align:start position:0% transformation and change management because<00:08:38.640> change<00:08:38.940> Management's<00:08:39.539> one<00:08:39.719> of<00:08:39.839> those 00:08:39.889 --> 00:08:39.899 align:start position:0% because change Management's one of those 00:08:39.899 --> 00:08:42.709 align:start position:0% because change Management's one of those phrases<00:08:40.380> that<00:08:40.740> people<00:08:40.979> get<00:08:41.339> a<00:08:41.580> little<00:08:41.760> bit<00:08:42.120> you 00:08:42.709 --> 00:08:42.719 align:start position:0% phrases that people get a little bit you 00:08:42.719 --> 00:08:43.730 align:start position:0% phrases that people get a little bit you know<00:08:42.899> there<00:08:43.020> are<00:08:43.080> at<00:08:43.260> least<00:08:43.320> two<00:08:43.560> different 00:08:43.730 --> 00:08:43.740 align:start position:0% know there are at least two different 00:08:43.740 --> 00:08:45.470 align:start position:0% know there are at least two different methods<00:08:44.279> two<00:08:44.580> different<00:08:44.760> definitions<00:08:45.300> of 00:08:45.470 --> 00:08:45.480 align:start position:0% methods two different definitions of 00:08:45.480 --> 00:08:48.110 align:start position:0% methods two different definitions of change<00:08:45.600> management<00:08:45.899> it's<00:08:46.560> not<00:08:46.800> useful 00:08:48.110 --> 00:08:48.120 align:start position:0% change management it's not useful 00:08:48.120 --> 00:08:49.670 align:start position:0% change management it's not useful um<00:08:48.180> so<00:08:48.420> so<00:08:48.720> maybe<00:08:48.899> you<00:08:49.080> could<00:08:49.200> talk<00:08:49.320> about<00:08:49.440> that 00:08:49.670 --> 00:08:49.680 align:start position:0% um so so maybe you could talk about that 00:08:49.680 --> 00:08:51.170 align:start position:0% um so so maybe you could talk about that a<00:08:49.800> little<00:08:49.920> bit<00:08:50.040> as<00:08:50.160> well<00:08:50.339> before<00:08:50.459> we<00:08:50.760> dive<00:08:50.940> too 00:08:51.170 --> 00:08:51.180 align:start position:0% a little bit as well before we dive too 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go<00:08:57.000> wrong<00:08:57.180> are 00:08:57.470 --> 00:08:57.480 align:start position:0% things that I've seen go wrong are 00:08:57.480 --> 00:08:59.210 align:start position:0% things that I've seen go wrong are typically<00:08:57.779> where<00:08:58.019> the<00:08:58.260> people<00:08:58.380> element<00:08:58.680> isn't 00:08:59.210 --> 00:08:59.220 align:start position:0% typically where the people element isn't 00:08:59.220 --> 00:09:01.430 align:start position:0% typically where the people element isn't considered<00:08:59.700> properly<00:09:00.480> and<00:09:00.660> and<00:09:00.839> will<00:09:01.080> segue 00:09:01.430 --> 00:09:01.440 align:start position:0% considered properly and and will segue 00:09:01.440 --> 00:09:03.590 align:start position:0% considered properly and and will segue into<00:09:01.680> the<00:09:01.860> engagement<00:09:02.100> page<00:09:02.580> but 00:09:03.590 --> 00:09:03.600 align:start position:0% into the engagement page but 00:09:03.600 --> 00:09:05.090 align:start position:0% into the engagement page but um<00:09:03.660> it's<00:09:03.959> where<00:09:04.140> people<00:09:04.380> aren't<00:09:04.560> considered 00:09:05.090 --> 00:09:05.100 align:start position:0% um it's where people aren't considered 00:09:05.100 --> 00:09:07.610 align:start position:0% um it's where people aren't considered and<00:09:05.519> the<00:09:06.300> change<00:09:06.480> or<00:09:06.779> transformation<00:09:07.260> are 00:09:07.610 --> 00:09:07.620 align:start position:0% and the change or transformation are 00:09:07.620 --> 00:09:09.590 align:start position:0% and the change or transformation are deployed<00:09:08.100> as<00:09:08.279> a<00:09:08.519> task<00:09:08.700> rather<00:09:09.120> than<00:09:09.300> a<00:09:09.480> program 00:09:09.590 --> 00:09:09.600 align:start position:0% deployed as a task rather than a program 00:09:09.600 --> 00:09:11.630 align:start position:0% deployed as a task rather than a program of<00:09:09.959> work<00:09:10.140> so 00:09:11.630 --> 00:09:11.640 align:start position:0% of work so 00:09:11.640 --> 00:09:13.850 align:start position:0% of work so um<00:09:11.700> so<00:09:12.480> that<00:09:12.600> is<00:09:12.720> that<00:09:12.899> is<00:09:13.080> critical<00:09:13.380> and<00:09:13.740> the 00:09:13.850 --> 00:09:13.860 align:start position:0% um so that is that is critical and the 00:09:13.860 --> 00:09:15.769 align:start position:0% um so that is that is critical and the other<00:09:13.980> part<00:09:14.160> is<00:09:14.279> the<00:09:14.459> planning<00:09:14.880> which<00:09:15.420> you 00:09:15.769 --> 00:09:15.779 align:start position:0% other part is the planning which you 00:09:15.779 --> 00:09:17.210 align:start position:0% other part is the planning which you know<00:09:15.839> it's<00:09:16.019> really<00:09:16.260> important<00:09:16.620> to<00:09:16.800> have<00:09:17.040> a 00:09:17.210 --> 00:09:17.220 align:start position:0% know it's really important to have a 00:09:17.220 --> 00:09:19.130 align:start position:0% know it's really important to have a really<00:09:17.279> robust<00:09:17.760> plan<00:09:18.060> where<00:09:18.660> you're<00:09:18.899> very 00:09:19.130 --> 00:09:19.140 align:start position:0% really robust plan where you're very 00:09:19.140 --> 00:09:22.070 align:start position:0% really robust plan where you're very clear<00:09:19.440> on<00:09:19.980> what<00:09:20.519> the<00:09:20.640> priorities<00:09:21.000> are<00:09:21.360> who<00:09:21.899> is 00:09:22.070 --> 00:09:22.080 align:start position:0% clear on what the priorities are who is 00:09:22.080 --> 00:09:24.829 align:start position:0% clear on what the priorities are who is who<00:09:22.740> is<00:09:22.920> doing<00:09:23.100> what<00:09:23.399> who's<00:09:23.820> delivering<00:09:24.240> what 00:09:24.829 --> 00:09:24.839 align:start position:0% who is doing what who's delivering what 00:09:24.839 --> 00:09:26.810 align:start position:0% who is doing what who's delivering what outcome<00:09:25.140> and<00:09:25.320> when<00:09:25.500> but<00:09:26.160> most<00:09:26.339> importantly 00:09:26.810 --> 00:09:26.820 align:start position:0% outcome and when but most importantly 00:09:26.820 --> 00:09:28.370 align:start position:0% outcome and when but most importantly how<00:09:27.180> you're<00:09:27.480> delivering<00:09:27.899> that<00:09:28.080> and<00:09:28.200> that 00:09:28.370 --> 00:09:28.380 align:start position:0% how you're delivering that and that 00:09:28.380 --> 00:09:31.009 align:start position:0% how you're delivering that and that links<00:09:28.680> back<00:09:28.860> to<00:09:29.040> the<00:09:29.160> people<00:09:29.279> element<00:09:29.640> so 00:09:31.009 --> 00:09:31.019 align:start position:0% links back to the people element so 00:09:31.019 --> 00:09:33.230 align:start position:0% links back to the people element so um<00:09:31.080> you<00:09:31.500> know<00:09:31.560> obviously<00:09:31.920> through<00:09:32.700> the<00:09:32.940> the 00:09:33.230 --> 00:09:33.240 align:start position:0% um you know obviously through the the 00:09:33.240 --> 00:09:34.910 align:start position:0% um you know obviously through the the transparent<00:09:33.779> Choice<00:09:34.019> framework<00:09:34.440> there's<00:09:34.740> a 00:09:34.910 --> 00:09:34.920 align:start position:0% transparent Choice framework there's a 00:09:34.920 --> 00:09:37.490 align:start position:0% transparent Choice framework there's a number<00:09:35.040> of<00:09:35.220> ways<00:09:35.640> of<00:09:35.880> really<00:09:36.480> kind<00:09:36.839> of<00:09:36.959> delving 00:09:37.490 --> 00:09:37.500 align:start position:0% number of ways of really kind of delving 00:09:37.500 --> 00:09:39.470 align:start position:0% number of ways of really kind of delving into<00:09:37.680> that<00:09:38.040> priority<00:09:38.459> and<00:09:38.760> planning<00:09:39.180> element 00:09:39.470 --> 00:09:39.480 align:start position:0% into that priority and planning element 00:09:39.480 --> 00:09:42.110 align:start position:0% into that priority and planning element but<00:09:40.320> it's<00:09:40.860> um<00:09:40.860> it's<00:09:41.339> something<00:09:41.459> that<00:09:41.820> I<00:09:41.880> see 00:09:42.110 --> 00:09:42.120 align:start position:0% but it's um it's something that I see 00:09:42.120 --> 00:09:43.910 align:start position:0% but it's um it's something that I see often<00:09:42.420> organizations<00:09:42.899> forget<00:09:43.200> about<00:09:43.560> and 00:09:43.910 --> 00:09:43.920 align:start position:0% often organizations forget about and 00:09:43.920 --> 00:09:45.710 align:start position:0% often organizations forget about and they'll<00:09:44.160> often<00:09:44.459> dive<00:09:44.640> straight<00:09:44.940> into<00:09:45.240> the<00:09:45.540> end 00:09:45.710 --> 00:09:45.720 align:start position:0% they'll often dive straight into the end 00:09:45.720 --> 00:09:47.449 align:start position:0% they'll often dive straight into the end State<00:09:46.019> and<00:09:46.500> trying<00:09:46.740> to<00:09:46.860> deliver<00:09:47.040> the<00:09:47.339> end 00:09:47.449 --> 00:09:47.459 align:start position:0% State and trying to deliver the end 00:09:47.459 --> 00:09:49.490 align:start position:0% State and trying to deliver the end State<00:09:47.700> whether<00:09:48.060> that<00:09:48.300> be<00:09:48.480> a<00:09:48.839> reorganization 00:09:49.490 --> 00:09:49.500 align:start position:0% State whether that be a reorganization 00:09:49.500 --> 00:09:51.590 align:start position:0% State whether that be a reorganization or<00:09:49.740> a<00:09:49.860> culture<00:09:50.220> change<00:09:50.459> without<00:09:51.180> really 00:09:51.590 --> 00:09:51.600 align:start position:0% or a culture change without really 00:09:51.600 --> 00:09:55.009 align:start position:0% or a culture change without really giving<00:09:51.899> critical<00:09:52.500> or<00:09:53.040> to<00:09:53.540> the<00:09:54.540> the<00:09:54.779> work 00:09:55.009 --> 00:09:55.019 align:start position:0% giving critical or to the the work 00:09:55.019 --> 00:09:57.889 align:start position:0% giving critical or to the the work streams<00:09:55.620> the<00:09:56.040> the<00:09:56.459> prioritization<00:09:57.360> the 00:09:57.889 --> 00:09:57.899 align:start position:0% streams the the prioritization the 00:09:57.899 --> 00:10:00.230 align:start position:0% streams the the prioritization the phasing<00:09:58.260> of<00:09:58.380> different<00:09:58.560> work<00:09:58.920> pieces<00:09:59.820> and 00:10:00.230 --> 00:10:00.240 align:start position:0% phasing of different work pieces and 00:10:00.240 --> 00:10:02.150 align:start position:0% phasing of different work pieces and also<00:10:00.480> how<00:10:00.899> people<00:10:01.140> will<00:10:01.380> be<00:10:01.500> engaged<00:10:01.860> in<00:10:02.040> that 00:10:02.150 --> 00:10:02.160 align:start position:0% also how people will be engaged in that 00:10:02.160 --> 00:10:04.130 align:start position:0% also how people will be engaged in that process<00:10:02.519> so<00:10:03.180> what<00:10:03.420> do<00:10:03.540> you<00:10:03.600> think's<00:10:03.839> behind 00:10:04.130 --> 00:10:04.140 align:start position:0% process so what do you think's behind 00:10:04.140 --> 00:10:06.470 align:start position:0% process so what do you think's behind that<00:10:04.320> Lisa<00:10:04.800> because<00:10:04.980> Ashok<00:10:05.940> actually<00:10:06.120> just 00:10:06.470 --> 00:10:06.480 align:start position:0% that Lisa because Ashok actually just 00:10:06.480 --> 00:10:09.050 align:start position:0% that Lisa because Ashok actually just throughout<00:10:06.899> another<00:10:07.800> question<00:10:08.160> it<00:10:08.700> was<00:10:08.820> very 00:10:09.050 --> 00:10:09.060 align:start position:0% throughout another question it was very 00:10:09.060 --> 00:10:10.910 align:start position:0% throughout another question it was very similar<00:10:09.420> to<00:10:09.480> where<00:10:10.019> my<00:10:10.140> mind<00:10:10.260> was<00:10:10.500> going<00:10:10.680> our 00:10:10.910 --> 00:10:10.920 align:start position:0% similar to where my mind was going our 00:10:10.920 --> 00:10:14.210 align:start position:0% similar to where my mind was going our show<00:10:11.100> which<00:10:11.880> is<00:10:12.060> that<00:10:12.300> you<00:10:12.600> know<00:10:12.660> sometimes<00:10:13.260> uh 00:10:14.210 --> 00:10:14.220 align:start position:0% show which is that you know sometimes uh 00:10:14.220 --> 00:10:16.310 align:start position:0% show which is that you know sometimes uh people<00:10:14.399> don't<00:10:14.640> engage<00:10:14.940> in<00:10:15.120> that<00:10:15.360> process<00:10:15.660> they 00:10:16.310 --> 00:10:16.320 align:start position:0% people don't engage in that process they 00:10:16.320 --> 00:10:18.710 align:start position:0% people don't engage in that process they don't<00:10:16.500> uh<00:10:16.920> or<00:10:17.100> or<00:10:17.279> they 00:10:18.710 --> 00:10:18.720 align:start position:0% don't uh or or they 00:10:18.720 --> 00:10:20.449 align:start position:0% don't uh or or they um<00:10:18.779> or<00:10:19.140> they 00:10:20.449 --> 00:10:20.459 align:start position:0% um or they 00:10:20.459 --> 00:10:23.269 align:start position:0% um or they actively<00:10:21.360> undermine<00:10:21.839> that<00:10:22.200> process 00:10:23.269 --> 00:10:23.279 align:start position:0% actively undermine that process 00:10:23.279 --> 00:10:25.790 align:start position:0% actively undermine that process so<00:10:23.940> why<00:10:24.360> because<00:10:24.779> that<00:10:25.019> that<00:10:25.200> really<00:10:25.440> seems 00:10:25.790 --> 00:10:25.800 align:start position:0% so why because that that really seems 00:10:25.800 --> 00:10:26.690 align:start position:0% so why because that that really seems like 00:10:26.690 --> 00:10:26.700 align:start position:0% like 00:10:26.700 --> 00:10:29.210 align:start position:0% like you're<00:10:27.360> you're<00:10:27.660> almost<00:10:28.320> baking<00:10:28.920> in 00:10:29.210 --> 00:10:29.220 align:start position:0% you're you're almost baking in 00:10:29.220 --> 00:10:32.150 align:start position:0% you're you're almost baking in deliberately<00:10:29.940> baking<00:10:30.360> and<00:10:30.660> failure<00:10:31.080> so<00:10:31.920> why 00:10:32.150 --> 00:10:32.160 align:start position:0% deliberately baking and failure so why 00:10:32.160 --> 00:10:34.070 align:start position:0% deliberately baking and failure so why do<00:10:32.640> you<00:10:32.700> think<00:10:32.820> there<00:10:32.940> is<00:10:33.120> that 00:10:34.070 --> 00:10:34.080 align:start position:0% do you think there is that 00:10:34.080 --> 00:10:35.210 align:start position:0% do you think there is that it's<00:10:34.440> interesting<00:10:34.680> isn't<00:10:34.920> it<00:10:34.980> do<00:10:35.100> you<00:10:35.160> mean 00:10:35.210 --> 00:10:35.220 align:start position:0% it's interesting isn't it do you mean 00:10:35.220 --> 00:10:37.790 align:start position:0% it's interesting isn't it do you mean the<00:10:35.339> people<00:10:35.459> piece<00:10:35.760> or<00:10:35.880> the<00:10:36.060> planning<00:10:36.300> on<00:10:36.420> both 00:10:37.790 --> 00:10:37.800 align:start position:0% the people piece or the planning on both 00:10:37.800 --> 00:10:40.430 align:start position:0% the people piece or the planning on both uh<00:10:38.220> both<00:10:38.459> actually<00:10:38.820> yeah<00:10:39.180> I<00:10:39.600> I<00:10:39.660> was<00:10:40.019> I<00:10:40.200> was<00:10:40.320> more 00:10:40.430 --> 00:10:40.440 align:start position:0% uh both actually yeah I I was I was more 00:10:40.440 --> 00:10:42.650 align:start position:0% uh both actually yeah I I was I was more thinking<00:10:40.680> about<00:10:40.740> the<00:10:40.920> planning<00:10:41.279> but<00:10:41.399> but<00:10:41.700> both 00:10:42.650 --> 00:10:42.660 align:start position:0% thinking about the planning but but both 00:10:42.660 --> 00:10:44.569 align:start position:0% thinking about the planning but but both because<00:10:43.019> it's<00:10:43.320> you<00:10:43.800> know<00:10:43.860> it's<00:10:43.980> it's<00:10:44.160> kind<00:10:44.459> of 00:10:44.569 --> 00:10:44.579 align:start position:0% because it's you know it's it's kind of 00:10:44.579 --> 00:10:46.730 align:start position:0% because it's you know it's it's kind of at<00:10:44.760> this<00:10:45.060> stage<00:10:45.360> anyone<00:10:46.079> leading<00:10:46.440> a<00:10:46.560> change 00:10:46.730 --> 00:10:46.740 align:start position:0% at this stage anyone leading a change 00:10:46.740 --> 00:10:48.350 align:start position:0% at this stage anyone leading a change program<00:10:47.040> should<00:10:47.459> know<00:10:47.640> that<00:10:47.880> you<00:10:48.120> have<00:10:48.240> to 00:10:48.350 --> 00:10:48.360 align:start position:0% program should know that you have to 00:10:48.360 --> 00:10:50.449 align:start position:0% program should know that you have to take<00:10:48.540> the<00:10:48.720> people<00:10:48.839> with<00:10:49.140> you<00:10:49.260> right<00:10:49.560> there's 00:10:50.449 --> 00:10:50.459 align:start position:0% take the people with you right there's 00:10:50.459 --> 00:10:52.490 align:start position:0% take the people with you right there's no<00:10:50.640> excuse<00:10:50.880> for<00:10:51.000> not<00:10:51.180> knowing<00:10:51.480> that<00:10:51.660> right<00:10:52.019> at 00:10:52.490 --> 00:10:52.500 align:start position:0% no excuse for not knowing that right at 00:10:52.500 --> 00:10:55.569 align:start position:0% no excuse for not knowing that right at this<00:10:52.680> point<00:10:52.920> in<00:10:53.040> time<00:10:53.220> so<00:10:53.760> so<00:10:53.880> so<00:10:53.940> kind<00:10:54.480> of<00:10:54.600> both 00:10:55.569 --> 00:10:55.579 align:start position:0% this point in time so so so kind of both 00:10:55.579 --> 00:10:58.670 align:start position:0% this point in time so so so kind of both it<00:10:56.579> is<00:10:56.640> an<00:10:56.820> interesting<00:10:57.120> question<00:10:57.380> from<00:10:58.380> my 00:10:58.670 --> 00:10:58.680 align:start position:0% it is an interesting question from my 00:10:58.680 --> 00:11:00.949 align:start position:0% it is an interesting question from my experience<00:10:59.220> typically<00:10:59.820> when<00:11:00.480> a<00:11:00.779> business 00:11:00.949 --> 00:11:00.959 align:start position:0% experience typically when a business 00:11:00.959 --> 00:11:03.050 align:start position:0% experience typically when a business decides<00:11:01.560> to<00:11:01.680> change<00:11:01.920> there's<00:11:02.279> already<00:11:02.519> been<00:11:02.820> a 00:11:03.050 --> 00:11:03.060 align:start position:0% decides to change there's already been a 00:11:03.060 --> 00:11:04.970 align:start position:0% decides to change there's already been a number<00:11:03.420> of<00:11:03.540> discussions<00:11:04.079> or<00:11:04.380> a<00:11:04.560> period<00:11:04.800> of 00:11:04.970 --> 00:11:04.980 align:start position:0% number of discussions or a period of 00:11:04.980 --> 00:11:07.910 align:start position:0% number of discussions or a period of time<00:11:05.160> where<00:11:05.519> that's<00:11:05.820> been<00:11:06.060> debated<00:11:06.540> and<00:11:06.959> you 00:11:07.910 --> 00:11:07.920 align:start position:0% time where that's been debated and you 00:11:07.920 --> 00:11:10.310 align:start position:0% time where that's been debated and you know<00:11:08.040> chewed<00:11:09.000> around<00:11:09.120> by<00:11:09.480> an<00:11:09.660> executive<00:11:10.079> team 00:11:10.310 --> 00:11:10.320 align:start position:0% know chewed around by an executive team 00:11:10.320 --> 00:11:12.530 align:start position:0% know chewed around by an executive team so<00:11:10.560> by<00:11:10.740> the<00:11:10.920> time<00:11:11.040> it<00:11:11.279> comes<00:11:11.519> to<00:11:11.760> the<00:11:12.360> change 00:11:12.530 --> 00:11:12.540 align:start position:0% so by the time it comes to the change 00:11:12.540 --> 00:11:14.269 align:start position:0% so by the time it comes to the change needs<00:11:12.899> to<00:11:13.019> be<00:11:13.140> delivered<00:11:13.500> there<00:11:13.920> isn't<00:11:14.160> as 00:11:14.269 --> 00:11:14.279 align:start position:0% needs to be delivered there isn't as 00:11:14.279 --> 00:11:17.210 align:start position:0% needs to be delivered there isn't as much<00:11:14.459> time<00:11:14.760> so<00:11:15.600> it's<00:11:16.019> often<00:11:16.380> it<00:11:16.620> often<00:11:16.800> becomes 00:11:17.210 --> 00:11:17.220 align:start position:0% much time so it's often it often becomes 00:11:17.220 --> 00:11:20.750 align:start position:0% much time so it's often it often becomes a<00:11:17.339> reactive<00:11:17.959> extra<00:11:18.959> piece<00:11:19.380> of<00:11:19.500> work<00:11:19.800> on<00:11:20.459> top<00:11:20.640> of 00:11:20.750 --> 00:11:20.760 align:start position:0% a reactive extra piece of work on top of 00:11:20.760 --> 00:11:23.269 align:start position:0% a reactive extra piece of work on top of business<00:11:21.060> as<00:11:21.300> usual<00:11:21.600> rather<00:11:22.380> than<00:11:22.680> a<00:11:22.920> planned 00:11:23.269 --> 00:11:23.279 align:start position:0% business as usual rather than a planned 00:11:23.279 --> 00:11:25.910 align:start position:0% business as usual rather than a planned considered<00:11:23.880> and<00:11:24.300> strategic<00:11:25.200> change<00:11:25.560> program 00:11:25.910 --> 00:11:25.920 align:start position:0% considered and strategic change program 00:11:25.920 --> 00:11:27.850 align:start position:0% considered and strategic change program or<00:11:26.279> you<00:11:26.579> know 00:11:27.850 --> 00:11:27.860 align:start position:0% or you know 00:11:27.860 --> 00:11:31.490 align:start position:0% or you know transformation<00:11:29.000> and<00:11:30.000> so<00:11:30.660> I<00:11:30.779> think<00:11:30.899> that<00:11:31.260> that 00:11:31.490 --> 00:11:31.500 align:start position:0% transformation and so I think that that 00:11:31.500 --> 00:11:33.410 align:start position:0% transformation and so I think that that that's<00:11:31.800> typically<00:11:32.160> what<00:11:32.459> I've<00:11:32.579> seen<00:11:32.880> it<00:11:33.300> just 00:11:33.410 --> 00:11:33.420 align:start position:0% that's typically what I've seen it just 00:11:33.420 --> 00:11:35.509 align:start position:0% that's typically what I've seen it just becomes<00:11:33.779> that<00:11:33.959> reality<00:11:34.380> and<00:11:34.680> reactive<00:11:35.160> piece 00:11:35.509 --> 00:11:35.519 align:start position:0% becomes that reality and reactive piece 00:11:35.519 --> 00:11:36.710 align:start position:0% becomes that reality and reactive piece and<00:11:35.820> I<00:11:36.000> was<00:11:36.120> talking<00:11:36.240> to<00:11:36.360> a<00:11:36.540> large 00:11:36.710 --> 00:11:36.720 align:start position:0% and I was talking to a large 00:11:36.720 --> 00:11:39.230 align:start position:0% and I was talking to a large construction<00:11:37.200> business<00:11:37.740> last<00:11:38.160> week<00:11:38.399> and<00:11:38.760> and 00:11:39.230 --> 00:11:39.240 align:start position:0% construction business last week and and 00:11:39.240 --> 00:11:41.150 align:start position:0% construction business last week and and they<00:11:39.660> said<00:11:39.839> to<00:11:39.899> me<00:11:40.019> oh<00:11:40.140> we<00:11:40.380> haven't<00:11:40.500> got<00:11:40.800> time 00:11:41.150 --> 00:11:41.160 align:start position:0% they said to me oh we haven't got time 00:11:41.160 --> 00:11:44.090 align:start position:0% they said to me oh we haven't got time to<00:11:41.820> deploy<00:11:42.120> the<00:11:42.360> change<00:11:42.600> and<00:11:43.380> I<00:11:43.560> I<00:11:43.740> kind<00:11:43.980> of 00:11:44.090 --> 00:11:44.100 align:start position:0% to deploy the change and I I kind of 00:11:44.100 --> 00:11:45.650 align:start position:0% to deploy the change and I I kind of thought<00:11:44.220> but<00:11:44.459> what<00:11:44.700> are<00:11:44.880> you<00:11:45.000> doing<00:11:45.120> you<00:11:45.600> know 00:11:45.650 --> 00:11:45.660 align:start position:0% thought but what are you doing you know 00:11:45.660 --> 00:11:48.230 align:start position:0% thought but what are you doing you know what<00:11:45.959> is<00:11:46.140> so<00:11:46.380> important<00:11:46.880> that<00:11:47.880> a<00:11:48.120> business 00:11:48.230 --> 00:11:48.240 align:start position:0% what is so important that a business 00:11:48.240 --> 00:11:49.850 align:start position:0% what is so important that a business critical<00:11:48.660> piece<00:11:49.079> of<00:11:49.200> work<00:11:49.380> can't<00:11:49.680> be 00:11:49.850 --> 00:11:49.860 align:start position:0% critical piece of work can't be 00:11:49.860 --> 00:11:52.550 align:start position:0% critical piece of work can't be delivered<00:11:50.220> effectively<00:11:50.700> and<00:11:51.180> it<00:11:51.300> was<00:11:51.480> almost 00:11:52.550 --> 00:11:52.560 align:start position:0% delivered effectively and it was almost 00:11:52.560 --> 00:11:55.790 align:start position:0% delivered effectively and it was almost um<00:11:52.680> again<00:11:53.279> reactive<00:11:54.000> after<00:11:54.480> it<00:11:54.779> it's<00:11:55.440> already 00:11:55.790 --> 00:11:55.800 align:start position:0% um again reactive after it it's already 00:11:55.800 --> 00:11:58.190 align:start position:0% um again reactive after it it's already started<00:11:56.339> and<00:11:57.120> certainly<00:11:57.420> we<00:11:57.660> were<00:11:57.899> asked<00:11:58.079> to 00:11:58.190 --> 00:11:58.200 align:start position:0% started and certainly we were asked to 00:11:58.200 --> 00:12:00.170 align:start position:0% started and certainly we were asked to go<00:11:58.320> in<00:11:58.380> and<00:11:58.500> do<00:11:58.620> some<00:11:58.740> Consulting<00:11:59.279> but<00:11:59.820> it<00:12:00.000> was 00:12:00.170 --> 00:12:00.180 align:start position:0% go in and do some Consulting but it was 00:12:00.180 --> 00:12:02.269 align:start position:0% go in and do some Consulting but it was two<00:12:00.839> days<00:12:01.019> before<00:12:01.260> the<00:12:01.620> change<00:12:01.800> was<00:12:02.040> going<00:12:02.220> to 00:12:02.269 --> 00:12:02.279 align:start position:0% two days before the change was going to 00:12:02.279 --> 00:12:04.850 align:start position:0% two days before the change was going to be<00:12:02.399> announced<00:12:02.820> so<00:12:03.420> that<00:12:04.320> organization 00:12:04.850 --> 00:12:04.860 align:start position:0% be announced so that organization 00:12:04.860 --> 00:12:07.370 align:start position:0% be announced so that organization despite<00:12:05.399> being<00:12:05.760> a<00:12:06.240> very<00:12:06.300> well-led<00:12:06.839> large 00:12:07.370 --> 00:12:07.380 align:start position:0% despite being a very well-led large 00:12:07.380 --> 00:12:10.310 align:start position:0% despite being a very well-led large construction<00:12:07.860> business<00:12:08.339> you<00:12:09.180> know<00:12:09.240> UK<00:12:09.899> wide 00:12:10.310 --> 00:12:10.320 align:start position:0% construction business you know UK wide 00:12:10.320 --> 00:12:14.090 align:start position:0% construction business you know UK wide they<00:12:11.700> operated<00:12:12.660> almost<00:12:13.260> too<00:12:13.560> late<00:12:13.740> in<00:12:13.980> the 00:12:14.090 --> 00:12:14.100 align:start position:0% they operated almost too late in the 00:12:14.100 --> 00:12:16.610 align:start position:0% they operated almost too late in the process<00:12:14.339> to<00:12:14.519> have<00:12:14.760> any<00:12:14.940> sort<00:12:15.120> of<00:12:15.240> real<00:12:15.420> plan<00:12:15.839> or 00:12:16.610 --> 00:12:16.620 align:start position:0% process to have any sort of real plan or 00:12:16.620 --> 00:12:19.250 align:start position:0% process to have any sort of real plan or take<00:12:16.920> their<00:12:17.160> people<00:12:17.339> with<00:12:17.700> them<00:12:17.880> so<00:12:18.660> it's<00:12:19.200> it's 00:12:19.250 --> 00:12:19.260 align:start position:0% take their people with them so it's it's 00:12:19.260 --> 00:12:20.750 align:start position:0% take their people with them so it's it's interesting<00:12:19.800> from<00:12:19.980> a<00:12:20.100> planning<00:12:20.399> perspective 00:12:20.750 --> 00:12:20.760 align:start position:0% interesting from a planning perspective 00:12:20.760 --> 00:12:23.269 align:start position:0% interesting from a planning perspective and<00:12:21.120> I<00:12:21.240> think<00:12:21.420> often<00:12:21.899> organizations<00:12:22.800> unless 00:12:23.269 --> 00:12:23.279 align:start position:0% and I think often organizations unless 00:12:23.279 --> 00:12:24.829 align:start position:0% and I think often organizations unless it's<00:12:23.459> really<00:12:23.640> built<00:12:24.060> into<00:12:24.120> their<00:12:24.420> culture 00:12:24.829 --> 00:12:24.839 align:start position:0% it's really built into their culture 00:12:24.839 --> 00:12:27.550 align:start position:0% it's really built into their culture about<00:12:25.200> how<00:12:25.500> important<00:12:25.800> people<00:12:26.100> are<00:12:26.459> can 00:12:27.550 --> 00:12:27.560 align:start position:0% about how important people are can 00:12:27.560 --> 00:12:29.810 align:start position:0% about how important people are can underestimate<00:12:28.560> what<00:12:29.160> that<00:12:29.339> actually<00:12:29.519> means 00:12:29.810 --> 00:12:29.820 align:start position:0% underestimate what that actually means 00:12:29.820 --> 00:12:31.610 align:start position:0% underestimate what that actually means in<00:12:30.000> reality<00:12:30.300> taking<00:12:30.720> people<00:12:31.079> on<00:12:31.260> the<00:12:31.380> journey 00:12:31.610 --> 00:12:31.620 align:start position:0% in reality taking people on the journey 00:12:31.620 --> 00:12:33.829 align:start position:0% in reality taking people on the journey isn't<00:12:31.980> just<00:12:32.160> about<00:12:32.540> communicating<00:12:33.540> with 00:12:33.829 --> 00:12:33.839 align:start position:0% isn't just about communicating with 00:12:33.839 --> 00:12:35.750 align:start position:0% isn't just about communicating with people<00:12:34.079> and<00:12:34.380> telling<00:12:34.740> them<00:12:34.860> what's<00:12:35.399> going<00:12:35.640> to 00:12:35.750 --> 00:12:35.760 align:start position:0% people and telling them what's going to 00:12:35.760 --> 00:12:37.490 align:start position:0% people and telling them what's going to happen<00:12:35.940> and<00:12:36.180> when<00:12:36.360> it's<00:12:36.899> about<00:12:37.079> getting<00:12:37.320> them 00:12:37.490 --> 00:12:37.500 align:start position:0% happen and when it's about getting them 00:12:37.500 --> 00:12:39.650 align:start position:0% happen and when it's about getting them really<00:12:37.740> involved<00:12:38.100> in<00:12:38.220> that<00:12:38.399> process<00:12:38.700> and<00:12:39.120> I 00:12:39.650 --> 00:12:39.660 align:start position:0% really involved in that process and I 00:12:39.660 --> 00:12:41.269 align:start position:0% really involved in that process and I see<00:12:39.839> many<00:12:40.019> many<00:12:40.260> businesses<00:12:40.740> forget<00:12:40.980> about 00:12:41.269 --> 00:12:41.279 align:start position:0% see many many businesses forget about 00:12:41.279 --> 00:12:42.949 align:start position:0% see many many businesses forget about that<00:12:41.640> and 00:12:42.949 --> 00:12:42.959 align:start position:0% that and 00:12:42.959 --> 00:12:45.290 align:start position:0% that and try<00:12:43.500> and<00:12:43.560> deliver<00:12:43.800> the<00:12:44.100> task<00:12:44.279> without<00:12:44.639> slowing 00:12:45.290 --> 00:12:45.300 align:start position:0% try and deliver the task without slowing 00:12:45.300 --> 00:12:48.769 align:start position:0% try and deliver the task without slowing down<00:12:45.540> to<00:12:46.079> plan<00:12:46.920> prioritize<00:12:47.820> and<00:12:48.120> engage 00:12:48.769 --> 00:12:48.779 align:start position:0% down to plan prioritize and engage 00:12:48.779 --> 00:12:51.470 align:start position:0% down to plan prioritize and engage really<00:12:49.079> right<00:12:50.040> so<00:12:50.339> so<00:12:50.519> part<00:12:51.000> of<00:12:51.060> it<00:12:51.180> is<00:12:51.300> that 00:12:51.470 --> 00:12:51.480 align:start position:0% really right so so part of it is that 00:12:51.480 --> 00:12:53.389 align:start position:0% really right so so part of it is that people<00:12:51.600> are<00:12:51.779> trying<00:12:52.019> to 00:12:53.389 --> 00:12:53.399 align:start position:0% people are trying to 00:12:53.399 --> 00:12:54.650 align:start position:0% people are trying to um<00:12:53.459> you<00:12:53.700> know<00:12:53.820> swap<00:12:54.000> the<00:12:54.180> engines<00:12:54.420> on<00:12:54.540> the 00:12:54.650 --> 00:12:54.660 align:start position:0% um you know swap the engines on the 00:12:54.660 --> 00:12:56.170 align:start position:0% um you know swap the engines on the jumbo<00:12:55.019> Jetta 00:12:56.170 --> 00:12:56.180 align:start position:0% jumbo Jetta 00:12:56.180 --> 00:12:59.810 align:start position:0% jumbo Jetta so<00:12:57.180> that's<00:12:57.899> that<00:12:58.200> that<00:12:58.560> usually<00:12:59.040> doesn't<00:12:59.279> work 00:12:59.810 --> 00:12:59.820 align:start position:0% so that's that that usually doesn't work 00:12:59.820 --> 00:13:01.190 align:start position:0% so that's that that usually doesn't work too<00:13:00.060> well 00:13:01.190 --> 00:13:01.200 align:start position:0% too well 00:13:01.200 --> 00:13:03.710 align:start position:0% too well um<00:13:01.320> so<00:13:02.040> so<00:13:02.220> another<00:13:02.880> thing<00:13:03.180> that<00:13:03.420> sometimes 00:13:03.710 --> 00:13:03.720 align:start position:0% um so so another thing that sometimes 00:13:03.720 --> 00:13:05.449 align:start position:0% um so so another thing that sometimes comes<00:13:04.200> into<00:13:04.320> this<00:13:04.680> is 00:13:05.449 --> 00:13:05.459 align:start position:0% comes into this is 00:13:05.459 --> 00:13:06.590 align:start position:0% comes into this is um and<00:13:05.820> actually<00:13:05.940> I<00:13:06.120> had<00:13:06.240> a<00:13:06.360> conversation 00:13:06.590 --> 00:13:06.600 align:start position:0% um and actually I had a conversation 00:13:06.600 --> 00:13:10.069 align:start position:0% um and actually I had a conversation yesterday<00:13:06.959> with<00:13:07.440> a<00:13:08.120> one<00:13:09.120> I'm<00:13:09.779> not<00:13:09.839> going<00:13:09.959> to 00:13:10.069 --> 00:13:10.079 align:start position:0% yesterday with a one I'm not going to 00:13:10.079 --> 00:13:11.750 align:start position:0% yesterday with a one I'm not going to give<00:13:10.139> you<00:13:10.260> the<00:13:10.440> name<00:13:10.560> but<00:13:10.860> it's<00:13:11.220> a<00:13:11.399> name<00:13:11.519> you 00:13:11.750 --> 00:13:11.760 align:start position:0% give you the name but it's a name you 00:13:11.760 --> 00:13:13.430 align:start position:0% give you the name but it's a name you everyone<00:13:12.060> on<00:13:12.360> the<00:13:12.480> cold<00:13:12.600> will<00:13:12.839> recognize<00:13:13.260> a 00:13:13.430 --> 00:13:13.440 align:start position:0% everyone on the cold will recognize a 00:13:13.440 --> 00:13:16.190 align:start position:0% everyone on the cold will recognize a Global<00:13:13.680> Engineering<00:13:14.160> Company<00:13:14.779> and<00:13:15.779> you<00:13:16.139> know 00:13:16.190 --> 00:13:16.200 align:start position:0% Global Engineering Company and you know 00:13:16.200 --> 00:13:17.690 align:start position:0% Global Engineering Company and you know they<00:13:16.320> were<00:13:16.500> they<00:13:16.980> were<00:13:17.100> trying<00:13:17.279> to<00:13:17.459> they're 00:13:17.690 --> 00:13:17.700 align:start position:0% they were they were trying to they're 00:13:17.700 --> 00:13:19.250 align:start position:0% they were they were trying to they're looking<00:13:17.880> at<00:13:18.060> this<00:13:18.180> sort<00:13:18.360> of<00:13:18.420> five<00:13:18.600> to<00:13:18.779> ten<00:13:19.079> year 00:13:19.250 --> 00:13:19.260 align:start position:0% looking at this sort of five to ten year 00:13:19.260 --> 00:13:22.970 align:start position:0% looking at this sort of five to ten year vision<00:13:20.220> of<00:13:20.459> where<00:13:20.639> they<00:13:20.760> need<00:13:20.940> to<00:13:21.060> be<00:13:21.680> and<00:13:22.680> you 00:13:22.970 --> 00:13:22.980 align:start position:0% vision of where they need to be and you 00:13:22.980 --> 00:13:25.370 align:start position:0% vision of where they need to be and you know<00:13:23.040> their<00:13:23.279> particular<00:13:23.760> challenge<00:13:24.180> was<00:13:25.139> that 00:13:25.370 --> 00:13:25.380 align:start position:0% know their particular challenge was that 00:13:25.380 --> 00:13:26.629 align:start position:0% know their particular challenge was that the<00:13:25.620> owners<00:13:25.860> in<00:13:26.100> the<00:13:26.220> different<00:13:26.339> business 00:13:26.629 --> 00:13:26.639 align:start position:0% the owners in the different business 00:13:26.639 --> 00:13:27.829 align:start position:0% the owners in the different business units 00:13:27.829 --> 00:13:27.839 align:start position:0% units 00:13:27.839 --> 00:13:29.990 align:start position:0% units were<00:13:28.500> kind<00:13:28.680> of<00:13:28.800> resisting<00:13:29.399> any<00:13:29.639> kind<00:13:29.820> of 00:13:29.990 --> 00:13:30.000 align:start position:0% were kind of resisting any kind of 00:13:30.000 --> 00:13:31.250 align:start position:0% were kind of resisting any kind of change<00:13:30.120> because<00:13:30.480> actually<00:13:30.779> they<00:13:31.079> were 00:13:31.250 --> 00:13:31.260 align:start position:0% change because actually they were 00:13:31.260 --> 00:13:35.150 align:start position:0% change because actually they were performing<00:13:31.680> very<00:13:31.860> well<00:13:32.540> right<00:13:33.680> but<00:13:34.680> so<00:13:34.920> those 00:13:35.150 --> 00:13:35.160 align:start position:0% performing very well right but so those 00:13:35.160 --> 00:13:37.129 align:start position:0% performing very well right but so those guys<00:13:35.339> were<00:13:35.519> making<00:13:35.700> the<00:13:35.940> bonus<00:13:36.240> every<00:13:36.540> every 00:13:37.129 --> 00:13:37.139 align:start position:0% guys were making the bonus every every 00:13:37.139 --> 00:13:38.690 align:start position:0% guys were making the bonus every every quarter 00:13:38.690 --> 00:13:38.700 align:start position:0% quarter 00:13:38.700 --> 00:13:40.970 align:start position:0% quarter but<00:13:39.300> the<00:13:39.540> guys<00:13:39.660> who<00:13:39.959> were<00:13:40.079> thinking<00:13:40.380> five<00:13:40.740> ten 00:13:40.970 --> 00:13:40.980 align:start position:0% but the guys who were thinking five ten 00:13:40.980 --> 00:13:42.650 align:start position:0% but the guys who were thinking five ten years<00:13:41.220> in<00:13:41.399> the<00:13:41.519> future<00:13:41.639> who<00:13:42.360> are<00:13:42.480> going<00:13:42.600> to 00:13:42.650 --> 00:13:42.660 align:start position:0% years in the future who are going to 00:13:42.660 --> 00:13:43.970 align:start position:0% years in the future who are going to make<00:13:42.779> sure<00:13:42.899> that<00:13:43.019> you're<00:13:43.320> still<00:13:43.560> making<00:13:43.740> your 00:13:43.970 --> 00:13:43.980 align:start position:0% make sure that you're still making your 00:13:43.980 --> 00:13:45.710 align:start position:0% make sure that you're still making your bonus<00:13:44.339> then 00:13:45.710 --> 00:13:45.720 align:start position:0% bonus then 00:13:45.720 --> 00:13:47.810 align:start position:0% bonus then um<00:13:45.779> you<00:13:46.560> know<00:13:46.680> that<00:13:46.800> kind<00:13:47.100> of<00:13:47.220> seen<00:13:47.459> as<00:13:47.579> noise 00:13:47.810 --> 00:13:47.820 align:start position:0% um you know that kind of seen as noise 00:13:47.820 --> 00:13:49.730 align:start position:0% um you know that kind of seen as noise and<00:13:48.120> and<00:13:48.360> you<00:13:48.720> know<00:13:48.779> who<00:13:48.959> these<00:13:49.260> guys<00:13:49.380> in<00:13:49.620> the 00:13:49.730 --> 00:13:49.740 align:start position:0% and and you know who these guys in the 00:13:49.740 --> 00:13:51.470 align:start position:0% and and you know who these guys in the cloud<00:13:49.860> you<00:13:50.519> know<00:13:50.579> they<00:13:50.760> don't<00:13:50.880> they<00:13:51.300> don't 00:13:51.470 --> 00:13:51.480 align:start position:0% cloud you know they don't they don't 00:13:51.480 --> 00:13:52.550 align:start position:0% cloud you know they don't they don't have<00:13:51.540> the<00:13:51.660> feet<00:13:51.779> on<00:13:51.959> the<00:13:52.079> ground<00:13:52.139> all<00:13:52.500> this 00:13:52.550 --> 00:13:52.560 align:start position:0% have the feet on the ground all this 00:13:52.560 --> 00:13:55.190 align:start position:0% have the feet on the ground all this kind<00:13:52.740> of<00:13:52.800> good<00:13:52.980> stuff<00:13:53.700> so<00:13:54.300> so<00:13:54.540> sometimes<00:13:55.019> it's 00:13:55.190 --> 00:13:55.200 align:start position:0% kind of good stuff so so sometimes it's 00:13:55.200 --> 00:13:57.290 align:start position:0% kind of good stuff so so sometimes it's just<00:13:55.440> about<00:13:55.620> not<00:13:56.040> having<00:13:56.279> a 00:13:57.290 --> 00:13:57.300 align:start position:0% just about not having a 00:13:57.300 --> 00:13:59.870 align:start position:0% just about not having a not<00:13:58.260> having<00:13:58.440> a<00:13:58.740> common<00:13:58.800> vision<00:13:59.100> of<00:13:59.399> what<00:13:59.700> the 00:13:59.870 --> 00:13:59.880 align:start position:0% not having a common vision of what the 00:13:59.880 --> 00:14:04.310 align:start position:0% not having a common vision of what the change<00:14:00.060> is<00:14:00.240> for<00:14:00.480> and<00:14:00.779> why<00:14:01.079> yeah<00:14:01.980> right 00:14:04.310 --> 00:14:04.320 align:start position:0% change is for and why yeah right 00:14:04.320 --> 00:14:07.430 align:start position:0% change is for and why yeah right um<00:14:04.440> and<00:14:04.920> not<00:14:05.100> having<00:14:05.220> incentives<00:14:06.060> aligned 00:14:07.430 --> 00:14:07.440 align:start position:0% um and not having incentives aligned 00:14:07.440 --> 00:14:10.190 align:start position:0% um and not having incentives aligned yeah<00:14:08.040> absolutely<00:14:08.339> and<00:14:08.639> I<00:14:08.820> and<00:14:09.060> I<00:14:09.240> think<00:14:09.360> it<00:14:09.660> and 00:14:10.190 --> 00:14:10.200 align:start position:0% yeah absolutely and I and I think it and 00:14:10.200 --> 00:14:11.990 align:start position:0% yeah absolutely and I and I think it and not<00:14:10.380> really<00:14:10.620> considering<00:14:11.100> the<00:14:11.220> the<00:14:11.459> impact<00:14:11.820> of 00:14:11.990 --> 00:14:12.000 align:start position:0% not really considering the the impact of 00:14:12.000 --> 00:14:14.210 align:start position:0% not really considering the the impact of not<00:14:12.240> changing<00:14:12.720> because<00:14:13.019> if<00:14:13.260> you<00:14:13.380> look<00:14:13.560> at<00:14:13.800> the 00:14:14.210 --> 00:14:14.220 align:start position:0% not changing because if you look at the 00:14:14.220 --> 00:14:15.889 align:start position:0% not changing because if you look at the way<00:14:14.399> the<00:14:14.700> world<00:14:14.820> has<00:14:15.060> changed<00:14:15.420> we<00:14:15.600> talked 00:14:15.889 --> 00:14:15.899 align:start position:0% way the world has changed we talked 00:14:15.899 --> 00:14:18.290 align:start position:0% way the world has changed we talked about<00:14:15.959> it<00:14:16.139> last<00:14:16.320> week<00:14:16.440> Stuart<00:14:16.860> with<00:14:17.100> AI<00:14:17.940> and 00:14:18.290 --> 00:14:18.300 align:start position:0% about it last week Stuart with AI and 00:14:18.300 --> 00:14:20.509 align:start position:0% about it last week Stuart with AI and different<00:14:18.660> technology<00:14:19.260> you<00:14:19.800> know<00:14:19.920> those 00:14:20.509 --> 00:14:20.519 align:start position:0% different technology you know those 00:14:20.519 --> 00:14:22.610 align:start position:0% different technology you know those organizations<00:14:21.120> who<00:14:21.600> were<00:14:21.720> strategic<00:14:22.380> and 00:14:22.610 --> 00:14:22.620 align:start position:0% organizations who were strategic and 00:14:22.620 --> 00:14:24.470 align:start position:0% organizations who were strategic and thought<00:14:22.860> ahead<00:14:23.220> about<00:14:23.399> that<00:14:24.000> weren't 00:14:24.470 --> 00:14:24.480 align:start position:0% thought ahead about that weren't 00:14:24.480 --> 00:14:26.389 align:start position:0% thought ahead about that weren't massively<00:14:24.959> impacted<00:14:25.380> in<00:14:25.560> the<00:14:25.740> pandemic<00:14:26.100> they 00:14:26.389 --> 00:14:26.399 align:start position:0% massively impacted in the pandemic they 00:14:26.399 --> 00:14:28.250 align:start position:0% massively impacted in the pandemic they were<00:14:26.519> able<00:14:26.700> to<00:14:26.820> optimize<00:14:27.300> that<00:14:27.660> that 00:14:28.250 --> 00:14:28.260 align:start position:0% were able to optimize that that 00:14:28.260 --> 00:14:30.050 align:start position:0% were able to optimize that that opportunity 00:14:30.050 --> 00:14:30.060 align:start position:0% opportunity 00:14:30.060 --> 00:14:31.850 align:start position:0% opportunity um<00:14:30.120> but<00:14:30.360> many<00:14:30.660> where<00:14:31.079> they<00:14:31.260> were<00:14:31.440> stuck<00:14:31.680> and 00:14:31.850 --> 00:14:31.860 align:start position:0% um but many where they were stuck and 00:14:31.860 --> 00:14:34.009 align:start position:0% um but many where they were stuck and were<00:14:32.459> operating<00:14:32.760> in<00:14:33.000> the<00:14:33.120> status<00:14:33.240> quo<00:14:33.660> I<00:14:33.839> saw 00:14:34.009 --> 00:14:34.019 align:start position:0% were operating in the status quo I saw 00:14:34.019 --> 00:14:36.410 align:start position:0% were operating in the status quo I saw lots<00:14:34.380> of<00:14:34.380> organizations<00:14:34.920> that<00:14:35.519> that<00:14:35.940> failed 00:14:36.410 --> 00:14:36.420 align:start position:0% lots of organizations that that failed 00:14:36.420 --> 00:14:37.970 align:start position:0% lots of organizations that that failed that<00:14:36.540> I<00:14:36.779> was<00:14:36.899> I<00:14:37.079> was<00:14:37.260> in<00:14:37.380> one<00:14:37.500> at<00:14:37.740> the<00:14:37.860> time 00:14:37.970 --> 00:14:37.980 align:start position:0% that I was I was in one at the time 00:14:37.980 --> 00:14:40.790 align:start position:0% that I was I was in one at the time where<00:14:38.279> they<00:14:38.579> just<00:14:38.760> weren't<00:14:39.060> able<00:14:39.360> to<00:14:39.839> innovate 00:14:40.790 --> 00:14:40.800 align:start position:0% where they just weren't able to innovate 00:14:40.800 --> 00:14:42.350 align:start position:0% where they just weren't able to innovate or<00:14:41.040> take<00:14:41.279> themselves<00:14:41.639> forward<00:14:41.880> or<00:14:42.240> do 00:14:42.350 --> 00:14:42.360 align:start position:0% or take themselves forward or do 00:14:42.360 --> 00:14:43.910 align:start position:0% or take themselves forward or do anything<00:14:42.540> different<00:14:42.899> so<00:14:43.380> they<00:14:43.620> they 00:14:43.910 --> 00:14:43.920 align:start position:0% anything different so they they 00:14:43.920 --> 00:14:45.829 align:start position:0% anything different so they they ultimately<00:14:44.459> had<00:14:45.000> a<00:14:45.180> you<00:14:45.360> know<00:14:45.420> had<00:14:45.540> a<00:14:45.720> very 00:14:45.829 --> 00:14:45.839 align:start position:0% ultimately had a you know had a very 00:14:45.839 --> 00:14:48.110 align:start position:0% ultimately had a you know had a very difficult<00:14:46.139> time<00:14:46.320> during<00:14:46.620> the<00:14:46.860> pandemic 00:14:48.110 --> 00:14:48.120 align:start position:0% difficult time during the pandemic 00:14:48.120 --> 00:14:49.550 align:start position:0% difficult time during the pandemic um<00:14:48.180> so<00:14:48.600> yeah<00:14:48.720> I<00:14:48.839> think<00:14:48.959> I<00:14:49.139> think<00:14:49.260> you're<00:14:49.380> right 00:14:49.550 --> 00:14:49.560 align:start position:0% um so yeah I think I think you're right 00:14:49.560 --> 00:14:51.290 align:start position:0% um so yeah I think I think you're right it's<00:14:49.740> about<00:14:49.980> that<00:14:50.160> vision<00:14:50.459> and<00:14:50.760> strategy<00:14:51.120> and 00:14:51.290 --> 00:14:51.300 align:start position:0% it's about that vision and strategy and 00:14:51.300 --> 00:14:52.790 align:start position:0% it's about that vision and strategy and if<00:14:51.420> that<00:14:51.600> isn't<00:14:51.899> in<00:14:52.079> place<00:14:52.260> for<00:14:52.500> a<00:14:52.620> business 00:14:52.790 --> 00:14:52.800 align:start position:0% if that isn't in place for a business 00:14:52.800 --> 00:14:56.150 align:start position:0% if that isn't in place for a business then<00:14:53.339> it<00:14:54.300> almost<00:14:54.480> becomes<00:14:55.139> a<00:14:55.260> done<00:14:55.500> two<00:14:55.800> rather 00:14:56.150 --> 00:14:56.160 align:start position:0% then it almost becomes a done two rather 00:14:56.160 --> 00:14:58.370 align:start position:0% then it almost becomes a done two rather than<00:14:56.399> a<00:14:56.699> kind<00:14:57.000> of<00:14:57.120> forward-thinking<00:14:57.959> piece<00:14:58.320> of 00:14:58.370 --> 00:14:58.380 align:start position:0% than a kind of forward-thinking piece of 00:14:58.380 --> 00:15:01.009 align:start position:0% than a kind of forward-thinking piece of work<00:14:58.560> to<00:14:58.860> transform<00:14:59.399> an<00:15:00.000> organization 00:15:01.009 --> 00:15:01.019 align:start position:0% work to transform an organization 00:15:01.019 --> 00:15:02.689 align:start position:0% work to transform an organization and<00:15:01.440> if<00:15:01.620> there's<00:15:01.740> not<00:15:01.920> a<00:15:02.040> burning<00:15:02.339> platform 00:15:02.689 --> 00:15:02.699 align:start position:0% and if there's not a burning platform 00:15:02.699 --> 00:15:04.790 align:start position:0% and if there's not a burning platform like<00:15:03.000> you<00:15:03.180> said<00:15:03.300> you<00:15:03.540> know<00:15:03.660> sometimes<00:15:04.320> massive 00:15:04.790 --> 00:15:04.800 align:start position:0% like you said you know sometimes massive 00:15:04.800 --> 00:15:06.949 align:start position:0% like you said you know sometimes massive underperformance<00:15:05.579> or<00:15:05.940> a<00:15:06.540> massive<00:15:06.779> cost 00:15:06.949 --> 00:15:06.959 align:start position:0% underperformance or a massive cost 00:15:06.959 --> 00:15:08.810 align:start position:0% underperformance or a massive cost challenge<00:15:07.320> can<00:15:07.740> create<00:15:07.980> a<00:15:08.220> burning<00:15:08.519> platform 00:15:08.810 --> 00:15:08.820 align:start position:0% challenge can create a burning platform 00:15:08.820 --> 00:15:11.870 align:start position:0% challenge can create a burning platform for<00:15:09.120> change<00:15:09.360> but<00:15:09.660> if<00:15:09.839> the<00:15:10.199> businesses<00:15:11.220> kind<00:15:11.760> of 00:15:11.870 --> 00:15:11.880 align:start position:0% for change but if the businesses kind of 00:15:11.880 --> 00:15:13.730 align:start position:0% for change but if the businesses kind of operating<00:15:12.240> at<00:15:12.540> a<00:15:12.720> consistent<00:15:13.079> level<00:15:13.260> that<00:15:13.560> you 00:15:13.730 --> 00:15:13.740 align:start position:0% operating at a consistent level that you 00:15:13.740 --> 00:15:15.710 align:start position:0% operating at a consistent level that you can<00:15:13.860> often<00:15:14.160> feel<00:15:14.399> quite<00:15:14.639> uncomfortable<00:15:15.180> sort 00:15:15.710 --> 00:15:15.720 align:start position:0% can often feel quite uncomfortable sort 00:15:15.720 --> 00:15:18.470 align:start position:0% can often feel quite uncomfortable sort of<00:15:15.839> for<00:15:16.380> people<00:15:16.560> to<00:15:16.800> move<00:15:16.920> forward<00:15:17.220> and<00:15:17.519> drive 00:15:18.470 --> 00:15:18.480 align:start position:0% of for people to move forward and drive 00:15:18.480 --> 00:15:19.910 align:start position:0% of for people to move forward and drive transformation 00:15:19.910 --> 00:15:19.920 align:start position:0% transformation 00:15:19.920 --> 00:15:23.870 align:start position:0% transformation so<00:15:20.519> so<00:15:20.760> you<00:15:21.180> you<00:15:21.740> use<00:15:22.740> the<00:15:22.920> word<00:15:23.040> change<00:15:23.339> I 00:15:23.870 --> 00:15:23.880 align:start position:0% so so you you use the word change I 00:15:23.880 --> 00:15:25.189 align:start position:0% so so you you use the word change I think<00:15:24.060> two<00:15:24.180> or<00:15:24.360> three<00:15:24.480> times<00:15:24.660> in<00:15:24.899> that<00:15:25.079> little 00:15:25.189 --> 00:15:25.199 align:start position:0% think two or three times in that little 00:15:25.199 --> 00:15:28.310 align:start position:0% think two or three times in that little section<00:15:25.560> there<00:15:25.860> so<00:15:27.180> um<00:15:27.240> so<00:15:27.660> let's<00:15:27.720> let's<00:15:28.019> just 00:15:28.310 --> 00:15:28.320 align:start position:0% section there so um so let's let's just 00:15:28.320 --> 00:15:31.490 align:start position:0% section there so um so let's let's just address<00:15:28.740> that<00:15:29.100> the<00:15:29.399> question<00:15:29.880> that<00:15:30.779> who<00:15:31.139> asked 00:15:31.490 --> 00:15:31.500 align:start position:0% address that the question that who asked 00:15:31.500 --> 00:15:33.949 align:start position:0% address that the question that who asked it<00:15:31.620> uh<00:15:32.279> that<00:15:32.519> Henry<00:15:32.820> asked<00:15:33.180> about<00:15:33.720> the 00:15:33.949 --> 00:15:33.959 align:start position:0% it uh that Henry asked about the 00:15:33.959 --> 00:15:35.750 align:start position:0% it uh that Henry asked about the difference<00:15:34.139> between<00:15:34.440> between<00:15:35.160> business 00:15:35.750 --> 00:15:35.760 align:start position:0% difference between between business 00:15:35.760 --> 00:15:38.389 align:start position:0% difference between between business transformation<00:15:36.360> and<00:15:36.839> change<00:15:37.199> is<00:15:38.040> there<00:15:38.279> a 00:15:38.389 --> 00:15:38.399 align:start position:0% transformation and change is there a 00:15:38.399 --> 00:15:39.650 align:start position:0% transformation and change is there a difference<00:15:38.579> or<00:15:38.880> is<00:15:39.060> it<00:15:39.180> the<00:15:39.300> same<00:15:39.480> thing 00:15:39.650 --> 00:15:39.660 align:start position:0% difference or is it the same thing 00:15:39.660 --> 00:15:43.009 align:start position:0% difference or is it the same thing change<00:15:40.440> management<00:15:40.940> yeah<00:15:41.940> yeah<00:15:42.180> I<00:15:42.360> mean<00:15:42.540> lots 00:15:43.009 --> 00:15:43.019 align:start position:0% change management yeah yeah I mean lots 00:15:43.019 --> 00:15:44.329 align:start position:0% change management yeah yeah I mean lots of<00:15:43.079> people<00:15:43.199> would<00:15:43.500> argue<00:15:43.800> it's<00:15:43.980> the<00:15:44.220> same 00:15:44.329 --> 00:15:44.339 align:start position:0% of people would argue it's the same 00:15:44.339 --> 00:15:45.290 align:start position:0% of people would argue it's the same thing<00:15:44.459> and<00:15:44.639> lots<00:15:44.880> of<00:15:44.880> people<00:15:44.940> would<00:15:45.060> argue 00:15:45.290 --> 00:15:45.300 align:start position:0% thing and lots of people would argue 00:15:45.300 --> 00:15:46.850 align:start position:0% thing and lots of people would argue with<00:15:45.540> it's<00:15:45.959> very<00:15:46.139> different<00:15:46.320> how<00:15:46.620> I<00:15:46.740> would 00:15:46.850 --> 00:15:46.860 align:start position:0% with it's very different how I would 00:15:46.860 --> 00:15:48.949 align:start position:0% with it's very different how I would tend<00:15:47.160> to<00:15:47.160> see<00:15:47.639> it<00:15:47.820> is<00:15:48.000> change<00:15:48.240> change<00:15:48.540> can<00:15:48.839> be 00:15:48.949 --> 00:15:48.959 align:start position:0% tend to see it is change change can be 00:15:48.959 --> 00:15:50.930 align:start position:0% tend to see it is change change can be quite<00:15:49.139> minor<00:15:49.620> so<00:15:49.860> it<00:15:50.040> might<00:15:50.160> be<00:15:50.279> a<00:15:50.459> change<00:15:50.579> to<00:15:50.820> a 00:15:50.930 --> 00:15:50.940 align:start position:0% quite minor so it might be a change to a 00:15:50.940 --> 00:15:52.730 align:start position:0% quite minor so it might be a change to a process<00:15:51.240> or 00:15:52.730 --> 00:15:52.740 align:start position:0% process or 00:15:52.740 --> 00:15:54.530 align:start position:0% process or um<00:15:52.800> a<00:15:53.160> change<00:15:53.279> to<00:15:53.519> a<00:15:53.699> way<00:15:53.820> of<00:15:53.940> working<00:15:54.180> but 00:15:54.530 --> 00:15:54.540 align:start position:0% um a change to a way of working but 00:15:54.540 --> 00:15:55.850 align:start position:0% um a change to a way of working but business<00:15:54.720> transformation<00:15:55.199> is<00:15:55.500> typically 00:15:55.850 --> 00:15:55.860 align:start position:0% business transformation is typically 00:15:55.860 --> 00:15:58.850 align:start position:0% business transformation is typically where<00:15:56.160> it's<00:15:56.519> a<00:15:56.760> culture<00:15:57.720> change<00:15:57.959> or<00:15:58.380> a<00:15:58.560> you 00:15:58.850 --> 00:15:58.860 align:start position:0% where it's a culture change or a you 00:15:58.860 --> 00:16:02.389 align:start position:0% where it's a culture change or a you know<00:15:58.980> a<00:15:59.240> huge<00:16:00.240> kind<00:16:00.480> of<00:16:00.600> piece<00:16:01.079> of<00:16:01.399> strategic 00:16:02.389 --> 00:16:02.399 align:start position:0% know a huge kind of piece of strategic 00:16:02.399 --> 00:16:03.590 align:start position:0% know a huge kind of piece of strategic thinking<00:16:02.820> that's<00:16:03.060> going<00:16:03.240> to<00:16:03.360> take<00:16:03.480> the 00:16:03.590 --> 00:16:03.600 align:start position:0% thinking that's going to take the 00:16:03.600 --> 00:16:05.629 align:start position:0% thinking that's going to take the business<00:16:03.779> in<00:16:04.019> a<00:16:04.139> different<00:16:04.260> direction<00:16:04.560> or<00:16:05.279> you 00:16:05.629 --> 00:16:05.639 align:start position:0% business in a different direction or you 00:16:05.639 --> 00:16:08.150 align:start position:0% business in a different direction or you know<00:16:05.760> open<00:16:06.000> a<00:16:06.779> large<00:16:07.019> element<00:16:07.680> of<00:16:07.980> the 00:16:08.150 --> 00:16:08.160 align:start position:0% know open a large element of the 00:16:08.160 --> 00:16:10.009 align:start position:0% know open a large element of the organization<00:16:08.699> so 00:16:10.009 --> 00:16:10.019 align:start position:0% organization so 00:16:10.019 --> 00:16:11.990 align:start position:0% organization so um<00:16:10.139> I<00:16:10.860> see<00:16:10.980> it's<00:16:11.160> been<00:16:11.399> two<00:16:11.579> different<00:16:11.760> things 00:16:11.990 --> 00:16:12.000 align:start position:0% um I see it's been two different things 00:16:12.000 --> 00:16:14.030 align:start position:0% um I see it's been two different things but<00:16:12.240> based<00:16:12.600> on<00:16:12.660> scale<00:16:12.959> and<00:16:13.320> that<00:16:13.500> would<00:16:13.620> be<00:16:13.800> my 00:16:14.030 --> 00:16:14.040 align:start position:0% but based on scale and that would be my 00:16:14.040 --> 00:16:15.769 align:start position:0% but based on scale and that would be my you<00:16:14.399> know<00:16:14.519> my<00:16:14.699> view<00:16:14.880> of<00:16:15.120> the<00:16:15.240> world<00:16:15.360> it's<00:16:15.600> not 00:16:15.769 --> 00:16:15.779 align:start position:0% you know my view of the world it's not 00:16:15.779 --> 00:16:17.389 align:start position:0% you know my view of the world it's not necessarily<00:16:16.199> an<00:16:16.320> academically<00:16:16.740> with<00:16:16.980> it<00:16:17.160> but 00:16:17.389 --> 00:16:17.399 align:start position:0% necessarily an academically with it but 00:16:17.399 --> 00:16:18.110 align:start position:0% necessarily an academically with it but but 00:16:18.110 --> 00:16:18.120 align:start position:0% but 00:16:18.120 --> 00:16:19.790 align:start position:0% but um certainly<00:16:18.540> you<00:16:18.959> know<00:16:19.019> change<00:16:19.440> management 00:16:19.790 --> 00:16:19.800 align:start position:0% um certainly you know change management 00:16:19.800 --> 00:16:23.329 align:start position:0% um certainly you know change management is<00:16:20.339> typically<00:16:20.699> when<00:16:21.000> it's<00:16:21.320> iterative<00:16:22.320> and 00:16:23.329 --> 00:16:23.339 align:start position:0% is typically when it's iterative and 00:16:23.339 --> 00:16:23.889 align:start position:0% is typically when it's iterative and um 00:16:23.889 --> 00:16:23.899 align:start position:0% um 00:16:23.899 --> 00:16:27.290 align:start position:0% um less<00:16:24.899> less<00:16:25.560> broad<00:16:25.920> I<00:16:26.399> suppose<00:16:26.639> in<00:16:26.760> my<00:16:26.940> in<00:16:27.060> my 00:16:27.290 --> 00:16:27.300 align:start position:0% less less broad I suppose in my in my 00:16:27.300 --> 00:16:29.329 align:start position:0% less less broad I suppose in my in my experience<00:16:27.660> but<00:16:28.199> you<00:16:28.380> know<00:16:28.440> there<00:16:28.740> are<00:16:29.040> lots 00:16:29.329 --> 00:16:29.339 align:start position:0% experience but you know there are lots 00:16:29.339 --> 00:16:31.009 align:start position:0% experience but you know there are lots of people<00:16:29.519> who<00:16:29.760> would<00:16:29.880> argue<00:16:30.240> that<00:16:30.540> it's<00:16:30.839> more 00:16:31.009 --> 00:16:31.019 align:start position:0% of people who would argue that it's more 00:16:31.019 --> 00:16:32.629 align:start position:0% of people who would argue that it's more of<00:16:31.199> the<00:16:31.380> same<00:16:31.560> thing<00:16:31.800> because<00:16:32.100> ultimately 00:16:32.629 --> 00:16:32.639 align:start position:0% of the same thing because ultimately 00:16:32.639 --> 00:16:34.370 align:start position:0% of the same thing because ultimately you're<00:16:33.240> transforming<00:16:33.779> and<00:16:33.959> changing<00:16:34.199> an 00:16:34.370 --> 00:16:34.380 align:start position:0% you're transforming and changing an 00:16:34.380 --> 00:16:37.189 align:start position:0% you're transforming and changing an organization 00:16:37.189 --> 00:16:37.199 align:start position:0% 00:16:37.199 --> 00:16:40.069 align:start position:0% brilliant<00:16:37.860> so<00:16:38.579> so<00:16:38.579> so 00:16:40.069 --> 00:16:40.079 align:start position:0% brilliant so so so 00:16:40.079 --> 00:16:42.710 align:start position:0% brilliant so so so um<00:16:40.199> so<00:16:40.800> so<00:16:41.100> it's<00:16:41.579> it's<00:16:41.759> kind<00:16:42.060> of<00:16:42.120> a<00:16:42.240> Continuum 00:16:42.710 --> 00:16:42.720 align:start position:0% um so so it's it's kind of a Continuum 00:16:42.720 --> 00:16:44.930 align:start position:0% um so so it's it's kind of a Continuum at<00:16:42.899> one<00:16:43.079> end<00:16:43.199> you've<00:16:43.500> got<00:16:43.680> sort<00:16:44.040> of<00:16:44.160> more 00:16:44.930 --> 00:16:44.940 align:start position:0% at one end you've got sort of more 00:16:44.940 --> 00:16:46.670 align:start position:0% at one end you've got sort of more tactical<00:16:45.360> projects<00:16:45.839> you<00:16:45.959> know<00:16:46.079> upgrading<00:16:46.500> a 00:16:46.670 --> 00:16:46.680 align:start position:0% tactical projects you know upgrading a 00:16:46.680 --> 00:16:48.769 align:start position:0% tactical projects you know upgrading a CRM<00:16:47.040> system<00:16:47.220> or<00:16:47.519> something<00:16:47.639> like<00:16:47.880> that<00:16:48.060> at<00:16:48.660> the 00:16:48.769 --> 00:16:48.779 align:start position:0% CRM system or something like that at the 00:16:48.779 --> 00:16:49.790 align:start position:0% CRM system or something like that at the other<00:16:48.899> end<00:16:49.019> you've<00:16:49.259> got<00:16:49.380> something<00:16:49.560> that's 00:16:49.790 --> 00:16:49.800 align:start position:0% other end you've got something that's 00:16:49.800 --> 00:16:52.490 align:start position:0% other end you've got something that's actually<00:16:50.040> fundamentally<00:16:50.699> changing<00:16:51.660> so<00:16:52.320> this 00:16:52.490 --> 00:16:52.500 align:start position:0% actually fundamentally changing so this 00:16:52.500 --> 00:16:54.530 align:start position:0% actually fundamentally changing so this is<00:16:52.620> changing<00:16:53.040> bits<00:16:53.399> of<00:16:53.519> the<00:16:53.639> business<00:16:53.759> this<00:16:54.360> is 00:16:54.530 --> 00:16:54.540 align:start position:0% is changing bits of the business this is 00:16:54.540 --> 00:16:58.249 align:start position:0% is changing bits of the business this is changing<00:16:55.019> the<00:16:55.440> business<00:16:55.680> right<00:16:56.720> is<00:16:57.720> sort<00:16:58.199> of 00:16:58.249 --> 00:16:58.259 align:start position:0% changing the business right is sort of 00:16:58.259 --> 00:16:59.870 align:start position:0% changing the business right is sort of the<00:16:58.380> way<00:16:58.980> I<00:16:59.160> would<00:16:59.279> think<00:16:59.399> about<00:16:59.579> it<00:16:59.699> and 00:16:59.870 --> 00:16:59.880 align:start position:0% the way I would think about it and 00:16:59.880 --> 00:17:01.850 align:start position:0% the way I would think about it and there's<00:17:00.060> no<00:17:00.240> clear<00:17:00.480> line<00:17:00.720> that<00:17:00.959> says<00:17:01.320> one<00:17:01.680> is 00:17:01.850 --> 00:17:01.860 align:start position:0% there's no clear line that says one is 00:17:01.860 --> 00:17:03.949 align:start position:0% there's no clear line that says one is you<00:17:02.279> know<00:17:02.399> it's<00:17:02.459> like<00:17:02.699> it's<00:17:02.940> like<00:17:03.180> it's<00:17:03.720> like 00:17:03.949 --> 00:17:03.959 align:start position:0% you know it's like it's like it's like 00:17:03.959 --> 00:17:06.350 align:start position:0% you know it's like it's like it's like when<00:17:04.079> you<00:17:04.260> go<00:17:04.500> from<00:17:04.980> you<00:17:05.459> know<00:17:05.520> on<00:17:05.699> on<00:17:06.059> those 00:17:06.350 --> 00:17:06.360 align:start position:0% when you go from you know on on those 00:17:06.360 --> 00:17:07.970 align:start position:0% when you go from you know on on those wonderful<00:17:06.660> color<00:17:06.900> wheels<00:17:07.380> that<00:17:07.559> you<00:17:07.679> see<00:17:07.860> when 00:17:07.970 --> 00:17:07.980 align:start position:0% wonderful color wheels that you see when 00:17:07.980 --> 00:17:09.409 align:start position:0% wonderful color wheels that you see when you're<00:17:08.100> picking<00:17:08.459> the<00:17:08.579> color<00:17:08.699> and<00:17:08.939> PowerPoint 00:17:09.409 --> 00:17:09.419 align:start position:0% you're picking the color and PowerPoint 00:17:09.419 --> 00:17:12.650 align:start position:0% you're picking the color and PowerPoint you<00:17:10.380> know<00:17:10.439> and<00:17:11.100> you<00:17:11.280> you<00:17:11.459> know<00:17:11.880> there's<00:17:12.480> no 00:17:12.650 --> 00:17:12.660 align:start position:0% you know and you you know there's no 00:17:12.660 --> 00:17:15.710 align:start position:0% you know and you you know there's no point<00:17:12.839> where<00:17:13.079> it<00:17:13.199> goes<00:17:13.500> from<00:17:13.679> being<00:17:14.240> blue<00:17:15.240> to 00:17:15.710 --> 00:17:15.720 align:start position:0% point where it goes from being blue to 00:17:15.720 --> 00:17:17.809 align:start position:0% point where it goes from being blue to purple<00:17:15.959> right<00:17:16.740> you<00:17:17.220> know<00:17:17.400> that<00:17:17.520> over<00:17:17.640> here 00:17:17.809 --> 00:17:17.819 align:start position:0% purple right you know that over here 00:17:17.819 --> 00:17:19.130 align:start position:0% purple right you know that over here it's<00:17:18.000> blue<00:17:18.179> and<00:17:18.360> over<00:17:18.540> there<00:17:18.660> it's<00:17:18.839> purple 00:17:19.130 --> 00:17:19.140 align:start position:0% it's blue and over there it's purple 00:17:19.140 --> 00:17:20.689 align:start position:0% it's blue and over there it's purple right<00:17:19.679> and<00:17:19.919> somewhere<00:17:20.220> in<00:17:20.280> the<00:17:20.400> middle<00:17:20.459> you 00:17:20.689 --> 00:17:20.699 align:start position:0% right and somewhere in the middle you 00:17:20.699 --> 00:17:21.890 align:start position:0% right and somewhere in the middle you could<00:17:20.819> call<00:17:20.880> it<00:17:21.059> from<00:17:21.179> the<00:17:21.299> one<00:17:21.419> but<00:17:21.660> it 00:17:21.890 --> 00:17:21.900 align:start position:0% could call it from the one but it 00:17:21.900 --> 00:17:23.870 align:start position:0% could call it from the one but it doesn't<00:17:22.020> really<00:17:22.199> matter<00:17:22.439> right<00:17:22.919> it's<00:17:23.699> the 00:17:23.870 --> 00:17:23.880 align:start position:0% doesn't really matter right it's the 00:17:23.880 --> 00:17:26.510 align:start position:0% doesn't really matter right it's the same<00:17:24.059> same<00:17:24.360> sort<00:17:24.600> of<00:17:24.720> idea<00:17:25.500> yeah<00:17:26.100> absolutely 00:17:26.510 --> 00:17:26.520 align:start position:0% same same sort of idea yeah absolutely 00:17:26.520 --> 00:17:28.610 align:start position:0% same same sort of idea yeah absolutely absolutely<00:17:27.360> and<00:17:27.720> when<00:17:27.959> I<00:17:28.140> think<00:17:28.260> about<00:17:28.380> change 00:17:28.610 --> 00:17:28.620 align:start position:0% absolutely and when I think about change 00:17:28.620 --> 00:17:30.169 align:start position:0% absolutely and when I think about change management<00:17:28.919> from<00:17:29.340> my<00:17:29.520> perspective<00:17:29.820> it's<00:17:30.000> been 00:17:30.169 --> 00:17:30.179 align:start position:0% management from my perspective it's been 00:17:30.179 --> 00:17:32.570 align:start position:0% management from my perspective it's been in<00:17:30.360> the<00:17:30.480> people<00:17:30.919> scenarios<00:17:31.919> it's<00:17:32.160> often<00:17:32.460> about 00:17:32.570 --> 00:17:32.580 align:start position:0% in the people scenarios it's often about 00:17:32.580 --> 00:17:33.950 align:start position:0% in the people scenarios it's often about changing<00:17:33.240> the<00:17:33.419> structure<00:17:33.720> of<00:17:33.840> the 00:17:33.950 --> 00:17:33.960 align:start position:0% changing the structure of the 00:17:33.960 --> 00:17:35.930 align:start position:0% changing the structure of the organization<00:17:34.500> or<00:17:34.860> changing<00:17:35.340> a<00:17:35.520> way<00:17:35.820> of 00:17:35.930 --> 00:17:35.940 align:start position:0% organization or changing a way of 00:17:35.940 --> 00:17:38.150 align:start position:0% organization or changing a way of working<00:17:36.120> or<00:17:36.360> implementing<00:17:36.900> a<00:17:37.080> process<00:17:37.380> but<00:17:38.039> as 00:17:38.150 --> 00:17:38.160 align:start position:0% working or implementing a process but as 00:17:38.160 --> 00:17:39.950 align:start position:0% working or implementing a process but as you<00:17:38.280> say<00:17:38.460> changing<00:17:39.000> the<00:17:39.179> business<00:17:39.419> if<00:17:39.780> you 00:17:39.950 --> 00:17:39.960 align:start position:0% you say changing the business if you 00:17:39.960 --> 00:17:42.409 align:start position:0% you say changing the business if you think<00:17:40.140> of<00:17:40.799> the<00:17:41.340> one<00:17:41.520> that<00:17:41.640> pops<00:17:41.940> my<00:17:42.059> mind<00:17:42.240> at 00:17:42.409 --> 00:17:42.419 align:start position:0% think of the one that pops my mind at 00:17:42.419 --> 00:17:44.090 align:start position:0% think of the one that pops my mind at the<00:17:42.539> moment<00:17:42.660> is<00:17:42.900> Twitter<00:17:43.140> where<00:17:43.559> the<00:17:43.799> you<00:17:43.980> know 00:17:44.090 --> 00:17:44.100 align:start position:0% the moment is Twitter where the you know 00:17:44.100 --> 00:17:45.890 align:start position:0% the moment is Twitter where the you know Elon<00:17:44.460> Musk<00:17:44.760> has<00:17:44.880> gone<00:17:45.059> in<00:17:45.179> and<00:17:45.480> absolutely 00:17:45.890 --> 00:17:45.900 align:start position:0% Elon Musk has gone in and absolutely 00:17:45.900 --> 00:17:47.870 align:start position:0% Elon Musk has gone in and absolutely changed<00:17:46.380> the<00:17:46.440> way<00:17:46.799> of<00:17:46.919> operating<00:17:47.340> that<00:17:47.760> is 00:17:47.870 --> 00:17:47.880 align:start position:0% changed the way of operating that is 00:17:47.880 --> 00:17:50.450 align:start position:0% changed the way of operating that is changing<00:17:48.299> the<00:17:48.539> business<00:17:48.780> not<00:17:49.260> just<00:17:49.559> a<00:17:50.280> small 00:17:50.450 --> 00:17:50.460 align:start position:0% changing the business not just a small 00:17:50.460 --> 00:17:53.450 align:start position:0% changing the business not just a small change<00:17:50.760> in<00:17:51.000> an<00:17:51.419> organization<00:17:51.900> so<00:17:52.440> yeah<00:17:53.039> for<00:17:53.280> me 00:17:53.450 --> 00:17:53.460 align:start position:0% change in an organization so yeah for me 00:17:53.460 --> 00:17:54.710 align:start position:0% change in an organization so yeah for me at<00:17:53.820> the<00:17:53.940> same 00:17:54.710 --> 00:17:54.720 align:start position:0% at the same 00:17:54.720 --> 00:17:55.549 align:start position:0% at the same um 00:17:55.549 --> 00:17:55.559 align:start position:0% um 00:17:55.559 --> 00:17:57.409 align:start position:0% um you<00:17:56.039> know<00:17:56.100> you've<00:17:56.340> articulated<00:17:57.000> that<00:17:57.240> well 00:17:57.409 --> 00:17:57.419 align:start position:0% you know you've articulated that well 00:17:57.419 --> 00:17:59.690 align:start position:0% you know you've articulated that well but<00:17:57.660> it's<00:17:57.780> it's<00:17:57.960> around<00:17:58.200> scale<00:17:58.679> and<00:17:58.919> less 00:17:59.690 --> 00:17:59.700 align:start position:0% but it's it's around scale and less 00:17:59.700 --> 00:18:02.270 align:start position:0% but it's it's around scale and less iterative<00:18:00.179> and<00:18:00.480> more<00:18:00.720> transformational<00:18:01.280> and 00:18:02.270 --> 00:18:02.280 align:start position:0% iterative and more transformational and 00:18:02.280 --> 00:18:04.549 align:start position:0% iterative and more transformational and and<00:18:02.460> and<00:18:02.580> Ashoka<00:18:03.480> I<00:18:03.720> hear<00:18:03.840> your<00:18:04.020> comment<00:18:04.320> right 00:18:04.549 --> 00:18:04.559 align:start position:0% and and Ashoka I hear your comment right 00:18:04.559 --> 00:18:07.430 align:start position:0% and and Ashoka I hear your comment right I<00:18:04.860> I<00:18:04.980> take<00:18:05.580> that<00:18:05.880> but<00:18:06.660> if<00:18:06.780> you<00:18:06.900> look<00:18:07.080> at<00:18:07.200> that 00:18:07.430 --> 00:18:07.440 align:start position:0% I I take that but if you look at that 00:18:07.440 --> 00:18:09.770 align:start position:0% I I take that but if you look at that right<00:18:07.679> if<00:18:08.039> you're<00:18:08.340> in<00:18:08.520> the<00:18:08.700> call<00:18:08.820> center 00:18:09.770 --> 00:18:09.780 align:start position:0% right if you're in the call center 00:18:09.780 --> 00:18:12.830 align:start position:0% right if you're in the call center and<00:18:10.500> they<00:18:10.679> change<00:18:11.160> the<00:18:11.340> CRM<00:18:11.820> tool<00:18:12.240> that's<00:18:12.600> a 00:18:12.830 --> 00:18:12.840 align:start position:0% and they change the CRM tool that's a 00:18:12.840 --> 00:18:15.470 align:start position:0% and they change the CRM tool that's a transformation<00:18:13.340> yeah<00:18:14.340> but<00:18:14.880> if<00:18:15.000> you're<00:18:15.179> in<00:18:15.299> the 00:18:15.470 --> 00:18:15.480 align:start position:0% transformation yeah but if you're in the 00:18:15.480 --> 00:18:17.450 align:start position:0% transformation yeah but if you're in the c-suite<00:18:16.020> and<00:18:16.500> someone<00:18:16.620> in<00:18:16.860> the<00:18:16.980> call<00:18:17.100> centers 00:18:17.450 --> 00:18:17.460 align:start position:0% c-suite and someone in the call centers 00:18:17.460 --> 00:18:19.789 align:start position:0% c-suite and someone in the call centers change<00:18:17.700> the<00:18:17.880> trans<00:18:18.120> the<00:18:18.539> CRM<00:18:19.080> tool<00:18:19.380> that's 00:18:19.789 --> 00:18:19.799 align:start position:0% change the trans the CRM tool that's 00:18:19.799 --> 00:18:21.470 align:start position:0% change the trans the CRM tool that's just<00:18:20.039> a<00:18:20.100> little<00:18:20.220> change<00:18:20.460> projects<00:18:21.000> yeah<00:18:21.120> yeah 00:18:21.470 --> 00:18:21.480 align:start position:0% just a little change projects yeah yeah 00:18:21.480 --> 00:18:23.150 align:start position:0% just a little change projects yeah yeah right<00:18:21.900> so<00:18:22.200> so<00:18:22.380> some<00:18:22.620> of<00:18:22.740> this<00:18:22.860> is<00:18:22.980> about 00:18:23.150 --> 00:18:23.160 align:start position:0% right so so some of this is about 00:18:23.160 --> 00:18:25.310 align:start position:0% right so so some of this is about perspective<00:18:23.760> as<00:18:24.000> well 00:18:25.310 --> 00:18:25.320 align:start position:0% perspective as well 00:18:25.320 --> 00:18:27.289 align:start position:0% perspective as well um<00:18:25.440> so<00:18:25.799> you<00:18:26.100> know<00:18:26.160> to<00:18:26.580> the<00:18:26.760> people<00:18:26.880> in<00:18:27.059> the<00:18:27.179> call 00:18:27.289 --> 00:18:27.299 align:start position:0% um so you know to the people in the call 00:18:27.299 --> 00:18:29.450 align:start position:0% um so you know to the people in the call center<00:18:27.480> changing<00:18:27.960> CRM<00:18:28.380> tool<00:18:28.740> is<00:18:29.220> a 00:18:29.450 --> 00:18:29.460 align:start position:0% center changing CRM tool is a 00:18:29.460 --> 00:18:31.310 align:start position:0% center changing CRM tool is a foundational<00:18:29.760> change<00:18:30.179> to<00:18:30.660> how<00:18:30.900> they<00:18:31.080> work 00:18:31.310 --> 00:18:31.320 align:start position:0% foundational change to how they work 00:18:31.320 --> 00:18:33.950 align:start position:0% foundational change to how they work right<00:18:31.919> so<00:18:32.700> it's<00:18:33.000> it's<00:18:33.179> one<00:18:33.419> of<00:18:33.539> those<00:18:33.600> terms 00:18:33.950 --> 00:18:33.960 align:start position:0% right so it's it's one of those terms 00:18:33.960 --> 00:18:36.049 align:start position:0% right so it's it's one of those terms it's<00:18:34.140> a<00:18:34.260> little<00:18:34.380> bit<00:18:34.500> elastic<00:18:34.860> generally<00:18:35.820> I 00:18:36.049 --> 00:18:36.059 align:start position:0% it's a little bit elastic generally I 00:18:36.059 --> 00:18:38.870 align:start position:0% it's a little bit elastic generally I agree<00:18:36.240> with<00:18:36.419> what<00:18:36.600> you<00:18:36.780> said<00:18:36.980> but<00:18:37.980> but<00:18:38.340> whether 00:18:38.870 --> 00:18:38.880 align:start position:0% agree with what you said but but whether 00:18:38.880 --> 00:18:40.610 align:start position:0% agree with what you said but but whether something<00:18:39.120> is<00:18:39.299> transformational<00:18:39.840> on<00:18:40.440> this 00:18:40.610 --> 00:18:40.620 align:start position:0% something is transformational on this 00:18:40.620 --> 00:18:42.350 align:start position:0% something is transformational on this you<00:18:40.980> know<00:18:41.100> inside<00:18:41.340> the<00:18:41.520> box<00:18:41.700> or<00:18:41.880> outside<00:18:42.120> the 00:18:42.350 --> 00:18:42.360 align:start position:0% you know inside the box or outside the 00:18:42.360 --> 00:18:44.090 align:start position:0% you know inside the box or outside the box<00:18:42.480> depends<00:18:43.320> a<00:18:43.440> little<00:18:43.500> bit<00:18:43.679> on<00:18:43.860> where<00:18:43.980> you 00:18:44.090 --> 00:18:44.100 align:start position:0% box depends a little bit on where you 00:18:44.100 --> 00:18:45.350 align:start position:0% box depends a little bit on where you are<00:18:44.220> in<00:18:44.340> the<00:18:44.520> organization<00:18:44.880> and<00:18:45.059> what<00:18:45.240> your 00:18:45.350 --> 00:18:45.360 align:start position:0% are in the organization and what your 00:18:45.360 --> 00:18:47.870 align:start position:0% are in the organization and what your perspective<00:18:45.780> is<00:18:46.020> yeah<00:18:46.980> and<00:18:47.280> I<00:18:47.580> would<00:18:47.700> agree 00:18:47.870 --> 00:18:47.880 align:start position:0% perspective is yeah and I would agree 00:18:47.880 --> 00:18:49.909 align:start position:0% perspective is yeah and I would agree and<00:18:48.059> obviously<00:18:48.299> you<00:18:48.419> know<00:18:48.620> advising<00:18:49.620> from<00:18:49.799> a 00:18:49.909 --> 00:18:49.919 align:start position:0% and obviously you know advising from a 00:18:49.919 --> 00:18:50.930 align:start position:0% and obviously you know advising from a kind<00:18:50.039> of<00:18:50.220> business<00:18:50.280> on<00:18:50.640> the<00:18:50.760> business 00:18:50.930 --> 00:18:50.940 align:start position:0% kind of business on the business 00:18:50.940 --> 00:18:53.090 align:start position:0% kind of business on the business perspective<00:18:51.419> rather<00:18:51.840> than<00:18:51.960> in<00:18:52.200> but<00:18:52.500> I<00:18:52.740> take 00:18:53.090 --> 00:18:53.100 align:start position:0% perspective rather than in but I take 00:18:53.100 --> 00:18:54.590 align:start position:0% perspective rather than in but I take that<00:18:53.220> point<00:18:53.460> which<00:18:53.700> is<00:18:53.820> why<00:18:54.240> it's<00:18:54.419> really 00:18:54.590 --> 00:18:54.600 align:start position:0% that point which is why it's really 00:18:54.600 --> 00:18:56.810 align:start position:0% that point which is why it's really important<00:18:55.080> for<00:18:55.320> the<00:18:55.500> next<00:18:55.860> piece<00:18:56.280> which<00:18:56.460> I've 00:18:56.810 --> 00:18:56.820 align:start position:0% important for the next piece which I've 00:18:56.820 --> 00:18:58.610 align:start position:0% important for the next piece which I've talked<00:18:57.059> about<00:18:57.120> on<00:18:57.480> the<00:18:57.720> that<00:18:58.200> kind<00:18:58.380> of<00:18:58.500> four 00:18:58.610 --> 00:18:58.620 align:start position:0% talked about on the that kind of four 00:18:58.620 --> 00:19:00.049 align:start position:0% talked about on the that kind of four stage<00:18:58.919> processes<00:18:59.340> around<00:18:59.520> that<00:18:59.760> engagement 00:19:00.049 --> 00:19:00.059 align:start position:0% stage processes around that engagement 00:19:00.059 --> 00:19:01.490 align:start position:0% stage processes around that engagement so 00:19:01.490 --> 00:19:01.500 align:start position:0% so 00:19:01.500 --> 00:19:03.230 align:start position:0% so for<00:19:01.919> that<00:19:02.220> reason<00:19:02.400> that<00:19:02.640> you<00:19:02.760> just<00:19:02.880> described 00:19:03.230 --> 00:19:03.240 align:start position:0% for that reason that you just described 00:19:03.240 --> 00:19:05.090 align:start position:0% for that reason that you just described to<00:19:03.419> it<00:19:03.600> it's<00:19:03.780> really<00:19:04.020> important<00:19:04.500> to<00:19:04.860> engage 00:19:05.090 --> 00:19:05.100 align:start position:0% to it it's really important to engage 00:19:05.100 --> 00:19:07.070 align:start position:0% to it it's really important to engage people<00:19:05.340> in<00:19:05.640> any<00:19:05.820> business<00:19:06.000> change<00:19:06.419> whether 00:19:07.070 --> 00:19:07.080 align:start position:0% people in any business change whether 00:19:07.080 --> 00:19:10.070 align:start position:0% people in any business change whether that<00:19:07.320> be<00:19:07.500> small<00:19:08.280> iterative 00:19:10.070 --> 00:19:10.080 align:start position:0% that be small iterative 00:19:10.080 --> 00:19:12.350 align:start position:0% that be small iterative um<00:19:10.200> you<00:19:10.380> know<00:19:10.500> system<00:19:10.740> Improvement<00:19:11.520> or<00:19:11.880> it's<00:19:12.059> a 00:19:12.350 --> 00:19:12.360 align:start position:0% um you know system Improvement or it's a 00:19:12.360 --> 00:19:13.669 align:start position:0% um you know system Improvement or it's a large-scale<00:19:12.960> business<00:19:13.200> transformation 00:19:13.669 --> 00:19:13.679 align:start position:0% large-scale business transformation 00:19:13.679 --> 00:19:15.950 align:start position:0% large-scale business transformation because<00:19:14.580> ultimately<00:19:15.299> getting<00:19:15.660> people 00:19:15.950 --> 00:19:15.960 align:start position:0% because ultimately getting people 00:19:15.960 --> 00:19:18.409 align:start position:0% because ultimately getting people involved<00:19:16.500> in<00:19:16.620> that<00:19:16.860> change<00:19:17.100> will<00:19:17.520> will<00:19:18.179> make 00:19:18.409 --> 00:19:18.419 align:start position:0% involved in that change will will make 00:19:18.419 --> 00:19:19.549 align:start position:0% involved in that change will will make sure<00:19:18.600> that<00:19:18.840> they<00:19:18.960> understand<00:19:19.140> what's 00:19:19.549 --> 00:19:19.559 align:start position:0% sure that they understand what's 00:19:19.559 --> 00:19:21.049 align:start position:0% sure that they understand what's happening<00:19:19.919> they're<00:19:20.280> brought<00:19:20.520> into<00:19:20.760> what's 00:19:21.049 --> 00:19:21.059 align:start position:0% happening they're brought into what's 00:19:21.059 --> 00:19:23.810 align:start position:0% happening they're brought into what's happening<00:19:21.419> and<00:19:21.840> they<00:19:22.140> can<00:19:22.320> in<00:19:23.100> the<00:19:23.280> end<00:19:23.400> become 00:19:23.810 --> 00:19:23.820 align:start position:0% happening and they can in the end become 00:19:23.820 --> 00:19:26.029 align:start position:0% happening and they can in the end become ambassadors<00:19:24.539> or<00:19:24.780> accelerators<00:19:25.500> for<00:19:25.740> a<00:19:25.919> change 00:19:26.029 --> 00:19:26.039 align:start position:0% ambassadors or accelerators for a change 00:19:26.039 --> 00:19:28.190 align:start position:0% ambassadors or accelerators for a change and<00:19:26.640> the<00:19:26.820> call<00:19:26.940> center<00:19:27.299> is<00:19:27.600> a<00:19:27.720> you<00:19:27.900> know<00:19:27.960> is<00:19:28.080> a 00:19:28.190 --> 00:19:28.200 align:start position:0% and the call center is a you know is a 00:19:28.200 --> 00:19:30.590 align:start position:0% and the call center is a you know is a great<00:19:28.320> example<00:19:28.679> because<00:19:28.919> if<00:19:29.280> you<00:19:29.940> when<00:19:30.480> you 00:19:30.590 --> 00:19:30.600 align:start position:0% great example because if you when you 00:19:30.600 --> 00:19:31.970 align:start position:0% great example because if you when you when<00:19:30.840> you<00:19:31.080> know<00:19:31.260> as<00:19:31.320> a<00:19:31.440> business<00:19:31.559> if<00:19:31.799> you 00:19:31.970 --> 00:19:31.980 align:start position:0% when you know as a business if you 00:19:31.980 --> 00:19:34.190 align:start position:0% when you know as a business if you decide<00:19:32.220> to<00:19:32.580> change<00:19:32.820> some<00:19:33.360> way<00:19:33.660> of<00:19:33.780> working<00:19:33.960> in 00:19:34.190 --> 00:19:34.200 align:start position:0% decide to change some way of working in 00:19:34.200 --> 00:19:36.169 align:start position:0% decide to change some way of working in the<00:19:34.260> poll<00:19:34.440> Center<00:19:34.679> by<00:19:35.100> getting<00:19:35.400> the<00:19:35.760> teams 00:19:36.169 --> 00:19:36.179 align:start position:0% the poll Center by getting the teams 00:19:36.179 --> 00:19:38.330 align:start position:0% the poll Center by getting the teams involved<00:19:37.020> before<00:19:37.559> the<00:19:37.860> change<00:19:37.980> has<00:19:38.160> been 00:19:38.330 --> 00:19:38.340 align:start position:0% involved before the change has been 00:19:38.340 --> 00:19:41.210 align:start position:0% involved before the change has been fully<00:19:38.760> planned<00:19:39.120> to<00:19:39.660> understand<00:19:39.840> what<00:19:40.799> works 00:19:41.210 --> 00:19:41.220 align:start position:0% fully planned to understand what works 00:19:41.220 --> 00:19:43.070 align:start position:0% fully planned to understand what works for<00:19:41.520> them<00:19:41.760> what<00:19:41.940> doesn't<00:19:42.179> what<00:19:42.660> leads<00:19:42.960> to 00:19:43.070 --> 00:19:43.080 align:start position:0% for them what doesn't what leads to 00:19:43.080 --> 00:19:45.470 align:start position:0% for them what doesn't what leads to change<00:19:43.440> how<00:19:44.160> they<00:19:44.400> see<00:19:44.580> improvements<00:19:45.299> being 00:19:45.470 --> 00:19:45.480 align:start position:0% change how they see improvements being 00:19:45.480 --> 00:19:47.990 align:start position:0% change how they see improvements being made<00:19:45.780> then<00:19:46.440> that<00:19:46.620> will<00:19:46.799> ultimately<00:19:47.160> mean<00:19:47.700> that 00:19:47.990 --> 00:19:48.000 align:start position:0% made then that will ultimately mean that 00:19:48.000 --> 00:19:49.669 align:start position:0% made then that will ultimately mean that they<00:19:48.179> don't<00:19:48.299> feel<00:19:48.600> like<00:19:48.900> it's<00:19:49.200> too 00:19:49.669 --> 00:19:49.679 align:start position:0% they don't feel like it's too 00:19:49.679 --> 00:19:51.529 align:start position:0% they don't feel like it's too transformational<00:19:50.220> it's<00:19:50.640> a<00:19:50.940> it's<00:19:51.299> a 00:19:51.529 --> 00:19:51.539 align:start position:0% transformational it's a it's a 00:19:51.539 --> 00:19:53.510 align:start position:0% transformational it's a it's a collective<00:19:51.900> and<00:19:52.080> collaborative<00:19:52.500> process<00:19:52.980> but 00:19:53.510 --> 00:19:53.520 align:start position:0% collective and collaborative process but 00:19:53.520 --> 00:19:55.310 align:start position:0% collective and collaborative process but it'll<00:19:53.820> also<00:19:54.059> help<00:19:54.299> make<00:19:54.600> sure<00:19:54.780> that<00:19:55.020> it's<00:19:55.140> done 00:19:55.310 --> 00:19:55.320 align:start position:0% it'll also help make sure that it's done 00:19:55.320 --> 00:19:57.529 align:start position:0% it'll also help make sure that it's done in<00:19:55.500> the<00:19:55.620> right<00:19:55.740> way<00:19:55.919> because<00:19:56.280> I<00:19:57.059> often<00:19:57.360> find 00:19:57.529 --> 00:19:57.539 align:start position:0% in the right way because I often find 00:19:57.539 --> 00:19:59.390 align:start position:0% in the right way because I often find that<00:19:57.780> the<00:19:57.960> people<00:19:58.080> who<00:19:58.440> were<00:19:58.620> in<00:19:59.220> the<00:19:59.280> call 00:19:59.390 --> 00:19:59.400 align:start position:0% that the people who were in the call 00:19:59.400 --> 00:20:01.250 align:start position:0% that the people who were in the call center<00:19:59.760> on<00:20:00.059> the<00:20:00.240> ground<00:20:00.299> in<00:20:00.600> the<00:20:00.720> business<00:20:00.840> are 00:20:01.250 --> 00:20:01.260 align:start position:0% center on the ground in the business are 00:20:01.260 --> 00:20:03.409 align:start position:0% center on the ground in the business are those<00:20:01.500> people<00:20:01.860> that<00:20:02.340> know<00:20:02.760> more<00:20:03.000> about<00:20:03.179> what 00:20:03.409 --> 00:20:03.419 align:start position:0% those people that know more about what 00:20:03.419 --> 00:20:04.970 align:start position:0% those people that know more about what needs<00:20:03.720> to<00:20:03.720> happen<00:20:03.900> and<00:20:04.260> sometimes<00:20:04.799> the 00:20:04.970 --> 00:20:04.980 align:start position:0% needs to happen and sometimes the 00:20:04.980 --> 00:20:07.010 align:start position:0% needs to happen and sometimes the leaders<00:20:05.280> do<00:20:05.460> because<00:20:05.640> they<00:20:05.940> have<00:20:06.179> the<00:20:06.539> you 00:20:07.010 --> 00:20:07.020 align:start position:0% leaders do because they have the you 00:20:07.020 --> 00:20:08.750 align:start position:0% leaders do because they have the you know<00:20:07.140> the<00:20:07.320> experience<00:20:07.740> of<00:20:08.039> what's<00:20:08.460> actually 00:20:08.750 --> 00:20:08.760 align:start position:0% know the experience of what's actually 00:20:08.760 --> 00:20:11.870 align:start position:0% know the experience of what's actually going<00:20:09.059> on<00:20:09.240> so<00:20:09.780> that<00:20:10.500> engagement<00:20:10.860> piece<00:20:11.340> is<00:20:11.580> is 00:20:11.870 --> 00:20:11.880 align:start position:0% going on so that engagement piece is is 00:20:11.880 --> 00:20:13.669 align:start position:0% going on so that engagement piece is is massively<00:20:12.419> important<00:20:12.840> for<00:20:13.080> me<00:20:13.140> whether<00:20:13.500> that 00:20:13.669 --> 00:20:13.679 align:start position:0% massively important for me whether that 00:20:13.679 --> 00:20:15.830 align:start position:0% massively important for me whether that be<00:20:13.860> in<00:20:14.160> a<00:20:14.400> sort<00:20:14.700> of<00:20:14.820> in<00:20:15.000> the<00:20:15.179> business<00:20:15.360> change 00:20:15.830 --> 00:20:15.840 align:start position:0% be in a sort of in the business change 00:20:15.840 --> 00:20:17.690 align:start position:0% be in a sort of in the business change or<00:20:16.260> a<00:20:16.440> large-scale<00:20:17.100> business<00:20:17.280> transformation 00:20:17.690 --> 00:20:17.700 align:start position:0% or a large-scale business transformation 00:20:17.700 --> 00:20:19.750 align:start position:0% or a large-scale business transformation piece 00:20:19.750 --> 00:20:19.760 align:start position:0% piece 00:20:19.760 --> 00:20:22.310 align:start position:0% piece so<00:20:20.760> so<00:20:20.880> that's<00:20:21.240> a<00:20:21.419> really<00:20:21.539> interesting<00:20:21.840> one<00:20:22.080> so 00:20:22.310 --> 00:20:22.320 align:start position:0% so so that's a really interesting one so 00:20:22.320 --> 00:20:24.830 align:start position:0% so so that's a really interesting one so so<00:20:22.620> again<00:20:22.919> the<00:20:23.580> the 00:20:24.830 --> 00:20:24.840 align:start position:0% so again the the 00:20:24.840 --> 00:20:25.750 align:start position:0% so again the the um 00:20:25.750 --> 00:20:25.760 align:start position:0% um 00:20:25.760 --> 00:20:27.950 align:start position:0% um sort<00:20:26.760> of<00:20:26.820> melding<00:20:27.240> these<00:20:27.419> two<00:20:27.539> issues 00:20:27.950 --> 00:20:27.960 align:start position:0% sort of melding these two issues 00:20:27.960 --> 00:20:30.529 align:start position:0% sort of melding these two issues together<00:20:28.200> right<00:20:28.799> the<00:20:29.160> those<00:20:29.580> change<00:20:30.240> versus 00:20:30.529 --> 00:20:30.539 align:start position:0% together right the those change versus 00:20:30.539 --> 00:20:32.990 align:start position:0% together right the those change versus transformation<00:20:31.340> and<00:20:32.340> then<00:20:32.520> and<00:20:32.820> then 00:20:32.990 --> 00:20:33.000 align:start position:0% transformation and then and then 00:20:33.000 --> 00:20:35.450 align:start position:0% transformation and then and then engagement<00:20:33.360> of<00:20:33.840> people<00:20:34.080> down<00:20:34.440> in<00:20:34.799> ground 00:20:35.450 --> 00:20:35.460 align:start position:0% engagement of people down in ground 00:20:35.460 --> 00:20:38.270 align:start position:0% engagement of people down in ground level<00:20:35.760> so<00:20:36.600> I<00:20:36.720> we<00:20:37.140> did<00:20:37.380> one<00:20:37.559> of<00:20:37.620> these<00:20:37.740> webinars 00:20:38.270 --> 00:20:38.280 align:start position:0% level so I we did one of these webinars 00:20:38.280 --> 00:20:40.310 align:start position:0% level so I we did one of these webinars or<00:20:38.640> two<00:20:38.880> or<00:20:39.000> three<00:20:39.179> years<00:20:39.299> ago<00:20:39.600> and<00:20:40.020> I'm<00:20:40.200> trying 00:20:40.310 --> 00:20:40.320 align:start position:0% or two or three years ago and I'm trying 00:20:40.320 --> 00:20:41.930 align:start position:0% or two or three years ago and I'm trying to<00:20:40.440> remember<00:20:40.559> the<00:20:40.740> name<00:20:40.919> of<00:20:41.039> the<00:20:41.100> guy<00:20:41.280> and<00:20:41.700> it's 00:20:41.930 --> 00:20:41.940 align:start position:0% to remember the name of the guy and it's 00:20:41.940 --> 00:20:44.090 align:start position:0% to remember the name of the guy and it's escaping<00:20:42.720> me<00:20:42.840> right<00:20:43.080> now<00:20:43.200> but<00:20:43.620> anyway<00:20:43.740> he<00:20:43.980> was 00:20:44.090 --> 00:20:44.100 align:start position:0% escaping me right now but anyway he was 00:20:44.100 --> 00:20:46.730 align:start position:0% escaping me right now but anyway he was telling<00:20:44.400> me<00:20:44.400> about<00:20:44.580> a<00:20:44.940> program<00:20:45.539> he<00:20:45.900> ran<00:20:46.380> or<00:20:46.559> an 00:20:46.730 --> 00:20:46.740 align:start position:0% telling me about a program he ran or an 00:20:46.740 --> 00:20:49.370 align:start position:0% telling me about a program he ran or an initiative<00:20:47.160> they<00:20:47.400> ran<00:20:48.000> at<00:20:48.240> a<00:20:48.419> utility<00:20:48.780> U.S 00:20:49.370 --> 00:20:49.380 align:start position:0% initiative they ran at a utility U.S 00:20:49.380 --> 00:20:51.049 align:start position:0% initiative they ran at a utility U.S utility<00:20:49.679> a<00:20:49.980> big<00:20:50.160> utility 00:20:51.049 --> 00:20:51.059 align:start position:0% utility a big utility 00:20:51.059 --> 00:20:52.549 align:start position:0% utility a big utility and 00:20:52.549 --> 00:20:52.559 align:start position:0% and 00:20:52.559 --> 00:20:55.430 align:start position:0% and um<00:20:52.679> and<00:20:53.400> basically<00:20:54.000> what<00:20:54.179> they<00:20:54.419> did<00:20:54.600> was<00:20:54.960> they 00:20:55.430 --> 00:20:55.440 align:start position:0% um and basically what they did was they 00:20:55.440 --> 00:20:58.430 align:start position:0% um and basically what they did was they they<00:20:55.919> just<00:20:56.460> went<00:20:56.820> to<00:20:57.000> the<00:20:57.179> organization 00:20:58.430 --> 00:20:58.440 align:start position:0% they just went to the organization 00:20:58.440 --> 00:21:01.130 align:start position:0% they just went to the organization and<00:20:59.039> said<00:20:59.340> tell<00:21:00.000> us<00:21:00.179> all<00:21:00.360> the<00:21:00.480> dumb<00:21:00.660> things<00:21:00.900> we 00:21:01.130 --> 00:21:01.140 align:start position:0% and said tell us all the dumb things we 00:21:01.140 --> 00:21:03.650 align:start position:0% and said tell us all the dumb things we do<00:21:01.320> and<00:21:02.220> give<00:21:02.400> tell<00:21:02.760> us<00:21:02.880> what<00:21:03.059> we<00:21:03.179> should<00:21:03.299> do<00:21:03.480> to 00:21:03.650 --> 00:21:03.660 align:start position:0% do and give tell us what we should do to 00:21:03.660 --> 00:21:05.090 align:start position:0% do and give tell us what we should do to stop<00:21:03.900> it 00:21:05.090 --> 00:21:05.100 align:start position:0% stop it 00:21:05.100 --> 00:21:07.970 align:start position:0% stop it and<00:21:05.820> through<00:21:06.299> that<00:21:06.539> they<00:21:07.140> achieved<00:21:07.620> if<00:21:07.799> I 00:21:07.970 --> 00:21:07.980 align:start position:0% and through that they achieved if I 00:21:07.980 --> 00:21:09.650 align:start position:0% and through that they achieved if I remember<00:21:08.100> the<00:21:08.340> numbers<00:21:08.460> correctly<00:21:09.059> 300 00:21:09.650 --> 00:21:09.660 align:start position:0% remember the numbers correctly 300 00:21:09.660 --> 00:21:12.049 align:start position:0% remember the numbers correctly 300 million<00:21:10.020> in<00:21:10.200> capital<00:21:10.520> uh<00:21:11.520> expenditure 00:21:12.049 --> 00:21:12.059 align:start position:0% million in capital uh expenditure 00:21:12.059 --> 00:21:15.110 align:start position:0% million in capital uh expenditure reduction<00:21:12.419> in<00:21:12.600> 200<00:21:12.900> million<00:21:13.320> in<00:21:14.100> cap<00:21:14.340> in<00:21:15.120> um 00:21:15.110 --> 00:21:15.120 align:start position:0% reduction in 200 million in cap in um 00:21:15.120 --> 00:21:16.490 align:start position:0% reduction in 200 million in cap in um operating 00:21:16.490 --> 00:21:16.500 align:start position:0% operating 00:21:16.500 --> 00:21:18.470 align:start position:0% operating um<00:21:16.620> expense<00:21:17.400> reduction 00:21:18.470 --> 00:21:18.480 align:start position:0% um expense reduction 00:21:18.480 --> 00:21:19.669 align:start position:0% um expense reduction now 00:21:19.669 --> 00:21:19.679 align:start position:0% now 00:21:19.679 --> 00:21:22.370 align:start position:0% now even<00:21:20.160> for<00:21:20.460> a<00:21:20.580> utility<00:21:20.820> company<00:21:21.240> that<00:21:22.200> is 00:21:22.370 --> 00:21:22.380 align:start position:0% even for a utility company that is 00:21:22.380 --> 00:21:23.930 align:start position:0% even for a utility company that is transformational<00:21:22.860> that<00:21:23.220> amount<00:21:23.520> of<00:21:23.700> change 00:21:23.930 --> 00:21:23.940 align:start position:0% transformational that amount of change 00:21:23.940 --> 00:21:25.549 align:start position:0% transformational that amount of change is<00:21:24.120> transformational 00:21:25.549 --> 00:21:25.559 align:start position:0% is transformational 00:21:25.559 --> 00:21:27.590 align:start position:0% is transformational but<00:21:26.039> it<00:21:26.160> was<00:21:26.280> great<00:21:26.520> that<00:21:26.940> particular<00:21:27.240> one<00:21:27.419> was 00:21:27.590 --> 00:21:27.600 align:start position:0% but it was great that particular one was 00:21:27.600 --> 00:21:30.250 align:start position:0% but it was great that particular one was Grassroots<00:21:28.260> lead<00:21:28.559> right<00:21:28.980> so<00:21:29.220> the<00:21:29.460> vision<00:21:29.640> was 00:21:30.250 --> 00:21:30.260 align:start position:0% Grassroots lead right so the vision was 00:21:30.260 --> 00:21:33.350 align:start position:0% Grassroots lead right so the vision was let's<00:21:31.260> stop<00:21:31.500> doing<00:21:31.679> the<00:21:31.980> stupid<00:21:32.159> stuff<00:21:32.520> right 00:21:33.350 --> 00:21:33.360 align:start position:0% let's stop doing the stupid stuff right 00:21:33.360 --> 00:21:35.810 align:start position:0% let's stop doing the stupid stuff right it<00:21:34.260> was<00:21:34.440> that<00:21:34.679> simple<00:21:34.919> that<00:21:35.400> was<00:21:35.520> the<00:21:35.640> vision 00:21:35.810 --> 00:21:35.820 align:start position:0% it was that simple that was the vision 00:21:35.820 --> 00:21:38.149 align:start position:0% it was that simple that was the vision and<00:21:36.720> then<00:21:36.780> they<00:21:37.020> they<00:21:37.200> put<00:21:37.440> in<00:21:37.620> place<00:21:37.740> a<00:21:38.039> whole 00:21:38.149 --> 00:21:38.159 align:start position:0% and then they they put in place a whole 00:21:38.159 --> 00:21:39.649 align:start position:0% and then they they put in place a whole bunch<00:21:38.400> of 00:21:39.649 --> 00:21:39.659 align:start position:0% bunch of 00:21:39.659 --> 00:21:41.870 align:start position:0% bunch of um<00:21:39.780> uh<00:21:40.320> yeah<00:21:40.440> and<00:21:40.740> so<00:21:41.100> they<00:21:41.280> empowered<00:21:41.760> all 00:21:41.870 --> 00:21:41.880 align:start position:0% um uh yeah and so they empowered all 00:21:41.880 --> 00:21:44.169 align:start position:0% um uh yeah and so they empowered all kinds<00:21:42.120> of<00:21:42.179> people<00:21:42.299> just<00:21:42.780> to<00:21:42.960> fix<00:21:43.140> stuff<00:21:43.440> right 00:21:44.169 --> 00:21:44.179 align:start position:0% kinds of people just to fix stuff right 00:21:44.179 --> 00:21:46.610 align:start position:0% kinds of people just to fix stuff right and<00:21:45.179> they<00:21:45.419> empowered<00:21:45.840> the<00:21:45.900> organization<00:21:46.320> to 00:21:46.610 --> 00:21:46.620 align:start position:0% and they empowered the organization to 00:21:46.620 --> 00:21:48.649 align:start position:0% and they empowered the organization to identify<00:21:47.039> where<00:21:47.340> the<00:21:47.520> area<00:21:47.640> what<00:21:48.000> areas<00:21:48.480> of 00:21:48.649 --> 00:21:48.659 align:start position:0% identify where the area what areas of 00:21:48.659 --> 00:21:50.210 align:start position:0% identify where the area what areas of problem<00:21:48.720> were<00:21:49.020> and<00:21:49.559> what's<00:21:49.980> really 00:21:50.210 --> 00:21:50.220 align:start position:0% problem were and what's really 00:21:50.220 --> 00:21:52.430 align:start position:0% problem were and what's really interesting<00:21:50.520> in<00:21:50.700> this<00:21:51.059> debate<00:21:51.360> is<00:21:51.539> Right<00:21:51.780> each 00:21:52.430 --> 00:21:52.440 align:start position:0% interesting in this debate is Right each 00:21:52.440 --> 00:21:54.409 align:start position:0% interesting in this debate is Right each one<00:21:52.620> of<00:21:52.740> those<00:21:52.799> little<00:21:52.980> projects<00:21:53.580> was<00:21:54.240> a 00:21:54.409 --> 00:21:54.419 align:start position:0% one of those little projects was a 00:21:54.419 --> 00:21:56.149 align:start position:0% one of those little projects was a little<00:21:54.539> change<00:21:54.720> project 00:21:56.149 --> 00:21:56.159 align:start position:0% little change project 00:21:56.159 --> 00:21:58.669 align:start position:0% little change project but<00:21:56.640> the<00:21:56.820> result<00:21:57.000> was<00:21:57.840> a<00:21:58.080> transformation<00:21:58.380> in 00:21:58.669 --> 00:21:58.679 align:start position:0% but the result was a transformation in 00:21:58.679 --> 00:22:02.210 align:start position:0% but the result was a transformation in the<00:21:58.860> business<00:21:58.980> right<00:22:00.140> and<00:22:01.140> uh<00:22:01.620> so<00:22:01.799> so<00:22:01.980> it's 00:22:02.210 --> 00:22:02.220 align:start position:0% the business right and uh so so it's 00:22:02.220 --> 00:22:03.649 align:start position:0% the business right and uh so so it's really<00:22:02.400> interesting<00:22:02.700> it<00:22:02.940> sort<00:22:03.299> of<00:22:03.360> combined 00:22:03.649 --> 00:22:03.659 align:start position:0% really interesting it sort of combined 00:22:03.659 --> 00:22:05.990 align:start position:0% really interesting it sort of combined that<00:22:03.900> little<00:22:04.020> story<00:22:04.260> combines<00:22:04.860> all<00:22:05.760> of<00:22:05.820> those 00:22:05.990 --> 00:22:06.000 align:start position:0% that little story combines all of those 00:22:06.000 --> 00:22:07.190 align:start position:0% that little story combines all of those things<00:22:06.179> that<00:22:06.419> you<00:22:06.480> were<00:22:06.600> talking<00:22:06.780> about<00:22:06.960> you 00:22:07.190 --> 00:22:07.200 align:start position:0% things that you were talking about you 00:22:07.200 --> 00:22:09.169 align:start position:0% things that you were talking about you know<00:22:07.320> a<00:22:07.440> really<00:22:07.679> simple<00:22:07.860> Vision<00:22:08.159> they<00:22:08.820> engage 00:22:09.169 --> 00:22:09.179 align:start position:0% know a really simple Vision they engage 00:22:09.179 --> 00:22:11.510 align:start position:0% know a really simple Vision they engage the<00:22:09.419> people<00:22:09.659> they<00:22:10.380> executed<00:22:10.919> well<00:22:11.100> which<00:22:11.340> I 00:22:11.510 --> 00:22:11.520 align:start position:0% the people they executed well which I 00:22:11.520 --> 00:22:12.950 align:start position:0% the people they executed well which I suspect<00:22:11.760> you'll<00:22:12.059> talk<00:22:12.299> about<00:22:12.419> in<00:22:12.659> a<00:22:12.840> minute 00:22:12.950 --> 00:22:12.960 align:start position:0% suspect you'll talk about in a minute 00:22:12.960 --> 00:22:17.210 align:start position:0% suspect you'll talk about in a minute but<00:22:13.559> they<00:22:14.039> executed<00:22:14.460> well<00:22:14.780> and<00:22:15.780> and<00:22:16.559> in<00:22:16.980> a<00:22:17.100> way 00:22:17.210 --> 00:22:17.220 align:start position:0% but they executed well and and in a way 00:22:17.220 --> 00:22:18.890 align:start position:0% but they executed well and and in a way they<00:22:17.460> kind<00:22:17.820> of<00:22:17.940> bit<00:22:18.059> into<00:22:18.299> lots<00:22:18.720> of<00:22:18.780> little 00:22:18.890 --> 00:22:18.900 align:start position:0% they kind of bit into lots of little 00:22:18.900 --> 00:22:20.450 align:start position:0% they kind of bit into lots of little pieces<00:22:19.200> that<00:22:19.440> they<00:22:19.559> could<00:22:19.679> do<00:22:19.799> that<00:22:20.159> they<00:22:20.280> knew 00:22:20.450 --> 00:22:20.460 align:start position:0% pieces that they could do that they knew 00:22:20.460 --> 00:22:22.909 align:start position:0% pieces that they could do that they knew they<00:22:20.580> could<00:22:20.700> deliver<00:22:20.880> and<00:22:21.840> the<00:22:22.020> result<00:22:22.200> was<00:22:22.679> it 00:22:22.909 --> 00:22:22.919 align:start position:0% they could deliver and the result was it 00:22:22.919 --> 00:22:24.230 align:start position:0% they could deliver and the result was it you<00:22:23.460> know<00:22:23.520> a<00:22:23.760> very<00:22:23.820> significant 00:22:24.230 --> 00:22:24.240 align:start position:0% you know a very significant 00:22:24.240 --> 00:22:26.090 align:start position:0% you know a very significant transformation<00:22:24.600> and<00:22:25.320> in<00:22:25.440> their<00:22:25.620> case<00:22:25.799> that 00:22:26.090 --> 00:22:26.100 align:start position:0% transformation and in their case that 00:22:26.100 --> 00:22:29.270 align:start position:0% transformation and in their case that you<00:22:26.400> know<00:22:26.600> U.S<00:22:27.600> utilities<00:22:28.080> are<00:22:28.440> not<00:22:28.679> known<00:22:29.039> for 00:22:29.270 --> 00:22:29.280 align:start position:0% you know U.S utilities are not known for 00:22:29.280 --> 00:22:31.730 align:start position:0% you know U.S utilities are not known for stock<00:22:29.520> appreciation<00:22:30.120> but<00:22:30.960> over<00:22:31.200> the<00:22:31.380> next<00:22:31.500> two 00:22:31.730 --> 00:22:31.740 align:start position:0% stock appreciation but over the next two 00:22:31.740 --> 00:22:33.470 align:start position:0% stock appreciation but over the next two or<00:22:31.860> three<00:22:32.039> years<00:22:32.220> their<00:22:32.580> stock<00:22:32.820> grew<00:22:33.179> by<00:22:33.299> 50 00:22:33.470 --> 00:22:33.480 align:start position:0% or three years their stock grew by 50 00:22:33.480 --> 00:22:35.630 align:start position:0% or three years their stock grew by 50 right<00:22:34.200> that<00:22:34.500> never<00:22:34.740> happens<00:22:34.919> to<00:22:35.220> utilities 00:22:35.630 --> 00:22:35.640 align:start position:0% right that never happens to utilities 00:22:35.640 --> 00:22:36.730 align:start position:0% right that never happens to utilities right 00:22:36.730 --> 00:22:36.740 align:start position:0% right 00:22:36.740 --> 00:22:39.890 align:start position:0% right and<00:22:37.740> so<00:22:38.100> that<00:22:38.340> clearly<00:22:39.059> was<00:22:39.360> a<00:22:39.659> major 00:22:39.890 --> 00:22:39.900 align:start position:0% and so that clearly was a major 00:22:39.900 --> 00:22:41.870 align:start position:0% and so that clearly was a major transformation<00:22:40.380> for<00:22:40.799> that<00:22:40.980> that<00:22:41.280> business 00:22:41.870 --> 00:22:41.880 align:start position:0% transformation for that that business 00:22:41.880 --> 00:22:45.049 align:start position:0% transformation for that that business yeah<00:22:42.659> absolutely<00:22:43.080> it's<00:22:43.620> reminded<00:22:44.100> me<00:22:44.760> um 00:22:45.049 --> 00:22:45.059 align:start position:0% yeah absolutely it's reminded me um 00:22:45.059 --> 00:22:46.909 align:start position:0% yeah absolutely it's reminded me um again<00:22:45.600> and<00:22:45.900> it's<00:22:46.020> it's<00:22:46.260> one<00:22:46.500> of<00:22:46.559> the<00:22:46.679> horror 00:22:46.909 --> 00:22:46.919 align:start position:0% again and it's it's one of the horror 00:22:46.919 --> 00:22:48.169 align:start position:0% again and it's it's one of the horror stories<00:22:47.220> we<00:22:47.340> all<00:22:47.460> have<00:22:47.640> on<00:22:47.760> the<00:22:47.940> stories 00:22:48.169 --> 00:22:48.179 align:start position:0% stories we all have on the stories 00:22:48.179 --> 00:22:49.190 align:start position:0% stories we all have on the stories throughout<00:22:48.419> our<00:22:48.480> career<00:22:48.720> it<00:22:49.020> wasn't 00:22:49.190 --> 00:22:49.200 align:start position:0% throughout our career it wasn't 00:22:49.200 --> 00:22:51.409 align:start position:0% throughout our career it wasn't necessarily<00:22:49.620> a<00:22:49.679> horror<00:22:49.980> story<00:22:50.039> but<00:22:50.520> we<00:22:50.880> had<00:22:51.419> um 00:22:51.409 --> 00:22:51.419 align:start position:0% necessarily a horror story but we had um 00:22:51.419 --> 00:22:53.690 align:start position:0% necessarily a horror story but we had um in<00:22:52.020> an<00:22:52.140> aviation<00:22:52.440> business<00:22:52.740> I<00:22:53.039> worked<00:22:53.340> in<00:22:53.460> they 00:22:53.690 --> 00:22:53.700 align:start position:0% in an aviation business I worked in they 00:22:53.700 --> 00:22:55.909 align:start position:0% in an aviation business I worked in they there<00:22:54.120> was<00:22:54.299> really<00:22:54.539> bad<00:22:55.140> relationship<00:22:55.679> with 00:22:55.909 --> 00:22:55.919 align:start position:0% there was really bad relationship with 00:22:55.919 --> 00:22:57.529 align:start position:0% there was really bad relationship with the<00:22:56.039> people<00:22:56.220> and<00:22:56.520> the<00:22:56.640> teams<00:22:57.000> and<00:22:57.179> the<00:22:57.299> trade 00:22:57.529 --> 00:22:57.539 align:start position:0% the people and the teams and the trade 00:22:57.539 --> 00:22:58.610 align:start position:0% the people and the teams and the trade unions<00:22:57.960> so<00:22:58.140> the<00:22:58.260> business<00:22:58.380> was 00:22:58.610 --> 00:22:58.620 align:start position:0% unions so the business was 00:22:58.620 --> 00:23:00.409 align:start position:0% unions so the business was underperforming<00:22:59.280> everyone<00:22:59.520> was<00:22:59.760> disengaged 00:23:00.409 --> 00:23:00.419 align:start position:0% underperforming everyone was disengaged 00:23:00.419 --> 00:23:02.750 align:start position:0% underperforming everyone was disengaged it<00:23:00.600> was<00:23:00.840> like<00:23:01.260> a<00:23:01.500> monotonous<00:23:02.039> job<00:23:02.280> for<00:23:02.580> people 00:23:02.750 --> 00:23:02.760 align:start position:0% it was like a monotonous job for people 00:23:02.760 --> 00:23:05.270 align:start position:0% it was like a monotonous job for people and<00:23:03.120> as<00:23:03.840> a<00:23:04.020> leadership<00:23:04.380> team<00:23:04.620> we<00:23:04.919> went<00:23:05.100> and 00:23:05.270 --> 00:23:05.280 align:start position:0% and as a leadership team we went and 00:23:05.280 --> 00:23:07.610 align:start position:0% and as a leadership team we went and tried<00:23:05.580> to<00:23:05.700> improve<00:23:06.539> engagement<00:23:06.900> and<00:23:07.200> improve 00:23:07.610 --> 00:23:07.620 align:start position:0% tried to improve engagement and improve 00:23:07.620 --> 00:23:10.430 align:start position:0% tried to improve engagement and improve what<00:23:07.980> people<00:23:08.419> felt<00:23:09.419> about<00:23:09.539> the<00:23:09.720> business<00:23:09.960> and 00:23:10.430 --> 00:23:10.440 align:start position:0% what people felt about the business and 00:23:10.440 --> 00:23:13.370 align:start position:0% what people felt about the business and felt<00:23:10.799> about<00:23:10.919> work<00:23:11.280> and<00:23:11.760> we<00:23:12.120> as<00:23:12.960> a<00:23:13.140> leadership 00:23:13.370 --> 00:23:13.380 align:start position:0% felt about work and we as a leadership 00:23:13.380 --> 00:23:15.830 align:start position:0% felt about work and we as a leadership team<00:23:13.620> got<00:23:13.860> together<00:23:14.299> planned<00:23:15.299> out<00:23:15.419> looked<00:23:15.780> at 00:23:15.830 --> 00:23:15.840 align:start position:0% team got together planned out looked at 00:23:15.840 --> 00:23:17.630 align:start position:0% team got together planned out looked at the<00:23:16.020> pulse<00:23:16.320> survey<00:23:16.679> looked<00:23:17.039> at<00:23:17.100> all<00:23:17.280> of<00:23:17.460> these 00:23:17.630 --> 00:23:17.640 align:start position:0% the pulse survey looked at all of these 00:23:17.640 --> 00:23:19.190 align:start position:0% the pulse survey looked at all of these things<00:23:17.820> that<00:23:18.000> people<00:23:18.179> have<00:23:18.419> told<00:23:18.600> us<00:23:18.840> and 00:23:19.190 --> 00:23:19.200 align:start position:0% things that people have told us and 00:23:19.200 --> 00:23:20.810 align:start position:0% things that people have told us and created<00:23:19.740> a<00:23:19.980> strategy<00:23:20.220> went<00:23:20.580> out<00:23:20.700> and 00:23:20.810 --> 00:23:20.820 align:start position:0% created a strategy went out and 00:23:20.820 --> 00:23:23.090 align:start position:0% created a strategy went out and delivered<00:23:21.120> it<00:23:21.299> and<00:23:21.720> the<00:23:21.960> next<00:23:22.140> year<00:23:22.380> the 00:23:23.090 --> 00:23:23.100 align:start position:0% delivered it and the next year the 00:23:23.100 --> 00:23:25.730 align:start position:0% delivered it and the next year the engagement<00:23:23.400> scores<00:23:23.700> went<00:23:24.000> down<00:23:24.179> and<00:23:25.080> that<00:23:25.620> was 00:23:25.730 --> 00:23:25.740 align:start position:0% engagement scores went down and that was 00:23:25.740 --> 00:23:27.110 align:start position:0% engagement scores went down and that was because<00:23:25.860> we<00:23:26.100> hadn't<00:23:26.400> done<00:23:26.520> what<00:23:26.700> you've<00:23:26.940> just 00:23:27.110 --> 00:23:27.120 align:start position:0% because we hadn't done what you've just 00:23:27.120 --> 00:23:28.610 align:start position:0% because we hadn't done what you've just said<00:23:27.299> there<00:23:27.659> what<00:23:27.960> we<00:23:28.080> didn't<00:23:28.260> engage 00:23:28.610 --> 00:23:28.620 align:start position:0% said there what we didn't engage 00:23:28.620 --> 00:23:30.110 align:start position:0% said there what we didn't engage properly<00:23:28.980> with<00:23:29.159> people<00:23:29.340> we<00:23:29.580> didn't<00:23:29.760> go<00:23:29.940> back 00:23:30.110 --> 00:23:30.120 align:start position:0% properly with people we didn't go back 00:23:30.120 --> 00:23:32.390 align:start position:0% properly with people we didn't go back and<00:23:30.360> say<00:23:30.600> let's<00:23:31.320> have<00:23:31.500> a<00:23:31.679> look<00:23:31.799> and<00:23:31.980> try<00:23:32.220> and 00:23:32.390 --> 00:23:32.400 align:start position:0% and say let's have a look and try and 00:23:32.400 --> 00:23:33.830 align:start position:0% and say let's have a look and try and unpeak<00:23:32.820> some<00:23:33.000> of<00:23:33.120> what<00:23:33.240> people<00:23:33.360> are<00:23:33.539> telling 00:23:33.830 --> 00:23:33.840 align:start position:0% unpeak some of what people are telling 00:23:33.840 --> 00:23:35.510 align:start position:0% unpeak some of what people are telling us<00:23:33.960> and<00:23:34.320> really<00:23:34.679> get<00:23:34.919> them<00:23:35.039> involved<00:23:35.400> with 00:23:35.510 --> 00:23:35.520 align:start position:0% us and really get them involved with 00:23:35.520 --> 00:23:37.789 align:start position:0% us and really get them involved with suggestions<00:23:36.179> and<00:23:36.480> solutions<00:23:36.840> we<00:23:37.320> just<00:23:37.500> looked 00:23:37.789 --> 00:23:37.799 align:start position:0% suggestions and solutions we just looked 00:23:37.799 --> 00:23:39.049 align:start position:0% suggestions and solutions we just looked at<00:23:37.860> the<00:23:38.039> problems 00:23:39.049 --> 00:23:39.059 align:start position:0% at the problems 00:23:39.059 --> 00:23:40.669 align:start position:0% at the problems but<00:23:39.480> we<00:23:39.600> then<00:23:39.780> didn't<00:23:39.960> say<00:23:40.140> well<00:23:40.260> how<00:23:40.380> do<00:23:40.559> we 00:23:40.669 --> 00:23:40.679 align:start position:0% but we then didn't say well how do we 00:23:40.679 --> 00:23:43.310 align:start position:0% but we then didn't say well how do we fix<00:23:40.860> them<00:23:41.100> for<00:23:41.400> you<00:23:41.520> so<00:23:42.240> it<00:23:42.539> was<00:23:42.600> a<00:23:42.780> you<00:23:43.080> know<00:23:43.200> as 00:23:43.310 --> 00:23:43.320 align:start position:0% fix them for you so it was a you know as 00:23:43.320 --> 00:23:44.870 align:start position:0% fix them for you so it was a you know as one<00:23:43.500> of<00:23:43.620> the<00:23:43.740> kind<00:23:44.159> of<00:23:44.220> critical<00:23:44.460> learning 00:23:44.870 --> 00:23:44.880 align:start position:0% one of the kind of critical learning 00:23:44.880 --> 00:23:46.190 align:start position:0% one of the kind of critical learning points<00:23:45.120> in<00:23:45.240> my<00:23:45.419> career<00:23:45.720> certainly<00:23:46.080> about 00:23:46.190 --> 00:23:46.200 align:start position:0% points in my career certainly about 00:23:46.200 --> 00:23:48.470 align:start position:0% points in my career certainly about engagement<00:23:46.679> and<00:23:47.220> involvement<00:23:48.000> of<00:23:48.240> people 00:23:48.470 --> 00:23:48.480 align:start position:0% engagement and involvement of people 00:23:48.480 --> 00:23:50.870 align:start position:0% engagement and involvement of people because<00:23:49.080> we<00:23:49.440> it<00:23:49.799> took<00:23:50.100> us<00:23:50.220> probably<00:23:50.400> a<00:23:50.760> year 00:23:50.870 --> 00:23:50.880 align:start position:0% because we it took us probably a year 00:23:50.880 --> 00:23:53.450 align:start position:0% because we it took us probably a year extra<00:23:51.419> to<00:23:51.840> have<00:23:52.320> that<00:23:53.039> business 00:23:53.450 --> 00:23:53.460 align:start position:0% extra to have that business 00:23:53.460 --> 00:23:56.450 align:start position:0% extra to have that business transformation<00:23:54.120> piece<00:23:55.080> in<00:23:55.740> in<00:23:55.919> the<00:23:56.159> in<00:23:56.280> the 00:23:56.450 --> 00:23:56.460 align:start position:0% transformation piece in in the in the 00:23:56.460 --> 00:23:58.010 align:start position:0% transformation piece in in the in the space<00:23:56.580> we<00:23:56.820> wanted<00:23:57.000> to<00:23:57.299> because<00:23:57.539> we<00:23:57.780> hadn't 00:23:58.010 --> 00:23:58.020 align:start position:0% space we wanted to because we hadn't 00:23:58.020 --> 00:24:00.110 align:start position:0% space we wanted to because we hadn't engaged<00:23:58.320> with<00:23:58.500> people<00:23:58.740> and<00:23:59.520> um<00:23:59.520> you<00:24:00.059> know 00:24:00.110 --> 00:24:00.120 align:start position:0% engaged with people and um you know 00:24:00.120 --> 00:24:01.850 align:start position:0% engaged with people and um you know really<00:24:00.240> got<00:24:00.480> under<00:24:00.659> the<00:24:00.900> Crux<00:24:01.200> of<00:24:01.320> what<00:24:01.740> some 00:24:01.850 --> 00:24:01.860 align:start position:0% really got under the Crux of what some 00:24:01.860 --> 00:24:05.390 align:start position:0% really got under the Crux of what some of<00:24:01.980> the<00:24:02.039> issues<00:24:02.400> were 00:24:05.390 --> 00:24:05.400 align:start position:0% 00:24:05.400 --> 00:24:08.270 align:start position:0% yeah<00:24:05.940> that<00:24:06.720> and<00:24:06.960> that<00:24:07.260> sounds<00:24:07.440> kind<00:24:07.799> of<00:24:07.919> Fairly 00:24:08.270 --> 00:24:08.280 align:start position:0% yeah that and that sounds kind of Fairly 00:24:08.280 --> 00:24:09.890 align:start position:0% yeah that and that sounds kind of Fairly fairly<00:24:08.940> typical<00:24:09.179> and<00:24:09.360> one<00:24:09.539> of<00:24:09.659> the<00:24:09.720> things 00:24:09.890 --> 00:24:09.900 align:start position:0% fairly typical and one of the things 00:24:09.900 --> 00:24:11.210 align:start position:0% fairly typical and one of the things that<00:24:10.260> we 00:24:11.210 --> 00:24:11.220 align:start position:0% that we 00:24:11.220 --> 00:24:13.130 align:start position:0% that we uh<00:24:11.880> so<00:24:12.059> one<00:24:12.299> of<00:24:12.419> the<00:24:12.419> things<00:24:12.480> that<00:24:12.659> we<00:24:12.780> see<00:24:12.960> a 00:24:13.130 --> 00:24:13.140 align:start position:0% uh so one of the things that we see a 00:24:13.140 --> 00:24:15.110 align:start position:0% uh so one of the things that we see a lot<00:24:13.260> is<00:24:13.559> being<00:24:14.340> very<00:24:14.580> specific<00:24:14.880> about 00:24:15.110 --> 00:24:15.120 align:start position:0% lot is being very specific about 00:24:15.120 --> 00:24:17.870 align:start position:0% lot is being very specific about engagement<00:24:15.600> because<00:24:16.559> because<00:24:16.919> this<00:24:17.400> is<00:24:17.580> sort 00:24:17.870 --> 00:24:17.880 align:start position:0% engagement because because this is sort 00:24:17.880 --> 00:24:20.149 align:start position:0% engagement because because this is sort of<00:24:18.539> this<00:24:18.960> isn't<00:24:19.200> sequential<00:24:19.679> it's<00:24:19.860> kind<00:24:20.100> of 00:24:20.149 --> 00:24:20.159 align:start position:0% of this isn't sequential it's kind of 00:24:20.159 --> 00:24:23.029 align:start position:0% of this isn't sequential it's kind of happening<00:24:20.460> all<00:24:20.640> the<00:24:21.299> time<00:24:21.480> right<00:24:22.020> so<00:24:22.799> one<00:24:22.980> of 00:24:23.029 --> 00:24:23.039 align:start position:0% happening all the time right so one of 00:24:23.039 --> 00:24:24.110 align:start position:0% happening all the time right so one of the<00:24:23.100> things<00:24:23.220> that<00:24:23.400> we<00:24:23.520> see<00:24:23.640> around<00:24:23.760> engagement 00:24:24.110 --> 00:24:24.120 align:start position:0% the things that we see around engagement 00:24:24.120 --> 00:24:26.029 align:start position:0% the things that we see around engagement in<00:24:24.480> the<00:24:24.600> prioritization<00:24:25.260> process<00:24:25.679> for 00:24:26.029 --> 00:24:26.039 align:start position:0% in the prioritization process for 00:24:26.039 --> 00:24:29.630 align:start position:0% in the prioritization process for example<00:24:26.280> is<00:24:26.580> that<00:24:26.940> you<00:24:27.480> know<00:24:27.539> very<00:24:27.840> often 00:24:29.630 --> 00:24:29.640 align:start position:0% example is that you know very often 00:24:29.640 --> 00:24:32.570 align:start position:0% example is that you know very often um<00:24:29.700> organizations<00:24:30.299> assume<00:24:31.400> that<00:24:32.400> the 00:24:32.570 --> 00:24:32.580 align:start position:0% um organizations assume that the 00:24:32.580 --> 00:24:34.970 align:start position:0% um organizations assume that the executives<00:24:32.940> just<00:24:33.360> magically<00:24:33.960> know 00:24:34.970 --> 00:24:34.980 align:start position:0% executives just magically know 00:24:34.980 --> 00:24:38.090 align:start position:0% executives just magically know what<00:24:35.640> things<00:24:35.820> are<00:24:36.000> the<00:24:36.179> most<00:24:36.240> impactful<00:24:37.100> and 00:24:38.090 --> 00:24:38.100 align:start position:0% what things are the most impactful and 00:24:38.100 --> 00:24:39.830 align:start position:0% what things are the most impactful and sometimes<00:24:38.700> it's<00:24:38.880> the<00:24:39.059> executives<00:24:39.419> who<00:24:39.659> think 00:24:39.830 --> 00:24:39.840 align:start position:0% sometimes it's the executives who think 00:24:39.840 --> 00:24:41.810 align:start position:0% sometimes it's the executives who think that<00:24:40.080> right<00:24:40.320> and<00:24:40.860> and<00:24:40.980> I<00:24:41.220> hate<00:24:41.340> to<00:24:41.460> burst<00:24:41.700> the 00:24:41.810 --> 00:24:41.820 align:start position:0% that right and and I hate to burst the 00:24:41.820 --> 00:24:43.730 align:start position:0% that right and and I hate to burst the bubble<00:24:42.120> you're<00:24:42.360> wrong 00:24:43.730 --> 00:24:43.740 align:start position:0% bubble you're wrong 00:24:43.740 --> 00:24:47.210 align:start position:0% bubble you're wrong um<00:24:43.860> the<00:24:44.580> so<00:24:45.000> so<00:24:45.179> you<00:24:45.840> know<00:24:45.960> the<00:24:46.200> the<00:24:46.500> just 00:24:47.210 --> 00:24:47.220 align:start position:0% um the so so you know the the just 00:24:47.220 --> 00:24:48.950 align:start position:0% um the so so you know the the just within<00:24:47.520> that<00:24:47.700> you<00:24:48.059> know<00:24:48.120> just<00:24:48.299> in<00:24:48.480> that<00:24:48.659> first 00:24:48.950 --> 00:24:48.960 align:start position:0% within that you know just in that first 00:24:48.960 --> 00:24:51.409 align:start position:0% within that you know just in that first early<00:24:49.620> stage<00:24:50.100> of<00:24:50.340> going<00:24:50.640> from<00:24:50.940> what's<00:24:51.240> the 00:24:51.409 --> 00:24:51.419 align:start position:0% early stage of going from what's the 00:24:51.419 --> 00:24:52.430 align:start position:0% early stage of going from what's the vision<00:24:51.539> to<00:24:51.720> what<00:24:51.900> we're<00:24:52.020> actually<00:24:52.140> going<00:24:52.320> to 00:24:52.430 --> 00:24:52.440 align:start position:0% vision to what we're actually going to 00:24:52.440 --> 00:24:55.430 align:start position:0% vision to what we're actually going to do<00:24:52.559> this<00:24:52.919> this<00:24:53.159> prioritization<00:24:53.940> piece 00:24:55.430 --> 00:24:55.440 align:start position:0% do this this prioritization piece 00:24:55.440 --> 00:24:58.430 align:start position:0% do this this prioritization piece um<00:24:55.559> you<00:24:55.860> need<00:24:55.980> to<00:24:56.100> be<00:24:56.220> having<00:24:56.840> a<00:24:57.840> structured 00:24:58.430 --> 00:24:58.440 align:start position:0% um you need to be having a structured 00:24:58.440 --> 00:25:01.549 align:start position:0% um you need to be having a structured engagement<00:24:58.860> between<00:24:59.780> the<00:25:00.780> executive<00:25:01.260> team 00:25:01.549 --> 00:25:01.559 align:start position:0% engagement between the executive team 00:25:01.559 --> 00:25:03.830 align:start position:0% engagement between the executive team who<00:25:02.400> own<00:25:02.520> the<00:25:02.700> goals 00:25:03.830 --> 00:25:03.840 align:start position:0% who own the goals 00:25:03.840 --> 00:25:06.350 align:start position:0% who own the goals and<00:25:04.740> the<00:25:05.100> subject<00:25:05.340> matter<00:25:05.520> experts<00:25:06.059> within 00:25:06.350 --> 00:25:06.360 align:start position:0% and the subject matter experts within 00:25:06.360 --> 00:25:08.810 align:start position:0% and the subject matter experts within the<00:25:06.480> business<00:25:06.659> who<00:25:07.020> understand<00:25:07.520> the<00:25:08.520> way<00:25:08.640> the 00:25:08.810 --> 00:25:08.820 align:start position:0% the business who understand the way the 00:25:08.820 --> 00:25:11.570 align:start position:0% the business who understand the way the business<00:25:08.940> really<00:25:09.360> works<00:25:09.780> to<00:25:10.559> help<00:25:10.799> identify 00:25:11.570 --> 00:25:11.580 align:start position:0% business really works to help identify 00:25:11.580 --> 00:25:14.510 align:start position:0% business really works to help identify opportunities<00:25:12.240> for<00:25:12.600> change<00:25:12.780> to<00:25:13.140> help 00:25:14.510 --> 00:25:14.520 align:start position:0% opportunities for change to help 00:25:14.520 --> 00:25:17.090 align:start position:0% opportunities for change to help um<00:25:14.640> uh<00:25:15.299> score<00:25:15.600> them<00:25:15.840> identify<00:25:16.440> risks<00:25:16.799> all 00:25:17.090 --> 00:25:17.100 align:start position:0% um uh score them identify risks all 00:25:17.100 --> 00:25:19.310 align:start position:0% um uh score them identify risks all these<00:25:17.280> kind<00:25:17.400> of<00:25:17.460> things<00:25:17.640> up<00:25:17.940> front<00:25:18.179> and<00:25:19.020> if<00:25:19.200> you 00:25:19.310 --> 00:25:19.320 align:start position:0% these kind of things up front and if you 00:25:19.320 --> 00:25:20.990 align:start position:0% these kind of things up front and if you if<00:25:19.500> you<00:25:19.679> do<00:25:19.799> that<00:25:19.980> then<00:25:20.220> you<00:25:20.460> can<00:25:20.580> you<00:25:20.940> know 00:25:20.990 --> 00:25:21.000 align:start position:0% if you do that then you can you know 00:25:21.000 --> 00:25:22.970 align:start position:0% if you do that then you can you know then<00:25:21.120> you're<00:25:21.299> gonna<00:25:21.419> get<00:25:21.720> much<00:25:22.020> more 00:25:22.970 --> 00:25:22.980 align:start position:0% then you're gonna get much more 00:25:22.980 --> 00:25:25.610 align:start position:0% then you're gonna get much more uh<00:25:23.520> much<00:25:23.700> more<00:25:23.880> a<00:25:24.360> engagement<00:25:24.779> buy<00:25:25.200> into<00:25:25.380> the 00:25:25.610 --> 00:25:25.620 align:start position:0% uh much more a engagement buy into the 00:25:25.620 --> 00:25:27.649 align:start position:0% uh much more a engagement buy into the execution<00:25:26.039> but<00:25:26.940> you're<00:25:27.059> also<00:25:27.360> going<00:25:27.419> to<00:25:27.600> find 00:25:27.649 --> 00:25:27.659 align:start position:0% execution but you're also going to find 00:25:27.659 --> 00:25:29.930 align:start position:0% execution but you're also going to find identify<00:25:28.380> the<00:25:28.500> landmines<00:25:28.919> before<00:25:29.159> you<00:25:29.520> before 00:25:29.930 --> 00:25:29.940 align:start position:0% identify the landmines before you before 00:25:29.940 --> 00:25:32.690 align:start position:0% identify the landmines before you before you<00:25:30.480> step<00:25:31.140> on<00:25:31.380> them<00:25:31.559> and<00:25:32.159> you<00:25:32.340> can<00:25:32.460> you're 00:25:32.690 --> 00:25:32.700 align:start position:0% you step on them and you can you're 00:25:32.700 --> 00:25:35.450 align:start position:0% you step on them and you can you're going<00:25:32.820> to<00:25:33.000> not<00:25:33.299> do<00:25:34.260> bits<00:25:34.679> do<00:25:34.980> stuff<00:25:35.220> that<00:25:35.340> you 00:25:35.450 --> 00:25:35.460 align:start position:0% going to not do bits do stuff that you 00:25:35.460 --> 00:25:37.430 align:start position:0% going to not do bits do stuff that you don't<00:25:35.580> need<00:25:35.760> to<00:25:35.940> do<00:25:36.059> and<00:25:36.480> all<00:25:36.659> those<00:25:37.020> things<00:25:37.200> if 00:25:37.430 --> 00:25:37.440 align:start position:0% don't need to do and all those things if 00:25:37.440 --> 00:25:39.289 align:start position:0% don't need to do and all those things if you<00:25:37.559> structure<00:25:37.980> that<00:25:38.220> properly<00:25:38.700> which<00:25:39.059> is 00:25:39.289 --> 00:25:39.299 align:start position:0% you structure that properly which is 00:25:39.299 --> 00:25:41.450 align:start position:0% you structure that properly which is kind<00:25:39.360> of<00:25:39.480> what<00:25:39.539> we<00:25:39.659> do<00:25:39.840> day<00:25:40.080> in<00:25:40.260> and<00:25:40.380> day<00:25:40.559> out 00:25:41.450 --> 00:25:41.460 align:start position:0% kind of what we do day in and day out 00:25:41.460 --> 00:25:45.350 align:start position:0% kind of what we do day in and day out um<00:25:41.520> just<00:25:42.240> to<00:25:42.480> address<00:25:43.140> your<00:25:44.039> your<00:25:44.400> point<00:25:45.120> there 00:25:45.350 --> 00:25:45.360 align:start position:0% um just to address your your point there 00:25:45.360 --> 00:25:47.510 align:start position:0% um just to address your your point there about<00:25:45.600> this<00:25:46.200> company<00:25:46.440> having<00:25:47.100> a<00:25:47.279> lot<00:25:47.400> of 00:25:47.510 --> 00:25:47.520 align:start position:0% about this company having a lot of 00:25:47.520 --> 00:25:48.649 align:start position:0% about this company having a lot of wasted 00:25:48.649 --> 00:25:48.659 align:start position:0% wasted 00:25:48.659 --> 00:25:51.230 align:start position:0% wasted yeah<00:25:49.320> sure<00:25:49.500> they<00:25:49.799> had<00:25:49.980> a<00:25:50.100> lot<00:25:50.159> of<00:25:50.279> ways<00:25:50.580> but<00:25:51.059> I 00:25:51.230 --> 00:25:51.240 align:start position:0% yeah sure they had a lot of ways but I 00:25:51.240 --> 00:25:53.870 align:start position:0% yeah sure they had a lot of ways but I guarantee<00:25:51.600> you<00:25:51.779> know<00:25:52.140> throw<00:25:52.559> go<00:25:53.159> get<00:25:53.640> the<00:25:53.700> Wall 00:25:53.870 --> 00:25:53.880 align:start position:0% guarantee you know throw go get the Wall 00:25:53.880 --> 00:25:55.730 align:start position:0% guarantee you know throw go get the Wall Street<00:25:54.059> Journal<00:25:54.539> put<00:25:54.840> it<00:25:54.960> up<00:25:55.080> on<00:25:55.200> your<00:25:55.320> on<00:25:55.620> your 00:25:55.730 --> 00:25:55.740 align:start position:0% Street Journal put it up on your on your 00:25:55.740 --> 00:25:59.149 align:start position:0% Street Journal put it up on your on your wall<00:25:55.919> right<00:25:57.200> they<00:25:58.200> probably<00:25:58.380> don't<00:25:58.620> do<00:25:58.799> still 00:25:59.149 --> 00:25:59.159 align:start position:0% wall right they probably don't do still 00:25:59.159 --> 00:26:00.590 align:start position:0% wall right they probably don't do still don't<00:25:59.279> don't<00:25:59.520> do<00:26:00.000> that<00:26:00.120> anymore<00:26:00.240> but<00:26:00.480> they 00:26:00.590 --> 00:26:00.600 align:start position:0% don't don't do that anymore but they 00:26:00.600 --> 00:26:02.330 align:start position:0% don't don't do that anymore but they used<00:26:00.779> to<00:26:00.840> have<00:26:01.020> nice<00:26:01.200> cages<00:26:01.559> full<00:26:01.860> of<00:26:01.980> ticker 00:26:02.330 --> 00:26:02.340 align:start position:0% used to have nice cages full of ticker 00:26:02.340 --> 00:26:03.950 align:start position:0% used to have nice cages full of ticker symbols<00:26:02.700> and<00:26:02.820> prices<00:26:03.059> and<00:26:03.360> things<00:26:03.539> right 00:26:03.950 --> 00:26:03.960 align:start position:0% symbols and prices and things right 00:26:03.960 --> 00:26:06.409 align:start position:0% symbols and prices and things right throw<00:26:04.320> a<00:26:04.559> dart<00:26:04.740> at<00:26:04.980> it<00:26:05.159> and<00:26:05.880> whatever<00:26:06.059> company 00:26:06.409 --> 00:26:06.419 align:start position:0% throw a dart at it and whatever company 00:26:06.419 --> 00:26:09.110 align:start position:0% throw a dart at it and whatever company you<00:26:06.720> hit<00:26:06.900> I<00:26:07.260> guarantee<00:26:07.679> they<00:26:08.100> have<00:26:08.760> similar 00:26:09.110 --> 00:26:09.120 align:start position:0% you hit I guarantee they have similar 00:26:09.120 --> 00:26:13.250 align:start position:0% you hit I guarantee they have similar levels<00:26:09.360> of<00:26:09.539> waste<00:26:09.900> and<00:26:10.679> stupidity<00:26:11.220> right<00:26:12.260> all 00:26:13.250 --> 00:26:13.260 align:start position:0% levels of waste and stupidity right all 00:26:13.260 --> 00:26:14.690 align:start position:0% levels of waste and stupidity right all organizations<00:26:13.799> do 00:26:14.690 --> 00:26:14.700 align:start position:0% organizations do 00:26:14.700 --> 00:26:17.570 align:start position:0% organizations do uh<00:26:15.360> the<00:26:15.480> PMI<00:26:15.900> just<00:26:16.200> as<00:26:16.380> one<00:26:16.559> example<00:26:16.860> PMI<00:26:17.400> did 00:26:17.570 --> 00:26:17.580 align:start position:0% uh the PMI just as one example PMI did 00:26:17.580 --> 00:26:18.950 align:start position:0% uh the PMI just as one example PMI did some<00:26:17.760> research<00:26:18.120> that<00:26:18.299> with<00:26:18.480> the<00:26:18.600> economist 00:26:18.950 --> 00:26:18.960 align:start position:0% some research that with the economist 00:26:18.960 --> 00:26:20.810 align:start position:0% some research that with the economist intelligence<00:26:19.440> unit<00:26:19.620> looking<00:26:20.340> at<00:26:20.580> just 00:26:20.810 --> 00:26:20.820 align:start position:0% intelligence unit looking at just 00:26:20.820 --> 00:26:23.269 align:start position:0% intelligence unit looking at just project<00:26:21.059> portfolios<00:26:21.840> and<00:26:22.740> in<00:26:22.919> a<00:26:23.100> typical 00:26:23.269 --> 00:26:23.279 align:start position:0% project portfolios and in a typical 00:26:23.279 --> 00:26:25.610 align:start position:0% project portfolios and in a typical project<00:26:23.580> portfolio<00:26:24.360> nothing<00:26:25.080> special<00:26:25.380> about 00:26:25.610 --> 00:26:25.620 align:start position:0% project portfolio nothing special about 00:26:25.620 --> 00:26:28.070 align:start position:0% project portfolio nothing special about these<00:26:25.980> portfolios<00:26:26.460> this<00:26:27.179> is<00:26:27.299> probably<00:26:27.539> your 00:26:28.070 --> 00:26:28.080 align:start position:0% these portfolios this is probably your 00:26:28.080 --> 00:26:31.789 align:start position:0% these portfolios this is probably your portfolio<00:26:28.559> in<00:26:29.159> a<00:26:29.340> typical<00:26:29.580> portfolio<00:26:30.360> 20<00:26:31.260> of 00:26:31.789 --> 00:26:31.799 align:start position:0% portfolio in a typical portfolio 20 of 00:26:31.799 --> 00:26:34.190 align:start position:0% portfolio in a typical portfolio 20 of the<00:26:31.919> projects<00:26:32.520> in<00:26:33.120> that<00:26:33.299> portfolio<00:26:33.779> are<00:26:33.960> so 00:26:34.190 --> 00:26:34.200 align:start position:0% the projects in that portfolio are so 00:26:34.200 --> 00:26:36.350 align:start position:0% the projects in that portfolio are so badly<00:26:34.500> aligned<00:26:34.980> with<00:26:35.520> the<00:26:35.700> strategy<00:26:36.120> of<00:26:36.240> the 00:26:36.350 --> 00:26:36.360 align:start position:0% badly aligned with the strategy of the 00:26:36.360 --> 00:26:39.049 align:start position:0% badly aligned with the strategy of the organization<00:26:36.840> that<00:26:37.020> they<00:26:37.200> should<00:26:37.380> be<00:26:37.500> stopped 00:26:39.049 --> 00:26:39.059 align:start position:0% organization that they should be stopped 00:26:39.059 --> 00:26:41.390 align:start position:0% organization that they should be stopped so<00:26:39.960> so 00:26:41.390 --> 00:26:41.400 align:start position:0% so so 00:26:41.400 --> 00:26:44.930 align:start position:0% so so don't<00:26:42.179> don't<00:26:42.539> fall<00:26:42.840> into<00:26:43.020> the<00:26:43.260> Trap<00:26:43.640> the<00:26:44.640> oh 00:26:44.930 --> 00:26:44.940 align:start position:0% don't don't fall into the Trap the oh 00:26:44.940 --> 00:26:47.930 align:start position:0% don't don't fall into the Trap the oh that's<00:26:45.179> them<00:26:45.480> we're<00:26:46.020> not<00:26:46.200> like<00:26:46.440> that<00:26:46.940> chances 00:26:47.930 --> 00:26:47.940 align:start position:0% that's them we're not like that chances 00:26:47.940 --> 00:26:49.970 align:start position:0% that's them we're not like that chances are<00:26:48.179> you're<00:26:48.720> exactly<00:26:49.140> like<00:26:49.320> not<00:26:49.740> you 00:26:49.970 --> 00:26:49.980 align:start position:0% are you're exactly like not you 00:26:49.980 --> 00:26:52.070 align:start position:0% are you're exactly like not you personally<00:26:50.279> but<00:26:50.460> your<00:26:50.700> organization<00:26:51.240> is 00:26:52.070 --> 00:26:52.080 align:start position:0% personally but your organization is 00:26:52.080 --> 00:26:56.269 align:start position:0% personally but your organization is exactly<00:26:52.559> like<00:26:52.799> that<00:26:53.100> right<00:26:54.140> and<00:26:55.140> so<00:26:55.500> so<00:26:55.860> this 00:26:56.269 --> 00:26:56.279 align:start position:0% exactly like that right and so so this 00:26:56.279 --> 00:26:59.210 align:start position:0% exactly like that right and so so this you<00:26:56.580> know<00:26:56.700> the<00:26:56.880> stuff<00:26:57.000> that<00:26:57.299> that's<00:26:57.779> uh<00:26:58.679> uh 00:26:59.210 --> 00:26:59.220 align:start position:0% you know the stuff that that's uh uh 00:26:59.220 --> 00:27:00.710 align:start position:0% you know the stuff that that's uh uh Lisa<00:26:59.580> would<00:26:59.760> be<00:26:59.880> talking<00:27:00.000> about<00:27:00.240> if<00:27:00.419> she<00:27:00.539> could 00:27:00.710 --> 00:27:00.720 align:start position:0% Lisa would be talking about if she could 00:27:00.720 --> 00:27:03.169 align:start position:0% Lisa would be talking about if she could get<00:27:00.840> a<00:27:00.960> word<00:27:01.080> to<00:27:01.260> that<00:27:01.440> word<00:27:01.679> in<00:27:01.799> edgeways 00:27:03.169 --> 00:27:03.179 align:start position:0% get a word to that word in edgeways 00:27:03.179 --> 00:27:06.049 align:start position:0% get a word to that word in edgeways um<00:27:03.299> yeah<00:27:03.539> this<00:27:04.380> this<00:27:04.559> stuff<00:27:04.919> really 00:27:06.049 --> 00:27:06.059 align:start position:0% um yeah this this stuff really 00:27:06.059 --> 00:27:08.930 align:start position:0% um yeah this this stuff really can<00:27:06.900> help<00:27:07.320> for<00:27:07.799> organizations<00:27:08.340> large<00:27:08.700> and 00:27:08.930 --> 00:27:08.940 align:start position:0% can help for organizations large and 00:27:08.940 --> 00:27:10.730 align:start position:0% can help for organizations large and small<00:27:09.120> I'm<00:27:09.779> not<00:27:10.020> helping<00:27:10.320> you<00:27:10.440> get<00:27:10.559> through 00:27:10.730 --> 00:27:10.740 align:start position:0% small I'm not helping you get through 00:27:10.740 --> 00:27:13.130 align:start position:0% small I'm not helping you get through you<00:27:10.860> slice<00:27:11.159> Lisa<00:27:11.520> but<00:27:11.700> I<00:27:11.820> know<00:27:11.940> I<00:27:12.779> know<00:27:12.900> we've 00:27:13.130 --> 00:27:13.140 align:start position:0% you slice Lisa but I know I know we've 00:27:13.140 --> 00:27:15.049 align:start position:0% you slice Lisa but I know I know we've got<00:27:13.260> a<00:27:13.380> few<00:27:13.500> people<00:27:13.679> I<00:27:14.460> know<00:27:14.520> we've<00:27:14.700> got<00:27:14.820> a<00:27:14.940> few 00:27:15.049 --> 00:27:15.059 align:start position:0% got a few people I know we've got a few 00:27:15.059 --> 00:27:17.330 align:start position:0% got a few people I know we've got a few people<00:27:15.240> here<00:27:15.539> who<00:27:15.840> are<00:27:15.960> from<00:27:16.200> from<00:27:16.620> much 00:27:17.330 --> 00:27:17.340 align:start position:0% people here who are from from much 00:27:17.340 --> 00:27:19.070 align:start position:0% people here who are from from much smaller<00:27:17.760> companies<00:27:18.059> you<00:27:18.240> know<00:27:18.360> not<00:27:18.539> not<00:27:18.720> the 00:27:19.070 --> 00:27:19.080 align:start position:0% smaller companies you know not not the 00:27:19.080 --> 00:27:21.409 align:start position:0% smaller companies you know not not the not<00:27:19.860> the<00:27:20.159> Heathrow<00:27:20.640> Airport<00:27:20.820> yeah<00:27:21.059> I<00:27:21.240> know<00:27:21.299> you 00:27:21.409 --> 00:27:21.419 align:start position:0% not the Heathrow Airport yeah I know you 00:27:21.419 --> 00:27:22.730 align:start position:0% not the Heathrow Airport yeah I know you worked<00:27:21.659> at<00:27:21.720> Hitler<00:27:22.020> for<00:27:22.260> a<00:27:22.320> while<00:27:22.380> for<00:27:22.620> example 00:27:22.730 --> 00:27:22.740 align:start position:0% worked at Hitler for a while for example 00:27:22.740 --> 00:27:24.769 align:start position:0% worked at Hitler for a while for example worked<00:27:23.100> with<00:27:23.220> them<00:27:23.400> you<00:27:24.059> know<00:27:24.179> so<00:27:24.299> not<00:27:24.480> at<00:27:24.659> the 00:27:24.769 --> 00:27:24.779 align:start position:0% worked with them you know so not at the 00:27:24.779 --> 00:27:26.450 align:start position:0% worked with them you know so not at the scale<00:27:24.900> of<00:27:25.080> Heathrow<00:27:25.440> Airport<00:27:25.679> much<00:27:26.279> much 00:27:26.450 --> 00:27:26.460 align:start position:0% scale of Heathrow Airport much much 00:27:26.460 --> 00:27:28.130 align:start position:0% scale of Heathrow Airport much much smaller<00:27:26.940> scale 00:27:28.130 --> 00:27:28.140 align:start position:0% smaller scale 00:27:28.140 --> 00:27:29.690 align:start position:0% smaller scale business 00:27:29.690 --> 00:27:29.700 align:start position:0% business 00:27:29.700 --> 00:27:33.769 align:start position:0% business is<00:27:30.120> that<00:27:30.419> the<00:27:30.779> same<00:27:30.960> is<00:27:31.440> it<00:27:31.559> different 00:27:33.769 --> 00:27:33.779 align:start position:0% is that the same is it different 00:27:33.779 --> 00:27:36.230 align:start position:0% is that the same is it different yeah<00:27:34.440> I<00:27:34.620> mean<00:27:34.740> I<00:27:34.919> it's<00:27:35.220> for<00:27:35.520> me<00:27:35.640> it's<00:27:35.880> the<00:27:36.059> same 00:27:36.230 --> 00:27:36.240 align:start position:0% yeah I mean I it's for me it's the same 00:27:36.240 --> 00:27:38.210 align:start position:0% yeah I mean I it's for me it's the same and<00:27:36.480> as<00:27:36.779> a<00:27:36.960> consultant<00:27:37.320> and<00:27:37.559> I'm<00:27:37.679> sure<00:27:38.039> you 00:27:38.210 --> 00:27:38.220 align:start position:0% and as a consultant and I'm sure you 00:27:38.220 --> 00:27:39.830 align:start position:0% and as a consultant and I'm sure you hear<00:27:38.460> some<00:27:38.880> of<00:27:39.000> the<00:27:39.059> things<00:27:39.240> from<00:27:39.419> from<00:27:39.600> your 00:27:39.830 --> 00:27:39.840 align:start position:0% hear some of the things from from your 00:27:39.840 --> 00:27:42.169 align:start position:0% hear some of the things from from your client<00:27:40.080> stewards<00:27:40.559> it's<00:27:41.100> um<00:27:41.100> everyone<00:27:41.700> says 00:27:42.169 --> 00:27:42.179 align:start position:0% client stewards it's um everyone says 00:27:42.179 --> 00:27:44.269 align:start position:0% client stewards it's um everyone says our<00:27:42.360> business<00:27:42.659> is<00:27:42.900> different<00:27:43.200> my<00:27:43.860> business<00:27:44.039> is 00:27:44.269 --> 00:27:44.279 align:start position:0% our business is different my business is 00:27:44.279 --> 00:27:45.830 align:start position:0% our business is different my business is different<00:27:44.460> our<00:27:44.820> industry's<00:27:45.360> different<00:27:45.480> our 00:27:45.830 --> 00:27:45.840 align:start position:0% different our industry's different our 00:27:45.840 --> 00:27:48.409 align:start position:0% different our industry's different our people<00:27:46.080> are<00:27:46.320> different<00:27:46.559> but<00:27:47.279> as<00:27:47.520> a<00:27:47.880> person 00:27:48.409 --> 00:27:48.419 align:start position:0% people are different but as a person 00:27:48.419 --> 00:27:51.049 align:start position:0% people are different but as a person who's<00:27:48.779> worked<00:27:49.200> with<00:27:49.320> people<00:27:49.559> for<00:27:50.039> you<00:27:50.760> know<00:27:50.820> 20 00:27:51.049 --> 00:27:51.059 align:start position:0% who's worked with people for you know 20 00:27:51.059 --> 00:27:52.549 align:start position:0% who's worked with people for you know 20 years<00:27:51.360> actually<00:27:51.720> you<00:27:52.020> get<00:27:52.200> into<00:27:52.320> an 00:27:52.549 --> 00:27:52.559 align:start position:0% years actually you get into an 00:27:52.559 --> 00:27:54.230 align:start position:0% years actually you get into an organization<00:27:53.039> and<00:27:53.460> the<00:27:53.580> problems<00:27:53.940> are<00:27:54.059> very 00:27:54.230 --> 00:27:54.240 align:start position:0% organization and the problems are very 00:27:54.240 --> 00:27:56.570 align:start position:0% organization and the problems are very much<00:27:54.419> the<00:27:54.720> same<00:27:54.900> it's<00:27:55.260> just<00:27:55.500> scale<00:27:55.860> again<00:27:56.100> so 00:27:56.570 --> 00:27:56.580 align:start position:0% much the same it's just scale again so 00:27:56.580 --> 00:27:58.310 align:start position:0% much the same it's just scale again so you<00:27:57.000> know<00:27:57.059> I<00:27:57.179> like<00:27:57.299> your<00:27:57.480> analogy<00:27:57.840> of<00:27:58.020> sort<00:27:58.200> of 00:27:58.310 --> 00:27:58.320 align:start position:0% you know I like your analogy of sort of 00:27:58.320 --> 00:28:00.649 align:start position:0% you know I like your analogy of sort of the<00:27:58.440> data<00:27:58.679> at<00:27:58.919> the<00:27:59.100> organization<00:28:00.000> because<00:28:00.360> it 00:28:00.649 --> 00:28:00.659 align:start position:0% the data at the organization because it 00:28:00.659 --> 00:28:03.409 align:start position:0% the data at the organization because it is<00:28:00.840> true<00:28:01.200> you<00:28:01.799> I<00:28:02.159> see<00:28:02.400> the<00:28:02.580> similar<00:28:03.000> and<00:28:03.179> same 00:28:03.409 --> 00:28:03.419 align:start position:0% is true you I see the similar and same 00:28:03.419 --> 00:28:05.510 align:start position:0% is true you I see the similar and same problems<00:28:04.080> in<00:28:04.500> every<00:28:04.679> business<00:28:04.919> I<00:28:05.159> go<00:28:05.340> into 00:28:05.510 --> 00:28:05.520 align:start position:0% problems in every business I go into 00:28:05.520 --> 00:28:07.190 align:start position:0% problems in every business I go into just<00:28:05.880> in<00:28:06.120> different<00:28:06.299> sort<00:28:06.600> of<00:28:06.720> levels<00:28:07.020> of 00:28:07.190 --> 00:28:07.200 align:start position:0% just in different sort of levels of 00:28:07.200 --> 00:28:09.769 align:start position:0% just in different sort of levels of maturity<00:28:07.620> or<00:28:08.340> scale 00:28:09.769 --> 00:28:09.779 align:start position:0% maturity or scale 00:28:09.779 --> 00:28:11.570 align:start position:0% maturity or scale um<00:28:09.900> so<00:28:10.260> no<00:28:10.380> it's<00:28:10.559> even<00:28:10.919> more<00:28:11.220> important 00:28:11.570 --> 00:28:11.580 align:start position:0% um so no it's even more important 00:28:11.580 --> 00:28:13.070 align:start position:0% um so no it's even more important actually<00:28:11.820> when<00:28:12.179> you<00:28:12.299> look<00:28:12.419> at<00:28:12.600> a<00:28:12.720> smaller 00:28:13.070 --> 00:28:13.080 align:start position:0% actually when you look at a smaller 00:28:13.080 --> 00:28:14.990 align:start position:0% actually when you look at a smaller organization<00:28:13.500> to<00:28:13.860> engage<00:28:14.159> with<00:28:14.400> people<00:28:14.640> and 00:28:14.990 --> 00:28:15.000 align:start position:0% organization to engage with people and 00:28:15.000 --> 00:28:16.730 align:start position:0% organization to engage with people and make<00:28:15.360> sure<00:28:15.480> there<00:28:15.720> isn't<00:28:15.960> that<00:28:16.080> wastage<00:28:16.500> and 00:28:16.730 --> 00:28:16.740 align:start position:0% make sure there isn't that wastage and 00:28:16.740 --> 00:28:18.549 align:start position:0% make sure there isn't that wastage and that<00:28:16.919> there<00:28:17.100> is<00:28:17.220> a<00:28:17.400> real<00:28:17.460> clear<00:28:17.760> plan<00:28:18.120> and 00:28:18.549 --> 00:28:18.559 align:start position:0% that there is a real clear plan and 00:28:18.559 --> 00:28:21.529 align:start position:0% that there is a real clear plan and deliverables<00:28:19.559> because<00:28:19.880> you<00:28:20.880> haven't<00:28:21.000> got<00:28:21.240> the 00:28:21.529 --> 00:28:21.539 align:start position:0% deliverables because you haven't got the 00:28:21.539 --> 00:28:24.049 align:start position:0% deliverables because you haven't got the the<00:28:21.720> kind<00:28:21.960> of<00:28:22.080> fattened<00:28:22.740> ability<00:28:23.340> to<00:28:23.580> Pivot<00:28:23.940> as 00:28:24.049 --> 00:28:24.059 align:start position:0% the kind of fattened ability to Pivot as 00:28:24.059 --> 00:28:25.490 align:start position:0% the kind of fattened ability to Pivot as well<00:28:24.179> as<00:28:24.299> you<00:28:24.419> might<00:28:24.539> do<00:28:24.720> in<00:28:24.840> a<00:28:25.020> sort<00:28:25.140> of<00:28:25.260> larger 00:28:25.490 --> 00:28:25.500 align:start position:0% well as you might do in a sort of larger 00:28:25.500 --> 00:28:27.890 align:start position:0% well as you might do in a sort of larger organization<00:28:25.980> because<00:28:26.279> any<00:28:26.580> one<00:28:27.179> mistake<00:28:27.659> is 00:28:27.890 --> 00:28:27.900 align:start position:0% organization because any one mistake is 00:28:27.900 --> 00:28:30.470 align:start position:0% organization because any one mistake is is<00:28:28.559> a<00:28:28.799> big<00:28:28.860> mistake<00:28:29.220> and<00:28:29.400> anyone<00:28:29.760> win<00:28:30.000> is<00:28:30.179> a<00:28:30.360> big 00:28:30.470 --> 00:28:30.480 align:start position:0% is a big mistake and anyone win is a big 00:28:30.480 --> 00:28:32.810 align:start position:0% is a big mistake and anyone win is a big win<00:28:30.659> so<00:28:31.020> it's<00:28:31.919> um<00:28:31.919> it's<00:28:32.279> actually<00:28:32.400> even<00:28:32.580> more 00:28:32.810 --> 00:28:32.820 align:start position:0% win so it's um it's actually even more 00:28:32.820 --> 00:28:34.490 align:start position:0% win so it's um it's actually even more critical<00:28:33.179> for<00:28:33.360> my<00:28:33.480> personal<00:28:33.779> in<00:28:34.320> an 00:28:34.490 --> 00:28:34.500 align:start position:0% critical for my personal in an 00:28:34.500 --> 00:28:35.990 align:start position:0% critical for my personal in an organization<00:28:34.860> that<00:28:35.159> is<00:28:35.279> smaller<00:28:35.580> but<00:28:35.820> doesn't 00:28:35.990 --> 00:28:36.000 align:start position:0% organization that is smaller but doesn't 00:28:36.000 --> 00:28:38.870 align:start position:0% organization that is smaller but doesn't have<00:28:36.179> the<00:28:36.360> scale<00:28:36.600> of<00:28:36.779> a<00:28:37.020> an<00:28:37.620> airport 00:28:38.870 --> 00:28:38.880 align:start position:0% have the scale of a an airport 00:28:38.880 --> 00:28:42.590 align:start position:0% have the scale of a an airport and<00:28:39.480> and<00:28:39.720> in<00:28:40.620> my<00:28:40.860> experience<00:28:41.279> in<00:28:42.120> smaller 00:28:42.590 --> 00:28:42.600 align:start position:0% and and in my experience in smaller 00:28:42.600 --> 00:28:45.230 align:start position:0% and and in my experience in smaller organizations<00:28:43.700> especially<00:28:44.700> if<00:28:44.880> you<00:28:45.059> still 00:28:45.230 --> 00:28:45.240 align:start position:0% organizations especially if you still 00:28:45.240 --> 00:28:47.990 align:start position:0% organizations especially if you still have<00:28:45.480> kind<00:28:45.779> of<00:28:45.900> the<00:28:45.960> founder<00:28:46.320> involved<00:28:46.880> it<00:28:47.880> can 00:28:47.990 --> 00:28:48.000 align:start position:0% have kind of the founder involved it can 00:28:48.000 --> 00:28:50.810 align:start position:0% have kind of the founder involved it can be<00:28:48.240> it<00:28:48.720> can<00:28:48.900> actually<00:28:49.080> be<00:28:49.320> a<00:28:49.559> lot<00:28:49.740> harder<00:28:50.279> to 00:28:50.810 --> 00:28:50.820 align:start position:0% be it can actually be a lot harder to 00:28:50.820 --> 00:28:52.909 align:start position:0% be it can actually be a lot harder to manage<00:28:51.120> transformation<00:28:51.659> because<00:28:52.380> because 00:28:52.909 --> 00:28:52.919 align:start position:0% manage transformation because because 00:28:52.919 --> 00:28:55.850 align:start position:0% manage transformation because because the<00:28:53.340> emotions<00:28:53.700> are<00:28:54.000> higher<00:28:54.360> right<00:28:55.020> yeah<00:28:55.559> it's 00:28:55.850 --> 00:28:55.860 align:start position:0% the emotions are higher right yeah it's 00:28:55.860 --> 00:28:58.370 align:start position:0% the emotions are higher right yeah it's so<00:28:56.159> personal<00:28:56.400> in<00:28:57.240> that<00:28:57.419> it's<00:28:57.659> it's<00:28:57.779> not<00:28:58.200> about 00:28:58.370 --> 00:28:58.380 align:start position:0% so personal in that it's it's not about 00:28:58.380 --> 00:29:00.649 align:start position:0% so personal in that it's it's not about corporate<00:28:59.159> and<00:28:59.520> how<00:28:59.880> many<00:29:00.000> people<00:29:00.179> do<00:29:00.360> I<00:29:00.539> have 00:29:00.649 --> 00:29:00.659 align:start position:0% corporate and how many people do I have 00:29:00.659 --> 00:29:03.409 align:start position:0% corporate and how many people do I have and<00:29:00.960> oh<00:29:01.260> God<00:29:01.500> these<00:29:02.039> corporate<00:29:02.340> issues<00:29:02.700> it's 00:29:03.409 --> 00:29:03.419 align:start position:0% and oh God these corporate issues it's 00:29:03.419 --> 00:29:05.390 align:start position:0% and oh God these corporate issues it's stuff<00:29:03.720> I've<00:29:04.020> spent<00:29:04.500> the<00:29:04.679> last<00:29:04.860> 10<00:29:05.159> years 00:29:05.390 --> 00:29:05.400 align:start position:0% stuff I've spent the last 10 years 00:29:05.400 --> 00:29:06.950 align:start position:0% stuff I've spent the last 10 years building 00:29:06.950 --> 00:29:06.960 align:start position:0% building 00:29:06.960 --> 00:29:09.169 align:start position:0% building this<00:29:07.860> and<00:29:08.340> you're<00:29:08.460> going<00:29:08.580> to<00:29:08.640> tear<00:29:08.880> it<00:29:09.059> down 00:29:09.169 --> 00:29:09.179 align:start position:0% this and you're going to tear it down 00:29:09.179 --> 00:29:10.940 align:start position:0% this and you're going to tear it down really<00:29:09.539> yeah<00:29:10.200> right 00:29:10.940 --> 00:29:10.950 align:start position:0% really yeah right 00:29:10.950 --> 00:29:12.409 align:start position:0% really yeah right [Music] 00:29:12.409 --> 00:29:12.419 align:start position:0% [Music] 00:29:12.419 --> 00:29:14.510 align:start position:0% [Music] yeah<00:29:12.679> I've<00:29:13.679> worse<00:29:13.980> than<00:29:14.039> a<00:29:14.159> founder-led 00:29:14.510 --> 00:29:14.520 align:start position:0% yeah I've worse than a founder-led 00:29:14.520 --> 00:29:16.370 align:start position:0% yeah I've worse than a founder-led organization<00:29:15.059> and<00:29:15.240> again<00:29:15.659> I've<00:29:15.900> spoke<00:29:16.140> to<00:29:16.260> a 00:29:16.370 --> 00:29:16.380 align:start position:0% organization and again I've spoke to a 00:29:16.380 --> 00:29:17.570 align:start position:0% organization and again I've spoke to a lot<00:29:16.440> of<00:29:16.500> people<00:29:16.620> who<00:29:16.799> work<00:29:16.980> in<00:29:17.159> founder-led 00:29:17.570 --> 00:29:17.580 align:start position:0% lot of people who work in founder-led 00:29:17.580 --> 00:29:19.250 align:start position:0% lot of people who work in founder-led businesses<00:29:18.000> and<00:29:18.240> it's<00:29:18.419> typically<00:29:18.720> the<00:29:19.020> same 00:29:19.250 --> 00:29:19.260 align:start position:0% businesses and it's typically the same 00:29:19.260 --> 00:29:21.350 align:start position:0% businesses and it's typically the same same<00:29:19.860> issues<00:29:20.279> you've<00:29:20.520> just<00:29:20.640> described<00:29:21.059> plus 00:29:21.350 --> 00:29:21.360 align:start position:0% same issues you've just described plus 00:29:21.360 --> 00:29:23.029 align:start position:0% same issues you've just described plus the<00:29:21.539> fact<00:29:21.720> that<00:29:21.899> you<00:29:22.559> know<00:29:22.679> they've<00:29:22.860> been 00:29:23.029 --> 00:29:23.039 align:start position:0% the fact that you know they've been 00:29:23.039 --> 00:29:24.529 align:start position:0% the fact that you know they've been successful<00:29:23.460> they've<00:29:23.760> built<00:29:24.120> a<00:29:24.240> successful 00:29:24.529 --> 00:29:24.539 align:start position:0% successful they've built a successful 00:29:24.539 --> 00:29:26.570 align:start position:0% successful they've built a successful business<00:29:24.779> so<00:29:25.260> why<00:29:25.559> do<00:29:25.860> they<00:29:26.039> need<00:29:26.159> to<00:29:26.340> change 00:29:26.570 --> 00:29:26.580 align:start position:0% business so why do they need to change 00:29:26.580 --> 00:29:28.430 align:start position:0% business so why do they need to change and<00:29:27.240> typically<00:29:27.539> in<00:29:27.840> these<00:29:28.020> founder 00:29:28.430 --> 00:29:28.440 align:start position:0% and typically in these founder 00:29:28.440 --> 00:29:29.870 align:start position:0% and typically in these founder organizations<00:29:29.039> that<00:29:29.340> haven't<00:29:29.520> got 00:29:29.870 --> 00:29:29.880 align:start position:0% organizations that haven't got 00:29:29.880 --> 00:29:32.810 align:start position:0% organizations that haven't got necessarily<00:29:30.659> the<00:29:31.080> years<00:29:31.799> of<00:29:32.100> experience<00:29:32.580> of 00:29:32.810 --> 00:29:32.820 align:start position:0% necessarily the years of experience of 00:29:32.820 --> 00:29:34.669 align:start position:0% necessarily the years of experience of working<00:29:33.000> with<00:29:33.179> other<00:29:33.659> organizations<00:29:34.320> because 00:29:34.669 --> 00:29:34.679 align:start position:0% working with other organizations because 00:29:34.679 --> 00:29:36.169 align:start position:0% working with other organizations because they've<00:29:35.039> been<00:29:35.159> focused<00:29:35.460> on<00:29:35.640> building<00:29:35.820> their 00:29:36.169 --> 00:29:36.179 align:start position:0% they've been focused on building their 00:29:36.179 --> 00:29:38.810 align:start position:0% they've been focused on building their business<00:29:36.360> so<00:29:37.020> it's<00:29:37.679> that<00:29:38.039> kind<00:29:38.220> of<00:29:38.340> inward 00:29:38.810 --> 00:29:38.820 align:start position:0% business so it's that kind of inward 00:29:38.820 --> 00:29:41.029 align:start position:0% business so it's that kind of inward view<00:29:39.299> versus<00:29:39.720> the<00:29:40.320> kind<00:29:40.559> of<00:29:40.740> strategic 00:29:41.029 --> 00:29:41.039 align:start position:0% view versus the kind of strategic 00:29:41.039 --> 00:29:42.529 align:start position:0% view versus the kind of strategic outward<00:29:41.460> View<00:29:41.640> and<00:29:41.820> it<00:29:41.940> is<00:29:42.059> harder<00:29:42.360> to 00:29:42.529 --> 00:29:42.539 align:start position:0% outward View and it is harder to 00:29:42.539 --> 00:29:44.810 align:start position:0% outward View and it is harder to influence<00:29:43.020> and<00:29:43.740> um<00:29:43.740> you<00:29:44.279> know<00:29:44.399> really<00:29:44.520> build 00:29:44.810 --> 00:29:44.820 align:start position:0% influence and um you know really build 00:29:44.820 --> 00:29:47.210 align:start position:0% influence and um you know really build and<00:29:45.000> make<00:29:45.120> a<00:29:45.240> change<00:29:45.419> there 00:29:47.210 --> 00:29:47.220 align:start position:0% and make a change there 00:29:47.220 --> 00:29:50.930 align:start position:0% and make a change there yeah<00:29:47.820> yeah<00:29:48.240> absolutely<00:29:49.020> absolutely 00:29:50.930 --> 00:29:50.940 align:start position:0% yeah yeah absolutely absolutely 00:29:50.940 --> 00:29:52.490 align:start position:0% yeah yeah absolutely absolutely um<00:29:51.000> fantastic<00:29:51.419> let's<00:29:51.720> move<00:29:51.960> on<00:29:52.080> I'm<00:29:52.320> going<00:29:52.440> to 00:29:52.490 --> 00:29:52.500 align:start position:0% um fantastic let's move on I'm going to 00:29:52.500 --> 00:29:54.110 align:start position:0% um fantastic let's move on I'm going to shut<00:29:52.679> up<00:29:52.860> for<00:29:53.039> a<00:29:53.159> minute<00:29:53.220> let<00:29:53.520> you<00:29:53.700> carry<00:29:53.940> that 00:29:54.110 --> 00:29:54.120 align:start position:0% shut up for a minute let you carry that 00:29:54.120 --> 00:29:55.250 align:start position:0% shut up for a minute let you carry that way<00:29:54.299> so 00:29:55.250 --> 00:29:55.260 align:start position:0% way so 00:29:55.260 --> 00:29:56.630 align:start position:0% way so it's<00:29:55.500> okay<00:29:55.679> I<00:29:55.919> mean<00:29:56.039> we've<00:29:56.159> covered<00:29:56.399> some<00:29:56.520> of 00:29:56.630 --> 00:29:56.640 align:start position:0% it's okay I mean we've covered some of 00:29:56.640 --> 00:29:57.590 align:start position:0% it's okay I mean we've covered some of this<00:29:56.760> so<00:29:56.880> it's<00:29:57.000> really<00:29:57.120> quite<00:29:57.299> interesting 00:29:57.590 --> 00:29:57.600 align:start position:0% this so it's really quite interesting 00:29:57.600 --> 00:29:58.850 align:start position:0% this so it's really quite interesting but<00:29:57.779> the<00:29:57.899> engagement<00:29:58.080> piece<00:29:58.320> of<00:29:58.500> me<00:29:58.620> is<00:29:58.740> that 00:29:58.850 --> 00:29:58.860 align:start position:0% but the engagement piece of me is that 00:29:58.860 --> 00:30:01.070 align:start position:0% but the engagement piece of me is that is<00:29:58.980> the<00:29:59.460> most<00:29:59.520> important<00:29:59.940> and<00:30:00.480> then<00:30:00.600> how<00:30:00.960> are 00:30:01.070 --> 00:30:01.080 align:start position:0% is the most important and then how are 00:30:01.080 --> 00:30:03.649 align:start position:0% is the most important and then how are you<00:30:01.200> optimize<00:30:01.679> doing<00:30:02.100> a<00:30:02.880> um<00:30:02.880> a<00:30:03.240> change<00:30:03.360> program 00:30:03.649 --> 00:30:03.659 align:start position:0% you optimize doing a um a change program 00:30:03.659 --> 00:30:05.930 align:start position:0% you optimize doing a um a change program and<00:30:03.960> transformation<00:30:04.679> and<00:30:05.460> we<00:30:05.640> talked<00:30:05.880> about 00:30:05.930 --> 00:30:05.940 align:start position:0% and transformation and we talked about 00:30:05.940 --> 00:30:08.330 align:start position:0% and transformation and we talked about there<00:30:06.179> about<00:30:06.360> execution<00:30:06.899> so<00:30:07.320> really<00:30:07.919> for<00:30:08.159> me 00:30:08.330 --> 00:30:08.340 align:start position:0% there about execution so really for me 00:30:08.340 --> 00:30:11.990 align:start position:0% there about execution so really for me it's<00:30:08.760> it's<00:30:09.059> using<00:30:09.720> the<00:30:10.320> the<00:30:11.100> transformation 00:30:11.990 --> 00:30:12.000 align:start position:0% it's it's using the the transformation 00:30:12.000 --> 00:30:14.149 align:start position:0% it's it's using the the transformation and<00:30:12.299> change<00:30:12.539> program<00:30:12.840> to<00:30:13.380> look<00:30:13.679> at<00:30:13.860> all<00:30:13.980> of 00:30:14.149 --> 00:30:14.159 align:start position:0% and change program to look at all of 00:30:14.159 --> 00:30:16.149 align:start position:0% and change program to look at all of these<00:30:14.399> systems<00:30:14.760> look<00:30:15.000> up<00:30:15.179> ways<00:30:15.539> of<00:30:15.659> working 00:30:16.149 --> 00:30:16.159 align:start position:0% these systems look up ways of working 00:30:16.159 --> 00:30:18.590 align:start position:0% these systems look up ways of working processes<00:30:17.159> silos<00:30:17.760> different<00:30:18.179> different 00:30:18.590 --> 00:30:18.600 align:start position:0% processes silos different different 00:30:18.600 --> 00:30:20.330 align:start position:0% processes silos different different things<00:30:18.960> that<00:30:19.200> slow<00:30:19.440> down<00:30:19.679> and<00:30:19.980> really<00:30:20.159> do 00:30:20.330 --> 00:30:20.340 align:start position:0% things that slow down and really do 00:30:20.340 --> 00:30:22.850 align:start position:0% things that slow down and really do impact<00:30:20.640> an<00:30:20.880> organization<00:30:21.360> and<00:30:21.960> use<00:30:22.200> it<00:30:22.440> using 00:30:22.850 --> 00:30:22.860 align:start position:0% impact an organization and use it using 00:30:22.860 --> 00:30:24.490 align:start position:0% impact an organization and use it using it<00:30:22.980> as<00:30:23.100> a<00:30:23.220> burning<00:30:23.460> platform<00:30:23.820> to<00:30:24.059> really 00:30:24.490 --> 00:30:24.500 align:start position:0% it as a burning platform to really 00:30:24.500 --> 00:30:26.810 align:start position:0% it as a burning platform to really manage<00:30:25.500> and<00:30:25.620> improve<00:30:26.220> some<00:30:26.340> of<00:30:26.460> those<00:30:26.580> things 00:30:26.810 --> 00:30:26.820 align:start position:0% manage and improve some of those things 00:30:26.820 --> 00:30:28.310 align:start position:0% manage and improve some of those things that<00:30:27.000> might<00:30:27.179> get<00:30:27.299> in<00:30:27.419> the<00:30:27.539> way<00:30:27.659> as<00:30:27.779> well<00:30:27.960> so 00:30:28.310 --> 00:30:28.320 align:start position:0% that might get in the way as well so 00:30:28.320 --> 00:30:30.350 align:start position:0% that might get in the way as well so really<00:30:28.559> optimizing<00:30:29.279> that<00:30:29.520> and<00:30:30.000> then<00:30:30.120> looking 00:30:30.350 --> 00:30:30.360 align:start position:0% really optimizing that and then looking 00:30:30.360 --> 00:30:33.049 align:start position:0% really optimizing that and then looking at<00:30:30.720> execution<00:30:31.320> is<00:30:31.620> absolutely<00:30:32.100> critical<00:30:32.580> why 00:30:33.049 --> 00:30:33.059 align:start position:0% at execution is absolutely critical why 00:30:33.059 --> 00:30:35.330 align:start position:0% at execution is absolutely critical why whilst<00:30:33.720> I<00:30:33.899> you<00:30:34.260> know<00:30:34.380> do<00:30:34.559> agree<00:30:34.799> it's<00:30:35.039> it's 00:30:35.330 --> 00:30:35.340 align:start position:0% whilst I you know do agree it's it's 00:30:35.340 --> 00:30:37.310 align:start position:0% whilst I you know do agree it's it's important<00:30:35.820> to<00:30:36.059> have<00:30:36.179> that<00:30:36.419> plan<00:30:36.659> it's 00:30:37.310 --> 00:30:37.320 align:start position:0% important to have that plan it's 00:30:37.320 --> 00:30:39.470 align:start position:0% important to have that plan it's important<00:30:37.679> to<00:30:37.919> make<00:30:38.039> sure<00:30:38.220> that<00:30:38.520> the<00:30:38.640> plan<00:30:38.820> is 00:30:39.470 --> 00:30:39.480 align:start position:0% important to make sure that the plan is 00:30:39.480 --> 00:30:42.710 align:start position:0% important to make sure that the plan is or<00:30:40.140> you<00:30:40.380> know<00:30:40.440> stuck<00:30:40.679> to<00:30:40.919> from<00:30:41.399> you<00:30:42.059> know<00:30:42.179> got 00:30:42.710 --> 00:30:42.720 align:start position:0% or you know stuck to from you know got 00:30:42.720 --> 00:30:44.210 align:start position:0% or you know stuck to from you know got some<00:30:42.779> project<00:30:42.960> managers<00:30:43.440> on<00:30:43.559> the<00:30:43.740> call<00:30:43.860> but 00:30:44.210 --> 00:30:44.220 align:start position:0% some project managers on the call but 00:30:44.220 --> 00:30:45.950 align:start position:0% some project managers on the call but the<00:30:44.460> plan<00:30:44.760> is<00:30:44.940> structured<00:30:45.299> as<00:30:45.419> closely<00:30:45.720> as 00:30:45.950 --> 00:30:45.960 align:start position:0% the plan is structured as closely as 00:30:45.960 --> 00:30:48.110 align:start position:0% the plan is structured as closely as possible<00:30:46.260> because<00:30:46.679> I've<00:30:47.399> again<00:30:47.640> I've<00:30:47.880> seen 00:30:48.110 --> 00:30:48.120 align:start position:0% possible because I've again I've seen 00:30:48.120 --> 00:30:49.730 align:start position:0% possible because I've again I've seen lots<00:30:48.419> of<00:30:48.419> organizations<00:30:48.899> large<00:30:49.320> and<00:30:49.559> small 00:30:49.730 --> 00:30:49.740 align:start position:0% lots of organizations large and small 00:30:49.740 --> 00:30:52.250 align:start position:0% lots of organizations large and small kind<00:30:50.100> of<00:30:50.220> lose<00:30:50.399> sight<00:30:50.760> have<00:30:51.480> a<00:30:51.720> strategy<00:30:52.020> have 00:30:52.250 --> 00:30:52.260 align:start position:0% kind of lose sight have a strategy have 00:30:52.260 --> 00:30:54.769 align:start position:0% kind of lose sight have a strategy have a<00:30:52.440> plan<00:30:52.620> and<00:30:53.220> then<00:30:53.340> don't<00:30:53.520> execute<00:30:54.000> it<00:30:54.179> and<00:30:54.480> and 00:30:54.769 --> 00:30:54.779 align:start position:0% a plan and then don't execute it and and 00:30:54.779 --> 00:30:56.570 align:start position:0% a plan and then don't execute it and and only<00:30:55.080> sort<00:30:55.380> of<00:30:55.500> deliver<00:30:55.620> part<00:30:56.220> of<00:30:56.399> that 00:30:56.570 --> 00:30:56.580 align:start position:0% only sort of deliver part of that 00:30:56.580 --> 00:30:57.889 align:start position:0% only sort of deliver part of that transformation<00:30:57.059> and<00:30:57.360> change<00:30:57.539> program 00:30:57.889 --> 00:30:57.899 align:start position:0% transformation and change program 00:30:57.899 --> 00:30:59.870 align:start position:0% transformation and change program because<00:30:58.679> they<00:30:58.919> already<00:30:59.100> focus<00:30:59.399> on<00:30:59.580> a<00:30:59.760> certain 00:30:59.870 --> 00:30:59.880 align:start position:0% because they already focus on a certain 00:30:59.880 --> 00:31:01.850 align:start position:0% because they already focus on a certain part<00:31:00.179> of<00:31:00.360> it<00:31:00.539> so<00:31:01.020> the<00:31:01.200> execution<00:31:01.620> is 00:31:01.850 --> 00:31:01.860 align:start position:0% part of it so the execution is 00:31:01.860 --> 00:31:03.649 align:start position:0% part of it so the execution is absolutely<00:31:02.159> critical<00:31:02.580> and<00:31:02.820> as<00:31:03.240> I<00:31:03.360> say<00:31:03.480> many 00:31:03.649 --> 00:31:03.659 align:start position:0% absolutely critical and as I say many 00:31:03.659 --> 00:31:06.169 align:start position:0% absolutely critical and as I say many many<00:31:03.960> businesses<00:31:04.440> forget<00:31:04.620> about<00:31:04.860> that 00:31:06.169 --> 00:31:06.179 align:start position:0% many businesses forget about that 00:31:06.179 --> 00:31:07.970 align:start position:0% many businesses forget about that um<00:31:06.240> as<00:31:06.419> he's<00:31:06.600> embedding<00:31:07.080> because<00:31:07.260> often<00:31:07.740> we 00:31:07.970 --> 00:31:07.980 align:start position:0% um as he's embedding because often we 00:31:07.980 --> 00:31:10.130 align:start position:0% um as he's embedding because often we can<00:31:08.159> think<00:31:09.000> we've<00:31:09.299> ticked<00:31:09.600> off<00:31:09.720> we've<00:31:10.020> done 00:31:10.130 --> 00:31:10.140 align:start position:0% can think we've ticked off we've done 00:31:10.140 --> 00:31:12.649 align:start position:0% can think we've ticked off we've done the<00:31:10.320> change<00:31:10.500> the<00:31:11.340> project<00:31:11.700> team<00:31:12.000> have<00:31:12.240> stepped 00:31:12.649 --> 00:31:12.659 align:start position:0% the change the project team have stepped 00:31:12.659 --> 00:31:15.289 align:start position:0% the change the project team have stepped down<00:31:12.840> we're<00:31:13.559> finished<00:31:13.799> it's<00:31:14.520> all<00:31:14.640> over<00:31:14.820> and 00:31:15.289 --> 00:31:15.299 align:start position:0% down we're finished it's all over and 00:31:15.299 --> 00:31:17.210 align:start position:0% down we're finished it's all over and then<00:31:15.419> everybody<00:31:15.600> behaviorally<00:31:16.559> reverts<00:31:17.100> back 00:31:17.210 --> 00:31:17.220 align:start position:0% then everybody behaviorally reverts back 00:31:17.220 --> 00:31:19.250 align:start position:0% then everybody behaviorally reverts back to<00:31:17.460> what<00:31:17.640> was<00:31:17.760> happening<00:31:18.059> before<00:31:18.360> and<00:31:19.080> the 00:31:19.250 --> 00:31:19.260 align:start position:0% to what was happening before and the 00:31:19.260 --> 00:31:20.690 align:start position:0% to what was happening before and the business<00:31:19.380> lose<00:31:19.679> sights<00:31:20.159> at<00:31:20.279> the<00:31:20.399> new<00:31:20.520> site 00:31:20.690 --> 00:31:20.700 align:start position:0% business lose sights at the new site 00:31:20.700 --> 00:31:23.570 align:start position:0% business lose sights at the new site loses<00:31:21.120> site<00:31:21.419> to<00:31:21.659> be<00:31:21.899> of<00:31:22.799> the<00:31:23.039> end<00:31:23.100> State<00:31:23.340> and 00:31:23.570 --> 00:31:23.580 align:start position:0% loses site to be of the end State and 00:31:23.580 --> 00:31:25.610 align:start position:0% loses site to be of the end State and actually<00:31:23.760> goes<00:31:24.120> off<00:31:24.240> course<00:31:24.480> and<00:31:24.840> goes<00:31:25.380> in<00:31:25.500> a 00:31:25.610 --> 00:31:25.620 align:start position:0% actually goes off course and goes in a 00:31:25.620 --> 00:31:27.169 align:start position:0% actually goes off course and goes in a totally<00:31:25.799> different<00:31:26.039> direction<00:31:26.340> and<00:31:26.700> needs<00:31:27.000> to 00:31:27.169 --> 00:31:27.179 align:start position:0% totally different direction and needs to 00:31:27.179 --> 00:31:30.049 align:start position:0% totally different direction and needs to waste<00:31:27.899> time<00:31:28.020> again<00:31:28.320> going<00:31:28.740> back<00:31:29.039> and<00:31:29.399> really 00:31:30.049 --> 00:31:30.059 align:start position:0% waste time again going back and really 00:31:30.059 --> 00:31:32.389 align:start position:0% waste time again going back and really kind<00:31:30.480> of<00:31:30.600> going<00:31:31.380> through<00:31:31.799> some<00:31:32.159> of<00:31:32.340> the 00:31:32.389 --> 00:31:32.399 align:start position:0% kind of going through some of the 00:31:32.399 --> 00:31:33.950 align:start position:0% kind of going through some of the transformation<00:31:32.760> and<00:31:33.000> change<00:31:33.179> process<00:31:33.659> again 00:31:33.950 --> 00:31:33.960 align:start position:0% transformation and change process again 00:31:33.960 --> 00:31:35.810 align:start position:0% transformation and change process again to<00:31:34.440> make<00:31:34.559> sure<00:31:34.620> that<00:31:34.919> those<00:31:35.220> systems<00:31:35.700> and 00:31:35.810 --> 00:31:35.820 align:start position:0% to make sure that those systems and 00:31:35.820 --> 00:31:38.630 align:start position:0% to make sure that those systems and changes<00:31:36.179> are<00:31:36.299> embedded<00:31:36.779> so<00:31:37.740> all<00:31:38.159> of<00:31:38.340> that<00:31:38.520> is 00:31:38.630 --> 00:31:38.640 align:start position:0% changes are embedded so all of that is 00:31:38.640 --> 00:31:40.669 align:start position:0% changes are embedded so all of that is really<00:31:38.820> critical<00:31:39.120> and<00:31:39.480> it<00:31:39.960> does<00:31:40.200> need<00:31:40.380> to<00:31:40.559> link 00:31:40.669 --> 00:31:40.679 align:start position:0% really critical and it does need to link 00:31:40.679 --> 00:31:42.710 align:start position:0% really critical and it does need to link together<00:31:40.980> with<00:31:41.460> a<00:31:41.640> you<00:31:41.820> know<00:31:41.940> a<00:31:42.000> really<00:31:42.179> robust 00:31:42.710 --> 00:31:42.720 align:start position:0% together with a you know a really robust 00:31:42.720 --> 00:31:45.950 align:start position:0% together with a you know a really robust plan<00:31:43.559> that<00:31:44.279> you<00:31:45.000> know<00:31:45.059> has<00:31:45.240> a<00:31:45.480> simple<00:31:45.659> change 00:31:45.950 --> 00:31:45.960 align:start position:0% plan that you know has a simple change 00:31:45.960 --> 00:31:47.149 align:start position:0% plan that you know has a simple change in<00:31:46.200> mind 00:31:47.149 --> 00:31:47.159 align:start position:0% in mind 00:31:47.159 --> 00:31:50.450 align:start position:0% in mind and<00:31:47.760> and<00:31:48.000> so<00:31:48.419> that<00:31:48.899> that<00:31:49.080> I<00:31:49.380> mean<00:31:49.559> I've<00:31:50.220> got<00:31:50.340> so 00:31:50.450 --> 00:31:50.460 align:start position:0% and and so that that I mean I've got so 00:31:50.460 --> 00:31:52.370 align:start position:0% and and so that that I mean I've got so many<00:31:50.580> questions<00:31:50.760> I'm<00:31:51.059> making<00:31:51.539> those<00:31:51.899> to<00:31:52.260> try 00:31:52.370 --> 00:31:52.380 align:start position:0% many questions I'm making those to try 00:31:52.380 --> 00:31:56.810 align:start position:0% many questions I'm making those to try and<00:31:52.500> remember<00:31:52.620> them<00:31:52.919> all<00:31:53.100> but<00:31:54.059> um<00:31:54.120> so<00:31:54.360> so 00:31:56.810 --> 00:31:56.820 align:start position:0% 00:31:56.820 --> 00:31:59.570 align:start position:0% who 00:31:59.570 --> 00:31:59.580 align:start position:0% who 00:31:59.580 --> 00:32:01.130 align:start position:0% who I<00:32:00.059> was<00:32:00.120> going<00:32:00.240> to<00:32:00.240> say<00:32:00.360> whose<00:32:00.659> fault<00:32:00.779> is<00:32:01.020> that 00:32:01.130 --> 00:32:01.140 align:start position:0% I was going to say whose fault is that 00:32:01.140 --> 00:32:03.110 align:start position:0% I was going to say whose fault is that that's<00:32:01.320> the<00:32:01.559> wrong<00:32:01.679> question<00:32:01.980> who<00:32:02.940> is 00:32:03.110 --> 00:32:03.120 align:start position:0% that's the wrong question who is 00:32:03.120 --> 00:32:06.230 align:start position:0% that's the wrong question who is accountable<00:32:03.600> for<00:32:03.899> embedding<00:32:04.380> it 00:32:06.230 --> 00:32:06.240 align:start position:0% accountable for embedding it 00:32:06.240 --> 00:32:09.230 align:start position:0% accountable for embedding it yeah<00:32:06.779> I<00:32:07.080> mean<00:32:07.200> the<00:32:08.159> executive<00:32:08.700> leaders<00:32:09.120> are 00:32:09.230 --> 00:32:09.240 align:start position:0% yeah I mean the executive leaders are 00:32:09.240 --> 00:32:10.669 align:start position:0% yeah I mean the executive leaders are the<00:32:09.419> leaders<00:32:09.659> you<00:32:09.779> know<00:32:09.899> it<00:32:10.080> depends<00:32:10.380> how<00:32:10.500> big 00:32:10.669 --> 00:32:10.679 align:start position:0% the leaders you know it depends how big 00:32:10.679 --> 00:32:12.350 align:start position:0% the leaders you know it depends how big the<00:32:10.860> changes<00:32:11.159> and<00:32:11.460> the<00:32:11.580> the<00:32:11.820> kind<00:32:12.240> of 00:32:12.350 --> 00:32:12.360 align:start position:0% the changes and the the kind of 00:32:12.360 --> 00:32:14.269 align:start position:0% the changes and the the kind of transformation<00:32:12.720> but<00:32:13.260> the<00:32:13.500> ioc<00:32:13.799> as<00:32:14.100> a 00:32:14.269 --> 00:32:14.279 align:start position:0% transformation but the ioc as a 00:32:14.279 --> 00:32:16.549 align:start position:0% transformation but the ioc as a leadership<00:32:14.460> responsibility<00:32:15.120> to<00:32:15.600> to<00:32:16.080> embed 00:32:16.549 --> 00:32:16.559 align:start position:0% leadership responsibility to to embed 00:32:16.559 --> 00:32:18.470 align:start position:0% leadership responsibility to to embed that<00:32:16.740> because<00:32:16.980> and<00:32:17.520> often<00:32:17.820> I'm<00:32:18.059> sure<00:32:18.299> some 00:32:18.470 --> 00:32:18.480 align:start position:0% that because and often I'm sure some 00:32:18.480 --> 00:32:19.850 align:start position:0% that because and often I'm sure some people<00:32:18.600> in<00:32:18.779> the<00:32:18.899> project<00:32:19.080> will<00:32:19.380> you'll<00:32:19.799> get 00:32:19.850 --> 00:32:19.860 align:start position:0% people in the project will you'll get 00:32:19.860 --> 00:32:21.950 align:start position:0% people in the project will you'll get stood<00:32:20.100> up<00:32:20.279> onto<00:32:20.580> a<00:32:20.760> project<00:32:20.880> as<00:32:21.360> I<00:32:21.539> do<00:32:21.659> as<00:32:21.840> a 00:32:21.950 --> 00:32:21.960 align:start position:0% stood up onto a project as I do as a 00:32:21.960 --> 00:32:23.750 align:start position:0% stood up onto a project as I do as a consultant<00:32:22.320> you<00:32:22.559> stood<00:32:22.740> up 00:32:23.750 --> 00:32:23.760 align:start position:0% consultant you stood up 00:32:23.760 --> 00:32:25.669 align:start position:0% consultant you stood up deliver<00:32:24.179> this<00:32:24.600> and<00:32:24.840> then<00:32:25.020> you<00:32:25.140> move<00:32:25.320> on<00:32:25.500> to 00:32:25.669 --> 00:32:25.679 align:start position:0% deliver this and then you move on to 00:32:25.679 --> 00:32:27.529 align:start position:0% deliver this and then you move on to something<00:32:26.220> else<00:32:26.460> but<00:32:26.760> it's<00:32:26.880> really<00:32:27.120> important 00:32:27.529 --> 00:32:27.539 align:start position:0% something else but it's really important 00:32:27.539 --> 00:32:31.269 align:start position:0% something else but it's really important that<00:32:28.039> whoever's<00:32:29.039> leading<00:32:29.279> a<00:32:29.399> change<00:32:29.640> does 00:32:31.269 --> 00:32:31.279 align:start position:0% that whoever's leading a change does 00:32:31.279 --> 00:32:34.010 align:start position:0% that whoever's leading a change does oversee<00:32:32.279> that<00:32:32.460> from<00:32:32.880> start<00:32:33.360> to<00:32:33.600> finish<00:32:33.720> but 00:32:34.010 --> 00:32:34.020 align:start position:0% oversee that from start to finish but 00:32:34.020 --> 00:32:36.289 align:start position:0% oversee that from start to finish but also<00:32:34.320> afterwards<00:32:34.919> and<00:32:35.460> make<00:32:35.700> sure<00:32:35.820> you<00:32:36.179> know 00:32:36.289 --> 00:32:36.299 align:start position:0% also afterwards and make sure you know 00:32:36.299 --> 00:32:39.470 align:start position:0% also afterwards and make sure you know and<00:32:36.360> again<00:32:36.659> I<00:32:36.899> think<00:32:37.380> a<00:32:37.740> prime<00:32:38.039> example<00:32:38.640> is<00:32:39.000> an 00:32:39.470 --> 00:32:39.480 align:start position:0% and again I think a prime example is an 00:32:39.480 --> 00:32:41.510 align:start position:0% and again I think a prime example is an organizational<00:32:40.020> change<00:32:40.620> with<00:32:40.980> with<00:32:41.220> people 00:32:41.510 --> 00:32:41.520 align:start position:0% organizational change with with people 00:32:41.520 --> 00:32:43.490 align:start position:0% organizational change with with people in<00:32:41.880> a<00:32:42.059> you<00:32:42.299> know<00:32:42.419> a<00:32:42.480> reorganization<00:32:43.080> or<00:32:43.380> a 00:32:43.490 --> 00:32:43.500 align:start position:0% in a you know a reorganization or a 00:32:43.500 --> 00:32:45.590 align:start position:0% in a you know a reorganization or a Target<00:32:43.679> operating<00:32:44.159> model<00:32:44.460> and<00:32:45.000> often<00:32:45.299> I<00:32:45.419> see 00:32:45.590 --> 00:32:45.600 align:start position:0% Target operating model and often I see 00:32:45.600 --> 00:32:48.590 align:start position:0% Target operating model and often I see leaders<00:32:46.020> kind<00:32:46.260> of<00:32:46.380> throw<00:32:46.919> the<00:32:47.220> boxes<00:32:47.640> go 00:32:48.590 --> 00:32:48.600 align:start position:0% leaders kind of throw the boxes go 00:32:48.600 --> 00:32:50.269 align:start position:0% leaders kind of throw the boxes go through<00:32:48.779> the<00:32:49.020> process<00:32:49.260> get<00:32:49.679> people<00:32:49.919> in<00:32:50.159> the 00:32:50.269 --> 00:32:50.279 align:start position:0% through the process get people in the 00:32:50.279 --> 00:32:51.590 align:start position:0% through the process get people in the Box<00:32:50.399> get<00:32:50.700> a<00:32:50.880> different<00:32:51.000> name<00:32:51.179> in<00:32:51.360> a<00:32:51.480> different 00:32:51.590 --> 00:32:51.600 align:start position:0% Box get a different name in a different 00:32:51.600 --> 00:32:53.510 align:start position:0% Box get a different name in a different box<00:32:51.899> and<00:32:52.679> then 00:32:53.510 --> 00:32:53.520 align:start position:0% box and then 00:32:53.520 --> 00:32:54.950 align:start position:0% box and then just<00:32:54.000> turn<00:32:54.179> them<00:32:54.299> back<00:32:54.419> and<00:32:54.539> get<00:32:54.720> on<00:32:54.840> the 00:32:54.950 --> 00:32:54.960 align:start position:0% just turn them back and get on the 00:32:54.960 --> 00:32:56.630 align:start position:0% just turn them back and get on the business<00:32:55.140> as<00:32:55.380> usual<00:32:55.679> and<00:32:55.919> what<00:32:56.100> happens<00:32:56.279> is 00:32:56.630 --> 00:32:56.640 align:start position:0% business as usual and what happens is 00:32:56.640 --> 00:32:59.149 align:start position:0% business as usual and what happens is the<00:32:56.940> the<00:32:57.120> rules<00:32:57.539> and<00:32:57.779> the<00:32:57.960> new<00:32:58.200> framework<00:32:58.980> and 00:32:59.149 --> 00:32:59.159 align:start position:0% the the rules and the new framework and 00:32:59.159 --> 00:33:00.889 align:start position:0% the the rules and the new framework and new<00:32:59.399> organization<00:32:59.880> doesn't<00:33:00.299> get<00:33:00.539> delivered 00:33:00.889 --> 00:33:00.899 align:start position:0% new organization doesn't get delivered 00:33:00.899 --> 00:33:02.510 align:start position:0% new organization doesn't get delivered because<00:33:01.200> people<00:33:01.440> just<00:33:01.679> revert<00:33:02.100> back<00:33:02.220> to<00:33:02.340> what 00:33:02.510 --> 00:33:02.520 align:start position:0% because people just revert back to what 00:33:02.520 --> 00:33:04.190 align:start position:0% because people just revert back to what they<00:33:02.640> were<00:33:02.760> doing<00:33:02.880> before<00:33:03.120> so<00:33:03.419> it<00:33:03.659> is<00:33:03.840> it's 00:33:04.190 --> 00:33:04.200 align:start position:0% they were doing before so it is it's 00:33:04.200 --> 00:33:06.529 align:start position:0% they were doing before so it is it's really<00:33:04.500> about<00:33:04.799> that<00:33:05.279> that<00:33:05.580> leadership<00:33:06.179> that's 00:33:06.529 --> 00:33:06.539 align:start position:0% really about that that leadership that's 00:33:06.539 --> 00:33:08.630 align:start position:0% really about that that leadership that's really<00:33:06.779> critical<00:33:07.140> and<00:33:07.440> it's<00:33:07.620> a<00:33:07.860> a<00:33:08.279> critical 00:33:08.630 --> 00:33:08.640 align:start position:0% really critical and it's a a critical 00:33:08.640 --> 00:33:09.950 align:start position:0% really critical and it's a a critical part<00:33:08.880> of<00:33:09.059> any<00:33:09.179> changes<00:33:09.480> to<00:33:09.659> have<00:33:09.840> strong 00:33:09.950 --> 00:33:09.960 align:start position:0% part of any changes to have strong 00:33:09.960 --> 00:33:11.029 align:start position:0% part of any changes to have strong leadership 00:33:11.029 --> 00:33:11.039 align:start position:0% leadership 00:33:11.039 --> 00:33:13.669 align:start position:0% leadership and<00:33:11.580> and<00:33:11.760> and<00:33:12.120> I<00:33:12.779> suspect<00:33:13.140> there's<00:33:13.500> something 00:33:13.669 --> 00:33:13.679 align:start position:0% and and and I suspect there's something 00:33:13.679 --> 00:33:16.370 align:start position:0% and and and I suspect there's something in<00:33:13.919> there<00:33:14.100> about<00:33:14.419> culture<00:33:15.419> of<00:33:15.659> the<00:33:15.840> because 00:33:16.370 --> 00:33:16.380 align:start position:0% in there about culture of the because 00:33:16.380 --> 00:33:17.990 align:start position:0% in there about culture of the because because<00:33:16.679> a<00:33:16.980> transformation<00:33:17.279> program<00:33:17.700> can 00:33:17.990 --> 00:33:18.000 align:start position:0% because a transformation program can 00:33:18.000 --> 00:33:19.909 align:start position:0% because a transformation program can almost<00:33:18.179> build<00:33:18.419> up<00:33:18.659> its<00:33:18.960> own<00:33:19.019> culture<00:33:19.440> yeah 00:33:19.909 --> 00:33:19.919 align:start position:0% almost build up its own culture yeah 00:33:19.919 --> 00:33:21.649 align:start position:0% almost build up its own culture yeah yeah<00:33:20.220> so<00:33:20.820> there's<00:33:20.940> something<00:33:21.120> in<00:33:21.360> there<00:33:21.480> about 00:33:21.649 --> 00:33:21.659 align:start position:0% yeah so there's something in there about 00:33:21.659 --> 00:33:23.690 align:start position:0% yeah so there's something in there about the<00:33:22.080> culture<00:33:22.440> of<00:33:22.679> that<00:33:22.919> program<00:33:23.159> I<00:33:23.519> would 00:33:23.690 --> 00:33:23.700 align:start position:0% the culture of that program I would 00:33:23.700 --> 00:33:25.970 align:start position:0% the culture of that program I would imagine<00:33:23.880> yeah<00:33:24.600> no<00:33:24.840> I<00:33:25.019> think<00:33:25.140> it's<00:33:25.260> it's<00:33:25.500> a<00:33:25.919> good 00:33:25.970 --> 00:33:25.980 align:start position:0% imagine yeah no I think it's it's a good 00:33:25.980 --> 00:33:27.649 align:start position:0% imagine yeah no I think it's it's a good point<00:33:26.220> and<00:33:26.580> I<00:33:26.820> remember<00:33:26.940> reading<00:33:27.360> a<00:33:27.419> quote 00:33:27.649 --> 00:33:27.659 align:start position:0% point and I remember reading a quote 00:33:27.659 --> 00:33:29.810 align:start position:0% point and I remember reading a quote years<00:33:27.899> ago<00:33:28.200> about<00:33:28.380> it's<00:33:29.100> basically<00:33:29.519> very 00:33:29.810 --> 00:33:29.820 align:start position:0% years ago about it's basically very 00:33:29.820 --> 00:33:31.669 align:start position:0% years ago about it's basically very famous<00:33:30.000> I<00:33:30.299> just<00:33:30.480> can't<00:33:30.600> call<00:33:30.899> after<00:33:31.140> my<00:33:31.500> head 00:33:31.669 --> 00:33:31.679 align:start position:0% famous I just can't call after my head 00:33:31.679 --> 00:33:33.350 align:start position:0% famous I just can't call after my head about<00:33:31.860> culture<00:33:32.279> being<00:33:32.460> what<00:33:32.760> happens<00:33:32.940> when 00:33:33.350 --> 00:33:33.360 align:start position:0% about culture being what happens when 00:33:33.360 --> 00:33:35.870 align:start position:0% about culture being what happens when you<00:33:33.480> turn<00:33:33.659> away<00:33:33.840> when<00:33:34.380> you're<00:33:34.500> not<00:33:34.620> watching 00:33:35.870 --> 00:33:35.880 align:start position:0% you turn away when you're not watching 00:33:35.880 --> 00:33:37.430 align:start position:0% you turn away when you're not watching um<00:33:36.000> and<00:33:36.419> actually<00:33:36.539> I<00:33:36.779> think<00:33:36.960> it<00:33:37.080> is<00:33:37.200> a<00:33:37.320> good 00:33:37.430 --> 00:33:37.440 align:start position:0% um and actually I think it is a good 00:33:37.440 --> 00:33:40.070 align:start position:0% um and actually I think it is a good point<00:33:37.620> it<00:33:37.860> is<00:33:38.100> it<00:33:38.399> is<00:33:38.580> a<00:33:38.820> you<00:33:39.240> know<00:33:39.360> the<00:33:39.539> culture 00:33:40.070 --> 00:33:40.080 align:start position:0% point it is it is a you know the culture 00:33:40.080 --> 00:33:41.509 align:start position:0% point it is it is a you know the culture of<00:33:40.200> the<00:33:40.320> business<00:33:40.440> before<00:33:40.740> the<00:33:41.039> culture<00:33:41.340> of 00:33:41.509 --> 00:33:41.519 align:start position:0% of the business before the culture of 00:33:41.519 --> 00:33:43.549 align:start position:0% of the business before the culture of the<00:33:41.640> business<00:33:41.820> during<00:33:42.120> you<00:33:42.960> need<00:33:43.140> to<00:33:43.260> kind<00:33:43.500> of 00:33:43.549 --> 00:33:43.559 align:start position:0% the business during you need to kind of 00:33:43.559 --> 00:33:45.529 align:start position:0% the business during you need to kind of really<00:33:43.799> start<00:33:44.100> thinking<00:33:44.519> from<00:33:45.000> the<00:33:45.179> start<00:33:45.360> in 00:33:45.529 --> 00:33:45.539 align:start position:0% really start thinking from the start in 00:33:45.539 --> 00:33:47.630 align:start position:0% really start thinking from the start in the<00:33:45.720> vision<00:33:45.899> area<00:33:46.620> about<00:33:47.039> what<00:33:47.279> you<00:33:47.340> want<00:33:47.460> the 00:33:47.630 --> 00:33:47.640 align:start position:0% the vision area about what you want the 00:33:47.640 --> 00:33:49.130 align:start position:0% the vision area about what you want the culture<00:33:47.940> to<00:33:48.120> be<00:33:48.179> at<00:33:48.360> the<00:33:48.480> end<00:33:48.600> because<00:33:48.899> the 00:33:49.130 --> 00:33:49.140 align:start position:0% culture to be at the end because the 00:33:49.140 --> 00:33:50.690 align:start position:0% culture to be at the end because the only<00:33:49.260> way<00:33:49.500> you'll<00:33:49.799> achieve<00:33:50.100> that<00:33:50.220> is<00:33:50.399> to<00:33:50.580> make 00:33:50.690 --> 00:33:50.700 align:start position:0% only way you'll achieve that is to make 00:33:50.700 --> 00:33:53.029 align:start position:0% only way you'll achieve that is to make sure<00:33:50.820> it's<00:33:51.000> embedded<00:33:51.539> throughout<00:33:52.320> and<00:33:52.679> you 00:33:53.029 --> 00:33:53.039 align:start position:0% sure it's embedded throughout and you 00:33:53.039 --> 00:33:55.610 align:start position:0% sure it's embedded throughout and you don't<00:33:53.159> turn<00:33:53.340> you<00:33:53.580> back<00:33:53.760> and<00:33:54.059> it<00:33:54.840> reverts<00:33:55.500> back 00:33:55.610 --> 00:33:55.620 align:start position:0% don't turn you back and it reverts back 00:33:55.620 --> 00:33:57.830 align:start position:0% don't turn you back and it reverts back to<00:33:55.740> what<00:33:55.919> it<00:33:56.039> was<00:33:56.159> before<00:33:56.340> or<00:33:56.760> a<00:33:57.299> kind<00:33:57.539> of<00:33:57.600> newly 00:33:57.830 --> 00:33:57.840 align:start position:0% to what it was before or a kind of newly 00:33:57.840 --> 00:33:59.450 align:start position:0% to what it was before or a kind of newly created<00:33:58.200> culture<00:33:58.620> that's<00:33:58.799> been<00:33:58.980> formed<00:33:59.399> as 00:33:59.450 --> 00:33:59.460 align:start position:0% created culture that's been formed as 00:33:59.460 --> 00:34:01.549 align:start position:0% created culture that's been formed as part<00:33:59.640> of<00:33:59.760> a<00:33:59.940> business<00:34:00.000> change<00:34:00.360> so<00:34:01.200> so<00:34:01.380> I'm 00:34:01.549 --> 00:34:01.559 align:start position:0% part of a business change so so I'm 00:34:01.559 --> 00:34:03.409 align:start position:0% part of a business change so so I'm gonna<00:34:01.620> I'm<00:34:01.799> going<00:34:01.980> to<00:34:02.039> chime<00:34:02.220> in<00:34:02.399> in<00:34:02.580> the<00:34:03.120> in 00:34:03.409 --> 00:34:03.419 align:start position:0% gonna I'm going to chime in in the in 00:34:03.419 --> 00:34:06.350 align:start position:0% gonna I'm going to chime in in the in the<00:34:03.960> um<00:34:04.019> in<00:34:04.320> the<00:34:04.440> teaser<00:34:04.799> for<00:34:04.980> this<00:34:05.159> we<00:34:06.059> talked 00:34:06.350 --> 00:34:06.360 align:start position:0% the um in the teaser for this we talked 00:34:06.360 --> 00:34:09.589 align:start position:0% the um in the teaser for this we talked about<00:34:06.419> 79<00:34:07.260> 70<00:34:07.740> to<00:34:08.040> 90<00:34:08.159> of<00:34:08.820> transformation 00:34:09.589 --> 00:34:09.599 align:start position:0% about 79 70 to 90 of transformation 00:34:09.599 --> 00:34:12.349 align:start position:0% about 79 70 to 90 of transformation programs<00:34:10.200> fail<00:34:10.440> now<00:34:10.800> actually<00:34:11.040> we<00:34:11.580> cheated<00:34:12.119> a 00:34:12.349 --> 00:34:12.359 align:start position:0% programs fail now actually we cheated a 00:34:12.359 --> 00:34:14.329 align:start position:0% programs fail now actually we cheated a little<00:34:12.419> bit<00:34:12.540> and<00:34:12.720> now<00:34:12.899> whoops 00:34:14.329 --> 00:34:14.339 align:start position:0% little bit and now whoops 00:34:14.339 --> 00:34:16.669 align:start position:0% little bit and now whoops um that<00:34:15.240> statistic<00:34:15.720> was<00:34:16.020> specifically<00:34:16.500> about 00:34:16.669 --> 00:34:16.679 align:start position:0% um that statistic was specifically about 00:34:16.679 --> 00:34:20.450 align:start position:0% um that statistic was specifically about digital<00:34:17.339> transformation<00:34:17.899> right<00:34:18.899> so<00:34:19.859> digital 00:34:20.450 --> 00:34:20.460 align:start position:0% digital transformation right so digital 00:34:20.460 --> 00:34:23.810 align:start position:0% digital transformation right so digital transformation<00:34:20.820> I<00:34:21.179> think<00:34:21.240> is<00:34:21.419> is<00:34:21.859> a<00:34:22.859> very<00:34:22.980> yeah 00:34:23.810 --> 00:34:23.820 align:start position:0% transformation I think is is a very yeah 00:34:23.820 --> 00:34:26.510 align:start position:0% transformation I think is is a very yeah an<00:34:24.480> even<00:34:24.599> more<00:34:24.960> interesting<00:34:25.619> case<00:34:26.099> than 00:34:26.510 --> 00:34:26.520 align:start position:0% an even more interesting case than 00:34:26.520 --> 00:34:29.030 align:start position:0% an even more interesting case than General<00:34:26.760> business<00:34:27.179> transformation<00:34:27.780> because 00:34:29.030 --> 00:34:29.040 align:start position:0% General business transformation because 00:34:29.040 --> 00:34:32.629 align:start position:0% General business transformation because often<00:34:29.940> what<00:34:30.119> I<00:34:30.480> see<00:34:30.720> there<00:34:31.080> is 00:34:32.629 --> 00:34:32.639 align:start position:0% often what I see there is 00:34:32.639 --> 00:34:35.810 align:start position:0% often what I see there is um<00:34:33.119> the<00:34:33.780> it<00:34:33.899> organization 00:34:35.810 --> 00:34:35.820 align:start position:0% um the it organization 00:34:35.820 --> 00:34:38.510 align:start position:0% um the it organization will<00:34:36.480> change<00:34:36.780> the<00:34:37.379> software<00:34:37.980> they'll<00:34:38.280> change 00:34:38.510 --> 00:34:38.520 align:start position:0% will change the software they'll change 00:34:38.520 --> 00:34:40.730 align:start position:0% will change the software they'll change the<00:34:38.760> infrastructure 00:34:40.730 --> 00:34:40.740 align:start position:0% the infrastructure 00:34:40.740 --> 00:34:44.629 align:start position:0% the infrastructure and<00:34:41.460> and<00:34:41.760> then<00:34:42.060> the<00:34:42.300> job<00:34:42.480> then 00:34:44.629 --> 00:34:44.639 align:start position:0% and and then the job then 00:34:44.639 --> 00:34:47.149 align:start position:0% and and then the job then then<00:34:44.940> they<00:34:45.240> think<00:34:45.359> the<00:34:45.540> job<00:34:45.720> is<00:34:45.899> done<00:34:46.159> right 00:34:47.149 --> 00:34:47.159 align:start position:0% then they think the job is done right 00:34:47.159 --> 00:34:50.690 align:start position:0% then they think the job is done right the<00:34:48.119> job's<00:34:48.419> not<00:34:48.540> done<00:34:48.720> is<00:34:48.899> it 00:34:50.690 --> 00:34:50.700 align:start position:0% the job's not done is it 00:34:50.700 --> 00:34:51.879 align:start position:0% the job's not done is it no<00:34:51.000> no 00:34:51.879 --> 00:34:51.889 align:start position:0% no no 00:34:51.889 --> 00:34:53.349 align:start position:0% no no [Music] 00:34:53.349 --> 00:34:53.359 align:start position:0% [Music] 00:34:53.359 --> 00:34:56.629 align:start position:0% [Music] I<00:34:54.359> agree<00:34:54.540> and<00:34:55.020> again<00:34:55.379> I've<00:34:55.919> seen<00:34:56.099> I<00:34:56.280> mean<00:34:56.399> I<00:34:56.520> was 00:34:56.629 --> 00:34:56.639 align:start position:0% I agree and again I've seen I mean I was 00:34:56.639 --> 00:34:58.609 align:start position:0% I agree and again I've seen I mean I was with<00:34:56.760> a<00:34:57.000> large<00:34:57.180> large<00:34:57.660> organization<00:34:58.320> probably 00:34:58.609 --> 00:34:58.619 align:start position:0% with a large large organization probably 00:34:58.619 --> 00:35:01.010 align:start position:0% with a large large organization probably it<00:34:58.980> was<00:34:59.099> a<00:34:59.760> very 00:35:01.010 --> 00:35:01.020 align:start position:0% it was a very 00:35:01.020 --> 00:35:03.890 align:start position:0% it was a very large<00:35:01.800> Global<00:35:02.460> cleaning<00:35:03.359> and<00:35:03.480> infrastructure 00:35:03.890 --> 00:35:03.900 align:start position:0% large Global cleaning and infrastructure 00:35:03.900 --> 00:35:06.050 align:start position:0% large Global cleaning and infrastructure Facilities<00:35:04.440> Management<00:35:04.680> business<00:35:05.099> 50<00:35:05.940> 000 00:35:06.050 --> 00:35:06.060 align:start position:0% Facilities Management business 50 000 00:35:06.060 --> 00:35:07.910 align:start position:0% Facilities Management business 50 000 people<00:35:06.240> across<00:35:06.660> the<00:35:06.720> globe<00:35:07.020> and<00:35:07.200> they'd<00:35:07.560> this 00:35:07.910 --> 00:35:07.920 align:start position:0% people across the globe and they'd this 00:35:07.920 --> 00:35:10.250 align:start position:0% people across the globe and they'd this was<00:35:08.040> when<00:35:08.400> I<00:35:08.580> was<00:35:08.640> kind<00:35:08.940> of<00:35:09.060> HR<00:35:09.599> advisor<00:35:10.140> level 00:35:10.250 --> 00:35:10.260 align:start position:0% was when I was kind of HR advisor level 00:35:10.260 --> 00:35:12.470 align:start position:0% was when I was kind of HR advisor level so<00:35:10.619> I<00:35:10.800> didn't<00:35:10.920> take<00:35:11.220> as<00:35:11.460> much<00:35:11.700> notice<00:35:12.060> of<00:35:12.240> the 00:35:12.470 --> 00:35:12.480 align:start position:0% so I didn't take as much notice of the 00:35:12.480 --> 00:35:14.450 align:start position:0% so I didn't take as much notice of the reasons<00:35:12.960> but<00:35:13.260> it<00:35:13.440> stuck<00:35:13.680> in<00:35:13.859> my<00:35:13.980> brain<00:35:14.220> but 00:35:14.450 --> 00:35:14.460 align:start position:0% reasons but it stuck in my brain but 00:35:14.460 --> 00:35:17.569 align:start position:0% reasons but it stuck in my brain but they<00:35:14.700> tried<00:35:14.940> to<00:35:15.000> implement<00:35:15.359> sap<00:35:16.460> across<00:35:17.460> the 00:35:17.569 --> 00:35:17.579 align:start position:0% they tried to implement sap across the 00:35:17.579 --> 00:35:20.390 align:start position:0% they tried to implement sap across the globe<00:35:18.240> and<00:35:19.200> um<00:35:19.200> it<00:35:19.500> was<00:35:19.560> the<00:35:19.740> same<00:35:19.859> thing<00:35:20.099> you 00:35:20.390 --> 00:35:20.400 align:start position:0% globe and um it was the same thing you 00:35:20.400 --> 00:35:21.829 align:start position:0% globe and um it was the same thing you know<00:35:20.460> actually<00:35:20.700> they<00:35:21.060> spent<00:35:21.240> four<00:35:21.480> million 00:35:21.829 --> 00:35:21.839 align:start position:0% know actually they spent four million 00:35:21.839 --> 00:35:23.750 align:start position:0% know actually they spent four million pounds<00:35:22.200> and<00:35:22.800> what<00:35:22.920> I<00:35:23.040> remember<00:35:23.160> remember<00:35:23.460> the 00:35:23.750 --> 00:35:23.760 align:start position:0% pounds and what I remember remember the 00:35:23.760 --> 00:35:25.190 align:start position:0% pounds and what I remember remember the person<00:35:23.940> standing<00:35:24.420> up<00:35:24.480> on<00:35:24.660> the<00:35:24.780> stage<00:35:24.900> they 00:35:25.190 --> 00:35:25.200 align:start position:0% person standing up on the stage they 00:35:25.200 --> 00:35:27.170 align:start position:0% person standing up on the stage they spent<00:35:25.380> four<00:35:25.619> million<00:35:25.980> pounds<00:35:26.339> buying 00:35:27.170 --> 00:35:27.180 align:start position:0% spent four million pounds buying 00:35:27.180 --> 00:35:29.569 align:start position:0% spent four million pounds buying embedded<00:35:27.599> sap<00:35:27.960> and<00:35:28.740> then<00:35:28.859> because<00:35:29.280> the 00:35:29.569 --> 00:35:29.579 align:start position:0% embedded sap and then because the 00:35:29.579 --> 00:35:30.650 align:start position:0% embedded sap and then because the behaviors 00:35:30.650 --> 00:35:30.660 align:start position:0% behaviors 00:35:30.660 --> 00:35:32.450 align:start position:0% behaviors of<00:35:31.200> the<00:35:31.380> people<00:35:31.560> in<00:35:31.680> the<00:35:31.800> organization<00:35:32.220> and 00:35:32.450 --> 00:35:32.460 align:start position:0% of the people in the organization and 00:35:32.460 --> 00:35:33.650 align:start position:0% of the people in the organization and the<00:35:32.579> culture<00:35:32.820> of<00:35:32.940> the<00:35:33.000> organization<00:35:33.420> didn't 00:35:33.650 --> 00:35:33.660 align:start position:0% the culture of the organization didn't 00:35:33.660 --> 00:35:35.930 align:start position:0% the culture of the organization didn't adopt<00:35:34.260> that<00:35:34.440> they<00:35:34.740> had<00:35:34.920> to<00:35:35.040> pull<00:35:35.220> it<00:35:35.400> and<00:35:35.820> it 00:35:35.930 --> 00:35:35.940 align:start position:0% adopt that they had to pull it and it 00:35:35.940 --> 00:35:37.849 align:start position:0% adopt that they had to pull it and it was<00:35:36.359> just<00:35:36.480> a<00:35:36.660> waste<00:35:37.079> of<00:35:37.140> four<00:35:37.260> million<00:35:37.560> pounds 00:35:37.849 --> 00:35:37.859 align:start position:0% was just a waste of four million pounds 00:35:37.859 --> 00:35:40.370 align:start position:0% was just a waste of four million pounds and<00:35:38.040> I<00:35:38.280> I<00:35:38.400> only<00:35:38.820> remember<00:35:39.119> because<00:35:39.540> the<00:35:40.140> person 00:35:40.370 --> 00:35:40.380 align:start position:0% and I I only remember because the person 00:35:40.380 --> 00:35:41.870 align:start position:0% and I I only remember because the person had<00:35:40.619> to<00:35:40.740> get<00:35:40.859> up<00:35:40.980> on<00:35:41.160> the<00:35:41.280> stage<00:35:41.460> and<00:35:41.700> tell 00:35:41.870 --> 00:35:41.880 align:start position:0% had to get up on the stage and tell 00:35:41.880 --> 00:35:43.790 align:start position:0% had to get up on the stage and tell everybody<00:35:42.060> that<00:35:42.839> despite<00:35:43.140> spending<00:35:43.680> four 00:35:43.790 --> 00:35:43.800 align:start position:0% everybody that despite spending four 00:35:43.800 --> 00:35:46.010 align:start position:0% everybody that despite spending four million<00:35:44.160> pounds<00:35:44.460> they<00:35:44.760> decided<00:35:45.240> to<00:35:45.540> not 00:35:46.010 --> 00:35:46.020 align:start position:0% million pounds they decided to not 00:35:46.020 --> 00:35:48.710 align:start position:0% million pounds they decided to not progress<00:35:46.619> with<00:35:46.920> the<00:35:47.220> sap<00:35:47.520> system<00:35:47.940> and<00:35:48.540> and 00:35:48.710 --> 00:35:48.720 align:start position:0% progress with the sap system and and 00:35:48.720 --> 00:35:50.870 align:start position:0% progress with the sap system and and that<00:35:49.020> was<00:35:49.140> all<00:35:49.320> down<00:35:49.619> to<00:35:49.859> culture<00:35:50.700> and 00:35:50.870 --> 00:35:50.880 align:start position:0% that was all down to culture and 00:35:50.880 --> 00:35:53.690 align:start position:0% that was all down to culture and behaviors<00:35:51.300> and<00:35:51.540> not<00:35:51.900> embedding<00:35:52.380> and<00:35:53.040> um<00:35:53.040> just 00:35:53.690 --> 00:35:53.700 align:start position:0% behaviors and not embedding and um just 00:35:53.700 --> 00:35:55.430 align:start position:0% behaviors and not embedding and um just exactly<00:35:54.060> what<00:35:54.240> you<00:35:54.359> talked<00:35:54.660> about<00:35:54.720> what<00:35:55.140> you 00:35:55.430 --> 00:35:55.440 align:start position:0% exactly what you talked about what you 00:35:55.440 --> 00:35:57.589 align:start position:0% exactly what you talked about what you know<00:35:55.560> it's<00:35:55.619> probably<00:35:55.800> 15<00:35:56.099> years<00:35:56.400> ago<00:35:57.119> so 00:35:57.589 --> 00:35:57.599 align:start position:0% know it's probably 15 years ago so 00:35:57.599 --> 00:35:59.210 align:start position:0% know it's probably 15 years ago so probably<00:35:57.839> even<00:35:58.140> greater<00:35:58.619> impact<00:35:58.980> because 00:35:59.210 --> 00:35:59.220 align:start position:0% probably even greater impact because 00:35:59.220 --> 00:36:01.310 align:start position:0% probably even greater impact because technology<00:35:59.700> wasn't<00:36:00.000> as<00:36:00.180> advanced<00:36:00.720> and<00:36:01.320> um 00:36:01.310 --> 00:36:01.320 align:start position:0% technology wasn't as advanced and um 00:36:01.320 --> 00:36:04.250 align:start position:0% technology wasn't as advanced and um adaptable<00:36:02.220> as<00:36:02.400> it<00:36:02.520> is<00:36:02.640> now 00:36:04.250 --> 00:36:04.260 align:start position:0% adaptable as it is now 00:36:04.260 --> 00:36:07.670 align:start position:0% adaptable as it is now yeah<00:36:04.560> yeah<00:36:04.740> and<00:36:05.640> it's<00:36:06.119> it<00:36:06.480> can<00:36:06.660> be<00:36:06.839> a<00:36:06.960> real<00:36:07.140> it 00:36:07.670 --> 00:36:07.680 align:start position:0% yeah yeah and it's it can be a real it 00:36:07.680 --> 00:36:10.609 align:start position:0% yeah yeah and it's it can be a real it can<00:36:07.920> be<00:36:08.040> a<00:36:08.160> real<00:36:08.400> uh<00:36:09.000> be<00:36:09.240> real<00:36:09.420> challenge<00:36:10.260> um<00:36:10.380> so 00:36:10.609 --> 00:36:10.619 align:start position:0% can be a real uh be real challenge um so 00:36:10.619 --> 00:36:12.470 align:start position:0% can be a real uh be real challenge um so our<00:36:10.800> shark's<00:36:11.220> thrown<00:36:11.460> out<00:36:11.579> a<00:36:11.880> comment<00:36:12.180> a 00:36:12.470 --> 00:36:12.480 align:start position:0% our shark's thrown out a comment a 00:36:12.480 --> 00:36:14.390 align:start position:0% our shark's thrown out a comment a comment<00:36:12.900> a<00:36:13.140> shock's<00:36:13.560> on<00:36:13.740> fire<00:36:13.859> today<00:36:14.160> thank 00:36:14.390 --> 00:36:14.400 align:start position:0% comment a shock's on fire today thank 00:36:14.400 --> 00:36:17.390 align:start position:0% comment a shock's on fire today thank you<00:36:14.520> Ashok<00:36:15.000> uh<00:36:15.660> where<00:36:15.780> he's<00:36:16.320> saying<00:36:17.160> um<00:36:17.160> would 00:36:17.390 --> 00:36:17.400 align:start position:0% you Ashok uh where he's saying um would 00:36:17.400 --> 00:36:19.069 align:start position:0% you Ashok uh where he's saying um would Place<00:36:17.579> some<00:36:17.760> gates<00:36:18.000> and<00:36:18.180> checkpoints<00:36:18.780> to 00:36:19.069 --> 00:36:19.079 align:start position:0% Place some gates and checkpoints to 00:36:19.079 --> 00:36:20.569 align:start position:0% Place some gates and checkpoints to ensure<00:36:19.380> new<00:36:19.560> methods<00:36:19.920> are<00:36:19.980> followed<00:36:20.220> be<00:36:20.400> an 00:36:20.569 --> 00:36:20.579 align:start position:0% ensure new methods are followed be an 00:36:20.579 --> 00:36:21.710 align:start position:0% ensure new methods are followed be an idea 00:36:21.710 --> 00:36:21.720 align:start position:0% idea 00:36:21.720 --> 00:36:23.270 align:start position:0% idea um<00:36:21.780> and<00:36:22.020> and<00:36:22.140> he's<00:36:22.320> had<00:36:22.500> some<00:36:22.680> success<00:36:23.040> with 00:36:23.270 --> 00:36:23.280 align:start position:0% um and and he's had some success with 00:36:23.280 --> 00:36:25.430 align:start position:0% um and and he's had some success with that<00:36:23.400> what<00:36:23.579> are<00:36:23.760> your<00:36:23.880> thoughts<00:36:24.119> on<00:36:24.300> that 00:36:25.430 --> 00:36:25.440 align:start position:0% that what are your thoughts on that 00:36:25.440 --> 00:36:28.670 align:start position:0% that what are your thoughts on that yeah<00:36:26.280> I<00:36:26.579> know<00:36:26.760> I<00:36:27.000> do<00:36:27.240> agree<00:36:27.480> I<00:36:27.839> think<00:36:27.960> that<00:36:28.320> my 00:36:28.670 --> 00:36:28.680 align:start position:0% yeah I know I do agree I think that my 00:36:28.680 --> 00:36:30.170 align:start position:0% yeah I know I do agree I think that my expertise<00:36:29.220> isn't<00:36:29.520> in<00:36:29.640> terms<00:36:29.820> of<00:36:29.940> project 00:36:30.170 --> 00:36:30.180 align:start position:0% expertise isn't in terms of project 00:36:30.180 --> 00:36:32.569 align:start position:0% expertise isn't in terms of project management<00:36:30.540> but<00:36:30.960> where<00:36:31.140> I've<00:36:31.320> seen<00:36:31.619> really 00:36:32.569 --> 00:36:32.579 align:start position:0% management but where I've seen really 00:36:32.579 --> 00:36:33.890 align:start position:0% management but where I've seen really successful<00:36:33.000> business<00:36:33.180> transformation<00:36:33.599> it's 00:36:33.890 --> 00:36:33.900 align:start position:0% successful business transformation it's 00:36:33.900 --> 00:36:34.910 align:start position:0% successful business transformation it's where<00:36:34.020> there's<00:36:34.140> some<00:36:34.320> governance<00:36:34.740> around 00:36:34.910 --> 00:36:34.920 align:start position:0% where there's some governance around 00:36:34.920 --> 00:36:36.950 align:start position:0% where there's some governance around things<00:36:35.220> and<00:36:35.640> I<00:36:36.240> personally<00:36:36.599> think<00:36:36.839> it's 00:36:36.950 --> 00:36:36.960 align:start position:0% things and I personally think it's 00:36:36.960 --> 00:36:38.270 align:start position:0% things and I personally think it's really<00:36:37.140> important<00:36:37.619> as<00:36:37.859> part<00:36:38.040> of<00:36:38.160> that 00:36:38.270 --> 00:36:38.280 align:start position:0% really important as part of that 00:36:38.280 --> 00:36:40.849 align:start position:0% really important as part of that planning<00:36:38.640> process<00:36:39.000> to<00:36:39.300> have<00:36:39.420> those<00:36:39.859> sign-offs 00:36:40.849 --> 00:36:40.859 align:start position:0% planning process to have those sign-offs 00:36:40.859 --> 00:36:42.589 align:start position:0% planning process to have those sign-offs gateways<00:36:41.520> and<00:36:41.760> and<00:36:42.119> somebody<00:36:42.359> who's 00:36:42.589 --> 00:36:42.599 align:start position:0% gateways and and somebody who's 00:36:42.599 --> 00:36:44.089 align:start position:0% gateways and and somebody who's responsible<00:36:43.079> for<00:36:43.320> making<00:36:43.500> sure<00:36:43.740> that<00:36:43.920> things 00:36:44.089 --> 00:36:44.099 align:start position:0% responsible for making sure that things 00:36:44.099 --> 00:36:45.950 align:start position:0% responsible for making sure that things are<00:36:44.220> delivered<00:36:44.640> so<00:36:44.880> yeah<00:36:45.119> I<00:36:45.300> do<00:36:45.420> you<00:36:45.599> know<00:36:45.720> I<00:36:45.839> do 00:36:45.950 --> 00:36:45.960 align:start position:0% are delivered so yeah I do you know I do 00:36:45.960 --> 00:36:46.970 align:start position:0% are delivered so yeah I do you know I do agree 00:36:46.970 --> 00:36:46.980 align:start position:0% agree 00:36:46.980 --> 00:36:48.170 align:start position:0% agree um<00:36:47.099> and<00:36:47.339> it's<00:36:47.460> and<00:36:47.640> again<00:36:47.760> it's<00:36:48.000> something 00:36:48.170 --> 00:36:48.180 align:start position:0% um and it's and again it's something 00:36:48.180 --> 00:36:50.390 align:start position:0% um and it's and again it's something that's<00:36:48.480> often<00:36:48.900> forgotten<00:36:49.380> about<00:36:49.560> doing<00:36:49.980> a 00:36:50.390 --> 00:36:50.400 align:start position:0% that's often forgotten about doing a 00:36:50.400 --> 00:36:51.770 align:start position:0% that's often forgotten about doing a change<00:36:50.820> management<00:36:51.119> and<00:36:51.480> transformation 00:36:51.770 --> 00:36:51.780 align:start position:0% change management and transformation 00:36:51.780 --> 00:36:53.089 align:start position:0% change management and transformation piece 00:36:53.089 --> 00:36:53.099 align:start position:0% piece 00:36:53.099 --> 00:36:56.089 align:start position:0% piece yeah<00:36:53.700> and<00:36:53.940> and<00:36:54.060> now<00:36:54.540> again<00:36:54.900> I<00:36:55.200> want<00:36:55.320> to<00:36:55.500> just 00:36:56.089 --> 00:36:56.099 align:start position:0% yeah and and now again I want to just 00:36:56.099 --> 00:36:58.430 align:start position:0% yeah and and now again I want to just throw<00:36:56.339> up<00:36:56.520> that<00:36:56.700> there<00:36:57.240> are<00:36:57.420> at<00:36:57.599> least<00:36:57.780> two 00:36:58.430 --> 00:36:58.440 align:start position:0% throw up that there are at least two 00:36:58.440 --> 00:37:00.170 align:start position:0% throw up that there are at least two ways<00:36:58.980> that<00:36:59.099> people<00:36:59.280> use<00:36:59.579> change<00:36:59.820> management 00:37:00.170 --> 00:37:00.180 align:start position:0% ways that people use change management 00:37:00.180 --> 00:37:02.030 align:start position:0% ways that people use change management and<00:37:00.540> Lisa<00:37:00.900> just<00:37:01.079> used<00:37:01.260> it<00:37:01.440> in<00:37:01.500> a<00:37:01.680> different<00:37:01.800> way 00:37:02.030 --> 00:37:02.040 align:start position:0% and Lisa just used it in a different way 00:37:02.040 --> 00:37:04.130 align:start position:0% and Lisa just used it in a different way to<00:37:02.220> the<00:37:02.339> way<00:37:02.460> we<00:37:02.579> were<00:37:02.700> using<00:37:02.940> it<00:37:03.060> earlier<00:37:03.420> so 00:37:04.130 --> 00:37:04.140 align:start position:0% to the way we were using it earlier so 00:37:04.140 --> 00:37:07.250 align:start position:0% to the way we were using it earlier so earlier<00:37:04.440> we<00:37:04.619> were<00:37:04.800> talking<00:37:04.980> about<00:37:05.280> change 00:37:07.250 --> 00:37:07.260 align:start position:0% earlier we were talking about change 00:37:07.260 --> 00:37:08.690 align:start position:0% earlier we were talking about change right 00:37:08.690 --> 00:37:08.700 align:start position:0% right 00:37:08.700 --> 00:37:10.430 align:start position:0% right I think<00:37:09.300> what<00:37:09.540> you<00:37:09.720> were<00:37:09.900> when<00:37:10.200> you<00:37:10.380> use 00:37:10.430 --> 00:37:10.440 align:start position:0% I think what you were when you use 00:37:10.440 --> 00:37:12.290 align:start position:0% I think what you were when you use change<00:37:10.680> management<00:37:10.920> there<00:37:11.460> it's<00:37:11.880> a<00:37:12.119> very 00:37:12.290 --> 00:37:12.300 align:start position:0% change management there it's a very 00:37:12.300 --> 00:37:14.750 align:start position:0% change management there it's a very specific<00:37:12.599> process<00:37:13.200> of<00:37:13.760> stakeholder 00:37:14.750 --> 00:37:14.760 align:start position:0% specific process of stakeholder 00:37:14.760 --> 00:37:17.810 align:start position:0% specific process of stakeholder engagement<00:37:15.119> to<00:37:16.079> ensure<00:37:16.440> adoption<00:37:16.980> of<00:37:17.460> your 00:37:17.810 --> 00:37:17.820 align:start position:0% engagement to ensure adoption of your 00:37:17.820 --> 00:37:20.390 align:start position:0% engagement to ensure adoption of your deliverables<00:37:18.720> right<00:37:19.200> yes 00:37:20.390 --> 00:37:20.400 align:start position:0% deliverables right yes 00:37:20.400 --> 00:37:22.970 align:start position:0% deliverables right yes um<00:37:20.520> and<00:37:20.700> and<00:37:21.060> Gregor<00:37:21.780> you'd<00:37:22.440> said<00:37:22.560> you'd<00:37:22.859> put 00:37:22.970 --> 00:37:22.980 align:start position:0% um and and Gregor you'd said you'd put 00:37:22.980 --> 00:37:24.470 align:start position:0% um and and Gregor you'd said you'd put something<00:37:23.160> I<00:37:23.460> just<00:37:23.640> found<00:37:23.760> people<00:37:24.060> put<00:37:24.420> a 00:37:24.470 --> 00:37:24.480 align:start position:0% something I just found people put a 00:37:24.480 --> 00:37:26.329 align:start position:0% something I just found people put a couple<00:37:24.599> of<00:37:24.720> things<00:37:24.839> into<00:37:24.960> the<00:37:25.200> Q<00:37:25.380> a<00:37:25.500> area<00:37:25.980> so 00:37:26.329 --> 00:37:26.339 align:start position:0% couple of things into the Q a area so 00:37:26.339 --> 00:37:28.670 align:start position:0% couple of things into the Q a area so Gregor<00:37:26.700> you'd<00:37:27.000> said<00:37:27.119> something<00:37:27.359> uh<00:37:28.320> similar 00:37:28.670 --> 00:37:28.680 align:start position:0% Gregor you'd said something uh similar 00:37:28.680 --> 00:37:30.770 align:start position:0% Gregor you'd said something uh similar to<00:37:28.800> that<00:37:28.980> a<00:37:29.099> little<00:37:29.220> while<00:37:29.400> ago 00:37:30.770 --> 00:37:30.780 align:start position:0% to that a little while ago 00:37:30.780 --> 00:37:33.310 align:start position:0% to that a little while ago um<00:37:30.839> so<00:37:31.500> so<00:37:31.619> change<00:37:31.980> management<00:37:32.280> in<00:37:32.880> that<00:37:33.000> sense 00:37:33.310 --> 00:37:33.320 align:start position:0% um so so change management in that sense 00:37:33.320 --> 00:37:36.349 align:start position:0% um so so change management in that sense I<00:37:34.320> think<00:37:34.440> Gregor<00:37:35.220> was<00:37:35.339> asking<00:37:35.640> should<00:37:35.940> that<00:37:36.119> be 00:37:36.349 --> 00:37:36.359 align:start position:0% I think Gregor was asking should that be 00:37:36.359 --> 00:37:38.810 align:start position:0% I think Gregor was asking should that be part<00:37:36.720> of<00:37:36.960> you<00:37:37.560> know<00:37:37.680> a<00:37:37.800> pillar<00:37:38.160> of 00:37:38.810 --> 00:37:38.820 align:start position:0% part of you know a pillar of 00:37:38.820 --> 00:37:42.470 align:start position:0% part of you know a pillar of you<00:37:39.480> know<00:37:39.540> delivery<00:37:40.260> and<00:37:40.800> and<00:37:41.060> I'm<00:37:42.060> assuming 00:37:42.470 --> 00:37:42.480 align:start position:0% you know delivery and and I'm assuming 00:37:42.480 --> 00:37:44.089 align:start position:0% you know delivery and and I'm assuming from<00:37:43.140> my<00:37:43.260> perspective<00:37:43.560> the<00:37:43.800> answer<00:37:43.859> is 00:37:44.089 --> 00:37:44.099 align:start position:0% from my perspective the answer is 00:37:44.099 --> 00:37:46.670 align:start position:0% from my perspective the answer is absolutely<00:37:44.760> you<00:37:45.420> know<00:37:45.540> if<00:37:46.440> you're<00:37:46.500> doing 00:37:46.670 --> 00:37:46.680 align:start position:0% absolutely you know if you're doing 00:37:46.680 --> 00:37:49.069 align:start position:0% absolutely you know if you're doing smaller<00:37:47.160> projects<00:37:47.579> every<00:37:48.119> project<00:37:48.480> manager 00:37:49.069 --> 00:37:49.079 align:start position:0% smaller projects every project manager 00:37:49.079 --> 00:37:51.130 align:start position:0% smaller projects every project manager should<00:37:49.800> be<00:37:49.920> trained<00:37:50.339> in<00:37:50.460> change<00:37:50.700> management 00:37:51.130 --> 00:37:51.140 align:start position:0% should be trained in change management 00:37:51.140 --> 00:37:53.630 align:start position:0% should be trained in change management if<00:37:52.140> you've<00:37:52.320> got<00:37:52.440> a<00:37:52.619> bigger<00:37:52.859> organization<00:37:53.339> you 00:37:53.630 --> 00:37:53.640 align:start position:0% if you've got a bigger organization you 00:37:53.640 --> 00:37:54.710 align:start position:0% if you've got a bigger organization you might<00:37:53.760> actually<00:37:53.940> have<00:37:54.119> a<00:37:54.300> change<00:37:54.420> management 00:37:54.710 --> 00:37:54.720 align:start position:0% might actually have a change management 00:37:54.720 --> 00:37:56.810 align:start position:0% might actually have a change management team<00:37:55.140> to<00:37:55.500> support<00:37:55.619> the<00:37:55.920> project<00:37:56.099> managers<00:37:56.640> in 00:37:56.810 --> 00:37:56.820 align:start position:0% team to support the project managers in 00:37:56.820 --> 00:37:58.730 align:start position:0% team to support the project managers in change<00:37:57.060> management<00:37:57.359> and<00:37:58.200> if<00:37:58.380> you're<00:37:58.560> running 00:37:58.730 --> 00:37:58.740 align:start position:0% change management and if you're running 00:37:58.740 --> 00:38:01.790 align:start position:0% change management and if you're running an<00:37:58.980> I.T<00:37:59.280> Department<00:37:59.520> of<00:38:00.060> any<00:38:00.420> size<00:38:00.720> you<00:38:01.619> need 00:38:01.790 --> 00:38:01.800 align:start position:0% an I.T Department of any size you need 00:38:01.800 --> 00:38:03.770 align:start position:0% an I.T Department of any size you need someone<00:38:01.980> on<00:38:02.339> that<00:38:02.579> team<00:38:02.820> who<00:38:03.240> is<00:38:03.359> a<00:38:03.660> real 00:38:03.770 --> 00:38:03.780 align:start position:0% someone on that team who is a real 00:38:03.780 --> 00:38:06.230 align:start position:0% someone on that team who is a real change<00:38:04.020> management<00:38:04.320> expert<00:38:04.859> because<00:38:05.160> and<00:38:06.119> I'm 00:38:06.230 --> 00:38:06.240 align:start position:0% change management expert because and I'm 00:38:06.240 --> 00:38:09.410 align:start position:0% change management expert because and I'm not<00:38:06.359> picking<00:38:06.660> on<00:38:06.780> it<00:38:06.960> guys<00:38:07.380> but<00:38:08.160> I<00:38:08.400> T<00:38:08.579> so<00:38:09.119> we<00:38:09.300> see 00:38:09.410 --> 00:38:09.420 align:start position:0% not picking on it guys but I T so we see 00:38:09.420 --> 00:38:11.510 align:start position:0% not picking on it guys but I T so we see this<00:38:09.540> a<00:38:09.780> lot<00:38:09.839> with<00:38:10.140> you<00:38:10.980> know<00:38:11.220> it's<00:38:11.280> kind<00:38:11.460> of 00:38:11.510 --> 00:38:11.520 align:start position:0% this a lot with you know it's kind of 00:38:11.520 --> 00:38:13.730 align:start position:0% this a lot with you know it's kind of cio's<00:38:12.060> organization<00:38:12.599> with<00:38:13.260> engineering 00:38:13.730 --> 00:38:13.740 align:start position:0% cio's organization with engineering 00:38:13.740 --> 00:38:17.150 align:start position:0% cio's organization with engineering organizations<00:38:14.599> generally<00:38:15.800> engineers<00:38:16.800> and<00:38:17.040> it 00:38:17.150 --> 00:38:17.160 align:start position:0% organizations generally engineers and it 00:38:17.160 --> 00:38:18.950 align:start position:0% organizations generally engineers and it guys<00:38:17.520> work<00:38:17.880> really<00:38:18.060> well<00:38:18.240> with<00:38:18.420> other 00:38:18.950 --> 00:38:18.960 align:start position:0% guys work really well with other 00:38:18.960 --> 00:38:21.109 align:start position:0% guys work really well with other engineers<00:38:19.320> and<00:38:19.560> it<00:38:19.740> guys 00:38:21.109 --> 00:38:21.119 align:start position:0% engineers and it guys 00:38:21.119 --> 00:38:24.170 align:start position:0% engineers and it guys but<00:38:21.839> they<00:38:22.200> don't<00:38:22.500> always<00:38:22.740> communicate 00:38:24.170 --> 00:38:24.180 align:start position:0% but they don't always communicate 00:38:24.180 --> 00:38:26.589 align:start position:0% but they don't always communicate and<00:38:24.780> and<00:38:24.780> interact<00:38:25.380> quite<00:38:25.800> as<00:38:25.920> effectively 00:38:26.589 --> 00:38:26.599 align:start position:0% and and interact quite as effectively 00:38:26.599 --> 00:38:30.650 align:start position:0% and and interact quite as effectively with<00:38:27.599> the<00:38:27.960> business<00:38:28.700> and<00:38:29.700> so<00:38:30.000> that<00:38:30.420> change 00:38:30.650 --> 00:38:30.660 align:start position:0% with the business and so that change 00:38:30.660 --> 00:38:33.170 align:start position:0% with the business and so that change piece<00:38:31.140> can<00:38:31.260> often<00:38:31.500> get<00:38:31.680> missed<00:38:32.280> in<00:38:33.000> the 00:38:33.170 --> 00:38:33.180 align:start position:0% piece can often get missed in the 00:38:33.180 --> 00:38:34.670 align:start position:0% piece can often get missed in the technical<00:38:33.480> details<00:38:33.960> of<00:38:34.079> here's<00:38:34.619> the 00:38:34.670 --> 00:38:34.680 align:start position:0% technical details of here's the 00:38:34.680 --> 00:38:35.630 align:start position:0% technical details of here's the deliverable 00:38:35.630 --> 00:38:35.640 align:start position:0% deliverable 00:38:35.640 --> 00:38:37.010 align:start position:0% deliverable and 00:38:37.010 --> 00:38:37.020 align:start position:0% and 00:38:37.020 --> 00:38:38.270 align:start position:0% and um<00:38:37.079> you<00:38:37.320> know<00:38:37.440> what<00:38:37.560> we've<00:38:37.740> trained<00:38:38.040> you<00:38:38.099> to 00:38:38.270 --> 00:38:38.280 align:start position:0% um you know what we've trained you to 00:38:38.280 --> 00:38:40.250 align:start position:0% um you know what we've trained you to you<00:38:38.400> to<00:38:38.579> press<00:38:38.760> the<00:38:38.940> buttons<00:38:39.300> that's<00:38:39.839> not<00:38:40.140> the 00:38:40.250 --> 00:38:40.260 align:start position:0% you to press the buttons that's not the 00:38:40.260 --> 00:38:42.230 align:start position:0% you to press the buttons that's not the same<00:38:40.380> as<00:38:40.560> actually<00:38:40.800> understanding<00:38:41.460> why<00:38:42.119> and 00:38:42.230 --> 00:38:42.240 align:start position:0% same as actually understanding why and 00:38:42.240 --> 00:38:43.670 align:start position:0% same as actually understanding why and how<00:38:42.420> and<00:38:42.599> what<00:38:42.780> do<00:38:42.839> I<00:38:42.960> need<00:38:43.079> to<00:38:43.140> do<00:38:43.320> differently 00:38:43.670 --> 00:38:43.680 align:start position:0% how and what do I need to do differently 00:38:43.680 --> 00:38:46.010 align:start position:0% how and what do I need to do differently and<00:38:43.920> what's<00:38:44.099> in<00:38:44.280> it<00:38:44.400> for<00:38:44.579> me<00:38:44.700> and<00:38:45.359> all<00:38:45.540> that<00:38:45.720> all 00:38:46.010 --> 00:38:46.020 align:start position:0% and what's in it for me and all that all 00:38:46.020 --> 00:38:48.230 align:start position:0% and what's in it for me and all that all that<00:38:46.200> good<00:38:46.380> stuff<00:38:46.619> so<00:38:47.220> absolutely 00:38:48.230 --> 00:38:48.240 align:start position:0% that good stuff so absolutely 00:38:48.240 --> 00:38:51.829 align:start position:0% that good stuff so absolutely um<00:38:48.359> uh<00:38:48.900> I<00:38:49.020> think<00:38:49.380> 100<00:38:49.700> Gregor<00:38:50.700> that<00:38:51.000> that<00:38:51.480> needs 00:38:51.829 --> 00:38:51.839 align:start position:0% um uh I think 100 Gregor that that needs 00:38:51.839 --> 00:38:54.710 align:start position:0% um uh I think 100 Gregor that that needs to<00:38:51.900> be<00:38:52.020> part<00:38:52.320> of<00:38:52.560> your<00:38:52.859> plan<00:38:53.099> having<00:38:53.640> a<00:38:54.119> change 00:38:54.710 --> 00:38:54.720 align:start position:0% to be part of your plan having a change 00:38:54.720 --> 00:38:57.589 align:start position:0% to be part of your plan having a change management<00:38:55.020> in<00:38:55.680> that<00:38:55.859> sense<00:38:56.420> embedded<00:38:57.420> in 00:38:57.589 --> 00:38:57.599 align:start position:0% management in that sense embedded in 00:38:57.599 --> 00:38:59.810 align:start position:0% management in that sense embedded in anything<00:38:57.900> that<00:38:58.260> you<00:38:58.380> do<00:38:58.500> and<00:38:59.160> I<00:38:59.520> don't<00:38:59.640> think 00:38:59.810 --> 00:38:59.820 align:start position:0% anything that you do and I don't think 00:38:59.820 --> 00:39:01.430 align:start position:0% anything that you do and I don't think that's<00:38:59.940> unique<00:39:00.300> to<00:39:00.599> business<00:39:00.900> transformation 00:39:01.430 --> 00:39:01.440 align:start position:0% that's unique to business transformation 00:39:01.440 --> 00:39:04.130 align:start position:0% that's unique to business transformation I<00:39:02.160> think<00:39:02.280> that<00:39:02.579> that<00:39:02.760> that<00:39:02.880> applies<00:39:03.480> to<00:39:03.780> any 00:39:04.130 --> 00:39:04.140 align:start position:0% I think that that that applies to any 00:39:04.140 --> 00:39:05.630 align:start position:0% I think that that that applies to any kind<00:39:04.320> of<00:39:04.380> project<00:39:04.560> delivery<00:39:05.160> organization 00:39:05.630 --> 00:39:05.640 align:start position:0% kind of project delivery organization 00:39:05.640 --> 00:39:08.150 align:start position:0% kind of project delivery organization should<00:39:06.060> should<00:39:06.540> be<00:39:06.839> thinking<00:39:07.140> that<00:39:07.380> way<00:39:07.500> your 00:39:08.150 --> 00:39:08.160 align:start position:0% should should be thinking that way your 00:39:08.160 --> 00:39:10.430 align:start position:0% should should be thinking that way your job's<00:39:08.460> not<00:39:08.579> done<00:39:08.760> until<00:39:08.940> the<00:39:09.300> business<00:39:09.480> value 00:39:10.430 --> 00:39:10.440 align:start position:0% job's not done until the business value 00:39:10.440 --> 00:39:13.010 align:start position:0% job's not done until the business value is<00:39:10.800> realized<00:39:11.400> and<00:39:12.060> the<00:39:12.240> business<00:39:12.359> value<00:39:12.660> will 00:39:13.010 --> 00:39:13.020 align:start position:0% is realized and the business value will 00:39:13.020 --> 00:39:14.750 align:start position:0% is realized and the business value will not<00:39:13.140> be<00:39:13.320> realized<00:39:13.680> if<00:39:13.859> people<00:39:14.040> don't<00:39:14.339> adopt 00:39:14.750 --> 00:39:14.760 align:start position:0% not be realized if people don't adopt 00:39:14.760 --> 00:39:17.270 align:start position:0% not be realized if people don't adopt the<00:39:14.820> change 00:39:17.270 --> 00:39:17.280 align:start position:0% 00:39:17.280 --> 00:39:19.790 align:start position:0% yeah<00:39:17.880> I<00:39:18.119> I<00:39:18.359> totally<00:39:18.660> agree<00:39:18.900> I<00:39:19.140> think<00:39:19.260> the<00:39:19.560> next 00:39:19.790 --> 00:39:19.800 align:start position:0% yeah I I totally agree I think the next 00:39:19.800 --> 00:39:21.589 align:start position:0% yeah I I totally agree I think the next slide<00:39:20.099> which<00:39:20.280> which<00:39:20.520> kind<00:39:20.820> of<00:39:20.940> segment<00:39:21.180> segues 00:39:21.589 --> 00:39:21.599 align:start position:0% slide which which kind of segment segues 00:39:21.599 --> 00:39:23.329 align:start position:0% slide which which kind of segment segues me<00:39:21.780> on<00:39:21.839> is<00:39:21.960> that 00:39:23.329 --> 00:39:23.339 align:start position:0% me on is that 00:39:23.339 --> 00:39:25.490 align:start position:0% me on is that the<00:39:23.640> business<00:39:23.820> transformation<00:39:24.300> and<00:39:24.780> what<00:39:25.200> I 00:39:25.490 --> 00:39:25.500 align:start position:0% the business transformation and what I 00:39:25.500 --> 00:39:27.829 align:start position:0% the business transformation and what I typically<00:39:26.220> found<00:39:26.460> in<00:39:26.700> my<00:39:26.880> experience<00:39:27.300> is<00:39:27.540> that 00:39:27.829 --> 00:39:27.839 align:start position:0% typically found in my experience is that 00:39:27.839 --> 00:39:30.470 align:start position:0% typically found in my experience is that people<00:39:28.380> who've<00:39:28.800> got<00:39:28.920> the<00:39:29.220> ability<00:39:29.460> to 00:39:30.470 --> 00:39:30.480 align:start position:0% people who've got the ability to 00:39:30.480 --> 00:39:33.109 align:start position:0% people who've got the ability to lead<00:39:31.260> something<00:39:31.740> and<00:39:32.099> and<00:39:32.280> set<00:39:32.520> a<00:39:32.700> vision<00:39:32.880> and 00:39:33.109 --> 00:39:33.119 align:start position:0% lead something and and set a vision and 00:39:33.119 --> 00:39:35.089 align:start position:0% lead something and and set a vision and the<00:39:33.240> strategy<00:39:33.540> but<00:39:33.720> also<00:39:34.079> have<00:39:34.380> some<00:39:34.800> sort<00:39:34.980> of 00:39:35.089 --> 00:39:35.099 align:start position:0% the strategy but also have some sort of 00:39:35.099 --> 00:39:37.069 align:start position:0% the strategy but also have some sort of skill<00:39:35.280> to<00:39:35.520> to<00:39:35.700> project<00:39:35.940> management<00:39:36.180> it's<00:39:36.900> all 00:39:37.069 --> 00:39:37.079 align:start position:0% skill to to project management it's all 00:39:37.079 --> 00:39:39.349 align:start position:0% skill to to project management it's all vice<00:39:37.380> versa<00:39:37.800> are<00:39:38.220> those<00:39:38.460> who<00:39:38.760> were<00:39:38.880> successful 00:39:39.349 --> 00:39:39.359 align:start position:0% vice versa are those who were successful 00:39:39.359 --> 00:39:41.030 align:start position:0% vice versa are those who were successful now<00:39:39.540> clearly<00:39:39.900> you're<00:39:40.020> not<00:39:40.140> going<00:39:40.320> to<00:39:40.500> need<00:39:40.800> it 00:39:41.030 --> 00:39:41.040 align:start position:0% now clearly you're not going to need it 00:39:41.040 --> 00:39:43.250 align:start position:0% now clearly you're not going to need it and<00:39:41.220> project<00:39:41.520> manage<00:39:42.000> it<00:39:42.119> but<00:39:42.540> having<00:39:42.839> that 00:39:43.250 --> 00:39:43.260 align:start position:0% and project manage it but having that 00:39:43.260 --> 00:39:45.410 align:start position:0% and project manage it but having that skill<00:39:43.500> set<00:39:43.680> or<00:39:43.980> awareness<00:39:44.460> of<00:39:44.820> all<00:39:45.060> of<00:39:45.240> that 00:39:45.410 --> 00:39:45.420 align:start position:0% skill set or awareness of all of that 00:39:45.420 --> 00:39:47.390 align:start position:0% skill set or awareness of all of that together<00:39:45.660> makes 00:39:47.390 --> 00:39:47.400 align:start position:0% together makes 00:39:47.400 --> 00:39:48.890 align:start position:0% together makes um<00:39:47.460> you<00:39:47.760> know<00:39:47.880> makes<00:39:48.060> a<00:39:48.420> successful 00:39:48.890 --> 00:39:48.900 align:start position:0% um you know makes a successful 00:39:48.900 --> 00:39:50.870 align:start position:0% um you know makes a successful transformation<00:39:49.380> leader<00:39:49.920> really<00:39:50.099> because<00:39:50.520> if 00:39:50.870 --> 00:39:50.880 align:start position:0% transformation leader really because if 00:39:50.880 --> 00:39:52.430 align:start position:0% transformation leader really because if you<00:39:51.000> if<00:39:51.180> you<00:39:51.359> only<00:39:51.540> focus<00:39:51.839> on<00:39:52.020> the<00:39:52.140> people<00:39:52.260> or 00:39:52.430 --> 00:39:52.440 align:start position:0% you if you only focus on the people or 00:39:52.440 --> 00:39:53.750 align:start position:0% you if you only focus on the people or you're<00:39:52.560> only<00:39:52.740> focused<00:39:53.160> on<00:39:53.220> the<00:39:53.280> strategy<00:39:53.579> or 00:39:53.750 --> 00:39:53.760 align:start position:0% you're only focused on the strategy or 00:39:53.760 --> 00:39:54.890 align:start position:0% you're only focused on the strategy or you're<00:39:53.880> already<00:39:54.000> focused<00:39:54.420> on<00:39:54.480> the<00:39:54.660> process 00:39:54.890 --> 00:39:54.900 align:start position:0% you're already focused on the process 00:39:54.900 --> 00:39:56.930 align:start position:0% you're already focused on the process then<00:39:55.320> it's<00:39:55.859> clearly<00:39:56.160> not<00:39:56.280> going<00:39:56.460> to<00:39:56.579> work<00:39:56.700> so 00:39:56.930 --> 00:39:56.940 align:start position:0% then it's clearly not going to work so 00:39:56.940 --> 00:39:58.670 align:start position:0% then it's clearly not going to work so having<00:39:57.119> that<00:39:57.420> more<00:39:57.599> strategic<00:39:58.020> oversight<00:39:58.500> and 00:39:58.670 --> 00:39:58.680 align:start position:0% having that more strategic oversight and 00:39:58.680 --> 00:40:01.730 align:start position:0% having that more strategic oversight and skill<00:39:58.980> set<00:39:59.099> and<00:39:59.940> also<00:40:00.180> having<00:40:00.300> these<00:40:01.079> kind<00:40:01.260> of 00:40:01.730 --> 00:40:01.740 align:start position:0% skill set and also having these kind of 00:40:01.740 --> 00:40:04.550 align:start position:0% skill set and also having these kind of um<00:40:02.220> behaviors<00:40:03.180> and<00:40:03.359> Leadership<00:40:03.900> skills<00:40:04.380> are 00:40:04.550 --> 00:40:04.560 align:start position:0% um behaviors and Leadership skills are 00:40:04.560 --> 00:40:06.109 align:start position:0% um behaviors and Leadership skills are really<00:40:04.920> important<00:40:05.280> which<00:40:05.579> kind<00:40:05.760> of<00:40:05.820> fits<00:40:06.000> into 00:40:06.109 --> 00:40:06.119 align:start position:0% really important which kind of fits into 00:40:06.119 --> 00:40:07.370 align:start position:0% really important which kind of fits into some<00:40:06.300> of<00:40:06.480> the<00:40:06.480> things<00:40:06.599> we've<00:40:06.839> already<00:40:07.020> talked 00:40:07.370 --> 00:40:07.380 align:start position:0% some of the things we've already talked 00:40:07.380 --> 00:40:08.750 align:start position:0% some of the things we've already talked about 00:40:08.750 --> 00:40:08.760 align:start position:0% about 00:40:08.760 --> 00:40:11.510 align:start position:0% about leading<00:40:09.540> a<00:40:09.660> change<00:40:09.839> in<00:40:10.020> a<00:40:10.200> transformation<00:40:10.520> is 00:40:11.510 --> 00:40:11.520 align:start position:0% leading a change in a transformation is 00:40:11.520 --> 00:40:13.190 align:start position:0% leading a change in a transformation is requires<00:40:12.119> a<00:40:12.300> different<00:40:12.420> skill<00:40:12.780> set<00:40:12.900> from 00:40:13.190 --> 00:40:13.200 align:start position:0% requires a different skill set from 00:40:13.200 --> 00:40:16.069 align:start position:0% requires a different skill set from day-to-day<00:40:13.980> business<00:40:14.339> as<00:40:14.640> usual 00:40:16.069 --> 00:40:16.079 align:start position:0% day-to-day business as usual 00:40:16.079 --> 00:40:18.170 align:start position:0% day-to-day business as usual um<00:40:16.140> and<00:40:16.619> I<00:40:16.680> always<00:40:16.800> compare<00:40:17.160> it<00:40:17.339> I<00:40:17.460> led<00:40:17.760> a<00:40:17.940> large 00:40:18.170 --> 00:40:18.180 align:start position:0% um and I always compare it I led a large 00:40:18.180 --> 00:40:21.109 align:start position:0% um and I always compare it I led a large retail<00:40:18.599> organization<00:40:19.140> and<00:40:19.680> it<00:40:19.980> I<00:40:20.579> was<00:40:20.700> you 00:40:21.109 --> 00:40:21.119 align:start position:0% retail organization and it I was you 00:40:21.119 --> 00:40:22.730 align:start position:0% retail organization and it I was you know<00:40:21.180> measured<00:40:21.839> every<00:40:22.020> day<00:40:22.200> on<00:40:22.440> how<00:40:22.619> much 00:40:22.730 --> 00:40:22.740 align:start position:0% know measured every day on how much 00:40:22.740 --> 00:40:24.829 align:start position:0% know measured every day on how much money<00:40:22.920> we<00:40:23.160> made<00:40:23.280> the<00:40:23.400> day<00:40:23.579> before<00:40:23.760> so<00:40:24.359> the 00:40:24.829 --> 00:40:24.839 align:start position:0% money we made the day before so the 00:40:24.839 --> 00:40:27.170 align:start position:0% money we made the day before so the leadership<00:40:25.140> skills<00:40:25.920> I<00:40:26.040> needed<00:40:26.339> around<00:40:26.640> pace 00:40:27.170 --> 00:40:27.180 align:start position:0% leadership skills I needed around pace 00:40:27.180 --> 00:40:30.290 align:start position:0% leadership skills I needed around pace and<00:40:27.480> drive<00:40:27.839> and<00:40:28.200> delivery<00:40:29.099> and<00:40:29.520> numbers<00:40:29.880> and 00:40:30.290 --> 00:40:30.300 align:start position:0% and drive and delivery and numbers and 00:40:30.300 --> 00:40:32.150 align:start position:0% and drive and delivery and numbers and finances<00:40:30.839> and<00:40:31.020> sales<00:40:31.260> they<00:40:31.619> were<00:40:31.800> kind<00:40:32.040> of 00:40:32.150 --> 00:40:32.160 align:start position:0% finances and sales they were kind of 00:40:32.160 --> 00:40:35.270 align:start position:0% finances and sales they were kind of very<00:40:32.400> you<00:40:32.880> know<00:40:32.940> hard<00:40:33.680> behavioral<00:40:34.680> skills<00:40:35.040> but 00:40:35.270 --> 00:40:35.280 align:start position:0% very you know hard behavioral skills but 00:40:35.280 --> 00:40:37.130 align:start position:0% very you know hard behavioral skills but actually<00:40:35.460> when<00:40:36.119> you're<00:40:36.240> leading<00:40:36.599> change<00:40:36.780> you 00:40:37.130 --> 00:40:37.140 align:start position:0% actually when you're leading change you 00:40:37.140 --> 00:40:39.290 align:start position:0% actually when you're leading change you need<00:40:37.380> the<00:40:37.560> opposite<00:40:37.920> of<00:40:38.040> that<00:40:38.220> and<00:40:38.460> you<00:40:38.640> need 00:40:39.290 --> 00:40:39.300 align:start position:0% need the opposite of that and you need 00:40:39.300 --> 00:40:41.690 align:start position:0% need the opposite of that and you need some<00:40:39.900> Visionary<00:40:40.440> thinking<00:40:41.160> you<00:40:41.339> need<00:40:41.520> some 00:40:41.690 --> 00:40:41.700 align:start position:0% some Visionary thinking you need some 00:40:41.700 --> 00:40:43.310 align:start position:0% some Visionary thinking you need some communication<00:40:42.240> you<00:40:42.599> need<00:40:42.720> to<00:40:42.839> collaborate 00:40:43.310 --> 00:40:43.320 align:start position:0% communication you need to collaborate 00:40:43.320 --> 00:40:45.170 align:start position:0% communication you need to collaborate you<00:40:43.560> need<00:40:43.740> to<00:40:43.859> motivate<00:40:44.280> people<00:40:44.520> and<00:40:44.820> Empower 00:40:45.170 --> 00:40:45.180 align:start position:0% you need to motivate people and Empower 00:40:45.180 --> 00:40:47.210 align:start position:0% you need to motivate people and Empower people<00:40:45.480> through<00:40:45.960> that 00:40:47.210 --> 00:40:47.220 align:start position:0% people through that 00:40:47.220 --> 00:40:49.190 align:start position:0% people through that um<00:40:47.280> sort<00:40:47.760> of<00:40:47.820> change<00:40:48.300> management<00:40:48.599> process 00:40:49.190 --> 00:40:49.200 align:start position:0% um sort of change management process 00:40:49.200 --> 00:40:50.930 align:start position:0% um sort of change management process that<00:40:49.440> we've<00:40:49.740> just<00:40:49.859> described<00:40:50.339> so<00:40:50.579> that<00:40:50.760> people 00:40:50.930 --> 00:40:50.940 align:start position:0% that we've just described so that people 00:40:50.940 --> 00:40:53.390 align:start position:0% that we've just described so that people can<00:40:51.180> operate<00:40:51.480> within<00:40:51.839> that<00:40:52.020> framework<00:40:52.500> and 00:40:53.390 --> 00:40:53.400 align:start position:0% can operate within that framework and 00:40:53.400 --> 00:40:54.829 align:start position:0% can operate within that framework and that<00:40:53.520> the<00:40:53.700> leaders<00:40:53.940> that<00:40:54.119> I've<00:40:54.240> seen<00:40:54.480> you<00:40:54.780> know 00:40:54.829 --> 00:40:54.839 align:start position:0% that the leaders that I've seen you know 00:40:54.839 --> 00:40:56.870 align:start position:0% that the leaders that I've seen you know do<00:40:55.020> this<00:40:55.260> best<00:40:55.440> to<00:40:55.680> those<00:40:55.859> who<00:40:56.220> do<00:40:56.460> create<00:40:56.640> a 00:40:56.870 --> 00:40:56.880 align:start position:0% do this best to those who do create a 00:40:56.880 --> 00:40:59.030 align:start position:0% do this best to those who do create a vision<00:40:57.060> do<00:40:57.780> communicate<00:40:58.380> and<00:40:58.560> collaborate 00:40:59.030 --> 00:40:59.040 align:start position:0% vision do communicate and collaborate 00:40:59.040 --> 00:41:01.490 align:start position:0% vision do communicate and collaborate work<00:40:59.640> with<00:40:59.940> the<00:41:00.119> project<00:41:00.300> managers<00:41:00.900> work<00:41:01.140> with 00:41:01.490 --> 00:41:01.500 align:start position:0% work with the project managers work with 00:41:01.500 --> 00:41:03.349 align:start position:0% work with the project managers work with the<00:41:01.680> IT<00:41:01.800> team<00:41:02.220> work<00:41:02.460> with<00:41:02.640> other<00:41:02.820> people<00:41:03.119> in 00:41:03.349 --> 00:41:03.359 align:start position:0% the IT team work with other people in 00:41:03.359 --> 00:41:05.810 align:start position:0% the IT team work with other people in the<00:41:03.480> organization<00:41:03.960> and<00:41:04.680> really<00:41:04.859> create<00:41:05.400> that 00:41:05.810 --> 00:41:05.820 align:start position:0% the organization and really create that 00:41:05.820 --> 00:41:09.050 align:start position:0% the organization and really create that cross<00:41:06.180> business<00:41:07.160> piece<00:41:08.160> of<00:41:08.220> work<00:41:08.400> to<00:41:08.760> to 00:41:09.050 --> 00:41:09.060 align:start position:0% cross business piece of work to to 00:41:09.060 --> 00:41:11.930 align:start position:0% cross business piece of work to to transform<00:41:09.660> you<00:41:10.380> know<00:41:10.440> the<00:41:10.619> outcomes 00:41:11.930 --> 00:41:11.940 align:start position:0% transform you know the outcomes 00:41:11.940 --> 00:41:13.910 align:start position:0% transform you know the outcomes so<00:41:12.359> it's<00:41:12.480> a<00:41:12.660> really<00:41:13.140> interesting<00:41:13.619> kind<00:41:13.859> of 00:41:13.910 --> 00:41:13.920 align:start position:0% so it's a really interesting kind of 00:41:13.920 --> 00:41:15.650 align:start position:0% so it's a really interesting kind of debate<00:41:14.160> about<00:41:14.339> behaviors<00:41:14.880> and<00:41:15.119> skill<00:41:15.359> sets 00:41:15.650 --> 00:41:15.660 align:start position:0% debate about behaviors and skill sets 00:41:15.660 --> 00:41:16.910 align:start position:0% debate about behaviors and skill sets needed<00:41:15.960> in<00:41:16.079> a<00:41:16.260> change<00:41:16.380> in<00:41:16.560> transformation 00:41:16.910 --> 00:41:16.920 align:start position:0% needed in a change in transformation 00:41:16.920 --> 00:41:18.650 align:start position:0% needed in a change in transformation program 00:41:18.650 --> 00:41:18.660 align:start position:0% program 00:41:18.660 --> 00:41:21.230 align:start position:0% program and<00:41:19.260> and<00:41:19.500> you<00:41:20.280> know<00:41:20.400> two<00:41:20.579> or<00:41:20.700> three<00:41:20.820> weeks<00:41:21.060> ago 00:41:21.230 --> 00:41:21.240 align:start position:0% and and you know two or three weeks ago 00:41:21.240 --> 00:41:22.790 align:start position:0% and and you know two or three weeks ago we<00:41:21.420> did<00:41:21.540> we<00:41:21.839> did<00:41:21.960> one<00:41:22.079> of<00:41:22.200> these<00:41:22.320> webinars 00:41:22.790 --> 00:41:22.800 align:start position:0% we did we did one of these webinars 00:41:22.800 --> 00:41:24.470 align:start position:0% we did we did one of these webinars actually<00:41:23.040> it'll<00:41:23.400> be<00:41:23.520> almost<00:41:23.820> a<00:41:24.000> month<00:41:24.060> ago<00:41:24.359> now 00:41:24.470 --> 00:41:24.480 align:start position:0% actually it'll be almost a month ago now 00:41:24.480 --> 00:41:26.569 align:start position:0% actually it'll be almost a month ago now we<00:41:24.839> did<00:41:25.020> one<00:41:25.200> of<00:41:25.260> these<00:41:25.380> webinars<00:41:25.920> uh<00:41:26.339> around 00:41:26.569 --> 00:41:26.579 align:start position:0% we did one of these webinars uh around 00:41:26.579 --> 00:41:29.829 align:start position:0% we did one of these webinars uh around governance<00:41:27.300> project<00:41:27.780> portfolio<00:41:28.560> and<00:41:28.800> and<00:41:29.820> um 00:41:29.829 --> 00:41:29.839 align:start position:0% governance project portfolio and and um 00:41:29.839 --> 00:41:33.349 align:start position:0% governance project portfolio and and um program<00:41:30.839> governance<00:41:31.520> and<00:41:32.520> a<00:41:33.000> lot<00:41:33.119> of<00:41:33.240> the 00:41:33.349 --> 00:41:33.359 align:start position:0% program governance and a lot of the 00:41:33.359 --> 00:41:34.490 align:start position:0% program governance and a lot of the things<00:41:33.480> that<00:41:33.660> were<00:41:33.839> coming<00:41:33.960> up<00:41:34.140> there<00:41:34.260> a<00:41:34.440> lot 00:41:34.490 --> 00:41:34.500 align:start position:0% things that were coming up there a lot 00:41:34.500 --> 00:41:35.630 align:start position:0% things that were coming up there a lot of<00:41:34.619> the<00:41:34.740> topics<00:41:34.980> that<00:41:35.099> were<00:41:35.220> coming<00:41:35.339> up<00:41:35.460> that 00:41:35.630 --> 00:41:35.640 align:start position:0% of the topics that were coming up that 00:41:35.640 --> 00:41:37.849 align:start position:0% of the topics that were coming up that were<00:41:35.820> exactly<00:41:36.119> the<00:41:36.240> same<00:41:36.359> topics<00:41:36.780> and<00:41:37.740> there's 00:41:37.849 --> 00:41:37.859 align:start position:0% were exactly the same topics and there's 00:41:37.859 --> 00:41:39.829 align:start position:0% were exactly the same topics and there's quite<00:41:38.099> a<00:41:38.280> lot<00:41:38.339> of<00:41:38.460> overlap<00:41:39.000> here<00:41:39.240> between<00:41:39.480> sort 00:41:39.829 --> 00:41:39.839 align:start position:0% quite a lot of overlap here between sort 00:41:39.839 --> 00:41:42.770 align:start position:0% quite a lot of overlap here between sort of<00:41:39.960> leading<00:41:40.320> transformation<00:41:41.240> and<00:41:42.240> more 00:41:42.770 --> 00:41:42.780 align:start position:0% of leading transformation and more 00:41:42.780 --> 00:41:45.050 align:start position:0% of leading transformation and more General<00:41:43.079> project<00:41:43.440> governance<00:41:44.160> and<00:41:44.520> portfolio 00:41:45.050 --> 00:41:45.060 align:start position:0% General project governance and portfolio 00:41:45.060 --> 00:41:46.490 align:start position:0% General project governance and portfolio governance 00:41:46.490 --> 00:41:46.500 align:start position:0% governance 00:41:46.500 --> 00:41:48.589 align:start position:0% governance um<00:41:46.619> in<00:41:47.099> that<00:41:47.280> it's<00:41:47.520> about<00:41:47.880> you<00:41:48.420> know<00:41:48.480> it's 00:41:48.589 --> 00:41:48.599 align:start position:0% um in that it's about you know it's 00:41:48.599 --> 00:41:50.089 align:start position:0% um in that it's about you know it's about<00:41:48.780> having<00:41:49.079> Clear<00:41:49.380> Vision<00:41:49.619> at<00:41:49.980> the 00:41:50.089 --> 00:41:50.099 align:start position:0% about having Clear Vision at the 00:41:50.099 --> 00:41:51.829 align:start position:0% about having Clear Vision at the portfolio<00:41:50.520> level<00:41:50.700> what<00:41:51.000> we<00:41:51.359> should<00:41:51.480> be<00:41:51.599> doing 00:41:51.829 --> 00:41:51.839 align:start position:0% portfolio level what we should be doing 00:41:51.839 --> 00:41:53.810 align:start position:0% portfolio level what we should be doing at<00:41:52.619> the<00:41:52.800> program<00:41:52.920> level<00:41:53.220> what<00:41:53.520> the<00:41:53.700> business 00:41:53.810 --> 00:41:53.820 align:start position:0% at the program level what the business 00:41:53.820 --> 00:41:55.970 align:start position:0% at the program level what the business results<00:41:54.119> are<00:41:54.480> at<00:41:54.780> the<00:41:54.960> project<00:41:55.380> level<00:41:55.619> what 00:41:55.970 --> 00:41:55.980 align:start position:0% results are at the project level what 00:41:55.980 --> 00:41:57.349 align:start position:0% results are at the project level what the<00:41:56.160> outputs<00:41:56.579> are<00:41:56.640> that<00:41:56.820> we<00:41:56.940> need<00:41:57.060> to<00:41:57.180> deliver 00:41:57.349 --> 00:41:57.359 align:start position:0% the outputs are that we need to deliver 00:41:57.359 --> 00:42:00.710 align:start position:0% the outputs are that we need to deliver right<00:41:58.200> and<00:41:58.500> and<00:41:58.680> having<00:41:59.040> cleared<00:41:59.760> clear<00:42:00.359> swim 00:42:00.710 --> 00:42:00.720 align:start position:0% right and and having cleared clear swim 00:42:00.720 --> 00:42:05.390 align:start position:0% right and and having cleared clear swim lanes<00:42:01.260> for<00:42:01.560> decision<00:42:01.920> making<00:42:02.240> right<00:42:03.240> so<00:42:04.140> so<00:42:04.440> I 00:42:05.390 --> 00:42:05.400 align:start position:0% lanes for decision making right so so I 00:42:05.400 --> 00:42:07.130 align:start position:0% lanes for decision making right so so I mean<00:42:05.520> your<00:42:05.760> point<00:42:05.880> about<00:42:06.119> the<00:42:06.720> skill<00:42:06.960> set 00:42:07.130 --> 00:42:07.140 align:start position:0% mean your point about the skill set 00:42:07.140 --> 00:42:10.910 align:start position:0% mean your point about the skill set being<00:42:07.380> different<00:42:07.760> is<00:42:08.760> cool<00:42:09.500> but<00:42:10.500> the<00:42:10.680> the 00:42:10.910 --> 00:42:10.920 align:start position:0% being different is cool but the the 00:42:10.920 --> 00:42:13.510 align:start position:0% being different is cool but the the decision-making<00:42:11.599> Authority<00:42:12.599> and<00:42:12.900> structures 00:42:13.510 --> 00:42:13.520 align:start position:0% decision-making Authority and structures 00:42:13.520 --> 00:42:18.410 align:start position:0% decision-making Authority and structures are<00:42:14.520> completely<00:42:14.880> different<00:42:15.119> as<00:42:15.420> well<00:42:15.599> right 00:42:18.410 --> 00:42:18.420 align:start position:0% 00:42:18.420 --> 00:42:20.510 align:start position:0% yeah<00:42:19.020> absolutely<00:42:19.440> and<00:42:19.800> it's<00:42:19.920> interesting<00:42:20.339> I'm 00:42:20.510 --> 00:42:20.520 align:start position:0% yeah absolutely and it's interesting I'm 00:42:20.520 --> 00:42:22.550 align:start position:0% yeah absolutely and it's interesting I'm sort<00:42:20.820> of<00:42:21.000> listen<00:42:21.480> to<00:42:21.720> what<00:42:21.900> you're<00:42:22.320> what 00:42:22.550 --> 00:42:22.560 align:start position:0% sort of listen to what you're what 00:42:22.560 --> 00:42:23.569 align:start position:0% sort of listen to what you're what you're<00:42:22.680> saying<00:42:22.859> and<00:42:22.980> the<00:42:23.339> things<00:42:23.400> we're 00:42:23.569 --> 00:42:23.579 align:start position:0% you're saying and the things we're 00:42:23.579 --> 00:42:26.030 align:start position:0% you're saying and the things we're debating<00:42:23.940> and<00:42:24.240> ultimately<00:42:24.599> it's<00:42:25.440> all<00:42:25.619> changes 00:42:26.030 --> 00:42:26.040 align:start position:0% debating and ultimately it's all changes 00:42:26.040 --> 00:42:28.069 align:start position:0% debating and ultimately it's all changes and<00:42:26.220> it's<00:42:26.339> just<00:42:26.579> scale<00:42:26.880> of<00:42:27.060> change<00:42:27.359> and<00:42:27.660> it's 00:42:28.069 --> 00:42:28.079 align:start position:0% and it's just scale of change and it's 00:42:28.079 --> 00:42:29.870 align:start position:0% and it's just scale of change and it's all<00:42:28.260> a<00:42:28.440> project<00:42:28.619> it's<00:42:28.920> just<00:42:29.220> a<00:42:29.339> scale<00:42:29.579> of<00:42:29.700> a 00:42:29.870 --> 00:42:29.880 align:start position:0% all a project it's just a scale of a 00:42:29.880 --> 00:42:32.030 align:start position:0% all a project it's just a scale of a project<00:42:30.000> and<00:42:30.359> it<00:42:30.540> all<00:42:30.720> needs<00:42:31.079> governance<00:42:31.740> it's 00:42:32.030 --> 00:42:32.040 align:start position:0% project and it all needs governance it's 00:42:32.040 --> 00:42:34.370 align:start position:0% project and it all needs governance it's just<00:42:32.220> scale<00:42:32.520> of<00:42:32.640> governance<00:42:33.060> so<00:42:33.480> that's<00:42:33.960> how<00:42:34.200> I 00:42:34.370 --> 00:42:34.380 align:start position:0% just scale of governance so that's how I 00:42:34.380 --> 00:42:37.550 align:start position:0% just scale of governance so that's how I see<00:42:34.560> it<00:42:34.740> and<00:42:34.980> I<00:42:35.940> think<00:42:36.240> what<00:42:36.480> you<00:42:36.839> know<00:42:36.960> often 00:42:37.550 --> 00:42:37.560 align:start position:0% see it and I think what you know often 00:42:37.560 --> 00:42:39.829 align:start position:0% see it and I think what you know often actually<00:42:37.920> more<00:42:38.640> often<00:42:39.000> than<00:42:39.180> not<00:42:39.300> there<00:42:39.660> is 00:42:39.829 --> 00:42:39.839 align:start position:0% actually more often than not there is 00:42:39.839 --> 00:42:41.810 align:start position:0% actually more often than not there is limited<00:42:40.619> governance<00:42:41.160> around<00:42:41.339> a<00:42:41.640> transmission 00:42:41.810 --> 00:42:41.820 align:start position:0% limited governance around a transmission 00:42:41.820 --> 00:42:44.210 align:start position:0% limited governance around a transmission project<00:42:42.359> and<00:42:43.140> there's<00:42:43.320> more<00:42:43.440> governance<00:42:43.980> if 00:42:44.210 --> 00:42:44.220 align:start position:0% project and there's more governance if 00:42:44.220 --> 00:42:45.890 align:start position:0% project and there's more governance if you<00:42:44.280> look<00:42:44.400> at<00:42:44.520> sort<00:42:44.760> of<00:42:44.820> an<00:42:44.940> I.T<00:42:45.240> change<00:42:45.599> and 00:42:45.890 --> 00:42:45.900 align:start position:0% you look at sort of an I.T change and 00:42:45.900 --> 00:42:48.290 align:start position:0% you look at sort of an I.T change and but<00:42:46.440> I've<00:42:46.800> got<00:42:46.980> a<00:42:47.160> close<00:42:47.460> friend<00:42:47.700> who<00:42:47.880> works<00:42:48.180> in 00:42:48.290 --> 00:42:48.300 align:start position:0% but I've got a close friend who works in 00:42:48.300 --> 00:42:50.329 align:start position:0% but I've got a close friend who works in I.T<00:42:48.599> governance<00:42:49.020> and<00:42:49.260> she<00:42:49.440> very<00:42:49.859> black<00:42:50.160> and 00:42:50.329 --> 00:42:50.339 align:start position:0% I.T governance and she very black and 00:42:50.339 --> 00:42:52.970 align:start position:0% I.T governance and she very black and white<00:42:50.520> about<00:42:50.820> what<00:42:51.119> is<00:42:51.300> yes<00:42:51.599> and<00:42:51.839> no 00:42:52.970 --> 00:42:52.980 align:start position:0% white about what is yes and no 00:42:52.980 --> 00:42:55.069 align:start position:0% white about what is yes and no um<00:42:53.160> and<00:42:53.640> I<00:42:53.820> think<00:42:54.000> that<00:42:54.180> that<00:42:54.359> is<00:42:54.540> an<00:42:54.720> important 00:42:55.069 --> 00:42:55.079 align:start position:0% um and I think that that is an important 00:42:55.079 --> 00:42:56.990 align:start position:0% um and I think that that is an important part<00:42:55.320> of<00:42:55.560> a<00:42:55.740> change<00:42:55.859> program<00:42:56.160> but<00:42:56.520> it's<00:42:56.640> having 00:42:56.990 --> 00:42:57.000 align:start position:0% part of a change program but it's having 00:42:57.000 --> 00:42:58.550 align:start position:0% part of a change program but it's having that<00:42:57.240> kind<00:42:57.420> of<00:42:57.540> broader 00:42:58.550 --> 00:42:58.560 align:start position:0% that kind of broader 00:42:58.560 --> 00:43:01.370 align:start position:0% that kind of broader Vision<00:42:59.160> communication<00:42:59.819> collaboration<00:43:00.540> with 00:43:01.370 --> 00:43:01.380 align:start position:0% Vision communication collaboration with 00:43:01.380 --> 00:43:03.109 align:start position:0% Vision communication collaboration with that<00:43:01.500> governance<00:43:01.980> in<00:43:02.400> the<00:43:02.579> in<00:43:02.819> the<00:43:03.000> program 00:43:03.109 --> 00:43:03.119 align:start position:0% that governance in the in the program 00:43:03.119 --> 00:43:04.849 align:start position:0% that governance in the in the program really<00:43:03.660> that's<00:43:04.260> a<00:43:04.440> really<00:43:04.560> interesting 00:43:04.849 --> 00:43:04.859 align:start position:0% really that's a really interesting 00:43:04.859 --> 00:43:06.829 align:start position:0% really that's a really interesting observation<00:43:05.339> Todd<00:43:05.819> I'm<00:43:06.060> going<00:43:06.300> to<00:43:06.359> ask<00:43:06.480> you<00:43:06.599> to 00:43:06.829 --> 00:43:06.839 align:start position:0% observation Todd I'm going to ask you to 00:43:06.839 --> 00:43:09.109 align:start position:0% observation Todd I'm going to ask you to step<00:43:07.079> in<00:43:07.260> if<00:43:07.440> if<00:43:07.740> you're<00:43:08.099> if<00:43:08.400> you're<00:43:08.760> paying 00:43:09.109 --> 00:43:09.119 align:start position:0% step in if if you're if you're paying 00:43:09.119 --> 00:43:10.670 align:start position:0% step in if if you're if you're paying attention<00:43:09.359> yeah<00:43:09.780> I<00:43:10.020> understand<00:43:10.200> if<00:43:10.560> you're 00:43:10.670 --> 00:43:10.680 align:start position:0% attention yeah I understand if you're 00:43:10.680 --> 00:43:12.349 align:start position:0% attention yeah I understand if you're not<00:43:10.800> by<00:43:11.040> the<00:43:11.160> way<00:43:11.220> but<00:43:11.460> because<00:43:11.760> I<00:43:12.060> know<00:43:12.119> you<00:43:12.240> I 00:43:12.349 --> 00:43:12.359 align:start position:0% not by the way but because I know you I 00:43:12.359 --> 00:43:14.569 align:start position:0% not by the way but because I know you I know<00:43:12.480> you're<00:43:12.599> very<00:43:12.780> busy<00:43:13.079> but<00:43:13.460> sitting<00:43:14.460> in 00:43:14.569 --> 00:43:14.579 align:start position:0% know you're very busy but sitting in 00:43:14.579 --> 00:43:16.490 align:start position:0% know you're very busy but sitting in your<00:43:14.760> chair<00:43:15.060> would<00:43:15.420> you<00:43:15.720> agree<00:43:15.960> with<00:43:16.079> that<00:43:16.260> do 00:43:16.490 --> 00:43:16.500 align:start position:0% your chair would you agree with that do 00:43:16.500 --> 00:43:18.710 align:start position:0% your chair would you agree with that do you<00:43:16.619> think<00:43:16.740> that's<00:43:17.040> a<00:43:17.280> fair<00:43:17.700> point<00:43:18.000> that<00:43:18.420> you 00:43:18.710 --> 00:43:18.720 align:start position:0% you think that's a fair point that you 00:43:18.720 --> 00:43:19.490 align:start position:0% you think that's a fair point that you know<00:43:18.839> sometimes<00:43:19.200> the<00:43:19.380> business 00:43:19.490 --> 00:43:19.500 align:start position:0% know sometimes the business 00:43:19.500 --> 00:43:22.609 align:start position:0% know sometimes the business transformation<00:43:20.540> has<00:43:21.540> less<00:43:21.780> governance<00:43:22.260> than 00:43:22.609 --> 00:43:22.619 align:start position:0% transformation has less governance than 00:43:22.619 --> 00:43:25.430 align:start position:0% transformation has less governance than the<00:43:22.920> more<00:43:23.160> formal<00:43:23.579> work<00:43:23.880> a<00:43:24.119> day<00:43:24.359> you<00:43:25.079> know<00:43:25.140> it 00:43:25.430 --> 00:43:25.440 align:start position:0% the more formal work a day you know it 00:43:25.440 --> 00:43:27.710 align:start position:0% the more formal work a day you know it projects<00:43:26.160> and<00:43:26.339> things<00:43:26.520> like<00:43:26.760> that 00:43:27.710 --> 00:43:27.720 align:start position:0% projects and things like that 00:43:27.720 --> 00:43:29.030 align:start position:0% projects and things like that um<00:43:27.839> you<00:43:28.200> probably<00:43:28.319> have<00:43:28.500> a<00:43:28.619> foot<00:43:28.740> in<00:43:28.920> both 00:43:29.030 --> 00:43:29.040 align:start position:0% um you probably have a foot in both 00:43:29.040 --> 00:43:32.030 align:start position:0% um you probably have a foot in both those<00:43:29.280> camps<00:43:29.720> uh<00:43:30.720> I'm<00:43:30.780> not<00:43:30.900> sure<00:43:31.020> if<00:43:31.200> he's<00:43:31.380> in<00:43:31.859> a 00:43:32.030 --> 00:43:32.040 align:start position:0% those camps uh I'm not sure if he's in a 00:43:32.040 --> 00:43:34.609 align:start position:0% those camps uh I'm not sure if he's in a position<00:43:32.099> to<00:43:32.400> be<00:43:32.520> able<00:43:32.700> to<00:43:32.819> type<00:43:33.000> but<00:43:33.540> uh<00:43:34.140> we'll 00:43:34.609 --> 00:43:34.619 align:start position:0% position to be able to type but uh we'll 00:43:34.619 --> 00:43:36.349 align:start position:0% position to be able to type but uh we'll throw<00:43:34.800> that<00:43:34.980> one<00:43:35.040> out<00:43:35.160> there<00:43:35.280> and<00:43:35.460> see<00:43:35.640> see<00:43:36.119> if 00:43:36.349 --> 00:43:36.359 align:start position:0% throw that one out there and see see if 00:43:36.359 --> 00:43:38.510 align:start position:0% throw that one out there and see see if he<00:43:36.540> uh<00:43:36.839> see<00:43:37.079> if<00:43:37.140> he<00:43:37.260> lands 00:43:38.510 --> 00:43:38.520 align:start position:0% he uh see if he lands 00:43:38.520 --> 00:43:39.349 align:start position:0% he uh see if he lands um 00:43:39.349 --> 00:43:39.359 align:start position:0% um 00:43:39.359 --> 00:43:42.589 align:start position:0% um yeah<00:43:39.960> so<00:43:40.140> but<00:43:40.440> but<00:43:40.500> the<00:43:41.339> the<00:43:41.339> the<00:43:41.520> so<00:43:42.240> the<00:43:42.420> key 00:43:42.589 --> 00:43:42.599 align:start position:0% yeah so but but the the the so the key 00:43:42.599 --> 00:43:43.910 align:start position:0% yeah so but but the the the so the key thing<00:43:42.720> here<00:43:42.960> is<00:43:43.079> that<00:43:43.260> you've<00:43:43.440> got<00:43:43.560> all<00:43:43.800> of 00:43:43.910 --> 00:43:43.920 align:start position:0% thing here is that you've got all of 00:43:43.920 --> 00:43:46.370 align:start position:0% thing here is that you've got all of these<00:43:44.099> skills<00:43:44.599> and<00:43:45.599> then<00:43:45.720> there's<00:43:45.900> there's<00:43:46.140> a 00:43:46.370 --> 00:43:46.380 align:start position:0% these skills and then there's there's a 00:43:46.380 --> 00:43:47.930 align:start position:0% these skills and then there's there's a little<00:43:46.500> bit<00:43:46.680> of<00:43:46.859> sort<00:43:47.339> of<00:43:47.460> structure 00:43:47.930 --> 00:43:47.940 align:start position:0% little bit of sort of structure 00:43:47.940 --> 00:43:49.790 align:start position:0% little bit of sort of structure underneath<00:43:48.359> that<00:43:48.599> to<00:43:48.960> support<00:43:49.079> those<00:43:49.440> skills 00:43:49.790 --> 00:43:49.800 align:start position:0% underneath that to support those skills 00:43:49.800 --> 00:43:51.410 align:start position:0% underneath that to support those skills and<00:43:49.980> help<00:43:50.099> people<00:43:50.280> bring<00:43:50.640> it<00:43:50.819> together<00:43:51.000> right 00:43:51.410 --> 00:43:51.420 align:start position:0% and help people bring it together right 00:43:51.420 --> 00:43:53.150 align:start position:0% and help people bring it together right that<00:43:51.720> that<00:43:51.960> which<00:43:52.380> is<00:43:52.560> what<00:43:52.740> a<00:43:52.920> lot<00:43:52.980> of<00:43:53.040> that 00:43:53.150 --> 00:43:53.160 align:start position:0% that that which is what a lot of that 00:43:53.160 --> 00:43:56.750 align:start position:0% that that which is what a lot of that governance<00:43:53.579> does<00:43:53.819> yeah<00:43:54.780> absolutely<00:43:55.560> and<00:43:56.400> you 00:43:56.750 --> 00:43:56.760 align:start position:0% governance does yeah absolutely and you 00:43:56.760 --> 00:43:58.010 align:start position:0% governance does yeah absolutely and you know<00:43:56.880> personally<00:43:57.180> I<00:43:57.359> would<00:43:57.480> like<00:43:57.599> to<00:43:57.720> see<00:43:57.839> more 00:43:58.010 --> 00:43:58.020 align:start position:0% know personally I would like to see more 00:43:58.020 --> 00:43:59.870 align:start position:0% know personally I would like to see more governance<00:43:58.560> that'd<00:43:58.859> be<00:43:58.920> interesting<00:43:59.160> to<00:43:59.339> see 00:43:59.870 --> 00:43:59.880 align:start position:0% governance that'd be interesting to see 00:43:59.880 --> 00:44:01.370 align:start position:0% governance that'd be interesting to see um what's<00:44:00.060> on<00:44:00.300> says<00:44:00.660> but<00:44:00.839> see<00:44:01.200> more 00:44:01.370 --> 00:44:01.380 align:start position:0% um what's on says but see more 00:44:01.380 --> 00:44:03.290 align:start position:0% um what's on says but see more governance<00:44:01.859> around<00:44:02.099> transformation<00:44:02.819> and<00:44:03.180> I 00:44:03.290 --> 00:44:03.300 align:start position:0% governance around transformation and I 00:44:03.300 --> 00:44:05.390 align:start position:0% governance around transformation and I think<00:44:03.480> you<00:44:03.780> know<00:44:03.839> when<00:44:03.960> we<00:44:04.140> look<00:44:04.319> at<00:44:04.500> software 00:44:05.390 --> 00:44:05.400 align:start position:0% think you know when we look at software 00:44:05.400 --> 00:44:07.130 align:start position:0% think you know when we look at software you<00:44:05.760> know<00:44:05.880> software<00:44:06.240> like<00:44:06.480> transparent 00:44:07.130 --> 00:44:07.140 align:start position:0% you know software like transparent 00:44:07.140 --> 00:44:08.690 align:start position:0% you know software like transparent choice<00:44:07.380> or<00:44:07.560> other<00:44:07.740> software<00:44:08.160> that<00:44:08.339> I've<00:44:08.460> come 00:44:08.690 --> 00:44:08.700 align:start position:0% choice or other software that I've come 00:44:08.700 --> 00:44:11.089 align:start position:0% choice or other software that I've come across<00:44:09.060> very<00:44:09.359> recently<00:44:09.960> it<00:44:10.560> does<00:44:10.680> give<00:44:10.980> you 00:44:11.089 --> 00:44:11.099 align:start position:0% across very recently it does give you 00:44:11.099 --> 00:44:13.250 align:start position:0% across very recently it does give you the<00:44:11.579> opportunity<00:44:12.420> to<00:44:12.599> create<00:44:12.900> that 00:44:13.250 --> 00:44:13.260 align:start position:0% the opportunity to create that 00:44:13.260 --> 00:44:15.290 align:start position:0% the opportunity to create that governance<00:44:13.740> in<00:44:14.040> a<00:44:14.220> slightly<00:44:14.400> softer<00:44:14.700> way<00:44:14.940> in<00:44:15.180> a 00:44:15.290 --> 00:44:15.300 align:start position:0% governance in a slightly softer way in a 00:44:15.300 --> 00:44:16.790 align:start position:0% governance in a slightly softer way in a more<00:44:15.420> collaborative<00:44:15.780> way<00:44:16.020> than<00:44:16.260> it<00:44:16.440> would 00:44:16.790 --> 00:44:16.800 align:start position:0% more collaborative way than it would 00:44:16.800 --> 00:44:19.010 align:start position:0% more collaborative way than it would necessarily<00:44:17.280> in<00:44:17.640> a<00:44:17.819> you<00:44:18.420> know<00:44:18.540> a<00:44:18.720> kind<00:44:18.900> of 00:44:19.010 --> 00:44:19.020 align:start position:0% necessarily in a you know a kind of 00:44:19.020 --> 00:44:21.589 align:start position:0% necessarily in a you know a kind of typical<00:44:19.680> project 00:44:21.589 --> 00:44:21.599 align:start position:0% typical project 00:44:21.599 --> 00:44:23.390 align:start position:0% typical project framework 00:44:23.390 --> 00:44:23.400 align:start position:0% framework 00:44:23.400 --> 00:44:25.250 align:start position:0% framework um<00:44:23.520> so<00:44:24.000> I<00:44:24.060> think<00:44:24.240> we<00:44:24.420> will<00:44:24.599> see<00:44:24.839> more<00:44:25.020> of<00:44:25.140> that 00:44:25.250 --> 00:44:25.260 align:start position:0% um so I think we will see more of that 00:44:25.260 --> 00:44:26.930 align:start position:0% um so I think we will see more of that happen<00:44:25.500> and<00:44:25.740> it'll<00:44:25.980> become<00:44:26.220> more<00:44:26.460> of<00:44:26.579> a<00:44:26.760> kind 00:44:26.930 --> 00:44:26.940 align:start position:0% happen and it'll become more of a kind 00:44:26.940 --> 00:44:28.970 align:start position:0% happen and it'll become more of a kind of<00:44:27.060> again<00:44:27.240> a<00:44:27.599> skill<00:44:27.839> set<00:44:28.020> and<00:44:28.260> change<00:44:28.500> leaders 00:44:28.970 --> 00:44:28.980 align:start position:0% of again a skill set and change leaders 00:44:28.980 --> 00:44:31.370 align:start position:0% of again a skill set and change leaders will<00:44:29.160> need<00:44:29.339> that<00:44:29.700> ability<00:44:30.300> to<00:44:30.660> to<00:44:30.900> to<00:44:30.960> have 00:44:31.370 --> 00:44:31.380 align:start position:0% will need that ability to to to have 00:44:31.380 --> 00:44:33.230 align:start position:0% will need that ability to to to have governance<00:44:31.920> and<00:44:32.160> make<00:44:32.280> sure<00:44:32.460> that<00:44:32.700> things<00:44:32.940> are 00:44:33.230 --> 00:44:33.240 align:start position:0% governance and make sure that things are 00:44:33.240 --> 00:44:35.930 align:start position:0% governance and make sure that things are on<00:44:33.780> track 00:44:35.930 --> 00:44:35.940 align:start position:0% on track 00:44:35.940 --> 00:44:38.630 align:start position:0% on track brilliant<00:44:36.720> brilliant 00:44:38.630 --> 00:44:38.640 align:start position:0% brilliant brilliant 00:44:38.640 --> 00:44:40.390 align:start position:0% brilliant brilliant um<00:44:38.819> right<00:44:39.060> sorry<00:44:39.300> I'm<00:44:39.480> just<00:44:39.660> catching<00:44:39.960> up<00:44:40.079> on 00:44:40.390 --> 00:44:40.400 align:start position:0% um right sorry I'm just catching up on 00:44:40.400 --> 00:44:46.069 align:start position:0% um right sorry I'm just catching up on uh<00:44:41.400> oh<00:44:41.520> good<00:44:41.700> Todd<00:44:42.180> disagrees<00:44:42.980> good<00:44:44.060> uh<00:44:45.079> so 00:44:46.069 --> 00:44:46.079 align:start position:0% uh oh good Todd disagrees good uh so 00:44:46.079 --> 00:44:47.210 align:start position:0% uh oh good Todd disagrees good uh so some<00:44:46.319> of<00:44:46.440> this<00:44:46.560> larger<00:44:46.859> transformation 00:44:47.210 --> 00:44:47.220 align:start position:0% some of this larger transformation 00:44:47.220 --> 00:44:49.849 align:start position:0% some of this larger transformation projects<00:44:47.760> have<00:44:48.000> more<00:44:48.240> governance 00:44:49.849 --> 00:44:49.859 align:start position:0% projects have more governance 00:44:49.859 --> 00:44:51.950 align:start position:0% projects have more governance um<00:44:49.980> uh<00:44:50.579> but<00:44:50.700> they<00:44:50.880> also<00:44:51.359> have<00:44:51.420> things<00:44:51.599> that<00:44:51.720> fly 00:44:51.950 --> 00:44:51.960 align:start position:0% um uh but they also have things that fly 00:44:51.960 --> 00:44:53.990 align:start position:0% um uh but they also have things that fly under<00:44:52.140> the<00:44:52.319> radar<00:44:52.619> too<00:44:52.800> which<00:44:53.160> is<00:44:53.280> that's<00:44:53.819> a 00:44:53.990 --> 00:44:54.000 align:start position:0% under the radar too which is that's a 00:44:54.000 --> 00:44:55.730 align:start position:0% under the radar too which is that's a really<00:44:54.180> that<00:44:54.780> actually<00:44:55.020> that's<00:44:55.319> a<00:44:55.560> super 00:44:55.730 --> 00:44:55.740 align:start position:0% really that actually that's a super 00:44:55.740 --> 00:44:58.370 align:start position:0% really that actually that's a super Point<00:44:56.040> Todd<00:44:56.520> thank<00:44:56.700> you<00:44:56.880> because<00:44:57.420> underneath 00:44:58.370 --> 00:44:58.380 align:start position:0% Point Todd thank you because underneath 00:44:58.380 --> 00:45:00.829 align:start position:0% Point Todd thank you because underneath all<00:44:58.680> of<00:44:58.859> this<00:44:59.040> of<00:44:59.400> course<00:44:59.520> is<00:44:59.880> that<00:45:00.240> change<00:45:00.599> and 00:45:00.829 --> 00:45:00.839 align:start position:0% all of this of course is that change and 00:45:00.839 --> 00:45:02.450 align:start position:0% all of this of course is that change and transformation 00:45:02.450 --> 00:45:02.460 align:start position:0% transformation 00:45:02.460 --> 00:45:05.569 align:start position:0% transformation if<00:45:03.240> you<00:45:03.540> don't<00:45:03.720> have<00:45:04.020> that<00:45:04.319> good<00:45:04.560> that<00:45:05.160> solid 00:45:05.569 --> 00:45:05.579 align:start position:0% if you don't have that good that solid 00:45:05.579 --> 00:45:08.510 align:start position:0% if you don't have that good that solid leadership<00:45:06.000> and<00:45:06.300> agreement<00:45:06.660> around<00:45:07.440> it 00:45:08.510 --> 00:45:08.520 align:start position:0% leadership and agreement around it 00:45:08.520 --> 00:45:12.770 align:start position:0% leadership and agreement around it then<00:45:09.359> people<00:45:09.720> will<00:45:10.440> find<00:45:11.040> ways<00:45:11.640> to<00:45:11.940> do<00:45:12.240> stuff 00:45:12.770 --> 00:45:12.780 align:start position:0% then people will find ways to do stuff 00:45:12.780 --> 00:45:14.870 align:start position:0% then people will find ways to do stuff and<00:45:13.079> you<00:45:13.200> get<00:45:13.319> a<00:45:13.500> shadow<00:45:13.740> portfolio<00:45:14.700> and 00:45:14.870 --> 00:45:14.880 align:start position:0% and you get a shadow portfolio and 00:45:14.880 --> 00:45:16.250 align:start position:0% and you get a shadow portfolio and Shadow<00:45:15.180> transformation<00:45:15.660> and<00:45:16.079> things 00:45:16.250 --> 00:45:16.260 align:start position:0% Shadow transformation and things 00:45:16.260 --> 00:45:17.630 align:start position:0% Shadow transformation and things happening<00:45:16.680> that<00:45:16.859> you<00:45:16.980> don't<00:45:17.099> even<00:45:17.220> know<00:45:17.400> is 00:45:17.630 --> 00:45:17.640 align:start position:0% happening that you don't even know is 00:45:17.640 --> 00:45:20.270 align:start position:0% happening that you don't even know is happening<00:45:18.180> yeah<00:45:18.359> all<00:45:19.319> of<00:45:19.500> those<00:45:19.619> and<00:45:20.040> the 00:45:20.270 --> 00:45:20.280 align:start position:0% happening yeah all of those and the 00:45:20.280 --> 00:45:22.790 align:start position:0% happening yeah all of those and the danger<00:45:20.520> there<00:45:20.819> is<00:45:21.000> that<00:45:21.359> that<00:45:22.020> you<00:45:22.560> know<00:45:22.619> all 00:45:22.790 --> 00:45:22.800 align:start position:0% danger there is that that you know all 00:45:22.800 --> 00:45:25.370 align:start position:0% danger there is that that you know all of<00:45:22.980> those<00:45:23.220> things<00:45:23.819> that<00:45:24.359> aren't<00:45:24.900> necessarily 00:45:25.370 --> 00:45:25.380 align:start position:0% of those things that aren't necessarily 00:45:25.380 --> 00:45:26.930 align:start position:0% of those things that aren't necessarily sanctioned 00:45:26.930 --> 00:45:26.940 align:start position:0% sanctioned 00:45:26.940 --> 00:45:27.650 align:start position:0% sanctioned um 00:45:27.650 --> 00:45:27.660 align:start position:0% um 00:45:27.660 --> 00:45:29.569 align:start position:0% um are 00:45:29.569 --> 00:45:29.579 align:start position:0% are 00:45:29.579 --> 00:45:31.309 align:start position:0% are pulling<00:45:30.119> resources 00:45:31.309 --> 00:45:31.319 align:start position:0% pulling resources 00:45:31.319 --> 00:45:34.010 align:start position:0% pulling resources bullying<00:45:32.220> people's<00:45:32.640> ability<00:45:32.940> people<00:45:33.480> you 00:45:34.010 --> 00:45:34.020 align:start position:0% bullying people's ability people you 00:45:34.020 --> 00:45:35.930 align:start position:0% bullying people's ability people you know<00:45:34.140> we're<00:45:34.440> all<00:45:34.619> on<00:45:35.099> you<00:45:35.460> know<00:45:35.579> we're<00:45:35.819> only 00:45:35.930 --> 00:45:35.940 align:start position:0% know we're all on you know we're only 00:45:35.940 --> 00:45:38.990 align:start position:0% know we're all on you know we're only human<00:45:36.240> at<00:45:36.900> least<00:45:37.020> for<00:45:37.260> now<00:45:37.440> right<00:45:37.859> everyone<00:45:38.280> is 00:45:38.990 --> 00:45:39.000 align:start position:0% human at least for now right everyone is 00:45:39.000 --> 00:45:40.130 align:start position:0% human at least for now right everyone is human 00:45:40.130 --> 00:45:40.140 align:start position:0% human 00:45:40.140 --> 00:45:43.430 align:start position:0% human um so<00:45:40.319> we're<00:45:40.440> only<00:45:40.619> human<00:45:41.180> and<00:45:42.319> you<00:45:43.319> know 00:45:43.430 --> 00:45:43.440 align:start position:0% um so we're only human and you know 00:45:43.440 --> 00:45:46.309 align:start position:0% um so we're only human and you know humans<00:45:44.160> have<00:45:44.579> only<00:45:44.880> got<00:45:45.119> a<00:45:45.359> certain<00:45:45.660> capacity 00:45:46.309 --> 00:45:46.319 align:start position:0% humans have only got a certain capacity 00:45:46.319 --> 00:45:48.290 align:start position:0% humans have only got a certain capacity and<00:45:46.980> every<00:45:47.160> person's<00:45:47.579> different<00:45:47.819> but<00:45:48.119> a 00:45:48.290 --> 00:45:48.300 align:start position:0% and every person's different but a 00:45:48.300 --> 00:45:50.930 align:start position:0% and every person's different but a certain<00:45:48.420> capacity<00:45:48.839> to<00:45:49.079> absorb<00:45:49.560> change<00:45:49.940> and 00:45:50.930 --> 00:45:50.940 align:start position:0% certain capacity to absorb change and 00:45:50.940 --> 00:45:53.750 align:start position:0% certain capacity to absorb change and process<00:45:51.300> it<00:45:51.599> and<00:45:51.780> take<00:45:52.020> it<00:45:52.200> on<00:45:52.380> board<00:45:52.579> and<00:45:53.579> so 00:45:53.750 --> 00:45:53.760 align:start position:0% process it and take it on board and so 00:45:53.760 --> 00:45:57.589 align:start position:0% process it and take it on board and so all<00:45:53.940> those<00:45:54.119> Shadow<00:45:54.780> projects<00:45:55.440> are<00:45:55.740> are 00:45:57.589 --> 00:45:57.599 align:start position:0% all those Shadow projects are are 00:45:57.599 --> 00:45:59.930 align:start position:0% all those Shadow projects are are um<00:45:57.680> consuming<00:45:58.680> people's<00:45:59.040> ability<00:45:59.339> to<00:45:59.700> to 00:45:59.930 --> 00:45:59.940 align:start position:0% um consuming people's ability to to 00:45:59.940 --> 00:46:01.790 align:start position:0% um consuming people's ability to to absorb<00:46:00.420> change<00:46:00.599> as<00:46:00.780> well<00:46:00.960> which<00:46:01.140> reduces<00:46:01.680> the 00:46:01.790 --> 00:46:01.800 align:start position:0% absorb change as well which reduces the 00:46:01.800 --> 00:46:03.589 align:start position:0% absorb change as well which reduces the impact<00:46:02.040> of<00:46:02.280> any<00:46:02.400> change<00:46:02.700> with<00:46:03.119> proper 00:46:03.589 --> 00:46:03.599 align:start position:0% impact of any change with proper 00:46:03.599 --> 00:46:06.109 align:start position:0% impact of any change with proper transformation<00:46:04.099> so<00:46:05.099> you<00:46:05.579> know<00:46:05.700> again<00:46:05.819> this 00:46:06.109 --> 00:46:06.119 align:start position:0% transformation so you know again this 00:46:06.119 --> 00:46:08.089 align:start position:0% transformation so you know again this sort<00:46:06.359> of<00:46:06.420> brings<00:46:06.660> us<00:46:06.780> back<00:46:07.020> to<00:46:07.260> this<00:46:07.440> idea<00:46:07.800> of 00:46:08.089 --> 00:46:08.099 align:start position:0% sort of brings us back to this idea of 00:46:08.099 --> 00:46:11.450 align:start position:0% sort of brings us back to this idea of you<00:46:08.760> know<00:46:08.880> Vision<00:46:09.300> leadership 00:46:11.450 --> 00:46:11.460 align:start position:0% you know Vision leadership 00:46:11.460 --> 00:46:13.970 align:start position:0% you know Vision leadership um<00:46:11.540> prioritization<00:46:12.540> and<00:46:12.839> alignment<00:46:13.319> of<00:46:13.800> what 00:46:13.970 --> 00:46:13.980 align:start position:0% um prioritization and alignment of what 00:46:13.980 --> 00:46:15.650 align:start position:0% um prioritization and alignment of what you're<00:46:14.160> doing<00:46:14.339> with<00:46:14.700> what<00:46:15.000> you<00:46:15.119> what<00:46:15.540> your 00:46:15.650 --> 00:46:15.660 align:start position:0% you're doing with what you what your 00:46:15.660 --> 00:46:19.010 align:start position:0% you're doing with what you what your goals<00:46:16.079> are<00:46:16.579> and<00:46:17.579> you<00:46:18.060> know<00:46:18.180> working<00:46:18.480> on<00:46:18.839> that 00:46:19.010 --> 00:46:19.020 align:start position:0% goals are and you know working on that 00:46:19.020 --> 00:46:20.809 align:start position:0% goals are and you know working on that process<00:46:19.260> getting<00:46:19.619> a<00:46:19.800> really<00:46:19.980> good<00:46:20.160> process<00:46:20.520> at 00:46:20.809 --> 00:46:20.819 align:start position:0% process getting a really good process at 00:46:20.819 --> 00:46:22.730 align:start position:0% process getting a really good process at that<00:46:21.119> end<00:46:21.300> of<00:46:21.480> it<00:46:21.599> because<00:46:22.380> those<00:46:22.680> those 00:46:22.730 --> 00:46:22.740 align:start position:0% that end of it because those those 00:46:22.740 --> 00:46:24.770 align:start position:0% that end of it because those those Shadow<00:46:23.160> projects<00:46:23.700> don't<00:46:23.880> come<00:46:24.000> out<00:46:24.180> of<00:46:24.300> it<00:46:24.480> you 00:46:24.770 --> 00:46:24.780 align:start position:0% Shadow projects don't come out of it you 00:46:24.780 --> 00:46:25.670 align:start position:0% Shadow projects don't come out of it you know<00:46:24.839> they<00:46:24.960> don't<00:46:25.079> they<00:46:25.319> don't<00:46:25.440> just 00:46:25.670 --> 00:46:25.680 align:start position:0% know they don't they don't just 00:46:25.680 --> 00:46:28.130 align:start position:0% know they don't they don't just magically<00:46:26.460> appear<00:46:26.819> on<00:46:27.000> their<00:46:27.119> own<00:46:27.300> someone 00:46:28.130 --> 00:46:28.140 align:start position:0% magically appear on their own someone 00:46:28.140 --> 00:46:29.870 align:start position:0% magically appear on their own someone someone<00:46:28.200> green<00:46:28.800> likes<00:46:29.160> them<00:46:29.280> someone<00:46:29.520> says 00:46:29.870 --> 00:46:29.880 align:start position:0% someone green likes them someone says 00:46:29.880 --> 00:46:32.510 align:start position:0% someone green likes them someone says yeah<00:46:30.000> go<00:46:30.240> do<00:46:30.480> that<00:46:30.660> right<00:46:31.260> it<00:46:31.800> so<00:46:32.339> that's 00:46:32.510 --> 00:46:32.520 align:start position:0% yeah go do that right it so that's 00:46:32.520 --> 00:46:34.130 align:start position:0% yeah go do that right it so that's that's<00:46:32.760> an<00:46:33.060> engagement<00:46:33.300> problem<00:46:33.720> at<00:46:33.960> the 00:46:34.130 --> 00:46:34.140 align:start position:0% that's an engagement problem at the 00:46:34.140 --> 00:46:36.349 align:start position:0% that's an engagement problem at the senior<00:46:34.740> level<00:46:34.920> in<00:46:35.460> the<00:46:35.579> organization<00:46:36.060> when 00:46:36.349 --> 00:46:36.359 align:start position:0% senior level in the organization when 00:46:36.359 --> 00:46:39.770 align:start position:0% senior level in the organization when things<00:46:36.599> like<00:46:36.780> that<00:46:37.099> uh<00:46:38.099> happen<00:46:38.460> so<00:46:39.180> there<00:46:39.599> we 00:46:39.770 --> 00:46:39.780 align:start position:0% things like that uh happen so there we 00:46:39.780 --> 00:46:41.569 align:start position:0% things like that uh happen so there we go<00:46:39.900> thank<00:46:40.380> you<00:46:40.500> for<00:46:40.680> that<00:46:40.800> thank<00:46:41.220> you<00:46:41.339> for<00:46:41.460> that 00:46:41.569 --> 00:46:41.579 align:start position:0% go thank you for that thank you for that 00:46:41.579 --> 00:46:43.730 align:start position:0% go thank you for that thank you for that Todd<00:46:42.000> uh<00:46:42.599> our<00:46:42.780> challenge<00:46:43.020> to<00:46:43.200> convince<00:46:43.500> people 00:46:43.730 --> 00:46:43.740 align:start position:0% Todd uh our challenge to convince people 00:46:43.740 --> 00:46:45.650 align:start position:0% Todd uh our challenge to convince people that<00:46:44.160> want<00:46:44.339> to<00:46:44.520> stay<00:46:44.700> outside<00:46:44.940> of<00:46:45.300> structural 00:46:45.650 --> 00:46:45.660 align:start position:0% that want to stay outside of structural 00:46:45.660 --> 00:46:47.510 align:start position:0% that want to stay outside of structural process 00:46:47.510 --> 00:46:47.520 align:start position:0% process 00:46:47.520 --> 00:46:49.490 align:start position:0% process um<00:46:47.579> yeah<00:46:48.060> and<00:46:48.480> and 00:46:49.490 --> 00:46:49.500 align:start position:0% um yeah and and 00:46:49.500 --> 00:46:51.950 align:start position:0% um yeah and and um<00:46:49.680> that's<00:46:50.520> a<00:46:50.880> very<00:46:51.000> good<00:46:51.180> it's<00:46:51.480> a<00:46:51.660> very<00:46:51.780> good 00:46:51.950 --> 00:46:51.960 align:start position:0% um that's a very good it's a very good 00:46:51.960 --> 00:46:53.990 align:start position:0% um that's a very good it's a very good point<00:46:52.200> and<00:46:52.800> at<00:46:53.099> the<00:46:53.220> end<00:46:53.339> of<00:46:53.400> the<00:46:53.520> day<00:46:53.640> I<00:46:53.880> think 00:46:53.990 --> 00:46:54.000 align:start position:0% point and at the end of the day I think 00:46:54.000 --> 00:46:55.190 align:start position:0% point and at the end of the day I think there's 00:46:55.190 --> 00:46:55.200 align:start position:0% there's 00:46:55.200 --> 00:46:57.710 align:start position:0% there's it's<00:46:55.680> that<00:46:56.280> that<00:46:56.520> can<00:46:56.819> particularly<00:46:57.300> be<00:46:57.540> a 00:46:57.710 --> 00:46:57.720 align:start position:0% it's that that can particularly be a 00:46:57.720 --> 00:47:00.349 align:start position:0% it's that that can particularly be a challenge<00:46:58.020> in<00:46:58.760> organizations<00:46:59.760> that<00:47:00.240> are 00:47:00.349 --> 00:47:00.359 align:start position:0% challenge in organizations that are 00:47:00.359 --> 00:47:01.670 align:start position:0% challenge in organizations that are growing 00:47:01.670 --> 00:47:01.680 align:start position:0% growing 00:47:01.680 --> 00:47:03.069 align:start position:0% growing quickly 00:47:03.069 --> 00:47:03.079 align:start position:0% quickly 00:47:03.079 --> 00:47:05.569 align:start position:0% quickly where<00:47:04.079> you<00:47:04.440> know<00:47:04.500> maybe<00:47:04.680> they've<00:47:05.040> they've<00:47:05.460> had 00:47:05.569 --> 00:47:05.579 align:start position:0% where you know maybe they've they've had 00:47:05.579 --> 00:47:07.370 align:start position:0% where you know maybe they've they've had more<00:47:05.880> flexibility<00:47:06.420> in<00:47:06.720> the<00:47:06.900> past<00:47:07.020> just 00:47:07.370 --> 00:47:07.380 align:start position:0% more flexibility in the past just 00:47:07.380 --> 00:47:08.930 align:start position:0% more flexibility in the past just because<00:47:07.500> things<00:47:08.099> were<00:47:08.280> going<00:47:08.460> so<00:47:08.640> well<00:47:08.819> and 00:47:08.930 --> 00:47:08.940 align:start position:0% because things were going so well and 00:47:08.940 --> 00:47:10.430 align:start position:0% because things were going so well and everybody's<00:47:09.300> going<00:47:09.480> so<00:47:09.660> fast<00:47:09.839> that<00:47:10.079> you<00:47:10.319> know 00:47:10.430 --> 00:47:10.440 align:start position:0% everybody's going so fast that you know 00:47:10.440 --> 00:47:12.230 align:start position:0% everybody's going so fast that you know we<00:47:10.680> don't<00:47:10.800> have<00:47:10.859> time<00:47:11.040> to<00:47:11.220> have<00:47:11.700> process<00:47:12.060> and 00:47:12.230 --> 00:47:12.240 align:start position:0% we don't have time to have process and 00:47:12.240 --> 00:47:14.150 align:start position:0% we don't have time to have process and all<00:47:12.420> the<00:47:12.540> rest<00:47:12.660> of<00:47:12.780> it<00:47:12.900> and<00:47:13.619> people<00:47:13.740> kind<00:47:14.040> of 00:47:14.150 --> 00:47:14.160 align:start position:0% all the rest of it and people kind of 00:47:14.160 --> 00:47:16.069 align:start position:0% all the rest of it and people kind of got<00:47:14.220> used<00:47:14.460> to<00:47:14.579> that<00:47:14.819> and<00:47:15.359> I<00:47:15.540> think<00:47:15.660> that's<00:47:15.900> the 00:47:16.069 --> 00:47:16.079 align:start position:0% got used to that and I think that's the 00:47:16.079 --> 00:47:17.630 align:start position:0% got used to that and I think that's the the<00:47:16.260> cultural<00:47:16.619> thing<00:47:16.859> you<00:47:17.099> you<00:47:17.280> mentioned 00:47:17.630 --> 00:47:17.640 align:start position:0% the cultural thing you you mentioned 00:47:17.640 --> 00:47:18.950 align:start position:0% the cultural thing you you mentioned earlier<00:47:17.940> on<00:47:18.060> at<00:47:18.240> least<00:47:18.300> where<00:47:18.780> there's 00:47:18.950 --> 00:47:18.960 align:start position:0% earlier on at least where there's 00:47:18.960 --> 00:47:21.230 align:start position:0% earlier on at least where there's transformation<00:47:19.740> is<00:47:19.980> not<00:47:20.160> just<00:47:20.400> about 00:47:21.230 --> 00:47:21.240 align:start position:0% transformation is not just about 00:47:21.240 --> 00:47:24.470 align:start position:0% transformation is not just about software<00:47:21.839> systems<00:47:22.500> infrastructure<00:47:23.480> process 00:47:24.470 --> 00:47:24.480 align:start position:0% software systems infrastructure process 00:47:24.480 --> 00:47:29.270 align:start position:0% software systems infrastructure process it's<00:47:24.839> about<00:47:25.020> people<00:47:25.500> as<00:47:25.859> well<00:47:26.040> and<00:47:26.339> and 00:47:29.270 --> 00:47:29.280 align:start position:0% 00:47:29.280 --> 00:47:31.430 align:start position:0% helping<00:47:30.000> them<00:47:30.119> understand<00:47:30.300> why<00:47:30.780> what's<00:47:31.079> in<00:47:31.319> it 00:47:31.430 --> 00:47:31.440 align:start position:0% helping them understand why what's in it 00:47:31.440 --> 00:47:32.270 align:start position:0% helping them understand why what's in it for<00:47:31.560> them 00:47:32.270 --> 00:47:32.280 align:start position:0% for them 00:47:32.280 --> 00:47:34.609 align:start position:0% for them which<00:47:33.060> it<00:47:33.300> depends<00:47:33.780> on<00:47:33.900> what<00:47:34.140> company<00:47:34.319> you're 00:47:34.609 --> 00:47:34.619 align:start position:0% which it depends on what company you're 00:47:34.619 --> 00:47:36.349 align:start position:0% which it depends on what company you're in<00:47:34.800> but<00:47:34.980> you<00:47:35.220> know<00:47:35.339> it<00:47:35.579> could<00:47:35.700> be<00:47:35.819> something<00:47:36.000> as 00:47:36.349 --> 00:47:36.359 align:start position:0% in but you know it could be something as 00:47:36.359 --> 00:47:38.150 align:start position:0% in but you know it could be something as simple<00:47:36.540> as<00:47:36.720> well<00:47:37.380> actually<00:47:37.560> you'll<00:47:37.859> get<00:47:38.040> your 00:47:38.150 --> 00:47:38.160 align:start position:0% simple as well actually you'll get your 00:47:38.160 --> 00:47:39.950 align:start position:0% simple as well actually you'll get your projects<00:47:38.520> done<00:47:38.700> quicker<00:47:39.119> right<00:47:39.480> it<00:47:39.720> might<00:47:39.839> be 00:47:39.950 --> 00:47:39.960 align:start position:0% projects done quicker right it might be 00:47:39.960 --> 00:47:41.690 align:start position:0% projects done quicker right it might be as<00:47:40.079> simple<00:47:40.260> as<00:47:40.440> that 00:47:41.690 --> 00:47:41.700 align:start position:0% as simple as that 00:47:41.700 --> 00:47:43.609 align:start position:0% as simple as that um<00:47:41.760> or<00:47:42.240> it<00:47:42.480> might<00:47:42.720> be<00:47:42.839> as<00:47:43.020> simple<00:47:43.200> as<00:47:43.380> taking 00:47:43.609 --> 00:47:43.619 align:start position:0% um or it might be as simple as taking 00:47:43.619 --> 00:47:45.589 align:start position:0% um or it might be as simple as taking them<00:47:43.800> aside<00:47:44.040> and<00:47:44.220> saying<00:47:44.520> you<00:47:45.060> know<00:47:45.180> last<00:47:45.420> year 00:47:45.589 --> 00:47:45.599 align:start position:0% them aside and saying you know last year 00:47:45.599 --> 00:47:46.849 align:start position:0% them aside and saying you know last year you<00:47:45.839> were<00:47:45.960> really<00:47:46.140> complaining<00:47:46.500> about<00:47:46.619> how 00:47:46.849 --> 00:47:46.859 align:start position:0% you were really complaining about how 00:47:46.859 --> 00:47:49.130 align:start position:0% you were really complaining about how that<00:47:47.040> guy<00:47:47.220> got<00:47:47.460> all<00:47:47.579> the<00:47:47.760> resources<00:47:48.180> well<00:47:49.020> if 00:47:49.130 --> 00:47:49.140 align:start position:0% that guy got all the resources well if 00:47:49.140 --> 00:47:51.230 align:start position:0% that guy got all the resources well if you<00:47:49.319> were<00:47:49.440> part<00:47:49.619> of<00:47:49.740> this<00:47:49.920> process<00:47:50.280> you<00:47:51.119> would 00:47:51.230 --> 00:47:51.240 align:start position:0% you were part of this process you would 00:47:51.240 --> 00:47:53.270 align:start position:0% you were part of this process you would be<00:47:51.359> part<00:47:51.480> of<00:47:51.599> figuring<00:47:51.960> out<00:47:52.079> you<00:47:52.440> know<00:47:52.560> and<00:47:52.619> not 00:47:53.270 --> 00:47:53.280 align:start position:0% be part of figuring out you know and not 00:47:53.280 --> 00:47:56.089 align:start position:0% be part of figuring out you know and not allowing<00:47:53.880> that<00:47:54.119> to<00:47:54.300> happen<00:47:54.480> right<00:47:55.140> so<00:47:55.980> there's 00:47:56.089 --> 00:47:56.099 align:start position:0% allowing that to happen right so there's 00:47:56.099 --> 00:47:58.670 align:start position:0% allowing that to happen right so there's also<00:47:56.700> some<00:47:56.880> positive<00:47:57.300> carrots<00:47:57.839> and<00:47:58.200> little 00:47:58.670 --> 00:47:58.680 align:start position:0% also some positive carrots and little 00:47:58.680 --> 00:48:00.650 align:start position:0% also some positive carrots and little devious<00:47:59.460> things<00:47:59.700> you<00:47:59.880> can<00:48:00.000> do<00:48:00.119> to<00:48:00.300> get<00:48:00.480> people 00:48:00.650 --> 00:48:00.660 align:start position:0% devious things you can do to get people 00:48:00.660 --> 00:48:03.109 align:start position:0% devious things you can do to get people engaged<00:48:01.200> in<00:48:01.380> that<00:48:01.560> conversation 00:48:03.109 --> 00:48:03.119 align:start position:0% engaged in that conversation 00:48:03.119 --> 00:48:05.390 align:start position:0% engaged in that conversation um<00:48:03.180> and<00:48:03.599> it<00:48:03.720> and<00:48:04.020> you<00:48:04.500> know<00:48:04.560> it's<00:48:04.859> it's<00:48:05.040> not 00:48:05.390 --> 00:48:05.400 align:start position:0% um and it and you know it's it's not 00:48:05.400 --> 00:48:07.069 align:start position:0% um and it and you know it's it's not that<00:48:05.819> doesn't<00:48:06.000> mean<00:48:06.180> it's<00:48:06.300> easy<00:48:06.480> but<00:48:06.839> it's 00:48:07.069 --> 00:48:07.079 align:start position:0% that doesn't mean it's easy but it's 00:48:07.079 --> 00:48:08.030 align:start position:0% that doesn't mean it's easy but it's certainly 00:48:08.030 --> 00:48:08.040 align:start position:0% certainly 00:48:08.040 --> 00:48:09.530 align:start position:0% certainly doable 00:48:09.530 --> 00:48:09.540 align:start position:0% doable 00:48:09.540 --> 00:48:11.210 align:start position:0% doable um<00:48:09.660> and<00:48:09.839> and<00:48:09.900> it<00:48:10.319> usually<00:48:10.680> comes<00:48:10.980> down<00:48:11.040> to 00:48:11.210 --> 00:48:11.220 align:start position:0% um and and it usually comes down to 00:48:11.220 --> 00:48:14.390 align:start position:0% um and and it usually comes down to what's<00:48:11.400> in<00:48:11.579> it<00:48:11.760> for<00:48:11.880> me<00:48:12.060> yeah<00:48:12.839> absolutely<00:48:13.800> it's 00:48:14.390 --> 00:48:14.400 align:start position:0% what's in it for me yeah absolutely it's 00:48:14.400 --> 00:48:15.829 align:start position:0% what's in it for me yeah absolutely it's an<00:48:14.579> interesting<00:48:14.819> point<00:48:15.000> again<00:48:15.180> about<00:48:15.480> the 00:48:15.829 --> 00:48:15.839 align:start position:0% an interesting point again about the 00:48:15.839 --> 00:48:17.569 align:start position:0% an interesting point again about the kind<00:48:16.020> of<00:48:16.500> um<00:48:16.500> under<00:48:16.800> the<00:48:17.040> radar<00:48:17.339> change 00:48:17.569 --> 00:48:17.579 align:start position:0% kind of um under the radar change 00:48:17.579 --> 00:48:19.190 align:start position:0% kind of um under the radar change because<00:48:17.880> you<00:48:18.060> do<00:48:18.180> see<00:48:18.359> that<00:48:18.540> happen<00:48:18.720> often 00:48:19.190 --> 00:48:19.200 align:start position:0% because you do see that happen often 00:48:19.200 --> 00:48:20.569 align:start position:0% because you do see that happen often don't<00:48:19.380> you<00:48:19.560> you<00:48:19.680> know<00:48:19.859> there's<00:48:20.040> there's<00:48:20.220> a 00:48:20.569 --> 00:48:20.579 align:start position:0% don't you you know there's there's a 00:48:20.579 --> 00:48:22.849 align:start position:0% don't you you know there's there's a north<00:48:21.240> northern<00:48:21.839> star<00:48:22.140> and<00:48:22.380> the<00:48:22.560> business<00:48:22.680> is 00:48:22.849 --> 00:48:22.859 align:start position:0% north northern star and the business is 00:48:22.859 --> 00:48:24.470 align:start position:0% north northern star and the business is moving<00:48:23.160> towards<00:48:23.520> that<00:48:23.640> and<00:48:23.819> people<00:48:24.000> use<00:48:24.240> it's 00:48:24.470 --> 00:48:24.480 align:start position:0% moving towards that and people use it's 00:48:24.480 --> 00:48:26.870 align:start position:0% moving towards that and people use it's an<00:48:24.660> opportunity<00:48:25.020> to<00:48:25.440> kind<00:48:25.619> of<00:48:25.680> create<00:48:26.460> change 00:48:26.870 --> 00:48:26.880 align:start position:0% an opportunity to kind of create change 00:48:26.880 --> 00:48:29.030 align:start position:0% an opportunity to kind of create change themselves<00:48:27.480> and<00:48:27.839> then<00:48:27.960> that<00:48:28.200> creates<00:48:28.560> fatigue 00:48:29.030 --> 00:48:29.040 align:start position:0% themselves and then that creates fatigue 00:48:29.040 --> 00:48:30.230 align:start position:0% themselves and then that creates fatigue in<00:48:29.160> the<00:48:29.280> business<00:48:29.460> and<00:48:29.760> there's<00:48:29.940> too<00:48:30.060> much 00:48:30.230 --> 00:48:30.240 align:start position:0% in the business and there's too much 00:48:30.240 --> 00:48:31.430 align:start position:0% in the business and there's too much happening 00:48:31.430 --> 00:48:31.440 align:start position:0% happening 00:48:31.440 --> 00:48:32.870 align:start position:0% happening um<00:48:31.560> again<00:48:31.980> I<00:48:32.220> don't<00:48:32.339> want<00:48:32.400> to<00:48:32.460> keep<00:48:32.579> going<00:48:32.700> back 00:48:32.870 --> 00:48:32.880 align:start position:0% um again I don't want to keep going back 00:48:32.880 --> 00:48:34.910 align:start position:0% um again I don't want to keep going back to<00:48:32.940> Heathrow<00:48:33.240> but<00:48:33.480> what<00:48:33.599> I<00:48:34.079> saw<00:48:34.319> there<00:48:34.619> was 00:48:34.910 --> 00:48:34.920 align:start position:0% to Heathrow but what I saw there was 00:48:34.920 --> 00:48:37.849 align:start position:0% to Heathrow but what I saw there was them<00:48:35.700> changing<00:48:36.240> the<00:48:36.599> really<00:48:37.260> transforming 00:48:37.849 --> 00:48:37.859 align:start position:0% them changing the really transforming 00:48:37.859 --> 00:48:39.170 align:start position:0% them changing the really transforming the<00:48:37.980> business<00:48:38.099> from<00:48:38.400> what<00:48:38.579> was<00:48:38.760> like<00:48:38.940> really 00:48:39.170 --> 00:48:39.180 align:start position:0% the business from what was like really 00:48:39.180 --> 00:48:41.390 align:start position:0% the business from what was like really underperforming<00:48:39.960> organization<00:48:40.500> it<00:48:41.040> didn't 00:48:41.390 --> 00:48:41.400 align:start position:0% underperforming organization it didn't 00:48:41.400 --> 00:48:42.890 align:start position:0% underperforming organization it didn't seem<00:48:41.700> it<00:48:41.819> because<00:48:41.940> it's<00:48:42.060> all<00:48:42.180> glossy<00:48:42.599> on<00:48:42.780> the 00:48:42.890 --> 00:48:42.900 align:start position:0% seem it because it's all glossy on the 00:48:42.900 --> 00:48:45.589 align:start position:0% seem it because it's all glossy on the outside<00:48:43.020> but<00:48:43.500> they<00:48:44.579> um<00:48:44.579> operationally<00:48:45.300> didn't 00:48:45.589 --> 00:48:45.599 align:start position:0% outside but they um operationally didn't 00:48:45.599 --> 00:48:48.410 align:start position:0% outside but they um operationally didn't perform<00:48:45.839> particularly<00:48:46.500> well<00:48:46.800> massively 00:48:48.410 --> 00:48:48.420 align:start position:0% perform particularly well massively 00:48:48.420 --> 00:48:51.170 align:start position:0% perform particularly well massively um<00:48:48.480> fat<00:48:48.780> in<00:48:49.079> terms<00:48:49.260> of<00:48:49.380> cost<00:48:49.819> they<00:48:50.819> the 00:48:51.170 --> 00:48:51.180 align:start position:0% um fat in terms of cost they the 00:48:51.180 --> 00:48:54.230 align:start position:0% um fat in terms of cost they the engagement<00:48:51.480> was<00:48:51.780> really<00:48:51.960> low<00:48:52.260> and 00:48:54.230 --> 00:48:54.240 align:start position:0% engagement was really low and 00:48:54.240 --> 00:48:56.270 align:start position:0% engagement was really low and it<00:48:54.780> was<00:48:55.020> just<00:48:55.140> you<00:48:55.319> know<00:48:55.440> a<00:48:55.560> big<00:48:55.740> strategic 00:48:56.270 --> 00:48:56.280 align:start position:0% it was just you know a big strategic 00:48:56.280 --> 00:48:58.670 align:start position:0% it was just you know a big strategic kind<00:48:56.640> of<00:48:56.819> new<00:48:57.300> about<00:48:57.599> expansion<00:48:58.319> and<00:48:58.560> trying 00:48:58.670 --> 00:48:58.680 align:start position:0% kind of new about expansion and trying 00:48:58.680 --> 00:49:00.589 align:start position:0% kind of new about expansion and trying to<00:48:58.800> move<00:48:58.980> the<00:48:59.160> business<00:48:59.280> forward<00:48:59.579> but<00:49:00.060> one<00:49:00.480> of 00:49:00.589 --> 00:49:00.599 align:start position:0% to move the business forward but one of 00:49:00.599 --> 00:49:02.809 align:start position:0% to move the business forward but one of the<00:49:00.720> CEOs<00:49:01.020> came<00:49:01.319> in<00:49:01.440> and<00:49:01.619> he's<00:49:02.520> still<00:49:02.700> there 00:49:02.809 --> 00:49:02.819 align:start position:0% the CEOs came in and he's still there 00:49:02.819 --> 00:49:04.790 align:start position:0% the CEOs came in and he's still there now<00:49:03.000> but<00:49:03.180> he's<00:49:03.420> he<00:49:03.720> he<00:49:03.960> really<00:49:04.260> transformed 00:49:04.790 --> 00:49:04.800 align:start position:0% now but he's he he really transformed 00:49:04.800 --> 00:49:06.230 align:start position:0% now but he's he he really transformed the<00:49:04.920> thinking<00:49:05.220> of<00:49:05.280> the<00:49:05.460> business<00:49:05.579> by<00:49:05.940> putting 00:49:06.230 --> 00:49:06.240 align:start position:0% the thinking of the business by putting 00:49:06.240 --> 00:49:09.230 align:start position:0% the thinking of the business by putting a<00:49:06.420> very<00:49:06.540> simple<00:49:06.780> framework<00:49:07.319> in<00:49:07.760> four<00:49:08.760> key 00:49:09.230 --> 00:49:09.240 align:start position:0% a very simple framework in four key 00:49:09.240 --> 00:49:11.450 align:start position:0% a very simple framework in four key pillars<00:49:09.720> and<00:49:09.839> it<00:49:10.020> was<00:49:10.140> I<00:49:10.500> I<00:49:10.920> can<00:49:11.160> visually 00:49:11.450 --> 00:49:11.460 align:start position:0% pillars and it was I I can visually 00:49:11.460 --> 00:49:13.370 align:start position:0% pillars and it was I I can visually remember<00:49:11.819> was<00:49:12.540> about<00:49:12.720> we<00:49:13.020> need<00:49:13.140> to<00:49:13.260> win 00:49:13.370 --> 00:49:13.380 align:start position:0% remember was about we need to win 00:49:13.380 --> 00:49:15.650 align:start position:0% remember was about we need to win expansion<00:49:13.980> we<00:49:14.400> need<00:49:14.579> to<00:49:14.700> cut<00:49:14.819> our<00:49:15.000> costs<00:49:15.420> we 00:49:15.650 --> 00:49:15.660 align:start position:0% expansion we need to cut our costs we 00:49:15.660 --> 00:49:17.030 align:start position:0% expansion we need to cut our costs we need<00:49:15.780> to<00:49:15.900> become<00:49:16.079> the<00:49:16.200> best<00:49:16.380> airport<00:49:16.560> in<00:49:16.920> the 00:49:17.030 --> 00:49:17.040 align:start position:0% need to become the best airport in the 00:49:17.040 --> 00:49:19.430 align:start position:0% need to become the best airport in the world<00:49:17.099> we<00:49:17.339> need<00:49:17.520> to<00:49:17.640> get<00:49:17.700> our<00:49:17.819> mojo<00:49:18.119> back<00:49:18.420> and<00:49:19.140> I 00:49:19.430 --> 00:49:19.440 align:start position:0% world we need to get our mojo back and I 00:49:19.440 --> 00:49:21.950 align:start position:0% world we need to get our mojo back and I can<00:49:19.560> visibly<00:49:20.280> see<00:49:20.460> that<00:49:20.640> now<00:49:20.880> and<00:49:21.300> he<00:49:21.480> was<00:49:21.660> very 00:49:21.950 --> 00:49:21.960 align:start position:0% can visibly see that now and he was very 00:49:21.960 --> 00:49:24.470 align:start position:0% can visibly see that now and he was very clear<00:49:22.200> that<00:49:22.920> if<00:49:23.099> if<00:49:23.280> it<00:49:23.520> doesn't<00:49:23.700> lead<00:49:24.000> back<00:49:24.240> to 00:49:24.470 --> 00:49:24.480 align:start position:0% clear that if if it doesn't lead back to 00:49:24.480 --> 00:49:26.510 align:start position:0% clear that if if it doesn't lead back to one<00:49:24.660> of<00:49:24.780> those<00:49:24.839> things<00:49:25.079> you<00:49:25.319> don't<00:49:25.500> do<00:49:25.680> it<00:49:25.859> and 00:49:26.510 --> 00:49:26.520 align:start position:0% one of those things you don't do it and 00:49:26.520 --> 00:49:28.490 align:start position:0% one of those things you don't do it and like<00:49:26.700> clearly<00:49:27.000> it<00:49:27.119> took<00:49:27.359> a<00:49:27.540> long<00:49:27.720> time<00:49:28.079> and 00:49:28.490 --> 00:49:28.500 align:start position:0% like clearly it took a long time and 00:49:28.500 --> 00:49:29.870 align:start position:0% like clearly it took a long time and some<00:49:28.680> of<00:49:28.859> that<00:49:28.980> to<00:49:29.099> happen<00:49:29.220> in<00:49:29.460> all<00:49:29.640> of<00:49:29.760> these 00:49:29.870 --> 00:49:29.880 align:start position:0% some of that to happen in all of these 00:49:29.880 --> 00:49:31.790 align:start position:0% some of that to happen in all of these little<00:49:30.000> cross<00:49:30.300> projects<00:49:30.839> came<00:49:31.020> out<00:49:31.260> but<00:49:31.619> I 00:49:31.790 --> 00:49:31.800 align:start position:0% little cross projects came out but I 00:49:31.800 --> 00:49:33.530 align:start position:0% little cross projects came out but I remember 00:49:33.530 --> 00:49:33.540 align:start position:0% remember 00:49:33.540 --> 00:49:36.410 align:start position:0% remember um<00:49:33.680> seeing<00:49:34.680> the<00:49:35.520> kind<00:49:35.640> of<00:49:35.760> governance<00:49:36.180> around 00:49:36.410 --> 00:49:36.420 align:start position:0% um seeing the kind of governance around 00:49:36.420 --> 00:49:39.410 align:start position:0% um seeing the kind of governance around what<00:49:36.960> people<00:49:37.140> did<00:49:37.440> completely<00:49:38.220> shift<00:49:38.640> just<00:49:39.119> by 00:49:39.410 --> 00:49:39.420 align:start position:0% what people did completely shift just by 00:49:39.420 --> 00:49:41.329 align:start position:0% what people did completely shift just by that<00:49:40.020> real<00:49:40.200> strong<00:49:40.440> leadership<00:49:40.859> about<00:49:41.099> this 00:49:41.329 --> 00:49:41.339 align:start position:0% that real strong leadership about this 00:49:41.339 --> 00:49:43.910 align:start position:0% that real strong leadership about this is<00:49:41.460> a<00:49:41.640> direction<00:49:41.760> of<00:49:42.119> the<00:49:42.240> business<00:49:42.420> so<00:49:42.960> quite 00:49:43.910 --> 00:49:43.920 align:start position:0% is a direction of the business so quite 00:49:43.920 --> 00:49:45.109 align:start position:0% is a direction of the business so quite interesting<00:49:44.220> and<00:49:44.400> obviously<00:49:44.700> that<00:49:44.819> filters 00:49:45.109 --> 00:49:45.119 align:start position:0% interesting and obviously that filters 00:49:45.119 --> 00:49:46.250 align:start position:0% interesting and obviously that filters all<00:49:45.359> the<00:49:45.480> way<00:49:45.480> down<00:49:45.720> to<00:49:45.900> that<00:49:46.079> project 00:49:46.250 --> 00:49:46.260 align:start position:0% all the way down to that project 00:49:46.260 --> 00:49:48.470 align:start position:0% all the way down to that project management<00:49:46.619> and<00:49:47.280> kind<00:49:47.760> of<00:49:47.940> planning<00:49:48.240> piece 00:49:48.470 --> 00:49:48.480 align:start position:0% management and kind of planning piece 00:49:48.480 --> 00:49:51.290 align:start position:0% management and kind of planning piece but<00:49:48.839> that<00:49:49.380> was<00:49:49.560> transform<00:49:50.040> transformative<00:49:50.880> in 00:49:51.290 --> 00:49:51.300 align:start position:0% but that was transform transformative in 00:49:51.300 --> 00:49:52.730 align:start position:0% but that was transform transformative in in<00:49:51.599> a<00:49:51.839> you<00:49:52.079> know<00:49:52.140> a<00:49:52.319> really<00:49:52.500> large 00:49:52.730 --> 00:49:52.740 align:start position:0% in a you know a really large 00:49:52.740 --> 00:49:54.470 align:start position:0% in a you know a really large organization 00:49:54.470 --> 00:49:54.480 align:start position:0% organization 00:49:54.480 --> 00:49:57.050 align:start position:0% organization and<00:49:55.200> that<00:49:55.440> which<00:49:55.859> is<00:49:56.040> great<00:49:56.220> and<00:49:56.579> and<00:49:56.700> then 00:49:57.050 --> 00:49:57.060 align:start position:0% and that which is great and and then 00:49:57.060 --> 00:49:58.730 align:start position:0% and that which is great and and then there<00:49:57.300> are<00:49:57.420> other<00:49:57.720> techniques<00:49:58.260> I'm<00:49:58.440> not<00:49:58.619> sure 00:49:58.730 --> 00:49:58.740 align:start position:0% there are other techniques I'm not sure 00:49:58.740 --> 00:50:00.349 align:start position:0% there are other techniques I'm not sure I'm<00:49:58.920> necessarily<00:49:59.400> recommending<00:50:00.000> this<00:50:00.240> one 00:50:00.349 --> 00:50:00.359 align:start position:0% I'm necessarily recommending this one 00:50:00.359 --> 00:50:02.870 align:start position:0% I'm necessarily recommending this one but<00:50:00.680> in<00:50:01.680> this<00:50:01.740> particular<00:50:02.040> case<00:50:02.280> it<00:50:02.520> was<00:50:02.640> very 00:50:02.870 --> 00:50:02.880 align:start position:0% but in this particular case it was very 00:50:02.880 --> 00:50:06.829 align:start position:0% but in this particular case it was very effective<00:50:03.300> and<00:50:04.079> it<00:50:04.200> was<00:50:04.319> a<00:50:04.440> global<00:50:04.740> bank<00:50:04.980> and 00:50:06.829 --> 00:50:06.839 align:start position:0% effective and it was a global bank and 00:50:06.839 --> 00:50:08.569 align:start position:0% effective and it was a global bank and um<00:50:06.960> you<00:50:07.680> know<00:50:07.800> there<00:50:07.920> were<00:50:08.099> there<00:50:08.220> were<00:50:08.400> Shadow 00:50:08.569 --> 00:50:08.579 align:start position:0% um you know there were there were Shadow 00:50:08.579 --> 00:50:10.309 align:start position:0% um you know there were there were Shadow projects<00:50:09.119> there<00:50:09.300> were<00:50:09.480> different<00:50:09.720> divisions 00:50:10.309 --> 00:50:10.319 align:start position:0% projects there were different divisions 00:50:10.319 --> 00:50:12.470 align:start position:0% projects there were different divisions and<00:50:10.500> groups<00:50:10.920> that<00:50:11.280> were<00:50:11.640> going<00:50:12.000> off<00:50:12.180> and<00:50:12.300> doing 00:50:12.470 --> 00:50:12.480 align:start position:0% and groups that were going off and doing 00:50:12.480 --> 00:50:14.210 align:start position:0% and groups that were going off and doing their<00:50:12.660> own<00:50:12.780> thing<00:50:13.020> and<00:50:13.380> that<00:50:13.560> you<00:50:13.980> know<00:50:14.040> they 00:50:14.210 --> 00:50:14.220 align:start position:0% their own thing and that you know they 00:50:14.220 --> 00:50:15.589 align:start position:0% their own thing and that you know they were<00:50:14.339> basically<00:50:14.700> going<00:50:14.880> in<00:50:15.119> and<00:50:15.240> saying<00:50:15.480> look 00:50:15.589 --> 00:50:15.599 align:start position:0% were basically going in and saying look 00:50:15.599 --> 00:50:16.790 align:start position:0% were basically going in and saying look you<00:50:15.780> know<00:50:15.900> we've<00:50:16.079> got<00:50:16.140> a<00:50:16.260> half<00:50:16.380> billion<00:50:16.680> dollar 00:50:16.790 --> 00:50:16.800 align:start position:0% you know we've got a half billion dollar 00:50:16.800 --> 00:50:18.470 align:start position:0% you know we've got a half billion dollar budget<00:50:17.160> just<00:50:17.339> give<00:50:17.520> me<00:50:17.640> 100<00:50:17.760> million<00:50:18.180> of<00:50:18.359> it 00:50:18.470 --> 00:50:18.480 align:start position:0% budget just give me 100 million of it 00:50:18.480 --> 00:50:21.950 align:start position:0% budget just give me 100 million of it right<00:50:19.200> and<00:50:19.740> I'll<00:50:19.920> go<00:50:20.099> do<00:50:20.280> my<00:50:20.460> stuff<00:50:20.700> right<00:50:21.540> and 00:50:21.950 --> 00:50:21.960 align:start position:0% right and I'll go do my stuff right and 00:50:21.960 --> 00:50:24.230 align:start position:0% right and I'll go do my stuff right and and<00:50:22.020> so<00:50:22.560> things<00:50:22.740> which<00:50:22.920> is<00:50:23.160> it<00:50:23.339> was<00:50:23.520> and<00:50:23.880> people 00:50:24.230 --> 00:50:24.240 align:start position:0% and so things which is it was and people 00:50:24.240 --> 00:50:26.450 align:start position:0% and so things which is it was and people were<00:50:24.480> so<00:50:24.720> used<00:50:24.900> to<00:50:25.079> that<00:50:25.319> that<00:50:25.980> the<00:50:26.160> idea<00:50:26.400> of 00:50:26.450 --> 00:50:26.460 align:start position:0% were so used to that that the idea of 00:50:26.460 --> 00:50:29.210 align:start position:0% were so used to that that the idea of central<00:50:26.579> planning<00:50:27.119> was<00:50:27.240> was<00:50:27.540> terrifying<00:50:28.319> and 00:50:29.210 --> 00:50:29.220 align:start position:0% central planning was was terrifying and 00:50:29.220 --> 00:50:31.990 align:start position:0% central planning was was terrifying and so<00:50:29.520> they<00:50:29.760> in<00:50:30.180> in<00:50:30.300> that<00:50:30.540> case<00:50:30.720> the<00:50:31.260> CIO 00:50:31.990 --> 00:50:32.000 align:start position:0% so they in in that case the CIO 00:50:32.000 --> 00:50:34.190 align:start position:0% so they in in that case the CIO basically<00:50:33.000> turned<00:50:33.359> around<00:50:33.420> and<00:50:33.720> said<00:50:33.960> okay 00:50:34.190 --> 00:50:34.200 align:start position:0% basically turned around and said okay 00:50:34.200 --> 00:50:35.990 align:start position:0% basically turned around and said okay here's<00:50:34.740> how<00:50:34.859> it's<00:50:34.980> going<00:50:35.160> to<00:50:35.280> be 00:50:35.990 --> 00:50:36.000 align:start position:0% here's how it's going to be 00:50:36.000 --> 00:50:38.329 align:start position:0% here's how it's going to be if<00:50:36.540> you<00:50:36.660> don't<00:50:36.839> go<00:50:37.020> through<00:50:37.200> this<00:50:37.440> process<00:50:37.740> you 00:50:38.329 --> 00:50:38.339 align:start position:0% if you don't go through this process you 00:50:38.339 --> 00:50:40.309 align:start position:0% if you don't go through this process you will<00:50:38.520> not<00:50:38.700> get<00:50:38.880> any<00:50:39.000> engineers 00:50:40.309 --> 00:50:40.319 align:start position:0% will not get any engineers 00:50:40.319 --> 00:50:42.770 align:start position:0% will not get any engineers that's<00:50:40.859> the<00:50:41.040> end<00:50:41.160> of<00:50:41.280> it<00:50:41.400> right<00:50:41.940> so<00:50:42.540> if<00:50:42.660> you 00:50:42.770 --> 00:50:42.780 align:start position:0% that's the end of it right so if you 00:50:42.780 --> 00:50:44.390 align:start position:0% that's the end of it right so if you want<00:50:42.960> them<00:50:43.079> you<00:50:43.560> go<00:50:43.680> through<00:50:43.859> this<00:50:44.099> process 00:50:44.390 --> 00:50:44.400 align:start position:0% want them you go through this process 00:50:44.400 --> 00:50:46.309 align:start position:0% want them you go through this process and<00:50:45.119> of<00:50:45.240> course<00:50:45.359> as<00:50:45.540> once<00:50:45.900> people<00:50:45.960> got<00:50:46.200> into 00:50:46.309 --> 00:50:46.319 align:start position:0% and of course as once people got into 00:50:46.319 --> 00:50:48.109 align:start position:0% and of course as once people got into the<00:50:46.560> process<00:50:46.800> then<00:50:47.220> they're<00:50:47.760> kind<00:50:47.940> of<00:50:48.000> going 00:50:48.109 --> 00:50:48.119 align:start position:0% the process then they're kind of going 00:50:48.119 --> 00:50:50.690 align:start position:0% the process then they're kind of going oh<00:50:48.300> actually<00:50:48.480> this<00:50:48.839> is<00:50:48.900> quite<00:50:49.079> cool<00:50:49.700> right 00:50:50.690 --> 00:50:50.700 align:start position:0% oh actually this is quite cool right 00:50:50.700 --> 00:50:52.430 align:start position:0% oh actually this is quite cool right this<00:50:50.940> is<00:50:51.059> helping<00:50:51.420> me<00:50:51.599> this<00:50:51.839> isn't<00:50:52.079> getting<00:50:52.200> in 00:50:52.430 --> 00:50:52.440 align:start position:0% this is helping me this isn't getting in 00:50:52.440 --> 00:50:55.010 align:start position:0% this is helping me this isn't getting in the<00:50:52.619> way<00:50:52.740> it's<00:50:52.859> helping<00:50:53.220> me<00:50:53.339> and 00:50:55.010 --> 00:50:55.020 align:start position:0% the way it's helping me and 00:50:55.020 --> 00:50:56.809 align:start position:0% the way it's helping me and um<00:50:55.140> and<00:50:55.619> yeah<00:50:55.800> so<00:50:56.040> sometimes<00:50:56.400> that's<00:50:56.640> the 00:50:56.809 --> 00:50:56.819 align:start position:0% um and yeah so sometimes that's the 00:50:56.819 --> 00:50:58.370 align:start position:0% um and yeah so sometimes that's the right<00:50:56.940> answer<00:50:57.119> there's<00:50:57.420> no<00:50:57.660> there's<00:50:58.079> no<00:50:58.260> one 00:50:58.370 --> 00:50:58.380 align:start position:0% right answer there's no there's no one 00:50:58.380 --> 00:51:00.650 align:start position:0% right answer there's no there's no one answer<00:50:58.559> it's<00:50:58.800> very<00:50:58.980> culture<00:50:59.460> dependent<00:51:00.119> and 00:51:00.650 --> 00:51:00.660 align:start position:0% answer it's very culture dependent and 00:51:00.660 --> 00:51:02.450 align:start position:0% answer it's very culture dependent and dependent<00:51:01.500> on<00:51:01.680> the<00:51:01.800> style<00:51:01.920> of<00:51:02.160> leadership 00:51:02.450 --> 00:51:02.460 align:start position:0% dependent on the style of leadership 00:51:02.460 --> 00:51:04.670 align:start position:0% dependent on the style of leadership that's<00:51:02.760> that's<00:51:03.119> in<00:51:03.480> your<00:51:03.660> environment<00:51:04.440> I 00:51:04.670 --> 00:51:04.680 align:start position:0% that's that's in your environment I 00:51:04.680 --> 00:51:06.049 align:start position:0% that's that's in your environment I think 00:51:06.049 --> 00:51:06.059 align:start position:0% think 00:51:06.059 --> 00:51:07.370 align:start position:0% think um absolutely 00:51:07.370 --> 00:51:07.380 align:start position:0% um absolutely 00:51:07.380 --> 00:51:09.589 align:start position:0% um absolutely brilliant<00:51:08.160> excellent<00:51:09.000> all<00:51:09.119> right<00:51:09.300> I'm<00:51:09.420> going 00:51:09.589 --> 00:51:09.599 align:start position:0% brilliant excellent all right I'm going 00:51:09.599 --> 00:51:11.210 align:start position:0% brilliant excellent all right I'm going to<00:51:09.660> shut<00:51:09.780> up<00:51:09.960> again<00:51:10.140> I've<00:51:10.559> done<00:51:10.740> it<00:51:10.920> again<00:51:10.980> I'm 00:51:11.210 --> 00:51:11.220 align:start position:0% to shut up again I've done it again I'm 00:51:11.220 --> 00:51:14.030 align:start position:0% to shut up again I've done it again I'm not<00:51:11.400> telling<00:51:11.819> you<00:51:11.880> no<00:51:12.240> it's<00:51:12.480> fine<00:51:13.040> we've 00:51:14.030 --> 00:51:14.040 align:start position:0% not telling you no it's fine we've 00:51:14.040 --> 00:51:16.309 align:start position:0% not telling you no it's fine we've covered<00:51:14.339> a<00:51:14.579> lot<00:51:14.640> of<00:51:15.059> um<00:51:15.359> a<00:51:15.780> lot<00:51:15.960> of<00:51:16.020> what<00:51:16.140> we've 00:51:16.309 --> 00:51:16.319 align:start position:0% covered a lot of um a lot of what we've 00:51:16.319 --> 00:51:18.410 align:start position:0% covered a lot of um a lot of what we've talked<00:51:16.500> about<00:51:16.559> but<00:51:16.859> I<00:51:17.220> think<00:51:17.280> when<00:51:17.579> we<00:51:17.819> started 00:51:18.410 --> 00:51:18.420 align:start position:0% talked about but I think when we started 00:51:18.420 --> 00:51:19.609 align:start position:0% talked about but I think when we started talking<00:51:18.540> about<00:51:18.720> business<00:51:19.079> change<00:51:19.440> and 00:51:19.609 --> 00:51:19.619 align:start position:0% talking about business change and 00:51:19.619 --> 00:51:20.809 align:start position:0% talking about business change and transformation<00:51:19.980> we<00:51:20.280> talked<00:51:20.520> about<00:51:20.579> what 00:51:20.809 --> 00:51:20.819 align:start position:0% transformation we talked about what 00:51:20.819 --> 00:51:23.210 align:start position:0% transformation we talked about what happens<00:51:21.000> in<00:51:21.359> times<00:51:21.540> of<00:51:21.720> uncertainty<00:51:22.380> and 00:51:23.210 --> 00:51:23.220 align:start position:0% happens in times of uncertainty and 00:51:23.220 --> 00:51:25.790 align:start position:0% happens in times of uncertainty and often<00:51:23.579> you<00:51:24.059> know<00:51:24.180> like<00:51:24.660> this<00:51:24.960> times<00:51:25.260> you<00:51:25.680> know 00:51:25.790 --> 00:51:25.800 align:start position:0% often you know like this times you know 00:51:25.800 --> 00:51:27.770 align:start position:0% often you know like this times you know an<00:51:25.920> economic<00:51:26.460> kind<00:51:26.880> of<00:51:27.000> Challenge<00:51:27.240> and<00:51:27.599> time 00:51:27.770 --> 00:51:27.780 align:start position:0% an economic kind of Challenge and time 00:51:27.780 --> 00:51:29.930 align:start position:0% an economic kind of Challenge and time in<00:51:27.960> the<00:51:28.079> UK<00:51:28.380> and<00:51:28.619> across<00:51:29.040> the<00:51:29.099> globe<00:51:29.400> you<00:51:29.819> know 00:51:29.930 --> 00:51:29.940 align:start position:0% in the UK and across the globe you know 00:51:29.940 --> 00:51:32.930 align:start position:0% in the UK and across the globe you know businesses<00:51:30.900> can<00:51:31.140> often<00:51:31.559> double<00:51:32.040> down<00:51:32.339> and<00:51:32.760> try 00:51:32.930 --> 00:51:32.940 align:start position:0% businesses can often double down and try 00:51:32.940 --> 00:51:35.329 align:start position:0% businesses can often double down and try and<00:51:33.059> save<00:51:33.359> money<00:51:33.660> and<00:51:34.200> really<00:51:34.920> kind<00:51:35.280> of 00:51:35.329 --> 00:51:35.339 align:start position:0% and save money and really kind of 00:51:35.339 --> 00:51:37.130 align:start position:0% and save money and really kind of protect<00:51:35.819> what<00:51:36.180> they<00:51:36.300> already<00:51:36.480> have<00:51:36.780> just 00:51:37.130 --> 00:51:37.140 align:start position:0% protect what they already have just 00:51:37.140 --> 00:51:39.589 align:start position:0% protect what they already have just waiting<00:51:37.619> for<00:51:37.920> things<00:51:38.640> to<00:51:38.880> go<00:51:39.000> back<00:51:39.180> to<00:51:39.359> normal 00:51:39.589 --> 00:51:39.599 align:start position:0% waiting for things to go back to normal 00:51:39.599 --> 00:51:41.569 align:start position:0% waiting for things to go back to normal but<00:51:40.319> I<00:51:40.680> started<00:51:40.920> thinking<00:51:41.160> about<00:51:41.220> you<00:51:41.520> know 00:51:41.569 --> 00:51:41.579 align:start position:0% but I started thinking about you know 00:51:41.579 --> 00:51:43.849 align:start position:0% but I started thinking about you know what<00:51:42.000> what<00:51:42.000> do<00:51:42.420> organizations<00:51:42.839> need<00:51:43.319> in<00:51:43.619> these 00:51:43.849 --> 00:51:43.859 align:start position:0% what what do organizations need in these 00:51:43.859 --> 00:51:46.490 align:start position:0% what what do organizations need in these times<00:51:43.980> when<00:51:44.520> it<00:51:44.940> is<00:51:45.000> uncertain<00:51:45.480> and<00:51:46.200> um<00:51:46.200> we 00:51:46.490 --> 00:51:46.500 align:start position:0% times when it is uncertain and um we 00:51:46.500 --> 00:51:48.170 align:start position:0% times when it is uncertain and um we don't<00:51:46.619> we<00:51:46.920> can't<00:51:47.099> you<00:51:47.339> know<00:51:47.460> kind<00:51:47.700> of<00:51:47.819> predict 00:51:48.170 --> 00:51:48.180 align:start position:0% don't we can't you know kind of predict 00:51:48.180 --> 00:51:49.549 align:start position:0% don't we can't you know kind of predict what's<00:51:48.420> going<00:51:48.660> on<00:51:48.780> because<00:51:49.020> there's<00:51:49.200> been<00:51:49.440> so 00:51:49.549 --> 00:51:49.559 align:start position:0% what's going on because there's been so 00:51:49.559 --> 00:51:52.010 align:start position:0% what's going on because there's been so much<00:51:49.680> turbulence<00:51:50.280> and<00:51:51.059> there's<00:51:51.420> I<00:51:51.660> looked<00:51:52.020> at 00:51:52.010 --> 00:51:52.020 align:start position:0% much turbulence and there's I looked at 00:51:52.020 --> 00:51:53.870 align:start position:0% much turbulence and there's I looked at a<00:51:52.260> few<00:51:52.440> different<00:51:52.619> McKinsey<00:51:53.220> pieces<00:51:53.520> of<00:51:53.700> work 00:51:53.870 --> 00:51:53.880 align:start position:0% a few different McKinsey pieces of work 00:51:53.880 --> 00:51:55.609 align:start position:0% a few different McKinsey pieces of work and<00:51:54.119> this<00:51:54.540> stood<00:51:54.780> out<00:51:54.900> for<00:51:55.079> me<00:51:55.200> about<00:51:55.380> when 00:51:55.609 --> 00:51:55.619 align:start position:0% and this stood out for me about when 00:51:55.619 --> 00:51:57.470 align:start position:0% and this stood out for me about when times<00:51:55.800> get<00:51:56.099> tough<00:51:56.400> and<00:51:56.760> tough<00:51:57.000> get<00:51:57.119> innovate 00:51:57.470 --> 00:51:57.480 align:start position:0% times get tough and tough get innovate 00:51:57.480 --> 00:51:59.270 align:start position:0% times get tough and tough get innovate and<00:51:57.599> create<00:51:57.780> past<00:51:58.140> to<00:51:58.380> Future<00:51:58.500> growth<00:51:58.920> so 00:51:59.270 --> 00:51:59.280 align:start position:0% and create past to Future growth so 00:51:59.280 --> 00:52:01.549 align:start position:0% and create past to Future growth so again<00:51:59.579> you<00:51:59.880> use<00:52:00.000> the<00:52:00.180> pandemic<00:52:00.720> scenario<00:52:01.260> and 00:52:01.549 --> 00:52:01.559 align:start position:0% again you use the pandemic scenario and 00:52:01.559 --> 00:52:04.670 align:start position:0% again you use the pandemic scenario and that<00:52:01.800> real<00:52:02.180> growth<00:52:03.180> in<00:52:03.300> Tech<00:52:03.480> because<00:52:03.780> of<00:52:04.140> what 00:52:04.670 --> 00:52:04.680 align:start position:0% that real growth in Tech because of what 00:52:04.680 --> 00:52:06.829 align:start position:0% that real growth in Tech because of what what<00:52:04.980> what<00:52:05.040> happened<00:52:05.579> but<00:52:06.059> this<00:52:06.660> really 00:52:06.829 --> 00:52:06.839 align:start position:0% what what happened but this really 00:52:06.839 --> 00:52:08.329 align:start position:0% what what happened but this really stands<00:52:07.260> out<00:52:07.380> for<00:52:07.559> me<00:52:07.680> about<00:52:07.859> how 00:52:08.329 --> 00:52:08.339 align:start position:0% stands out for me about how 00:52:08.339 --> 00:52:10.790 align:start position:0% stands out for me about how organizations<00:52:09.000> can<00:52:09.300> get<00:52:09.480> through<00:52:09.720> change<00:52:10.079> get 00:52:10.790 --> 00:52:10.800 align:start position:0% organizations can get through change get 00:52:10.800 --> 00:52:12.530 align:start position:0% organizations can get through change get sorry<00:52:11.040> get<00:52:11.339> through<00:52:11.520> uncertain<00:52:11.940> Times<00:52:12.180> by 00:52:12.530 --> 00:52:12.540 align:start position:0% sorry get through uncertain Times by 00:52:12.540 --> 00:52:14.390 align:start position:0% sorry get through uncertain Times by starting<00:52:12.839> to<00:52:13.260> create<00:52:13.440> a<00:52:13.859> you<00:52:14.280> know 00:52:14.390 --> 00:52:14.400 align:start position:0% starting to create a you know 00:52:14.400 --> 00:52:16.549 align:start position:0% starting to create a you know transformation<00:52:14.819> process 00:52:16.549 --> 00:52:16.559 align:start position:0% transformation process 00:52:16.559 --> 00:52:18.049 align:start position:0% transformation process um and<00:52:17.040> again<00:52:17.160> I've<00:52:17.460> seen<00:52:17.700> lots<00:52:18.000> of 00:52:18.049 --> 00:52:18.059 align:start position:0% um and again I've seen lots of 00:52:18.059 --> 00:52:19.790 align:start position:0% um and again I've seen lots of businesses<00:52:18.480> do<00:52:18.720> this<00:52:18.960> really<00:52:19.200> well<00:52:19.440> where 00:52:19.790 --> 00:52:19.800 align:start position:0% businesses do this really well where 00:52:19.800 --> 00:52:21.230 align:start position:0% businesses do this really well where they've<00:52:20.220> looked<00:52:20.700> at<00:52:20.760> things<00:52:21.059> like 00:52:21.230 --> 00:52:21.240 align:start position:0% they've looked at things like 00:52:21.240 --> 00:52:23.270 align:start position:0% they've looked at things like repurposing<00:52:22.020> people<00:52:22.380> in<00:52:22.619> their<00:52:22.800> organization 00:52:23.270 --> 00:52:23.280 align:start position:0% repurposing people in their organization 00:52:23.280 --> 00:52:26.569 align:start position:0% repurposing people in their organization and<00:52:23.760> looking<00:52:23.940> at<00:52:24.240> where<00:52:25.200> typical<00:52:25.980> functions 00:52:26.569 --> 00:52:26.579 align:start position:0% and looking at where typical functions 00:52:26.579 --> 00:52:28.910 align:start position:0% and looking at where typical functions don't<00:52:26.880> no<00:52:27.240> longer<00:52:27.480> add<00:52:27.660> value<00:52:27.900> and<00:52:28.559> where<00:52:28.740> they 00:52:28.910 --> 00:52:28.920 align:start position:0% don't no longer add value and where they 00:52:28.920 --> 00:52:30.770 align:start position:0% don't no longer add value and where they might<00:52:29.040> be<00:52:29.160> repurposed<00:52:29.700> or<00:52:29.880> retrained<00:52:30.420> to<00:52:30.540> to 00:52:30.770 --> 00:52:30.780 align:start position:0% might be repurposed or retrained to to 00:52:30.780 --> 00:52:32.690 align:start position:0% might be repurposed or retrained to to start<00:52:31.020> child<00:52:31.260> value<00:52:31.500> or<00:52:31.740> even<00:52:31.920> you<00:52:32.640> know 00:52:32.690 --> 00:52:32.700 align:start position:0% start child value or even you know 00:52:32.700 --> 00:52:34.970 align:start position:0% start child value or even you know removing<00:52:33.319> Departments<00:52:34.319> of<00:52:34.500> just<00:52:34.680> seeing 00:52:34.970 --> 00:52:34.980 align:start position:0% removing Departments of just seeing 00:52:34.980 --> 00:52:37.010 align:start position:0% removing Departments of just seeing something<00:52:35.160> on<00:52:35.940> um<00:52:36.000> I<00:52:36.420> think<00:52:36.540> it's<00:52:36.660> one<00:52:36.839> of<00:52:36.960> the 00:52:37.010 --> 00:52:37.020 align:start position:0% something on um I think it's one of the 00:52:37.020 --> 00:52:38.270 align:start position:0% something on um I think it's one of the banks<00:52:37.319> in<00:52:37.440> the<00:52:37.559> UK<00:52:37.800> are<00:52:37.980> going<00:52:38.099> to<00:52:38.160> remove 00:52:38.270 --> 00:52:38.280 align:start position:0% banks in the UK are going to remove 00:52:38.280 --> 00:52:40.069 align:start position:0% banks in the UK are going to remove something<00:52:38.579> like<00:52:38.760> 50<00:52:39.359> 000<00:52:39.480> people<00:52:39.660> and<00:52:39.900> replace 00:52:40.069 --> 00:52:40.079 align:start position:0% something like 50 000 people and replace 00:52:40.079 --> 00:52:42.470 align:start position:0% something like 50 000 people and replace it<00:52:40.380> with<00:52:40.559> AI<00:52:40.920> now<00:52:41.400> that'll<00:52:41.760> clearly<00:52:42.059> take<00:52:42.359> them 00:52:42.470 --> 00:52:42.480 align:start position:0% it with AI now that'll clearly take them 00:52:42.480 --> 00:52:44.450 align:start position:0% it with AI now that'll clearly take them a<00:52:42.839> long<00:52:43.319> time<00:52:43.500> and<00:52:43.740> it'll<00:52:43.920> be<00:52:44.099> a<00:52:44.220> massive 00:52:44.450 --> 00:52:44.460 align:start position:0% a long time and it'll be a massive 00:52:44.460 --> 00:52:46.790 align:start position:0% a long time and it'll be a massive transformation<00:52:44.819> program<00:52:45.240> but<00:52:45.780> that's<00:52:46.380> where 00:52:46.790 --> 00:52:46.800 align:start position:0% transformation program but that's where 00:52:46.800 --> 00:52:49.010 align:start position:0% transformation program but that's where you<00:52:47.520> know<00:52:47.579> you<00:52:47.819> do<00:52:48.000> see<00:52:48.240> people<00:52:48.540> starting<00:52:48.839> to 00:52:49.010 --> 00:52:49.020 align:start position:0% you know you do see people starting to 00:52:49.020 --> 00:52:51.049 align:start position:0% you know you do see people starting to look<00:52:49.200> to<00:52:49.380> the<00:52:49.559> Future<00:52:49.680> and<00:52:50.040> grow<00:52:50.460> and<00:52:50.640> innovate 00:52:51.049 --> 00:52:51.059 align:start position:0% look to the Future and grow and innovate 00:52:51.059 --> 00:52:53.270 align:start position:0% look to the Future and grow and innovate but<00:52:51.420> where<00:52:51.900> where<00:52:52.200> it<00:52:52.440> can<00:52:52.559> help<00:52:52.740> in<00:52:52.920> smaller 00:52:53.270 --> 00:52:53.280 align:start position:0% but where where it can help in smaller 00:52:53.280 --> 00:52:55.069 align:start position:0% but where where it can help in smaller organizations<00:52:53.819> is<00:52:54.119> to<00:52:54.359> start<00:52:54.480> to<00:52:54.660> think<00:52:54.839> about 00:52:55.069 --> 00:52:55.079 align:start position:0% organizations is to start to think about 00:52:55.079 --> 00:52:57.410 align:start position:0% organizations is to start to think about you<00:52:56.040> know<00:52:56.160> creating<00:52:56.460> leadership<00:52:56.819> capability 00:52:57.410 --> 00:52:57.420 align:start position:0% you know creating leadership capability 00:52:57.420 --> 00:53:00.290 align:start position:0% you know creating leadership capability so<00:52:57.900> that<00:52:58.140> leaders<00:52:59.099> can<00:52:59.339> operate<00:53:00.000> during 00:53:00.290 --> 00:53:00.300 align:start position:0% so that leaders can operate during 00:53:00.300 --> 00:53:03.530 align:start position:0% so that leaders can operate during volatility<00:53:00.980> it<00:53:01.980> can<00:53:02.099> be<00:53:02.400> getting<00:53:03.240> people 00:53:03.530 --> 00:53:03.540 align:start position:0% volatility it can be getting people 00:53:03.540 --> 00:53:05.569 align:start position:0% volatility it can be getting people involved<00:53:04.079> and<00:53:04.380> give<00:53:04.619> a<00:53:04.859> good<00:53:04.920> example<00:53:05.280> earlier 00:53:05.569 --> 00:53:05.579 align:start position:0% involved and give a good example earlier 00:53:05.579 --> 00:53:07.609 align:start position:0% involved and give a good example earlier around<00:53:05.880> you<00:53:06.480> know<00:53:06.540> what<00:53:06.660> do<00:53:06.839> we<00:53:06.960> need<00:53:07.079> to<00:53:07.200> do<00:53:07.319> to 00:53:07.609 --> 00:53:07.619 align:start position:0% around you know what do we need to do to 00:53:07.619 --> 00:53:09.410 align:start position:0% around you know what do we need to do to kind<00:53:07.740> of<00:53:07.859> improve<00:53:08.400> things<00:53:08.579> around<00:53:08.819> here<00:53:09.119> and 00:53:09.410 --> 00:53:09.420 align:start position:0% kind of improve things around here and 00:53:09.420 --> 00:53:11.569 align:start position:0% kind of improve things around here and just<00:53:09.660> giving<00:53:09.960> them<00:53:10.319> some<00:53:10.920> freedom<00:53:11.280> to<00:53:11.400> cope 00:53:11.569 --> 00:53:11.579 align:start position:0% just giving them some freedom to cope 00:53:11.579 --> 00:53:13.549 align:start position:0% just giving them some freedom to cope with<00:53:11.760> suggestions<00:53:12.240> and<00:53:12.599> innovate<00:53:13.200> themselves 00:53:13.549 --> 00:53:13.559 align:start position:0% with suggestions and innovate themselves 00:53:13.559 --> 00:53:15.349 align:start position:0% with suggestions and innovate themselves they<00:53:14.099> can<00:53:14.280> be<00:53:14.400> new<00:53:14.579> partnership<00:53:14.880> arrangement 00:53:15.349 --> 00:53:15.359 align:start position:0% they can be new partnership arrangement 00:53:15.359 --> 00:53:18.410 align:start position:0% they can be new partnership arrangement it<00:53:15.900> can<00:53:16.140> be<00:53:16.319> using<00:53:17.220> new<00:53:17.460> technology<00:53:17.880> and 00:53:18.410 --> 00:53:18.420 align:start position:0% it can be using new technology and 00:53:18.420 --> 00:53:20.930 align:start position:0% it can be using new technology and different<00:53:19.020> different<00:53:19.559> kind<00:53:19.920> of<00:53:20.040> things<00:53:20.579> to<00:53:20.760> be 00:53:20.930 --> 00:53:20.940 align:start position:0% different different kind of things to be 00:53:20.940 --> 00:53:23.030 align:start position:0% different different kind of things to be able<00:53:21.000> to<00:53:21.059> kind<00:53:21.240> of<00:53:21.359> create<00:53:21.480> efficiencies<00:53:22.079> so 00:53:23.030 --> 00:53:23.040 align:start position:0% able to kind of create efficiencies so 00:53:23.040 --> 00:53:25.609 align:start position:0% able to kind of create efficiencies so there's<00:53:23.819> definitely<00:53:24.119> a<00:53:24.480> kind<00:53:24.780> of<00:53:24.900> repurposing 00:53:25.609 --> 00:53:25.619 align:start position:0% there's definitely a kind of repurposing 00:53:25.619 --> 00:53:28.490 align:start position:0% there's definitely a kind of repurposing and<00:53:25.980> a<00:53:26.400> refocus<00:53:27.119> in<00:53:27.420> uncertain<00:53:27.900> times<00:53:28.140> when 00:53:28.490 --> 00:53:28.500 align:start position:0% and a refocus in uncertain times when 00:53:28.500 --> 00:53:29.089 align:start position:0% and a refocus in uncertain times when you're<00:53:28.619> looking<00:53:28.740> at<00:53:28.920> business 00:53:29.089 --> 00:53:29.099 align:start position:0% you're looking at business 00:53:29.099 --> 00:53:31.250 align:start position:0% you're looking at business transformation<00:53:29.579> or<00:53:30.059> any<00:53:30.240> any<00:53:30.540> type<00:53:30.839> of<00:53:30.960> change 00:53:31.250 --> 00:53:31.260 align:start position:0% transformation or any any type of change 00:53:31.260 --> 00:53:33.470 align:start position:0% transformation or any any type of change and<00:53:31.920> that's<00:53:32.040> certainly<00:53:32.339> where<00:53:32.579> my<00:53:32.880> my 00:53:33.470 --> 00:53:33.480 align:start position:0% and that's certainly where my my 00:53:33.480 --> 00:53:35.390 align:start position:0% and that's certainly where my my thinking's<00:53:34.079> got<00:53:34.200> to<00:53:34.319> and<00:53:34.619> watching<00:53:35.160> what's 00:53:35.390 --> 00:53:35.400 align:start position:0% thinking's got to and watching what's 00:53:35.400 --> 00:53:37.190 align:start position:0% thinking's got to and watching what's happening<00:53:35.700> in<00:53:35.880> the<00:53:36.240> market<00:53:36.420> it's<00:53:36.839> definitely 00:53:37.190 --> 00:53:37.200 align:start position:0% happening in the market it's definitely 00:53:37.200 --> 00:53:42.109 align:start position:0% happening in the market it's definitely a<00:53:37.440> period<00:53:37.740> of<00:53:38.040> of<00:53:38.700> growth<00:53:39.359> I<00:53:39.720> think 00:53:42.109 --> 00:53:42.119 align:start position:0% 00:53:42.119 --> 00:53:45.770 align:start position:0% right<00:53:43.140> um<00:53:43.140> so<00:53:43.559> on<00:53:43.740> that<00:53:43.920> actually<00:53:44.220> so<00:53:45.119> there's 00:53:45.770 --> 00:53:45.780 align:start position:0% right um so on that actually so there's 00:53:45.780 --> 00:53:47.390 align:start position:0% right um so on that actually so there's some<00:53:46.020> interesting 00:53:47.390 --> 00:53:47.400 align:start position:0% some interesting 00:53:47.400 --> 00:53:51.710 align:start position:0% some interesting um<00:53:47.940> thoughts<00:53:48.720> on<00:53:48.900> how<00:53:49.319> to<00:53:49.500> do<00:53:49.880> uh<00:53:50.880> you<00:53:51.119> know<00:53:51.240> so 00:53:51.710 --> 00:53:51.720 align:start position:0% um thoughts on how to do uh you know so 00:53:51.720 --> 00:53:53.870 align:start position:0% um thoughts on how to do uh you know so because<00:53:52.619> everybody's<00:53:53.339> under<00:53:53.460> pressure<00:53:53.640> to 00:53:53.870 --> 00:53:53.880 align:start position:0% because everybody's under pressure to 00:53:53.880 --> 00:53:55.609 align:start position:0% because everybody's under pressure to reduce<00:53:54.119> cost<00:53:54.420> and<00:53:54.720> to<00:53:54.839> do<00:53:54.960> more<00:53:55.140> with<00:53:55.380> less 00:53:55.609 --> 00:53:55.619 align:start position:0% reduce cost and to do more with less 00:53:55.619 --> 00:53:58.250 align:start position:0% reduce cost and to do more with less right<00:53:55.920> and<00:53:56.640> so<00:53:56.819> a<00:53:57.119> really<00:53:57.300> useful<00:53:57.780> powerful 00:53:58.250 --> 00:53:58.260 align:start position:0% right and so a really useful powerful 00:53:58.260 --> 00:53:59.809 align:start position:0% right and so a really useful powerful way<00:53:58.559> of<00:53:58.680> thinking<00:53:58.980> about<00:53:59.099> that<00:53:59.400> is<00:53:59.520> something 00:53:59.809 --> 00:53:59.819 align:start position:0% way of thinking about that is something 00:53:59.819 --> 00:54:02.150 align:start position:0% way of thinking about that is something called<00:54:00.000> the<00:54:00.180> efficient<00:54:00.540> Frontier<00:54:00.960> and<00:54:01.920> this 00:54:02.150 --> 00:54:02.160 align:start position:0% called the efficient Frontier and this 00:54:02.160 --> 00:54:03.650 align:start position:0% called the efficient Frontier and this is<00:54:02.280> one<00:54:02.460> of<00:54:02.579> the<00:54:02.640> things<00:54:02.760> that<00:54:02.880> you<00:54:03.000> get<00:54:03.119> in<00:54:03.300> in 00:54:03.650 --> 00:54:03.660 align:start position:0% is one of the things that you get in in 00:54:03.660 --> 00:54:05.690 align:start position:0% is one of the things that you get in in our<00:54:04.020> software<00:54:04.319> but<00:54:04.559> I'll<00:54:04.859> give<00:54:05.160> you<00:54:05.220> the<00:54:05.400> idea 00:54:05.690 --> 00:54:05.700 align:start position:0% our software but I'll give you the idea 00:54:05.700 --> 00:54:08.390 align:start position:0% our software but I'll give you the idea so<00:54:06.180> the<00:54:06.359> idea<00:54:06.540> is<00:54:06.660> if<00:54:06.839> you<00:54:07.200> look<00:54:07.440> at<00:54:07.680> the<00:54:08.280> things 00:54:08.390 --> 00:54:08.400 align:start position:0% so the idea is if you look at the things 00:54:08.400 --> 00:54:09.349 align:start position:0% so the idea is if you look at the things you're<00:54:08.579> interested<00:54:08.819> in<00:54:08.880> so<00:54:09.000> it<00:54:09.119> might<00:54:09.240> be 00:54:09.349 --> 00:54:09.359 align:start position:0% you're interested in so it might be 00:54:09.359 --> 00:54:11.089 align:start position:0% you're interested in so it might be projects<00:54:09.839> or<00:54:10.260> it<00:54:10.440> might<00:54:10.559> be<00:54:10.680> the<00:54:10.859> services 00:54:11.089 --> 00:54:11.099 align:start position:0% projects or it might be the services 00:54:11.099 --> 00:54:12.589 align:start position:0% projects or it might be the services that<00:54:11.520> you<00:54:11.640> offer<00:54:11.880> right<00:54:12.059> now<00:54:12.180> so<00:54:12.359> if<00:54:12.480> you're 00:54:12.589 --> 00:54:12.599 align:start position:0% that you offer right now so if you're 00:54:12.599 --> 00:54:14.870 align:start position:0% that you offer right now so if you're the<00:54:12.839> CIO<00:54:13.079> again<00:54:13.380> I'm<00:54:13.680> picking<00:54:14.160> on<00:54:14.220> cios<00:54:14.640> I 00:54:14.870 --> 00:54:14.880 align:start position:0% the CIO again I'm picking on cios I 00:54:14.880 --> 00:54:16.910 align:start position:0% the CIO again I'm picking on cios I don't<00:54:15.000> mean<00:54:15.119> to<00:54:15.300> but<00:54:16.079> if<00:54:16.319> you're<00:54:16.440> the<00:54:16.619> CIO 00:54:16.910 --> 00:54:16.920 align:start position:0% don't mean to but if you're the CIO 00:54:16.920 --> 00:54:18.170 align:start position:0% don't mean to but if you're the CIO right<00:54:17.220> there<00:54:17.460> are<00:54:17.640> all<00:54:17.700> kinds<00:54:17.940> of<00:54:18.000> services 00:54:18.170 --> 00:54:18.180 align:start position:0% right there are all kinds of services 00:54:18.180 --> 00:54:20.750 align:start position:0% right there are all kinds of services that<00:54:18.720> you<00:54:18.900> provide<00:54:19.380> to<00:54:19.559> the<00:54:19.740> organization<00:54:20.280> and 00:54:20.750 --> 00:54:20.760 align:start position:0% that you provide to the organization and 00:54:20.760 --> 00:54:23.030 align:start position:0% that you provide to the organization and and<00:54:21.059> all<00:54:21.420> kinds<00:54:21.780> of<00:54:21.839> software<00:54:22.319> and<00:54:22.559> tools<00:54:22.859> and 00:54:23.030 --> 00:54:23.040 align:start position:0% and all kinds of software and tools and 00:54:23.040 --> 00:54:25.670 align:start position:0% and all kinds of software and tools and applications<00:54:23.460> you've<00:54:24.059> got<00:54:24.240> out<00:54:24.420> there<00:54:24.960> and 00:54:25.670 --> 00:54:25.680 align:start position:0% applications you've got out there and 00:54:25.680 --> 00:54:28.190 align:start position:0% applications you've got out there and this<00:54:25.980> yeah<00:54:26.280> and<00:54:26.460> if<00:54:26.819> you<00:54:26.940> come<00:54:27.059> up<00:54:27.240> with<00:54:27.540> as<00:54:27.960> you 00:54:28.190 --> 00:54:28.200 align:start position:0% this yeah and if you come up with as you 00:54:28.200 --> 00:54:29.870 align:start position:0% this yeah and if you come up with as you said<00:54:28.319> that<00:54:28.500> those<00:54:28.920> sort<00:54:29.160> of<00:54:29.220> pillars<00:54:29.579> for<00:54:29.760> what 00:54:29.870 --> 00:54:29.880 align:start position:0% said that those sort of pillars for what 00:54:29.880 --> 00:54:32.630 align:start position:0% said that those sort of pillars for what the<00:54:30.000> organization<00:54:30.480> needs<00:54:31.040> and<00:54:32.040> then<00:54:32.220> score 00:54:32.630 --> 00:54:32.640 align:start position:0% the organization needs and then score 00:54:32.640 --> 00:54:34.670 align:start position:0% the organization needs and then score those<00:54:32.880> projects<00:54:33.240> against<00:54:33.420> those<00:54:33.720> pillars<00:54:34.200> you 00:54:34.670 --> 00:54:34.680 align:start position:0% those projects against those pillars you 00:54:34.680 --> 00:54:37.309 align:start position:0% those projects against those pillars you can<00:54:34.800> create<00:54:35.040> accumulative<00:54:35.880> scores<00:54:36.240> if<00:54:36.780> you<00:54:37.079> if 00:54:37.309 --> 00:54:37.319 align:start position:0% can create accumulative scores if you if 00:54:37.319 --> 00:54:38.870 align:start position:0% can create accumulative scores if you if you<00:54:37.559> start<00:54:37.680> with<00:54:37.980> you<00:54:38.400> know<00:54:38.520> the<00:54:38.579> ones<00:54:38.760> with 00:54:38.870 --> 00:54:38.880 align:start position:0% you start with you know the ones with 00:54:38.880 --> 00:54:40.309 align:start position:0% you start with you know the ones with the<00:54:39.000> biggest<00:54:39.119> impact<00:54:39.540> here<00:54:39.720> and<00:54:39.900> ones<00:54:40.140> with 00:54:40.309 --> 00:54:40.319 align:start position:0% the biggest impact here and ones with 00:54:40.319 --> 00:54:42.829 align:start position:0% the biggest impact here and ones with the<00:54:40.440> least<00:54:40.559> impact<00:54:40.920> over<00:54:41.220> here 00:54:42.829 --> 00:54:42.839 align:start position:0% the least impact over here 00:54:42.839 --> 00:54:44.870 align:start position:0% the least impact over here and<00:54:43.260> then<00:54:43.440> you<00:54:44.040> can<00:54:44.160> look<00:54:44.280> at<00:54:44.400> how<00:54:44.640> much<00:54:44.700> it's 00:54:44.870 --> 00:54:44.880 align:start position:0% and then you can look at how much it's 00:54:44.880 --> 00:54:46.190 align:start position:0% and then you can look at how much it's going<00:54:45.059> to<00:54:45.180> cost<00:54:45.240> you<00:54:45.420> to<00:54:45.599> deliver<00:54:45.780> these 00:54:46.190 --> 00:54:46.200 align:start position:0% going to cost you to deliver these 00:54:46.200 --> 00:54:48.710 align:start position:0% going to cost you to deliver these different<00:54:46.440> levels<00:54:46.920> of<00:54:47.220> service<00:54:47.579> and<00:54:48.420> what<00:54:48.599> you 00:54:48.710 --> 00:54:48.720 align:start position:0% different levels of service and what you 00:54:48.720 --> 00:54:51.530 align:start position:0% different levels of service and what you see<00:54:49.020> is<00:54:49.260> that<00:54:49.980> you<00:54:50.400> get<00:54:50.579> this<00:54:50.940> flattening<00:54:51.359> off 00:54:51.530 --> 00:54:51.540 align:start position:0% see is that you get this flattening off 00:54:51.540 --> 00:54:52.970 align:start position:0% see is that you get this flattening off curve<00:54:51.900> basically<00:54:52.260> what<00:54:52.380> that's<00:54:52.559> telling<00:54:52.859> you 00:54:52.970 --> 00:54:52.980 align:start position:0% curve basically what that's telling you 00:54:52.980 --> 00:54:55.490 align:start position:0% curve basically what that's telling you is<00:54:53.160> that<00:54:53.400> if<00:54:54.059> you<00:54:54.180> spend<00:54:54.480> a<00:54:54.960> million<00:54:55.260> dollars 00:54:55.490 --> 00:54:55.500 align:start position:0% is that if you spend a million dollars 00:54:55.500 --> 00:54:57.170 align:start position:0% is that if you spend a million dollars here<00:54:55.800> it's<00:54:56.460> going<00:54:56.640> to<00:54:56.700> have<00:54:56.760> a<00:54:56.880> really<00:54:57.000> big 00:54:57.170 --> 00:54:57.180 align:start position:0% here it's going to have a really big 00:54:57.180 --> 00:54:59.930 align:start position:0% here it's going to have a really big impact<00:54:57.559> if<00:54:58.559> you<00:54:58.680> spend<00:54:58.980> a<00:54:59.220> million<00:54:59.579> dollars 00:54:59.930 --> 00:54:59.940 align:start position:0% impact if you spend a million dollars 00:54:59.940 --> 00:55:02.030 align:start position:0% impact if you spend a million dollars extra<00:55:00.540> here 00:55:02.030 --> 00:55:02.040 align:start position:0% extra here 00:55:02.040 --> 00:55:04.990 align:start position:0% extra here right<00:55:02.640> it's<00:55:03.540> gonna<00:55:03.780> have<00:55:03.900> a<00:55:04.140> very<00:55:04.319> small 00:55:04.990 --> 00:55:05.000 align:start position:0% right it's gonna have a very small 00:55:05.000 --> 00:55:09.349 align:start position:0% right it's gonna have a very small impact<00:55:06.000> right<00:55:06.900> and<00:55:07.800> so<00:55:08.040> what<00:55:08.460> you<00:55:08.579> can<00:55:08.760> do<00:55:08.880> and 00:55:09.349 --> 00:55:09.359 align:start position:0% impact right and so what you can do and 00:55:09.359 --> 00:55:10.490 align:start position:0% impact right and so what you can do and what<00:55:09.540> you<00:55:09.599> actually<00:55:09.780> what<00:55:10.079> you<00:55:10.319> actually 00:55:10.490 --> 00:55:10.500 align:start position:0% what you actually what you actually 00:55:10.500 --> 00:55:14.930 align:start position:0% what you actually what you actually found<00:55:10.800> is<00:55:11.099> a<00:55:11.760> um<00:55:12.240> uh<00:55:13.020> there's<00:55:13.380> a<00:55:13.680> a<00:55:14.160> researcher 00:55:14.930 --> 00:55:14.940 align:start position:0% found is a um uh there's a a researcher 00:55:14.940 --> 00:55:17.329 align:start position:0% found is a um uh there's a a researcher into<00:55:15.119> this<00:55:15.420> kind<00:55:15.599> of<00:55:15.660> stuff<00:55:15.839> called<00:55:16.020> lotion<00:55:16.500> uh 00:55:17.329 --> 00:55:17.339 align:start position:0% into this kind of stuff called lotion uh 00:55:17.339 --> 00:55:19.250 align:start position:0% into this kind of stuff called lotion uh and<00:55:17.520> he's<00:55:17.640> looked<00:55:18.000> at<00:55:18.119> this<00:55:18.240> so<00:55:18.780> this<00:55:19.079> is<00:55:19.140> all 00:55:19.250 --> 00:55:19.260 align:start position:0% and he's looked at this so this is all 00:55:19.260 --> 00:55:21.230 align:start position:0% and he's looked at this so this is all about<00:55:19.440> the<00:55:19.619> Pareto<00:55:20.099> analysis<00:55:20.460> right<00:55:20.819> you've 00:55:21.230 --> 00:55:21.240 align:start position:0% about the Pareto analysis right you've 00:55:21.240 --> 00:55:23.089 align:start position:0% about the Pareto analysis right you've all<00:55:21.599> heard<00:55:21.780> the<00:55:21.900> 80<00:55:22.020> 20<00:55:22.260> rule<00:55:22.619> right<00:55:22.800> so<00:55:22.980> this 00:55:23.089 --> 00:55:23.099 align:start position:0% all heard the 80 20 rule right so this 00:55:23.099 --> 00:55:24.349 align:start position:0% all heard the 80 20 rule right so this is<00:55:23.220> another<00:55:23.460> name<00:55:23.700> for<00:55:23.880> the<00:55:24.000> efficient 00:55:24.349 --> 00:55:24.359 align:start position:0% is another name for the efficient 00:55:24.359 --> 00:55:26.990 align:start position:0% is another name for the efficient Frontier<00:55:24.720> is<00:55:24.839> the<00:55:24.960> Pareto<00:55:25.440> curve<00:55:25.800> and<00:55:26.700> so 00:55:26.990 --> 00:55:27.000 align:start position:0% Frontier is the Pareto curve and so 00:55:27.000 --> 00:55:28.670 align:start position:0% Frontier is the Pareto curve and so lotion's<00:55:27.660> done<00:55:27.780> some 00:55:28.670 --> 00:55:28.680 align:start position:0% lotion's done some 00:55:28.680 --> 00:55:30.710 align:start position:0% lotion's done some um<00:55:28.740> research<00:55:29.339> that<00:55:29.460> shows<00:55:29.760> in<00:55:30.000> many<00:55:30.119> cases<00:55:30.480> the 00:55:30.710 --> 00:55:30.720 align:start position:0% um research that shows in many cases the 00:55:30.720 --> 00:55:32.990 align:start position:0% um research that shows in many cases the curve<00:55:31.020> doesn't<00:55:31.200> look<00:55:31.380> like<00:55:31.559> this<00:55:31.800> the<00:55:32.640> curve 00:55:32.990 --> 00:55:33.000 align:start position:0% curve doesn't look like this the curve 00:55:33.000 --> 00:55:34.370 align:start position:0% curve doesn't look like this the curve looks<00:55:33.420> like 00:55:34.370 --> 00:55:34.380 align:start position:0% looks like 00:55:34.380 --> 00:55:37.250 align:start position:0% looks like this<00:55:35.220> right<00:55:36.000> goes<00:55:36.540> up 00:55:37.250 --> 00:55:37.260 align:start position:0% this right goes up 00:55:37.260 --> 00:55:40.549 align:start position:0% this right goes up and<00:55:37.800> then<00:55:37.920> it<00:55:38.099> goes<00:55:38.460> down<00:55:39.000> so<00:55:39.780> actually<00:55:39.960> these 00:55:40.549 --> 00:55:40.559 align:start position:0% and then it goes down so actually these 00:55:40.559 --> 00:55:42.650 align:start position:0% and then it goes down so actually these projects<00:55:40.920> are<00:55:41.160> destroying<00:55:41.700> value 00:55:42.650 --> 00:55:42.660 align:start position:0% projects are destroying value 00:55:42.660 --> 00:55:44.510 align:start position:0% projects are destroying value so<00:55:43.079> if<00:55:43.260> you<00:55:43.380> can<00:55:43.500> understand<00:55:43.680> this<00:55:44.160> and<00:55:44.339> start 00:55:44.510 --> 00:55:44.520 align:start position:0% so if you can understand this and start 00:55:44.520 --> 00:55:46.309 align:start position:0% so if you can understand this and start to<00:55:44.700> quantify<00:55:45.240> or<00:55:45.420> these<00:55:45.660> these<00:55:45.960> initiatives 00:55:46.309 --> 00:55:46.319 align:start position:0% to quantify or these these initiatives 00:55:46.319 --> 00:55:47.990 align:start position:0% to quantify or these these initiatives whatever<00:55:46.559> the<00:55:46.920> services<00:55:47.220> are<00:55:47.579> destroying 00:55:47.990 --> 00:55:48.000 align:start position:0% whatever the services are destroying 00:55:48.000 --> 00:55:51.230 align:start position:0% whatever the services are destroying value<00:55:48.119> if<00:55:48.839> you<00:55:48.960> can<00:55:49.079> if<00:55:49.500> you<00:55:49.740> can<00:55:49.980> look<00:55:50.819> at<00:55:51.059> this 00:55:51.230 --> 00:55:51.240 align:start position:0% value if you can if you can look at this 00:55:51.240 --> 00:55:54.170 align:start position:0% value if you can if you can look at this and<00:55:51.599> quantify<00:55:52.200> this<00:55:52.500> then<00:55:53.339> very<00:55:53.579> often<00:55:53.880> you 00:55:54.170 --> 00:55:54.180 align:start position:0% and quantify this then very often you 00:55:54.180 --> 00:55:56.990 align:start position:0% and quantify this then very often you can<00:55:54.300> find<00:55:54.540> areas<00:55:55.020> to<00:55:55.380> cut<00:55:55.619> costs 00:55:56.990 --> 00:55:57.000 align:start position:0% can find areas to cut costs 00:55:57.000 --> 00:55:58.849 align:start position:0% can find areas to cut costs right<00:55:57.420> in<00:55:57.839> as<00:55:58.079> part<00:55:58.319> of<00:55:58.440> your<00:55:58.559> transformation 00:55:58.849 --> 00:55:58.859 align:start position:0% right in as part of your transformation 00:55:58.859 --> 00:56:03.049 align:start position:0% right in as part of your transformation program<00:55:59.480> and<00:56:00.480> improve<00:56:01.319> value<00:56:01.700> at<00:56:02.700> the<00:56:02.880> same 00:56:03.049 --> 00:56:03.059 align:start position:0% program and improve value at the same 00:56:03.059 --> 00:56:05.569 align:start position:0% program and improve value at the same time<00:56:03.300> and<00:56:04.200> that's<00:56:04.319> all<00:56:04.500> you<00:56:04.859> remember<00:56:05.220> the<00:56:05.460> guy 00:56:05.569 --> 00:56:05.579 align:start position:0% time and that's all you remember the guy 00:56:05.579 --> 00:56:07.490 align:start position:0% time and that's all you remember the guy I<00:56:05.700> was<00:56:05.819> talking<00:56:05.940> about<00:56:06.059> at<00:56:06.300> the<00:56:06.480> utility<00:56:06.780> right 00:56:07.490 --> 00:56:07.500 align:start position:0% I was talking about at the utility right 00:56:07.500 --> 00:56:09.290 align:start position:0% I was talking about at the utility right that's<00:56:07.859> all<00:56:08.040> they<00:56:08.220> did<00:56:08.400> was<00:56:08.819> they<00:56:09.059> looked<00:56:09.300> at 00:56:09.290 --> 00:56:09.300 align:start position:0% that's all they did was they looked at 00:56:09.300 --> 00:56:10.730 align:start position:0% that's all they did was they looked at all<00:56:09.540> the<00:56:09.599> things<00:56:09.720> they<00:56:09.900> were<00:56:10.020> doing<00:56:10.200> that<00:56:10.380> that 00:56:10.730 --> 00:56:10.740 align:start position:0% all the things they were doing that that 00:56:10.740 --> 00:56:12.950 align:start position:0% all the things they were doing that that were<00:56:11.040> destroying<00:56:11.460> value<00:56:11.700> and<00:56:12.480> they<00:56:12.660> stopped 00:56:12.950 --> 00:56:12.960 align:start position:0% were destroying value and they stopped 00:56:12.960 --> 00:56:13.970 align:start position:0% were destroying value and they stopped doing<00:56:13.079> them 00:56:13.970 --> 00:56:13.980 align:start position:0% doing them 00:56:13.980 --> 00:56:15.829 align:start position:0% doing them you<00:56:14.640> know<00:56:14.819> it's<00:56:14.940> it's<00:56:15.119> stupidly<00:56:15.599> simple 00:56:15.829 --> 00:56:15.839 align:start position:0% you know it's it's stupidly simple 00:56:15.839 --> 00:56:18.410 align:start position:0% you know it's it's stupidly simple stupidly<00:56:16.680> simple<00:56:16.859> in<00:56:17.160> principle<00:56:17.700> hard<00:56:18.119> to<00:56:18.300> do 00:56:18.410 --> 00:56:18.420 align:start position:0% stupidly simple in principle hard to do 00:56:18.420 --> 00:56:20.270 align:start position:0% stupidly simple in principle hard to do in<00:56:18.540> practice<00:56:18.720> but<00:56:19.079> it's<00:56:19.260> stupidly<00:56:19.800> simple<00:56:19.980> in 00:56:20.270 --> 00:56:20.280 align:start position:0% in practice but it's stupidly simple in 00:56:20.280 --> 00:56:21.290 align:start position:0% in practice but it's stupidly simple in principle 00:56:21.290 --> 00:56:21.300 align:start position:0% principle 00:56:21.300 --> 00:56:24.049 align:start position:0% principle sorry<00:56:21.660> Lisa<00:56:22.140> no<00:56:22.980> no<00:56:22.980> again<00:56:23.339> I<00:56:23.520> think<00:56:23.940> it's 00:56:24.049 --> 00:56:24.059 align:start position:0% sorry Lisa no no again I think it's 00:56:24.059 --> 00:56:25.190 align:start position:0% sorry Lisa no no again I think it's interesting<00:56:24.420> and<00:56:24.599> like<00:56:24.720> you<00:56:24.839> know<00:56:24.960> I<00:56:25.020> like 00:56:25.190 --> 00:56:25.200 align:start position:0% interesting and like you know I like 00:56:25.200 --> 00:56:27.290 align:start position:0% interesting and like you know I like that<00:56:25.500> uh<00:56:25.800> you<00:56:26.220> know<00:56:26.339> what<00:56:26.520> you<00:56:26.700> do<00:56:26.880> and<00:56:27.059> how 00:56:27.290 --> 00:56:27.300 align:start position:0% that uh you know what you do and how 00:56:27.300 --> 00:56:28.549 align:start position:0% that uh you know what you do and how much<00:56:27.420> return<00:56:27.660> does<00:56:27.960> it<00:56:28.079> give<00:56:28.140> you<00:56:28.260> because<00:56:28.380> I 00:56:28.549 --> 00:56:28.559 align:start position:0% much return does it give you because I 00:56:28.559 --> 00:56:29.809 align:start position:0% much return does it give you because I think<00:56:28.680> again<00:56:28.859> that's<00:56:29.220> something<00:56:29.460> that's 00:56:29.809 --> 00:56:29.819 align:start position:0% think again that's something that's 00:56:29.819 --> 00:56:32.329 align:start position:0% think again that's something that's skipped<00:56:30.300> in<00:56:30.420> many<00:56:31.140> transformation<00:56:31.680> programs 00:56:32.329 --> 00:56:32.339 align:start position:0% skipped in many transformation programs 00:56:32.339 --> 00:56:34.730 align:start position:0% skipped in many transformation programs a<00:56:32.640> real<00:56:32.880> the<00:56:33.480> review<00:56:33.720> which<00:56:34.140> is<00:56:34.260> you<00:56:34.500> know<00:56:34.559> so 00:56:34.730 --> 00:56:34.740 align:start position:0% a real the review which is you know so 00:56:34.740 --> 00:56:36.170 align:start position:0% a real the review which is you know so it's<00:56:34.859> really<00:56:35.040> interesting<00:56:35.460> and<00:56:35.880> there's<00:56:36.000> a 00:56:36.170 --> 00:56:36.180 align:start position:0% it's really interesting and there's a 00:56:36.180 --> 00:56:37.670 align:start position:0% it's really interesting and there's a really<00:56:36.300> like<00:56:36.599> simple<00:56:36.839> quote<00:56:37.200> isn't<00:56:37.559> there 00:56:37.670 --> 00:56:37.680 align:start position:0% really like simple quote isn't there 00:56:37.680 --> 00:56:38.990 align:start position:0% really like simple quote isn't there about<00:56:37.859> what's<00:56:38.160> going<00:56:38.339> to<00:56:38.460> be<00:56:38.579> I<00:56:38.760> think<00:56:38.819> there's 00:56:38.990 --> 00:56:39.000 align:start position:0% about what's going to be I think there's 00:56:39.000 --> 00:56:40.609 align:start position:0% about what's going to be I think there's an<00:56:39.180> Olympian<00:56:39.480> I<00:56:39.720> listened<00:56:39.960> to<00:56:40.020> once<00:56:40.380> and<00:56:40.440> he 00:56:40.609 --> 00:56:40.619 align:start position:0% an Olympian I listened to once and he 00:56:40.619 --> 00:56:42.170 align:start position:0% an Olympian I listened to once and he talked<00:56:40.920> about<00:56:40.980> what's<00:56:41.640> going<00:56:41.880> to<00:56:41.940> make<00:56:42.059> the 00:56:42.170 --> 00:56:42.180 align:start position:0% talked about what's going to make the 00:56:42.180 --> 00:56:44.150 align:start position:0% talked about what's going to make the boat<00:56:42.359> go<00:56:42.660> faster<00:56:42.960> you<00:56:43.680> know<00:56:43.740> so<00:56:43.859> if<00:56:43.980> it<00:56:44.099> doesn't 00:56:44.150 --> 00:56:44.160 align:start position:0% boat go faster you know so if it doesn't 00:56:44.160 --> 00:56:45.710 align:start position:0% boat go faster you know so if it doesn't make<00:56:44.339> the<00:56:44.460> boat<00:56:44.579> go<00:56:44.819> faster<00:56:45.000> you<00:56:45.240> don't<00:56:45.420> do<00:56:45.540> it 00:56:45.710 --> 00:56:45.720 align:start position:0% make the boat go faster you don't do it 00:56:45.720 --> 00:56:47.750 align:start position:0% make the boat go faster you don't do it and<00:56:46.140> it's<00:56:46.260> actually<00:56:46.500> a<00:56:46.859> really<00:56:46.980> simple<00:56:47.280> kind 00:56:47.750 --> 00:56:47.760 align:start position:0% and it's actually a really simple kind 00:56:47.760 --> 00:56:49.730 align:start position:0% and it's actually a really simple kind of<00:56:47.880> analogy<00:56:48.540> to<00:56:48.660> apply<00:56:48.960> to<00:56:49.079> business<00:56:49.260> which 00:56:49.730 --> 00:56:49.740 align:start position:0% of analogy to apply to business which 00:56:49.740 --> 00:56:51.650 align:start position:0% of analogy to apply to business which you're<00:56:50.160> reminded<00:56:50.579> of<00:56:50.700> will<00:56:51.059> be<00:56:51.240> of<00:56:51.359> when<00:56:51.540> you 00:56:51.650 --> 00:56:51.660 align:start position:0% you're reminded of will be of when you 00:56:51.660 --> 00:56:53.150 align:start position:0% you're reminded of will be of when you do<00:56:51.780> the<00:56:52.079> you<00:56:52.319> know<00:56:52.440> the<00:56:52.559> graph<00:56:52.740> on<00:56:52.920> the<00:56:53.040> screen 00:56:53.150 --> 00:56:53.160 align:start position:0% do the you know the graph on the screen 00:56:53.160 --> 00:56:57.230 align:start position:0% do the you know the graph on the screen yeah<00:56:54.000> well<00:56:54.900> so<00:56:55.740> um<00:56:55.740> we're<00:56:56.400> almost<00:56:56.579> out<00:56:56.880> of<00:56:57.059> time 00:56:57.230 --> 00:56:57.240 align:start position:0% yeah well so um we're almost out of time 00:56:57.240 --> 00:56:58.849 align:start position:0% yeah well so um we're almost out of time I'm<00:56:57.839> not<00:56:58.020> going<00:56:58.140> to<00:56:58.200> open<00:56:58.319> up<00:56:58.559> the<00:56:58.680> questions 00:56:58.849 --> 00:56:58.859 align:start position:0% I'm not going to open up the questions 00:56:58.859 --> 00:57:00.049 align:start position:0% I'm not going to open up the questions because<00:56:59.160> hopefully<00:56:59.520> you've<00:56:59.640> all<00:56:59.760> been<00:56:59.819> asking 00:57:00.049 --> 00:57:00.059 align:start position:0% because hopefully you've all been asking 00:57:00.059 --> 00:57:01.309 align:start position:0% because hopefully you've all been asking the<00:57:00.240> questions<00:57:00.359> as<00:57:00.660> we<00:57:00.780> went<00:57:00.900> through<00:57:01.079> and 00:57:01.309 --> 00:57:01.319 align:start position:0% the questions as we went through and 00:57:01.319 --> 00:57:02.990 align:start position:0% the questions as we went through and really<00:57:01.500> appreciate<00:57:02.040> you 00:57:02.990 --> 00:57:03.000 align:start position:0% really appreciate you 00:57:03.000 --> 00:57:05.089 align:start position:0% really appreciate you um<00:57:03.059> doing<00:57:03.480> that<00:57:03.660> folks<00:57:04.020> because<00:57:04.140> it<00:57:04.319> as<00:57:04.920> I<00:57:04.980> said 00:57:05.089 --> 00:57:05.099 align:start position:0% um doing that folks because it as I said 00:57:05.099 --> 00:57:06.829 align:start position:0% um doing that folks because it as I said it<00:57:05.220> makes<00:57:05.339> it<00:57:05.460> more<00:57:05.579> interesting<00:57:05.880> for<00:57:06.119> us<00:57:06.240> and 00:57:06.829 --> 00:57:06.839 align:start position:0% it makes it more interesting for us and 00:57:06.839 --> 00:57:08.630 align:start position:0% it makes it more interesting for us and hopefully<00:57:07.140> it<00:57:07.260> means<00:57:07.440> we're<00:57:07.619> adding<00:57:07.980> uh<00:57:08.400> we're 00:57:08.630 --> 00:57:08.640 align:start position:0% hopefully it means we're adding uh we're 00:57:08.640 --> 00:57:10.250 align:start position:0% hopefully it means we're adding uh we're able<00:57:08.880> to<00:57:08.940> address<00:57:09.059> your<00:57:09.359> questions<00:57:09.900> and 00:57:10.250 --> 00:57:10.260 align:start position:0% able to address your questions and 00:57:10.260 --> 00:57:11.990 align:start position:0% able to address your questions and comments<00:57:10.559> as<00:57:10.740> we<00:57:10.920> go 00:57:11.990 --> 00:57:12.000 align:start position:0% comments as we go 00:57:12.000 --> 00:57:14.809 align:start position:0% comments as we go um so<00:57:12.300> Gregor<00:57:12.720> has<00:57:12.900> one<00:57:13.200> uh<00:57:13.859> question<00:57:14.160> which 00:57:14.809 --> 00:57:14.819 align:start position:0% um so Gregor has one uh question which 00:57:14.819 --> 00:57:16.340 align:start position:0% um so Gregor has one uh question which actually<00:57:15.000> leads<00:57:15.480> perfectly<00:57:15.839> into 00:57:16.340 --> 00:57:16.350 align:start position:0% actually leads perfectly into 00:57:16.350 --> 00:57:17.630 align:start position:0% actually leads perfectly into [Music] 00:57:17.630 --> 00:57:17.640 align:start position:0% [Music] 00:57:17.640 --> 00:57:19.430 align:start position:0% [Music] um<00:57:17.760> uh<00:57:18.420> our<00:57:18.540> discussion<00:57:18.900> in<00:57:19.020> The<00:57:19.140> Green<00:57:19.200> Room 00:57:19.430 --> 00:57:19.440 align:start position:0% um uh our discussion in The Green Room 00:57:19.440 --> 00:57:20.870 align:start position:0% um uh our discussion in The Green Room about 00:57:20.870 --> 00:57:20.880 align:start position:0% about 00:57:20.880 --> 00:57:23.390 align:start position:0% about um<00:57:21.240> Lisa<00:57:22.020> can<00:57:22.440> you<00:57:22.559> share<00:57:22.800> links<00:57:23.099> or<00:57:23.220> case 00:57:23.390 --> 00:57:23.400 align:start position:0% um Lisa can you share links or case 00:57:23.400 --> 00:57:25.250 align:start position:0% um Lisa can you share links or case studies<00:57:23.700> or<00:57:23.880> best<00:57:24.000> practices<00:57:24.420> on 00:57:25.250 --> 00:57:25.260 align:start position:0% studies or best practices on 00:57:25.260 --> 00:57:26.630 align:start position:0% studies or best practices on transformation<00:57:25.680> so<00:57:26.040> you've<00:57:26.220> got<00:57:26.400> some 00:57:26.630 --> 00:57:26.640 align:start position:0% transformation so you've got some 00:57:26.640 --> 00:57:28.250 align:start position:0% transformation so you've got some thoughts<00:57:27.059> that<00:57:27.359> you<00:57:27.480> want<00:57:27.599> to<00:57:27.780> share<00:57:28.020> and 00:57:28.250 --> 00:57:28.260 align:start position:0% thoughts that you want to share and 00:57:28.260 --> 00:57:29.569 align:start position:0% thoughts that you want to share and we're<00:57:28.380> going<00:57:28.500> to<00:57:28.619> circulate<00:57:29.040> that<00:57:29.220> in<00:57:29.460> the 00:57:29.569 --> 00:57:29.579 align:start position:0% we're going to circulate that in the 00:57:29.579 --> 00:57:32.030 align:start position:0% we're going to circulate that in the email<00:57:29.700> right<00:57:30.059> yeah<00:57:30.960> so<00:57:31.260> we<00:57:31.440> will<00:57:31.740> pull 00:57:32.030 --> 00:57:32.040 align:start position:0% email right yeah so we will pull 00:57:32.040 --> 00:57:32.930 align:start position:0% email right yeah so we will pull together 00:57:32.930 --> 00:57:32.940 align:start position:0% together 00:57:32.940 --> 00:57:34.730 align:start position:0% together a sort<00:57:33.420> of<00:57:33.480> ebook<00:57:33.780> or<00:57:33.960> something<00:57:34.200> that<00:57:34.559> we'll 00:57:34.730 --> 00:57:34.740 align:start position:0% a sort of ebook or something that we'll 00:57:34.740 --> 00:57:36.710 align:start position:0% a sort of ebook or something that we'll we'll<00:57:35.040> share<00:57:35.640> afterwards<00:57:36.119> with<00:57:36.359> some 00:57:36.710 --> 00:57:36.720 align:start position:0% we'll share afterwards with some 00:57:36.720 --> 00:57:39.109 align:start position:0% we'll share afterwards with some different<00:57:37.200> models<00:57:37.680> in<00:57:37.800> as<00:57:38.160> I<00:57:38.339> said<00:57:38.400> I<00:57:38.579> I<00:57:38.760> often 00:57:39.109 --> 00:57:39.119 align:start position:0% different models in as I said I I often 00:57:39.119 --> 00:57:42.170 align:start position:0% different models in as I said I I often like<00:57:39.300> Cotter<00:57:39.960> as<00:57:40.260> a<00:57:40.559> quite<00:57:41.099> a<00:57:41.220> modern<00:57:41.460> thinker 00:57:42.170 --> 00:57:42.180 align:start position:0% like Cotter as a quite a modern thinker 00:57:42.180 --> 00:57:44.030 align:start position:0% like Cotter as a quite a modern thinker in<00:57:42.420> terms<00:57:42.720> of 00:57:44.030 --> 00:57:44.040 align:start position:0% in terms of 00:57:44.040 --> 00:57:46.970 align:start position:0% in terms of um<00:57:44.160> transformation<00:57:45.119> and<00:57:45.660> change<00:57:46.200> and<00:57:46.859> there's 00:57:46.970 --> 00:57:46.980 align:start position:0% um transformation and change and there's 00:57:46.980 --> 00:57:50.270 align:start position:0% um transformation and change and there's a<00:57:47.160> book<00:57:47.280> called<00:57:47.460> accelerate<00:57:48.240> e<00:57:48.920> XLR8<00:57:49.920> and 00:57:50.270 --> 00:57:50.280 align:start position:0% a book called accelerate e XLR8 and 00:57:50.280 --> 00:57:51.710 align:start position:0% a book called accelerate e XLR8 and that's<00:57:50.460> all<00:57:50.640> about<00:57:50.819> you<00:57:51.240> know<00:57:51.300> Employee 00:57:51.710 --> 00:57:51.720 align:start position:0% that's all about you know Employee 00:57:51.720 --> 00:57:52.970 align:start position:0% that's all about you know Employee Engagement<00:57:51.960> and<00:57:52.260> getting<00:57:52.380> ambassadors 00:57:52.970 --> 00:57:52.980 align:start position:0% Engagement and getting ambassadors 00:57:52.980 --> 00:57:55.790 align:start position:0% Engagement and getting ambassadors involved<00:57:53.579> in<00:57:53.940> the<00:57:54.240> change<00:57:54.780> to<00:57:55.200> accelerate 00:57:55.790 --> 00:57:55.800 align:start position:0% involved in the change to accelerate 00:57:55.800 --> 00:57:57.410 align:start position:0% involved in the change to accelerate change<00:57:56.040> so<00:57:56.280> that<00:57:56.460> that's<00:57:56.760> definitely<00:57:57.119> you 00:57:57.410 --> 00:57:57.420 align:start position:0% change so that that's definitely you 00:57:57.420 --> 00:57:59.030 align:start position:0% change so that that's definitely you know<00:57:57.540> a<00:57:57.660> bit<00:57:57.720> of<00:57:57.839> best<00:57:58.020> practice<00:57:58.260> that<00:57:58.800> I've 00:57:59.030 --> 00:57:59.040 align:start position:0% know a bit of best practice that I've 00:57:59.040 --> 00:58:01.069 align:start position:0% know a bit of best practice that I've that's<00:57:59.700> stuck<00:58:00.059> in<00:58:00.119> my<00:58:00.300> mind<00:58:00.480> and<00:58:00.839> yeah 00:58:01.069 --> 00:58:01.079 align:start position:0% that's stuck in my mind and yeah 00:58:01.079 --> 00:58:02.990 align:start position:0% that's stuck in my mind and yeah certainly<00:58:01.500> we'll<00:58:01.740> give<00:58:02.099> some<00:58:02.339> other<00:58:02.460> examples 00:58:02.990 --> 00:58:03.000 align:start position:0% certainly we'll give some other examples 00:58:03.000 --> 00:58:05.569 align:start position:0% certainly we'll give some other examples of<00:58:03.240> things<00:58:03.480> that<00:58:03.720> you<00:58:03.900> can<00:58:04.020> you<00:58:04.500> can<00:58:04.680> use<00:58:04.920> as<00:58:05.220> an 00:58:05.569 --> 00:58:05.579 align:start position:0% of things that you can you can use as an 00:58:05.579 --> 00:58:08.150 align:start position:0% of things that you can you can use as an outcome<00:58:05.880> of<00:58:06.119> the<00:58:06.359> of<00:58:06.839> the<00:58:07.079> session 00:58:08.150 --> 00:58:08.160 align:start position:0% outcome of the of the session 00:58:08.160 --> 00:58:11.809 align:start position:0% outcome of the of the session brilliant<00:58:09.059> excellent<00:58:09.839> thank<00:58:10.200> you<00:58:10.319> very<00:58:10.500> much 00:58:11.809 --> 00:58:11.819 align:start position:0% brilliant excellent thank you very much 00:58:11.819 --> 00:58:14.450 align:start position:0% brilliant excellent thank you very much um<00:58:11.880> and<00:58:12.359> and<00:58:12.599> thank<00:58:12.900> you<00:58:13.079> everybody<00:58:13.200> for<00:58:14.040> for 00:58:14.450 --> 00:58:14.460 align:start position:0% um and and thank you everybody for for 00:58:14.460 --> 00:58:16.490 align:start position:0% um and and thank you everybody for for uh<00:58:14.819> joining<00:58:15.540> and<00:58:15.720> staying<00:58:15.960> with<00:58:16.079> us<00:58:16.200> through 00:58:16.490 --> 00:58:16.500 align:start position:0% uh joining and staying with us through 00:58:16.500 --> 00:58:18.170 align:start position:0% uh joining and staying with us through the<00:58:16.740> through<00:58:17.160> the<00:58:17.400> session<00:58:17.520> I<00:58:17.760> hope<00:58:17.880> that<00:58:18.059> was 00:58:18.170 --> 00:58:18.180 align:start position:0% the through the session I hope that was 00:58:18.180 --> 00:58:19.490 align:start position:0% the through the session I hope that was useful 00:58:19.490 --> 00:58:19.500 align:start position:0% useful 00:58:19.500 --> 00:58:21.829 align:start position:0% useful um<00:58:19.559> if<00:58:19.859> it<00:58:20.040> if<00:58:20.400> it<00:58:20.579> yeah<00:58:20.940> as<00:58:21.300> I<00:58:21.599> mentioned 00:58:21.829 --> 00:58:21.839 align:start position:0% um if it if it yeah as I mentioned 00:58:21.839 --> 00:58:23.450 align:start position:0% um if it if it yeah as I mentioned earlier<00:58:22.140> we<00:58:22.440> will<00:58:22.619> be<00:58:22.740> sending<00:58:23.099> out<00:58:23.160> an<00:58:23.339> email 00:58:23.450 --> 00:58:23.460 align:start position:0% earlier we will be sending out an email 00:58:23.460 --> 00:58:26.510 align:start position:0% earlier we will be sending out an email in<00:58:23.760> the<00:58:23.940> next<00:58:24.119> couple<00:58:24.660> of<00:58:24.900> business<00:58:25.079> days<00:58:25.520> uh 00:58:26.510 --> 00:58:26.520 align:start position:0% in the next couple of business days uh 00:58:26.520 --> 00:58:28.670 align:start position:0% in the next couple of business days uh where<00:58:26.700> we'll<00:58:26.880> just<00:58:27.059> tidy<00:58:27.359> up<00:58:27.480> the<00:58:27.599> video<00:58:27.839> and 00:58:28.670 --> 00:58:28.680 align:start position:0% where we'll just tidy up the video and 00:58:28.680 --> 00:58:30.829 align:start position:0% where we'll just tidy up the video and collect<00:58:29.099> Lisa's<00:58:29.520> input<00:58:29.880> and<00:58:30.180> circulate<00:58:30.660> that 00:58:30.829 --> 00:58:30.839 align:start position:0% collect Lisa's input and circulate that 00:58:30.839 --> 00:58:32.450 align:start position:0% collect Lisa's input and circulate that to<00:58:31.079> everybody<00:58:31.260> Lisa<00:58:31.800> would<00:58:31.920> it<00:58:32.040> be<00:58:32.160> okay<00:58:32.220> to 00:58:32.450 --> 00:58:32.460 align:start position:0% to everybody Lisa would it be okay to 00:58:32.460 --> 00:58:34.010 align:start position:0% to everybody Lisa would it be okay to circulate<00:58:32.819> the<00:58:33.000> slides<00:58:33.300> as<00:58:33.480> well<00:58:33.599> is<00:58:33.839> that 00:58:34.010 --> 00:58:34.020 align:start position:0% circulate the slides as well is that 00:58:34.020 --> 00:58:36.470 align:start position:0% circulate the slides as well is that yeah<00:58:34.200> absolutely<00:58:34.740> yeah<00:58:35.099> okay<00:58:35.460> perfect<00:58:35.819> so 00:58:36.470 --> 00:58:36.480 align:start position:0% yeah absolutely yeah okay perfect so 00:58:36.480 --> 00:58:39.230 align:start position:0% yeah absolutely yeah okay perfect so we'll<00:58:36.599> share<00:58:36.960> the<00:58:37.140> slides<00:58:37.440> as<00:58:37.619> well<00:58:37.799> and<00:58:39.119> um 00:58:39.230 --> 00:58:39.240 align:start position:0% we'll share the slides as well and um 00:58:39.240 --> 00:58:42.230 align:start position:0% we'll share the slides as well and um and<00:58:39.540> anybody<00:58:39.900> who<00:58:40.500> would<00:58:41.220> like<00:58:41.460> to<00:58:41.880> engage 00:58:42.230 --> 00:58:42.240 align:start position:0% and anybody who would like to engage 00:58:42.240 --> 00:58:44.750 align:start position:0% and anybody who would like to engage Lisa<00:58:42.839> how<00:58:43.140> should<00:58:43.380> they<00:58:43.859> engage<00:58:44.460> in<00:58:44.640> a 00:58:44.750 --> 00:58:44.760 align:start position:0% Lisa how should they engage in a 00:58:44.760 --> 00:58:46.069 align:start position:0% Lisa how should they engage in a conversation<00:58:45.240> how<00:58:45.480> should<00:58:45.660> they<00:58:45.839> do<00:58:45.960> that 00:58:46.069 --> 00:58:46.079 align:start position:0% conversation how should they do that 00:58:46.079 --> 00:58:48.410 align:start position:0% conversation how should they do that Lisa<00:58:46.559> yeah<00:58:46.980> I<00:58:47.160> mean<00:58:47.280> reach<00:58:47.579> out<00:58:47.700> on<00:58:47.880> email<00:58:48.059> I'll 00:58:48.410 --> 00:58:48.420 align:start position:0% Lisa yeah I mean reach out on email I'll 00:58:48.420 --> 00:58:50.030 align:start position:0% Lisa yeah I mean reach out on email I'll I'll<00:58:48.660> send<00:58:48.960> my<00:58:49.079> details<00:58:49.440> I'd<00:58:49.559> love<00:58:49.740> to<00:58:49.920> speak 00:58:50.030 --> 00:58:50.040 align:start position:0% I'll send my details I'd love to speak 00:58:50.040 --> 00:58:51.829 align:start position:0% I'll send my details I'd love to speak to<00:58:50.160> anybody<00:58:50.400> even<00:58:50.640> if<00:58:50.880> it's<00:58:51.059> just<00:58:51.420> a<00:58:51.599> debate 00:58:51.829 --> 00:58:51.839 align:start position:0% to anybody even if it's just a debate 00:58:51.839 --> 00:58:53.210 align:start position:0% to anybody even if it's just a debate about<00:58:52.079> what<00:58:52.319> we've<00:58:52.440> talked<00:58:52.680> about<00:58:52.740> it<00:58:53.040> would 00:58:53.210 --> 00:58:53.220 align:start position:0% about what we've talked about it would 00:58:53.220 --> 00:58:55.849 align:start position:0% about what we've talked about it would be<00:58:53.339> great<00:58:53.520> to<00:58:54.000> um<00:58:54.000> to<00:58:54.299> hear<00:58:54.420> from<00:58:54.599> people<00:58:54.839> so 00:58:55.849 --> 00:58:55.859 align:start position:0% be great to um to hear from people so 00:58:55.859 --> 00:58:58.069 align:start position:0% be great to um to hear from people so um we'll<00:58:56.099> include<00:58:56.400> my<00:58:56.579> email<00:58:56.760> then<00:58:57.180> in<00:58:57.420> in<00:58:57.780> the 00:58:58.069 --> 00:58:58.079 align:start position:0% um we'll include my email then in in the 00:58:58.079 --> 00:59:01.210 align:start position:0% um we'll include my email then in in the in<00:58:58.619> the<00:58:59.160> um<00:58:59.160> the<00:58:59.880> documentation<00:59:00.480> afterwards 00:59:01.210 --> 00:59:01.220 align:start position:0% in the um the documentation afterwards 00:59:01.220 --> 00:59:05.030 align:start position:0% in the um the documentation afterwards perfect<00:59:02.220> perfect<00:59:02.720> and<00:59:03.720> then<00:59:03.900> you<00:59:04.500> know<00:59:04.619> most 00:59:05.030 --> 00:59:05.040 align:start position:0% perfect perfect and then you know most 00:59:05.040 --> 00:59:07.010 align:start position:0% perfect perfect and then you know most of<00:59:05.160> you<00:59:05.339> at<00:59:05.819> least<00:59:05.940> I<00:59:06.059> hope<00:59:06.299> mostly<00:59:06.720> at<00:59:06.900> this 00:59:07.010 --> 00:59:07.020 align:start position:0% of you at least I hope mostly at this 00:59:07.020 --> 00:59:08.930 align:start position:0% of you at least I hope mostly at this point<00:59:07.200> know<00:59:07.440> where<00:59:07.680> I<00:59:07.859> am<00:59:08.099> and<00:59:08.460> how<00:59:08.640> to<00:59:08.760> reach 00:59:08.930 --> 00:59:08.940 align:start position:0% point know where I am and how to reach 00:59:08.940 --> 00:59:12.170 align:start position:0% point know where I am and how to reach me<00:59:09.119> but<00:59:09.660> I'm<00:59:09.839> Stuart<00:59:10.260> Easton<00:59:10.619> on<00:59:10.859> LinkedIn<00:59:11.280> or 00:59:12.170 --> 00:59:12.180 align:start position:0% me but I'm Stuart Easton on LinkedIn or 00:59:12.180 --> 00:59:14.089 align:start position:0% me but I'm Stuart Easton on LinkedIn or just<00:59:12.420> jump<00:59:12.599> onto<00:59:12.900> our<00:59:13.020> web<00:59:13.200> page<00:59:13.440> and<00:59:13.740> hit<00:59:13.920> the 00:59:14.089 --> 00:59:14.099 align:start position:0% just jump onto our web page and hit the 00:59:14.099 --> 00:59:16.190 align:start position:0% just jump onto our web page and hit the contact<00:59:14.280> button<00:59:14.819> or<00:59:15.119> loads<00:59:15.660> of<00:59:15.720> other<00:59:15.839> buttons 00:59:16.190 --> 00:59:16.200 align:start position:0% contact button or loads of other buttons 00:59:16.200 --> 00:59:18.109 align:start position:0% contact button or loads of other buttons on<00:59:16.319> our<00:59:16.440> webpage<00:59:16.740> that<00:59:16.920> will<00:59:17.099> get<00:59:17.220> you<00:59:17.400> to<00:59:17.640> to 00:59:18.109 --> 00:59:18.119 align:start position:0% on our webpage that will get you to to 00:59:18.119 --> 00:59:19.670 align:start position:0% on our webpage that will get you to to one<00:59:18.420> of<00:59:18.540> the<00:59:18.660> team<00:59:18.839> and<00:59:19.079> and<00:59:19.319> that<00:59:19.559> will 00:59:19.670 --> 00:59:19.680 align:start position:0% one of the team and and that will 00:59:19.680 --> 00:59:21.410 align:start position:0% one of the team and and that will eventually<00:59:19.980> get<00:59:20.160> to<00:59:20.339> me 00:59:21.410 --> 00:59:21.420 align:start position:0% eventually get to me 00:59:21.420 --> 00:59:23.390 align:start position:0% eventually get to me um<00:59:21.540> so<00:59:21.839> feel<00:59:22.140> free<00:59:22.319> to<00:59:22.440> reach<00:59:22.680> out<00:59:22.799> connect<00:59:23.099> I 00:59:23.390 --> 00:59:23.400 align:start position:0% um so feel free to reach out connect I 00:59:23.400 --> 00:59:24.710 align:start position:0% um so feel free to reach out connect I would<00:59:23.520> love<00:59:23.640> to<00:59:23.760> connect<00:59:23.880> with<00:59:24.180> with<00:59:24.420> everyone 00:59:24.710 --> 00:59:24.720 align:start position:0% would love to connect with with everyone 00:59:24.720 --> 00:59:27.109 align:start position:0% would love to connect with with everyone and<00:59:25.680> if<00:59:25.859> you<00:59:25.980> want<00:59:26.099> to<00:59:26.220> learn<00:59:26.280> more<00:59:26.520> about<00:59:26.760> the 00:59:27.109 --> 00:59:27.119 align:start position:0% and if you want to learn more about the 00:59:27.119 --> 00:59:28.730 align:start position:0% and if you want to learn more about the prioritization<00:59:27.780> side<00:59:28.079> of<00:59:28.260> this<00:59:28.380> which<00:59:28.619> is 00:59:28.730 --> 00:59:28.740 align:start position:0% prioritization side of this which is 00:59:28.740 --> 00:59:30.430 align:start position:0% prioritization side of this which is really<00:59:28.920> where<00:59:29.099> we<00:59:29.280> spend<00:59:29.520> most<00:59:29.760> of<00:59:29.880> our<00:59:30.059> time 00:59:30.430 --> 00:59:30.440 align:start position:0% really where we spend most of our time 00:59:30.440 --> 00:59:32.569 align:start position:0% really where we spend most of our time do<00:59:31.440> reach<00:59:31.740> out<00:59:31.799> on<00:59:31.980> the<00:59:32.099> website<00:59:32.339> there's 00:59:32.569 --> 00:59:32.579 align:start position:0% do reach out on the website there's 00:59:32.579 --> 00:59:35.450 align:start position:0% do reach out on the website there's loads<00:59:33.000> of<00:59:33.119> materials<00:59:33.599> we<00:59:34.319> will<00:59:34.500> be<00:59:34.680> doing<00:59:35.040> uh 00:59:35.450 --> 00:59:35.460 align:start position:0% loads of materials we will be doing uh 00:59:35.460 --> 00:59:37.910 align:start position:0% loads of materials we will be doing uh in<00:59:35.819> a<00:59:36.119> couple<00:59:36.180> of<00:59:36.299> weeks<00:59:36.540> time<00:59:36.720> I<00:59:37.020> think<00:59:37.200> Lenora 00:59:37.910 --> 00:59:37.920 align:start position:0% in a couple of weeks time I think Lenora 00:59:37.920 --> 00:59:39.049 align:start position:0% in a couple of weeks time I think Lenora I<00:59:38.040> don't<00:59:38.099> know<00:59:38.220> if<00:59:38.280> you<00:59:38.339> can<00:59:38.460> confirm<00:59:38.819> this<00:59:38.880> but 00:59:39.049 --> 00:59:39.059 align:start position:0% I don't know if you can confirm this but 00:59:39.059 --> 00:59:40.309 align:start position:0% I don't know if you can confirm this but I<00:59:39.180> think<00:59:39.299> in<00:59:39.420> a<00:59:39.540> couple<00:59:39.599> of<00:59:39.720> weeks<00:59:39.900> time<00:59:40.079> we 00:59:40.309 --> 00:59:40.319 align:start position:0% I think in a couple of weeks time we 00:59:40.319 --> 00:59:43.010 align:start position:0% I think in a couple of weeks time we have<00:59:40.440> another<00:59:40.680> demo<00:59:41.579> webinar<00:59:42.000> scheduled<00:59:42.540> and 00:59:43.010 --> 00:59:43.020 align:start position:0% have another demo webinar scheduled and 00:59:43.020 --> 00:59:44.210 align:start position:0% have another demo webinar scheduled and in<00:59:43.140> about<00:59:43.319> a<00:59:43.440> month<00:59:43.559> we'll<00:59:43.740> be<00:59:43.920> doing<00:59:44.040> another 00:59:44.210 --> 00:59:44.220 align:start position:0% in about a month we'll be doing another 00:59:44.220 --> 00:59:45.410 align:start position:0% in about a month we'll be doing another one<00:59:44.460> of<00:59:44.579> these 00:59:45.410 --> 00:59:45.420 align:start position:0% one of these 00:59:45.420 --> 00:59:47.150 align:start position:0% one of these um<00:59:45.480> another<00:59:45.839> thought<00:59:46.079> leadership<00:59:46.559> kind<00:59:47.040> of 00:59:47.150 --> 00:59:47.160 align:start position:0% um another thought leadership kind of 00:59:47.160 --> 00:59:50.089 align:start position:0% um another thought leadership kind of business<00:59:47.400> C<00:59:47.880> more<00:59:48.420> businessy<00:59:48.960> webinar<00:59:49.740> so<00:59:49.980> do 00:59:50.089 --> 00:59:50.099 align:start position:0% business C more businessy webinar so do 00:59:50.099 --> 00:59:52.190 align:start position:0% business C more businessy webinar so do look<00:59:50.280> for<00:59:50.400> those<00:59:50.640> uh<00:59:51.480> in<00:59:51.720> your<00:59:51.839> inbox 00:59:52.190 --> 00:59:52.200 align:start position:0% look for those uh in your inbox 00:59:52.200 --> 00:59:54.650 align:start position:0% look for those uh in your inbox whitelist<00:59:52.920> our<00:59:53.099> emails 00:59:54.650 --> 00:59:54.660 align:start position:0% whitelist our emails 00:59:54.660 --> 00:59:57.289 align:start position:0% whitelist our emails um<00:59:54.720> so<00:59:54.960> that<00:59:55.140> they<00:59:55.380> make<00:59:55.619> it<00:59:55.740> through<00:59:55.920> spam<00:59:56.339> and 00:59:57.289 --> 00:59:57.299 align:start position:0% um so that they make it through spam and 00:59:57.299 --> 00:59:59.450 align:start position:0% um so that they make it through spam and we<00:59:57.660> will<00:59:57.839> see<00:59:57.960> you<00:59:58.079> all<00:59:58.140> next<00:59:58.380> time<00:59:58.619> Lisa<00:59:59.220> thank 00:59:59.450 --> 00:59:59.460 align:start position:0% we will see you all next time Lisa thank 00:59:59.460 --> 01:00:01.370 align:start position:0% we will see you all next time Lisa thank you<00:59:59.579> very<00:59:59.819> much<01:00:00.000> for<01:00:00.359> sharing<01:00:01.260> your 01:00:01.370 --> 01:00:01.380 align:start position:0% you very much for sharing your 01:00:01.380 --> 01:00:04.130 align:start position:0% you very much for sharing your experience<01:00:02.040> and<01:00:02.280> enthusiasm<01:00:02.900> thanks<01:00:03.900> thank 01:00:04.130 --> 01:00:04.140 align:start position:0% experience and enthusiasm thanks thank 01:00:04.140 --> 01:00:05.510 align:start position:0% experience and enthusiasm thanks thank you<01:00:04.319> and<01:00:04.440> thanks<01:00:04.680> for<01:00:04.799> the<01:00:04.859> questions<01:00:05.040> it<01:00:05.339> was 01:00:05.510 --> 01:00:05.520 align:start position:0% you and thanks for the questions it was 01:00:05.520 --> 01:00:07.549 align:start position:0% you and thanks for the questions it was interesting<01:00:05.940> yeah<01:00:06.839> that<01:00:07.020> was<01:00:07.200> great<01:00:07.380> thank 01:00:07.549 --> 01:00:07.559 align:start position:0% interesting yeah that was great thank 01:00:07.559 --> 01:00:09.049 align:start position:0% interesting yeah that was great thank you<01:00:07.680> everybody<01:00:07.799> for<01:00:08.099> for<01:00:08.579> joining<01:00:08.940> in 01:00:09.049 --> 01:00:09.059 align:start position:0% you everybody for for joining in 01:00:09.059 --> 01:00:11.780 align:start position:0% you everybody for for joining in fantastic